Queen B

So I order some food on the receipt it’s right but the food is wrong. Now I’m home and got to go all the way back. So even tho I didn’t I went back and ordered churros. Wyd are these. Sticks no sugar no cinnamon I asked for churros. U messed up once and now again. Smfh

Melissa Smith

I asked for Loaded Chicken Nachos with no guacamole, Pico De Gallo, and Sour Cream. They put guacamole on it. I mentioned it, because I am allergic to avocados. Instead of making a new one, they just removed the guacamole, but not all of it. Needless to say, I didn't eat them. And I really wanted to try them...

True Feedback

Food quality was not that great. Hardly any flavor. Had a street corn burrito bowl and the chicken was pretty bad. Tasted like it was 9 hrs old and had the texture of it also, dried and shriveled. If I hadn't gone through the drive through I would have returned it. I'll never eat this brand again. Made me feel nasty 🤢 Do not recommend

Gwen Maris

Cashier was amazing however when asking for a wing lovers the cook Jose was rude he then about about a legs lover Jose said I have nothing bushing him off. Very poor team work on Jose behalf and he was really rude...service stars are for cashier and clearly there were 2 full racks of chicken that was done

I was looking forward to having pollo loco for lunch before I head to work, I went home and started to eat my burrito and I noticed a fat chunk of pink nasty chicken, I was so disgusted, Thank You Pollo Loco on Avenue J in Lancaster I didn’t even get my green salsa either you guys have some rude cashiers especially Jocelyn 😡😡😡😡

Very disappointed with my order, I purchased 2 orders of chicken tacos, the tortillas were not heated up and just a little bit of chicken. I ordered a 3 side combo and they didn’t give me my tortillas. Very disappointed! Half the staff were hanging out just talking and the other staff were working

Griselda Miramontes

The posted closing time is 10:30 PM, but when I arrived at 10:20 PM, the restaurant was already closed. This is misleading and inconvenient for customers who rely on the listed hours. If the location closes earlier, the hours should be updated accordingly.

Lisa Smith

I ordered an 8-pc meal with two large sides. Chicken was burned, dry, more bone than chicken, and just didn't taste like the El Pollo chicken I've grown to love. Fries were soggy and tasteless and if this large order was meant to feed four, each person would get seven fries.

Dan Torres

I like everything here except the grilled chicken is always overcooked. This has been since October. It was dry and the skin was black. See the pic, I had to eat around the burned parts. Please stop burning the chicken... I would give a higher rating but I mostly get grilled chicken here. Update: Went here again 3/26/19 and they forgot items (salsa, utensils, straw) and I ordered my chicken juicy but still a little dry. Used the form that owner suggested in response to my last review and I received no acknowledgment that my form was sent. Downgraded to 1 star. Guess I'll go to the one on 10th St W and L from now on.

David Bautista

I had a very busy morning had not eaten all day bought a salad for my worker and this carbon thing for my self, I got to the job site and I open the bag and found this Xtra crunchy thing. And to make it a bit worst u guys didn't put a fork in the bag for the salad!!!!!!

Peggie Malcolm

Edit from Review of 7 months ago: Got a coupon in the mail to try their new stuffed quesadillas so we thought we'd try them again. I ordered 1 shredded beef stuffed quesadilla & 1 chicken & avocado stuffed quesadilla. Get home quite a bit later (4 cars in front of me but I was gone for over 30 minutes and I live about 3 minutes away!) and cut them in half as my husband wanted half of each. ZERO avocado in the "chicken & avocado" quesadilla - and the wrapper even had an avocado sticker on it!! I immediately called but nobody would answer the phone! 1) When it takes a long time in line 2) When the employees obviously want to be elsewhere 3) When you don't get what you ordered / what was advertised 4) When they don't bother answering the phone ... it's time to give up trying! Pictures attached of an avocado sticker but none in the food! Been recovering from surgery for the last couple weeks & didn't feel like cooking. Grabbed 2 new coupons & got to the drive-thru just before 10:00. I didn't realize I could only use 1 coupon! So for 2 salads & 2 quesadillas, my total was OVER $30 (that's WITH a coupon - it would've been over $40 otherwise!) for 2 people!! When I got home, I emptied the bag so I could go over my receipt ... but there wasn't one! So not only was the cashier exasperated that I asked how much something was, he didn't bother giving me a receipt.

Jeff wilson

No real customer service, forced to use kiosk. I'm tired of not getting a smile with service.