Blanca Ash

I came by at lunch time today and they were moderately busy, nothing too crazy. Took me about 20 minutes to order on the kiosk and it seemed pretty hectic in the kitchen. I am writing this review because I am disappointed on how my food came out. The chicken in my chicken avocado quesadilla had pieces of fat and hard charred pieces which made it difficult to chew. Also, there were literally only 4-5 chips in my chip bag. Lastly, I asked for an extra pico and she took a green sauce away and I didn’t notice till I was gone :(

Queen B

So I order some food on the receipt it’s right but the food is wrong. Now I’m home and got to go all the way back. So even tho I didn’t I went back and ordered churros. Wyd are these. Sticks no sugar no cinnamon I asked for churros. U messed up once and now again. Smfh

Melissa Smith

I asked for Loaded Chicken Nachos with no guacamole, Pico De Gallo, and Sour Cream. They put guacamole on it. I mentioned it, because I am allergic to avocados. Instead of making a new one, they just removed the guacamole, but not all of it. Needless to say, I didn't eat them. And I really wanted to try them...

Griselda Miramontes

The posted closing time is 10:30 PM, but when I arrived at 10:20 PM, the restaurant was already closed. This is misleading and inconvenient for customers who rely on the listed hours. If the location closes earlier, the hours should be updated accordingly.

Jeff wilson

No real customer service, forced to use kiosk. I'm tired of not getting a smile with service.

Gwen Maris

Cashier was amazing however when asking for a wing lovers the cook Jose was rude he then about about a legs lover Jose said I have nothing bushing him off. Very poor team work on Jose behalf and he was really rude...service stars are for cashier and clearly there were 2 full racks of chicken that was done

Peggie Malcolm

Edit from Review of 7 months ago: Got a coupon in the mail to try their new stuffed quesadillas so we thought we'd try them again. I ordered 1 shredded beef stuffed quesadilla & 1 chicken & avocado stuffed quesadilla. Get home quite a bit later (4 cars in front of me but I was gone for over 30 minutes and I live about 3 minutes away!) and cut them in half as my husband wanted half of each. ZERO avocado in the "chicken & avocado" quesadilla - and the wrapper even had an avocado sticker on it!! I immediately called but nobody would answer the phone! 1) When it takes a long time in line 2) When the employees obviously want to be elsewhere 3) When you don't get what you ordered / what was advertised 4) When they don't bother answering the phone ... it's time to give up trying! Pictures attached of an avocado sticker but none in the food! Been recovering from surgery for the last couple weeks & didn't feel like cooking. Grabbed 2 new coupons & got to the drive-thru just before 10:00. I didn't realize I could only use 1 coupon! So for 2 salads & 2 quesadillas, my total was OVER $30 (that's WITH a coupon - it would've been over $40 otherwise!) for 2 people!! When I got home, I emptied the bag so I could go over my receipt ... but there wasn't one! So not only was the cashier exasperated that I asked how much something was, he didn't bother giving me a receipt.

David Bautista

I had a very busy morning had not eaten all day bought a salad for my worker and this carbon thing for my self, I got to the job site and I open the bag and found this Xtra crunchy thing. And to make it a bit worst u guys didn't put a fork in the bag for the salad!!!!!!

Lisa Smith

I ordered an 8-pc meal with two large sides. Chicken was burned, dry, more bone than chicken, and just didn't taste like the El Pollo chicken I've grown to love. Fries were soggy and tasteless and if this large order was meant to feed four, each person would get seven fries.

Dan Torres

I like everything here except the grilled chicken is always overcooked. This has been since October. It was dry and the skin was black. See the pic, I had to eat around the burned parts. Please stop burning the chicken... I would give a higher rating but I mostly get grilled chicken here. Update: Went here again 3/26/19 and they forgot items (salsa, utensils, straw) and I ordered my chicken juicy but still a little dry. Used the form that owner suggested in response to my last review and I received no acknowledgment that my form was sent. Downgraded to 1 star. Guess I'll go to the one on 10th St W and L from now on.