Potbelly
Sandwich · Irving
About Potbelly
Located in Irving, Potbelly offers a warm retro-style atmosphere perfect for lunch or dinner with live music. This counter-serve chain is celebrated for its made-to-order toasted sandwiches that deliver a true flavor explosion, alongside fresh baked goods and delicious shakes. Customers consistently...
Located in Irving, Potbelly offers a warm retro-style atmosphere perfect for lunch or dinner with live music. This counter-serve chain is celebrated for its made-to-order toasted sandwiches that deliver a true flavor explosion, alongside fresh baked goods and delicious shakes. Customers consistently praise the impeccable preparation and toasting of bread on signature items like the turkey Swiss and Mama Meatball. Beyond the food, the team delivers outstanding, customer-oriented service that makes every visit delightful. With outdoor seating, convenient takeout options, and full accessibility, Potbelly provides a consistent and satisfying dining experience for solo diners or groups alike.
What Customers Say About Potbelly
Potbelly in Irving receives generally positive reviews, with customers frequently praising the quality of the sandwiches and the friendly service, especially Marko at N Beltline. Some negative reviews mention issues with online orders, slow service during busy times, and inconsistent food quality.
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Tip: The restaurant gets busy at lunchtime, so try to arrive before 12 PM to avoid long waits.
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Potbelly Irving Reviews
Haven't been to a Potbelly sandwich shop in years. Stopped in and ordered a couple of turkey and Swiss sandwiches, and a pb&j kids combo. The turkey sandwiches were excellent, the pb&j was too tough for a kid under 10 to eat. I'm glad we went, and wished there was at least 1 location in Clarksville, TN.
I love Potbelly! Consistency is great at all locations. Service here was great and so was the food.
Why would you settle for a bland or an average sandwich? Potbelly will give you a flavor explosion. Don’t forget to add hot peppers.
This place makes great sandwiches they beat out fire house which which and Jersey Mike’s it gets pretty busy at lunchtime so if you come try to be in right before 12 I’ve taken a snapshot of the menu so you can see it please like my review if that helps you out with the menu!!!
Awesome job! I used to work at Potbelly way back in college, so I have seen all manner of poorly-made, messy sandwiches from this chain. I opened this one up, and it may have just been the most immaculate-looking Potbelly sandwich I've ever seen! Friendly, quick staff too. Thanks guys!
Fabulous sandwich, Potbelly has plenty of options. My favorite was the way they toast the bread.. The Mama Meatball is probably one of the best options on the menu. They have shakes and fresh baked cookies as well. Definitely would come back
The Wreak - my absolute favorite sandwich and they made it so perfect, dripping with flavor!!!
Haven't been to a Potbelly sandwich shop in years. Stopped in and ordered a couple of turkey and Swiss sandwiches, and a pb&j kids combo. The turkey sandwiches were excellent, the pb&j was too tough for a kid under 10 to eat. I'm glad we went, and wished there was at least 1 location in Clarksville, TN.
I love Potbelly! Consistency is great at all locations. Service here was great and so was the food.
Why would you settle for a bland or an average sandwich? Potbelly will give you a flavor explosion. Don’t forget to add hot peppers.
This place makes great sandwiches they beat out fire house which which and Jersey Mike’s it gets pretty busy at lunchtime so if you come try to be in right before 12 I’ve taken a snapshot of the menu so you can see it please like my review if that helps you out with the menu!!!
Awesome job! I used to work at Potbelly way back in college, so I have seen all manner of poorly-made, messy sandwiches from this chain. I opened this one up, and it may have just been the most immaculate-looking Potbelly sandwich I've ever seen! Friendly, quick staff too. Thanks guys!
Fabulous sandwich, Potbelly has plenty of options. My favorite was the way they toast the bread.. The Mama Meatball is probably one of the best options on the menu. They have shakes and fresh baked cookies as well. Definitely would come back
The Wreak - my absolute favorite sandwich and they made it so perfect, dripping with flavor!!!
Amazing customer services had a wonderful young lady greet me quickly and also got right away on my order. Never caught a name or badge but everyone was on it.
Amazing customer services had a wonderful young lady greet me quickly and also got right away on my order. Never caught a name or badge but everyone was on it.
Marko at N Beltline Pot Belly is awesome with customer oriented service, knows how to care and satisfy delighted customer like us eating at Pot Belly. Second to none! Will keep coming! 👍👌
I know they may be known for their sandwiches desserts and shakes but I love the chicken nut cranberry fruit salad I get it at least once a week when possible
I know they may be known for their sandwiches desserts and shakes but I love the chicken nut cranberry fruit salad I get it at least once a week when possible
Great sandwhiches....great selections.. OBTW... soups are awesome also And also the salads...
Very good sandwich. I ordered the Avo Turkey and it tasted great. Staff was very friendly.
Not bad! You should at least go here once! Everyone was nice and the food was hot!
Not bad! You should at least go here once! Everyone was nice and the food was hot!
Was really Disappointed With UberEats And pot belly with almost 2 hrs to order first was another restaurant were I was Charged Waited on Order almost hour later gets Canceled now with no funds until 3 to 4 days when get debited to account transfer funds for Second Potbelly With 3 Missing Items Of Almost 20$ another Hr Later With Raging head Ach and no meal All day I am blessed I received Food At A heavy Price
Was really Disappointed With UberEats And pot belly with almost 2 hrs to order first was another restaurant were I was Charged Waited on Order almost hour later gets Canceled now with no funds until 3 to 4 days when get debited to account transfer funds for Second Potbelly With 3 Missing Items Of Almost 20$ another Hr Later With Raging head Ach and no meal All day I am blessed I received Food At A heavy Price
1. Sandwiches taste just okay. Subways tastes better and has more toppings to be honest. 2. The main entrances are not obvious to the first time, non-local customer like me. It would be great to put some welcome/obvious signs on the entrances. 3. The menu is posted beside the order line, customers have to look to the left and turn back to right to talk to the staff while ordering items. It would be more practical to post another menu behind the staff so that customer can look at it while communicating and facing to the staff. 4. In my view, the architect of this place forgot to factor the customers' view and flow into the design. 5. Restaurant is clean, lot of free parking, lot of seating.
Potbelly has always been my top 2 sub sandwiches places, but today was the first time that it was totally different. Absolutely unacceptable! I really cannot believe it. I paid $26 dollars for two Avo Turkey wraps lol - absolute TRASH!!!!! Hopefully I won’t get sick - if I do, I definitely won’t ever eat at another one.
Potbelly has always been my top 2 sub sandwiches places, but today was the first time that it was totally different. Absolutely unacceptable! I really cannot believe it. I paid $26 dollars for two Avo Turkey wraps lol - absolute TRASH!!!!! Hopefully I won’t get sick - if I do, I definitely won’t ever eat at another one.
1. Sandwiches taste just okay. Subways tastes better and has more toppings to be honest. 2. The main entrances are not obvious to the first time, non-local customer like me. It would be great to put some welcome/obvious signs on the entrances. 3. The menu is posted beside the order line, customers have to look to the left and turn back to right to talk to the staff while ordering items. It would be more practical to post another menu behind the staff so that customer can look at it while communicating and facing to the staff. 4. In my view, the architect of this place forgot to factor the customers' view and flow into the design. 5. Restaurant is clean, lot of free parking, lot of seating.
I love potbelly’s! It’s my fav sandwich spot. I come here often and I am extremely disappointed in tonight’s experience. I came in not sure if it was cause I was a customer at 8:40pm but my sandwich was rushed, did NOT get TOASTED? Not just that but I took a bite and there is a HAIR on my tomato. Disappointed mostly in a rushed service if they had enough time before closing. Also all soups were already dumped out :( horrible
I love potbelly’s! It’s my fav sandwich spot. I come here often and I am extremely disappointed in tonight’s experience. I came in not sure if it was cause I was a customer at 8:40pm but my sandwich was rushed, did NOT get TOASTED? Not just that but I took a bite and there is a HAIR on my tomato. Disappointed mostly in a rushed service if they had enough time before closing. Also all soups were already dumped out :( horrible
By far my worst experience at a Potbelly. My cookie wasn’t done; it was basically cookie dough, the milkshake I ordered was terrible; I couldn’t finish it, it was so bad. And the bathroom was completely trashed smh I won’t be back.
Ordered 20 minutes ahead of specified pickup time and food still came out 10 minutes late. I could forgive that if it were busy but there was literally one lady and myself in the restaurant when I arrived. Two people came in after I did, ordered in person, and received their food before I did. Food was awesome though.
Literally takes all day to get a sandwich made. This location is so slow to makes sandwiches, you'll literally wait 15 minutes to get a sandwich made when your the only one in line. If there's a line it will be 30 to 45 minutes. Their soups are all water no potatoes at all. Very bad experience every time I come twice a week everyweek. Only because the food is good but everything else is horrible.
I went in to pick up an order, and when I unwrapped my veggie sandwich, I found it nearly empty of fillings and smothered in sauce. I attempted to get a refund, but they said they couldn’t process one on the spot due to Apple Pay, nor could they provide any proof of a refund. I decided to give them another chance with clear, specific feedback: add more vegetables and go light on the sauce. Instead, the employee remaking the sandwich appeared irritated and deliberately added even more sauce than before. A male coworker then jumped in and began posturing, which only escalated the situation. For over $10, I should be able to get a simple meal without unnecessary drama. The staff seemed more interested in attitude than customer service. Just make the sandwich properly and move on.
I went in to pick up an order, and when I unwrapped my veggie sandwich, I found it nearly empty of fillings and smothered in sauce. I attempted to get a refund, but they said they couldn’t process one on the spot due to Apple Pay, nor could they provide any proof of a refund. I decided to give them another chance with clear, specific feedback: add more vegetables and go light on the sauce. Instead, the employee remaking the sandwich appeared irritated and deliberately added even more sauce than before. A male coworker then jumped in and began posturing, which only escalated the situation. For over $10, I should be able to get a simple meal without unnecessary drama. The staff seemed more interested in attitude than customer service. Just make the sandwich properly and move on.
By far my worst experience at a Potbelly. My cookie wasn’t done; it was basically cookie dough, the milkshake I ordered was terrible; I couldn’t finish it, it was so bad. And the bathroom was completely trashed smh I won’t be back.
Ordered 20 minutes ahead of specified pickup time and food still came out 10 minutes late. I could forgive that if it were busy but there was literally one lady and myself in the restaurant when I arrived. Two people came in after I did, ordered in person, and received their food before I did. Food was awesome though.
Literally takes all day to get a sandwich made. This location is so slow to makes sandwiches, you'll literally wait 15 minutes to get a sandwich made when your the only one in line. If there's a line it will be 30 to 45 minutes. Their soups are all water no potatoes at all. Very bad experience every time I come twice a week everyweek. Only because the food is good but everything else is horrible.
Literally the worst! I came in about 11:15 am on 9/21 service is terrible I stood waiting for my Togo order for 15 minutes before I was even acknowledged by cashier (male with glasses) I only got acknowledged when another lady came in. Food was soggy no telling how long my food sat there before being handed to me. Managers do better in training your staff to be personable and greet customers.
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About Potbelly
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2350 N Belt Line Rd, Irving, TX 75062
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2350 N Belt Line Rd, Irving, TX 75062
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park in Dallas County, Dallas–Fort Worth metroplex, United States of America; geonames ID = 4715552
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