Inferno Pizzeria

💜💜💜💜💜

Love love 💘💗

I go here every morning before heading into work and they always make coffee great. Edomis is the bestest ever they all are very nice tho including the day manager. When customers walk in and staff know your order without you having to say anything it makes you feel appreciated for your business and that they pay keen attention to their customers needs. These staff deal with hundreds of people daily so to memorize customers orders is Def amazing customer service. Kudos to the staff in this establishment for all your hard work.

Probably one of the best Dunkin donuts in the area, employees are always nice. They keep it very clean and they're quick!

One of the best-staffed dunkins in albany. Fast service, super friendly, and they've never gotten my order wrong.

The staff there is great and that's saying something as some days it appears only 3-4 are there and others full staff. They know me and 9/10 always say Hi!

The staff here is really good and quick considering how busy it gets every morning

Overall I thought the store well kept and clean The dunkin- donut part wasn't horrible.

It was good coffee. But they didn't have snacking bacon. I think they didn't want to make it.....

All smiles fastest in town! I will go to this store before any unless outside of town.

Fast, easy and polite service!

No complaints

The two young ladies working today 11.12.23 at around 4pm were so very pleasant, polite, and respectful, wish I would have got their names to give them praise! I was in such a rush. Hope I see them again so I can tell them in person!

The FIVE stars is specifically for Mylaysia. She turned my awful customer service experience around. I had ordered an iced coffee with oat milk. There is a .50 cent up charge for oat milk. The person who took my order tried charging me 1.50 up charge and didn’t want to listen to me when I tried explaining why I thought that was incorrect. Thank you Mylaysia for taking the time to listen and solve the problem!

Stopped here on our way to Massachusetts just so we could get out for a few mins strech our legs and feed the baby place we clean quiet and parking was good for being a rest area.

Quick drive-thru with great service, the bagel was fresh and so we're the donuts.

So this Dunkin used to suck. I mean REALLY really suck. It used to be the worst Dunkin in the entirety of Albany, maybe even the entirety of the capitol region. Buuuut now, it has become extremely reliable and tasty (at least around 6:40am on weekdays). The crew around 6:40 am are always killing it and seem to enjoy what they do. I can’t speak for the rest of the day.

Timothy

So this Dunkin used to suck. I mean REALLY really suck. It used to be the worst Dunkin in the entirety of Albany, maybe even the entirety of the capitol region. Buuuut now, it has become extremely reliable and tasty (at least around 6:40am on weekdays). The crew around 6:40 am are always killing it and seem to enjoy what they do. I can’t speak for the rest of the day.

ofir r

Quick drive-thru with great service, the bagel was fresh and so we're the donuts.

Amazing croissant breakfast sandwiches and coffee ☕ plus great 🍩🍩🍩

Good crew

Great place for coffee.

Fast and efficient.

The staff here is usually great. I just wish they didn't have such a high turnover of staff.

Good way to wake up.

Consistent excellent service. Only issue is when they're understaffed and they have to close walk-in orders.

Typical Dunkin. You know what to expect. No issues on this visit through the drive thru.

Staff was friendly and prompt. Coffee was made perfect. Donuts were slightly stale due to the late time of the day

I love Dunkin', this one was a little slow with service even though I was the only one inside. There drive thru was busy. There choice of donuts at 430 in the afternoon sucked.

It's Fine

Clean and good service

Albany NY dunkin donuts. Service sub par. Counter help did not know their products. Had some difficulty with our order of 2 donuts.

Service was good, atmosphere is a little creepy.

Not sure if this is all dunkins or just this location but they used the same spoon to mix all the drinks. I got almond milk in my coffee and am worried that if someone with a nut allergy comes in there is cross contamination. Also, I got almond milk because regular milk does not agree with my stomach and now my coffee is cross contaminated

Short handed and poor attitude from workers seem to be standard for this location. At least they are consistant. Annoying that they don't even bother to put a frosted donut in the bag with the frosting facing up.

I mean, it’s coffee and mass-produced doughnuts. What is there to say? The coffee is better than Starbucks, but if you get anything beyond black coffee they’re bound to screw it up. So I guess…take your chances.

Started out strong when first opened; however, morning drive through on weekdays can be painfully slow. Leave yourself extra time on way to work if stopping.

Hard location, tricky parking and drive through set up. Slow drive through almost every time. Often the order is wrong. They are usually understaffed and super popular. Other than that, it's a Dunkin with a drive thru. Patience and you will have something tasty. Caution and you will make it out of the parking lot unscathed. Update- today they forgot the sausage in my sausage, egg, and cheese and the bagel was cut weird, neither top or bottom lol and squished.

j kauffmann

Hard location, tricky parking and drive through set up. Slow drive through almost every time. Often the order is wrong. They are usually understaffed and super popular. Other than that, it's a Dunkin with a drive thru. Patience and you will have something tasty. Caution and you will make it out of the parking lot unscathed. Update- today they forgot the sausage in my sausage, egg, and cheese and the bagel was cut weird, neither top or bottom lol and squished.

I visit my local Dunkin' regularly, and while the coffee is always great, the service can be hit or miss. Sometimes my order is spot on, but other times there are small errors. Overall, it's a decent spot for a quick coffee fix, but consistency could improve.

Lakeia Madison

I visit my local Dunkin' regularly, and while the coffee is always great, the service can be hit or miss. Sometimes my order is spot on, but other times there are small errors. Overall, it's a decent spot for a quick coffee fix, but consistency could improve.

Staff had nasty attitude

The staff are the worst , they don’t even acknowledge you when you’re up front , they can’t multitask.

Hi I bought a black coffee here yesterday and it wasn’t gd because it was ground gd because a lot of the frond was in the plastic cup not happy about that I always go to ur store just wanted to let you know

Food good. Cashier was friendly but forgot to give my OJ. Rest of crew looked angry and uninviting.

At location at 5:30 AM. Was told that they were not open. They probably need to adjust their hours. Or I could be because the girl couldn't figure out how to open the window. All in all, she did not seem happy to see me. Probably a good time to kick this expensive Dunkin habit.

Coffee was expensive and wasn't made right after paying for extras. Drive thru was backes up and employees were rude.

Cold breakfast croissant. Room temp potatoes. Everything tastes like the smell of surface disinfectant. The drive-thru layout is not good. You gotta go pretty wide to make around the corner after ordering. The pickup window is a tight squeeze.

The workers look miserable. Very monotone. I said thank you when they handed me the food and literally didn't get a response. They weren't busy yet were clueless about my simple mobile order and had to ask me. Looked like a manager was running around showing people videos on her phone. No napkins. Asked for bagel with cc on the side but got it on the bagel anyways, doesn't even cover 1 half of the rock hard bagel. Very sad that this location is so close to my job and I won't be spending my money here again. 🙃

Ordered a hot black coffee with a shot of expresso. I couldn't taste the shot. Not enough seats to eat. Service was ok except for the coffee. They didn't give me the senior discount that I asked for. Will only go there again if there is no other choice.

William Delawski

Ordered a hot black coffee with a shot of expresso. I couldn't taste the shot. Not enough seats to eat. Service was ok except for the coffee. They didn't give me the senior discount that I asked for. Will only go there again if there is no other choice.

Philip Kelley

Cold breakfast croissant. Room temp potatoes. Everything tastes like the smell of surface disinfectant. The drive-thru layout is not good. You gotta go pretty wide to make around the corner after ordering. The pickup window is a tight squeeze.

Jamie Lynn Hull

The workers look miserable. Very monotone. I said thank you when they handed me the food and literally didn't get a response. They weren't busy yet were clueless about my simple mobile order and had to ask me. Looked like a manager was running around showing people videos on her phone. No napkins. Asked for bagel with cc on the side but got it on the bagel anyways, doesn't even cover 1 half of the rock hard bagel. Very sad that this location is so close to my job and I won't be spending my money here again. 🙃

This Dunkin’ didn’t had nothing but jelly donuts like what?!

Worst customer service ever, I would strongly recommend not to go this store ..!

Food and staff here are horrible.

Mud and sludge

Zero rating for their Service! This guy at the counter treated us “differently”. We asked for water, he said he couldn’t give us then and asked us to come through the drive thru again. Never did any Dunkin personnel did this. He didn’t even provide me a straw until I asked! Glad he didn’t deny and ask me to come again in the drive thru. The lady was polite though. She immediately provided the water bottle

Worst Dunkin ever the floor in the lobby was disgusting the counter wasn't any better the customer service was very poor got the feeling I was bugging the workers because I wanted coffee I will never come to this Dunkin again.

Really poor customer service. Their drinks aren't reliably consistent. I've been at least 4 times and each time there's a mistake or the drink is made poorly. I give up.

The two staff was seemed to be confused and frustrated when I arrived and barely looked at me or the other person waiting to order, so I left without buying anything.

They will burn the heck out of your bagel and then gaslight you and tell you it’s not burnt. If I could give 0 stars I would.

Service sucks. Went there on three occasions and the person in the morning ignored me each time. I'm just trying to spend some money and couldn't. Why I ask?

Worst dunkin ever! The staff is rude the service is awful. They are always out of everything. The scanner doesn’t work Will never go to this one again.

Disgusting place, bad service, horrible food, and rude workers.

The customer service here was extremely terrible not to mention one of the girls behind the counter cursed out one of my coworkers for grabbing the wrong order improper customer service never coming here again.

Horrid experience these workers r rude and we waited 10 minutes for a piece of toast when it wasn’t busy

Why do they have a make shift sign everyday stating drive thru only when you enter? I have walked in several times in the past few months just to be told you can’t order here. Today there was a line of people ordering inside but I was told I had to leave the line and go to the drive thru because I have a car. What is going on with this place?!

Dine in is an absolute joke ! Today the drive through line was out to southern blvd and not to my surprise the inside was closed for order taking. They leave a sign out EVERYDAY instructing all customers to order from the drive through. I’m sure it’s because they have very little workers but this is unacceptable people want to wake up & do their normal morning routine. Customers are suffering SEND HELP HERE IMMEDIATELY!

The person grabbing my donuts was sneezing in there hand and wiping there nose while getting my food with no gloves on. That place and the people working there are disgusting. This is a great place to go if you want to get sick or some disease

This Dunkin’ is close to my place of work I know many of my coworkers are frequent customers. As I read the other reviews it’s a constant theme that customer service is not CUSTOMER service . The attitude I got from the manager LEO was basically “too bad” I can’t serve you because we are too busy. I get that speeding things up is important especially since I have been on the waiting line but serving the customer should always be number one. Leo instead of saying no could have asked what I needed and figured out a way to offer it while still accomplishing the goal of not making other customers wait. He not only said no but said it in front of his staff who will learn from him to say no to customers . Shame on your leadership decisions.

We waited in a long line, got to the front and had to add one more drink. “Lia” who said she is the manager was extremely rude and told us they can’t take orders at the window. I parked and went inside and then she said the lobby is closed. She was extremely rude and arrogant. I understand everyone is going through something, but wow, why put someone like this as a manager?

Everyday it seems it’s something. Wrong order, no product, or charged wrong. How do you repeatedly run out of coffee creamer? Today I ordered on the app. When I got there to pick up my order they didn’t have munchkins and wand to give me a donut instead. So I’m going to pay $3.00 for a donut? Then I got back to my office and there’s no cream cheese on my bagel. I drive back up to the store that want to charge me $2.59 for cream cheese for my bagel… yet I’m the problem? I left because if I ask for a manager I’m a “Karen” … so done with them

This location seriously needs to be investigated by their corporate entity for the numerous grotesque things here from food to staff. The location is a ServSafe and quality control nightmare that the local Health Inspector should really investigate asap. I have never been to a worse location in my entire life. Falsifying wait times at the drive-thru, disregarding allergy concerns when stated (thanks for almost killing me), they refuse to correct orders or refund product for their blatant mistakes. Every staff member is beyond Next Level unhappy and disrespectful. They are constantly out of selection as well and the location itself could be a lot cleaner. I strongly suggest anybody who actually enjoys their breakfast to be correct and warm with pleasant service to go anywhere else.

worst location you ask for your drink they tell you how they will make your drink instead because they will make it because verbatim they make their own rules at this location don’t go if you want to waste your time and morning and not get your order fulfilled

11/23/20 ordered online, sandwich with extra egg and bacon. Got no bacon or egg extra. Guy was concerned more about his timer, than being accurate. Bacon cheese roll ups, come on guys. Coffee is hot but the roll ups are stone cold they’re supposed to be hot.

0 Stars. Worst DD I've ever been too.

Worst Dunkin’ Donuts. Waited by the drive thru speaker and no one answered. Went to the window and some girl walked past and looked at me twice and didn’t even stop. I waited ten minutes beeping my horn and no one came. Terrible service.

Stopped in to buy five dozen donuts around 5:30AM. All if the bins were full so I didn't think it would be an issue. The girl working told me that "She was all alone and I would have to come back later". My crew starts work at 6AM- so no donuts this week.

This Dunkin’ is so slow. Coming here always makes me late for work. Even when I leave the house early!

More than half of the times I order anything from this place they forget stuff out of my order or it's just plain wrong. I've gotten coffee here numerous times where the lid wasn't even on all the way and coffee has spilled on me! I started driving down the road to a different location.

Most absolutely ridiculous parking lot I've ever seen. Every single parking spot is handicap parking. Not a single normal spot and there are no designated parking spots anywhere else in the lot. Total failure.

Worst Dunkin, terrible customer service. Waited at the drive through with only 2 cars in front of me. When I finally got up to order they told me the kitchen was closed at 130pm.

Worse Dunkin' I’ve been too.. it’s near my job so every other morning I give it a chance and every time I’m continually disappointed. It’s always something .. I just waited 25 min in a line with only 2 cars in front of me .. all to get my loaded hash browns with burnt bacon and a drop of cheese. Never again.

EGG MUSHY WATERY 🤢 in both sandwiches , literally disgusting .. tasted weird . Slow service .. and messed up my matcha ..

Amethyst Williams

Worse Dunkin' I’ve been too.. it’s near my job so every other morning I give it a chance and every time I’m continually disappointed. It’s always something .. I just waited 25 min in a line with only 2 cars in front of me .. all to get my loaded hash browns with burnt bacon and a drop of cheese. Never again.

Liz Taylor

EGG MUSHY WATERY 🤢 in both sandwiches , literally disgusting .. tasted weird . Slow service .. and messed up my matcha ..

Asked for a large spritz refresher with less ice and was given a drink filled 2 inches from top. Asked if she could fill it to top and she said i got less ice so it was full according to her. She added about an inch more, but still not full. So if I asked for no ice, would they give me a cup half full..?? Kind of ridiculous since it's only water they add to the mix.

Always the worst experience at this store and I will never return. 3 people behind the counter and have customers waiting for service while supplies are being refilled. When I asked if they were open, I was told I could go to another Dunkin. Absolutely will not. Why would I go to another Dunkin

Can always expect the worst time consuming unorganized experience here

Long wait but no line ?? Asked if the new blueberry donut coffee had sugar. Was told no. Not told it had sweetened syrup so when I added 2 sugars it became disgusting. I could hear the employees carrying on over the speaker. Just not good vibes

Just came in there to use the bathroom , stood in line though cause i wanted a donut and all the workers just sat there and stared at me for like 10 minutes. Doing nothing just talking and we were the only ones in there. Couldn’t even get my donut and im pregnant. Don’t work if you don’t want to work it’s not that hard to make yourself look good 👍🏼.

This lady sat there facetiming her man while working the line and handing orders over. Completely disconnected from the job and people. Slowest workers i have seen in a while. No sense of urgency or respect for the customers. Sat at the drive thru for 5 mins with no reply. Just avoid it.

Went around 12 to get a cocoa cloud latte and a bacon egg and cheese. At 3PM I started throwing up and pooping at the SAME TIME! They had given me food poisoning! I knew not to pop a u turn when I passed it. But I did it and now I’m paying for it. AVOID !!!! Great staff but they don’t know how to handle their products!!! Will never be back!

Have gone there numerous times in the last month an hour before they close to be told they can’t make drinks or coffees because they are ‘cleaning all machines and no food available.’ My daughter refused to date one of the employees and was told by said employee not to serve her or take her order because of personal reasons and no one would take my teenage daughter’s drink order, on several occasions. The lack of professionalism and customer service is deplorable. If this is how the management is letting employees treat regular customers, someone needs to step in and take over.

I work overnights and always stop by this dunkin because it’s the closest one to where I live. On numerous occasions I’ve ordered CHAI lattes and been given regular coffee which is not what I asked for. But more recently right before this last snow storm I order my usual and was given coffee. I made it home and realized it was not CHAI so I called and the woman told me she would put my name down and I can come back and receive the drink I was supposed to. I don’t drink Dunkin everyday so I went back a week later and they told me “I don’t know what your talking about” “she wasn’t supposed to do that” “she not here anymore” from the woman manager ( mid 30’s Hispanic ) I believe just giving a description. While also being met with a rude and nasty attitude when I told them when I first pulled up to the drive thru “ if it’s too much of a hassle I’ll pay”. After that whole process I asked her could she read my order back and was told “Really I’m the manager do I really have to read your order back”. Fast food customer service has gone down hill significantly and this experience just reinforced it ! After I had paid I told the workers at the window “Thank you” and I was met with nothing but a look. Very disappointing when people spend their hard earned money on breakfast that’s half decent on top of attitudes. Thank you !

Got avocado "toast" with bacon today. What I received was completely untoasted bread topped with bland green paste and charcoal flavored sprinkles. It's not like I was expecting gourmet. I just wanted something that at least looked like food for a quick breakfast. Oh well.

Im a manager at chilis and I swear if I told a guest what the manager told me they look at me like im crazy. I just went there on a quiet Sunday morning no body in line. I wanted to add a drink she told me I had to drive around so I said let me ask manager. She comes up says no and so I ask why? Rules are rules was her answer. That not a professional answer at all. My job is literally to make the guest happy now if its extreme thats one thing but I wanted to get one of my other line cooks a coffee. Do better gurl.

Justin M

Went around 12 to get a cocoa cloud latte and a bacon egg and cheese. At 3PM I started throwing up and pooping at the SAME TIME! They had given me food poisoning! I knew not to pop a u turn when I passed it. But I did it and now I’m paying for it. AVOID !!!! Great staff but they don’t know how to handle their products!!! Will never be back!

Louisa DeGarmo

Have gone there numerous times in the last month an hour before they close to be told they can’t make drinks or coffees because they are ‘cleaning all machines and no food available.’ My daughter refused to date one of the employees and was told by said employee not to serve her or take her order because of personal reasons and no one would take my teenage daughter’s drink order, on several occasions. The lack of professionalism and customer service is deplorable. If this is how the management is letting employees treat regular customers, someone needs to step in and take over.

Timothy Mantor

Got avocado "toast" with bacon today. What I received was completely untoasted bread topped with bland green paste and charcoal flavored sprinkles. It's not like I was expecting gourmet. I just wanted something that at least looked like food for a quick breakfast. Oh well.

Amber Burdo

Im a manager at chilis and I swear if I told a guest what the manager told me they look at me like im crazy. I just went there on a quiet Sunday morning no body in line. I wanted to add a drink she told me I had to drive around so I said let me ask manager. She comes up says no and so I ask why? Rules are rules was her answer. That not a professional answer at all. My job is literally to make the guest happy now if its extreme thats one thing but I wanted to get one of my other line cooks a coffee. Do better gurl.

Lynn Lintner

Asked for a large spritz refresher with less ice and was given a drink filled 2 inches from top. Asked if she could fill it to top and she said i got less ice so it was full according to her. She added about an inch more, but still not full. So if I asked for no ice, would they give me a cup half full..?? Kind of ridiculous since it's only water they add to the mix.

Jessica Crogan

Always the worst experience at this store and I will never return. 3 people behind the counter and have customers waiting for service while supplies are being refilled. When I asked if they were open, I was told I could go to another Dunkin. Absolutely will not. Why would I go to another Dunkin

Angelina H

Just came in there to use the bathroom , stood in line though cause i wanted a donut and all the workers just sat there and stared at me for like 10 minutes. Doing nothing just talking and we were the only ones in there. Couldn’t even get my donut and im pregnant. Don’t work if you don’t want to work it’s not that hard to make yourself look good 👍🏼.

Cathy Quintal

Long wait but no line ?? Asked if the new blueberry donut coffee had sugar. Was told no. Not told it had sweetened syrup so when I added 2 sugars it became disgusting. I could hear the employees carrying on over the speaker. Just not good vibes

nick devoss

The person grabbing my donuts was sneezing in there hand and wiping there nose while getting my food with no gloves on. That place and the people working there are disgusting. This is a great place to go if you want to get sick or some disease

Ralph

This lady sat there facetiming her man while working the line and handing orders over. Completely disconnected from the job and people. Slowest workers i have seen in a while. No sense of urgency or respect for the customers. Sat at the drive thru for 5 mins with no reply. Just avoid it.

Ayanna Simmons

Dine in is an absolute joke ! Today the drive through line was out to southern blvd and not to my surprise the inside was closed for order taking. They leave a sign out EVERYDAY instructing all customers to order from the drive through. I’m sure it’s because they have very little workers but this is unacceptable people want to wake up & do their normal morning routine. Customers are suffering SEND HELP HERE IMMEDIATELY!