I haven't experienced the great taste of Long John Silver since it closed in Sulphur Springs Tx. Visiting here in Longview made up for the great taste. The atmosphere was pleasant and the employees were very courteous. They kept the place clean and I received my platters as I was paying for them. I must say that the food was placed on the plates very professionally and was hot. The have free refills and the bathrooms are clean and open to the public. My wife fries were a little to hard to eat and they immediately replaced them with the green beans she asked for. My hats off to the employees for making this a pleasant dinner for us.

Vic Helton

This location just reopened not long ago. I do not like ordering at a machine. We had the fish plate. Very disappointed in the fish. Sorry I didn’t take pictures. The pieces were small & didn’t taste good to me or my wife. The waffle fries were okay, as were the hush puppies. We both thought the Cole slaw was outstanding. Will we try this place again? I don’t think so.

Talisha Allison

Food was fresh and hot. They are still very busy, but the drive thru went faster than I expected. They have the waffles fries now which are ok, but I prefer the old fries. One downside is we didn't get the crispies which I was really looking forward to. I will definitely be back!

Joseph Anderson

If you want hot food don't order online unless you plan to pick it up right away otherwise it's going to be semi cold. Half the workers at this location don't pay attention to anything else besides a conversation going on between themselves. Was there and had to get the workers attention to help out a young kid that was trying to get his attention without being rude. Finally after saying hey this young man needs help the 3rd time the worker helped the young man out. I have worked at Long John's Silver before and when I worked there nothing like this ever happened to any of the customers. Think they need to retrain the workers on what actual customer service really is. Other than these things happening it was decent. But still should know what customer service really means

Jessica Jimenez

This particular restaurant hasn't been opened for very long. It's been opened for about 2- 2 1/2 months. We ate there about 2 weeks after they opened and their food wasn't great, but ok. We put in an online order that's almost $100 today, says it'll take 15 min. to be ready. We show up 45 min. later and they haven't even started on it. The restaurant isn't very busy, either, and there is a man out front letting his dog dump in the grass literally feet from where people should be enjoying a good meal. Anyway.... food is cooked in old grease, soaked in grease, overcooked and like all fast food restaurants we had missing food & no apologies for it!!! No one ever cares.

Everything was overcooked, like they left it in the fryer too long. Dining room was closed, there was smoke filling up the store, the guy at the drive thru didn't have a clue. We were craving some LJS and ended up being extremely disappointed.

just my thoughts

Fish hot, chicken strips c old and strange shaped bland. Fries are hot.. not worth the money. Had better at a gas station. Just saying. God bless

GARY PETTY

Food under cooked fish ok, hushpuppies ok, fries white raw, got the extra huspuppies, only given 2 not 6 as listed, my birthday gift not complete. This place been a discontent since reopened...drive thru...

Michelle

Usually the food is really yummy but this visit was a bummer, both boxes had fries hard as bricks. My fish was good but my son's was black in areas and tough to chew up. Hush pups were yum tho

Shellie Benson

I attempted to visit your location on the evening of 12/27 at approximately 8:00 PM. I waited at the intercom for about 15 minutes with no response. I then drove up to the window, where I saw a handwritten sign stating the restaurant was closed due to maintenance. However, every light in the building was on, which made the situation especially frustrating. I had hoped that after the building was rebuilt, customer service would improve, but unfortunately, this experience felt worse than ever. I have always loved Long John Silver’s, which is why this was so disappointing. This visit made it seem as though customer service is no longer a priority at this location. I wanted to share this experience in hopes that it can be addressed.

Shayla Jester

We stopped here for a late weekday lunch. They had ordering machines available but were for card only. Planned on paying with cash so we approached the counter so we could order. The person in front of us had just finished their transaction as we walked up. The lady behind the counter saw us but walked away. Not a big deal, we figured she would be right back. We continued to stand at the counter several minutes during which she walked by twice, looked at us each time and ignored us. I asked hubby if he had his card and he did so we moved back to the ordering machines and placed our order there. It said it went through, we paid and went to sit down. About 1/2 of the tables were occupied and everything else was dirty. I found a fairly clean one and sat. I noticed that there were a lot of workers there but no one was cleaning tables. The customers were steady but it wasn't super busy and there should have been adequate staff by how many were there to handle it with no problem. After waiting for about 10 minutes and people after us getting their food I looked to see if the charge was on my bank account. It was but a couple minutes later was refunded. I have no idea why. Hubby went to the counter to see what had happened and after the lady that was tending the counter looked directly at him but did not offer in any way to help him we decided it was time to take our business elsewhere. I have never experienced this kind of service at any fast food restaurant before.

Keith Coulter

Picked up an order and we were very disappointed. I expected fish to be a little greasy but this was soaking in grease. The chicken strips were inedible. Could not enjoy the sides because of the worst experience I’ve ever had at a long John silver. Probably never go back. Service was good

Allen dman

Nope! nothing like it was. I used to love their fish. Since they reopened they have a slow, rude staff that don't give a crap and the food was way overcooked. I went there for lunch against my wife's advise. I spent 15 bucks on food that wasn't edible. I would have taken it back to the front counter, but I had to get back to work. Needless to say I will never go back. The old LJS had way better food. Too bad. :( I wish Red Lobster would come back.

Torsha Sallas

Ok serves store is very dirty and nasty . Food all on floors tables and drink ares dirty. Not busy so why not clean. Bathroom dirty as well.

Yo Mama

Here’s a side by side comparison of what is advertised as a chicken and fish platter vs what they will give you for $14, you get 2(not 3)of the tiniest pieces of chicken you will ever see, 2 fish and 8 fries. This took over 10 minutes for them to prepare in a drive through where I was the only one there