Augustine Lisai

I was in Melissa, TX USA 🇺🇸 for lens & frames glasses. I hadn't had Wendy's fastfood in a longtime & went to this location & they are menu item & register knowledgeable in my correct order & payment method using app exclusive deals at the register scan code. Fresh hot fries & chicken sandwich with self serve fountain drinks & large chocolate Frosty. Gre'eeaattt!!

I was in Melissa, TX USA 🇺🇸 for lens & frames glasses. I hadn't had Wendy's fastfood in a longtime & went to this location & they are menu item & register knowledgeable in my correct order & payment method using app exclusive deals at the register scan code. Fresh hot fries & chicken sandwich with self serve fountain drinks & large chocolate Frosty. Gre'eeaattt!!

+1

I had Wendy's breakfast for the first time and was very impressed. The sausage, egg and cheese biscuits are not fast food quality, they are restaurant quality. They are definitely on the larger size, the sausage is square shaped and has a wonderful taste, the eggs seem like they are farm fresh and Wendy's cheese is always yummy. The potato wedges definitely surprised me. They were crispy and delicious. They remind me of KFC wedges, maybe even better. I wish I could order these all of the time, they are wonderful. The lady working the drive thru window was pleasant and very nice. That is not the first experience with her. She does a wonderful job with customers. Wendy's is now my favorite breakfast fast food stop and will definitely be back.

WillTx

I had Wendy's breakfast for the first time and was very impressed. The sausage, egg and cheese biscuits are not fast food quality, they are restaurant quality. They are definitely on the larger size, the sausage is square shaped and has a wonderful taste, the eggs seem like they are farm fresh and Wendy's cheese is always yummy. The potato wedges definitely surprised me. They were crispy and delicious. They remind me of KFC wedges, maybe even better. I wish I could order these all of the time, they are wonderful. The lady working the drive thru window was pleasant and very nice. That is not the first experience with her. She does a wonderful job with customers. Wendy's is now my favorite breakfast fast food stop and will definitely be back.

Matt

My second time to this wendys. This is the cleanest fast food place in town. This is a really well managed store. Marianne took our order and was super friendly. My burger was spot on, hot, delicious and fast. Fries were fresh and hot. Great fast food experience.

I’ve always had a very good experience but today was different. Chamuir took my order and was very rude. Rushing me through my order and when I got to the window no greeting or any type of interaction/communcation. She gave me my drinks and walked off. I had to ask the young lady who brought my food to the window for my receipt. Also, want to preference that I was the ONLY customer at the restaurant at that time so why all the rushing idk but it was uncalled for as well as her customer service!

The door to the interior was locked from the outside, because they couldn't find the key.. No signage for store hours. The only self-service soda machine was not carbonating properly. The self-serve ketchup pumps were out of order. The sales area lights were either off or 70% of the bulbs were out. No paper towels or hand-dryer in the restroom. The manager was nice and helpful to provide what we needed to eat our meal.

Employees are nice. Low rating because: They offer cookies on the menu but do not have an oven to make them. I have never had an order here be both correct and fresh. When I’ve used the app, they’ve had items be unavailable but haven’t said anything until I’m at the window and the order had already processed, where I cannot change it without going through a lot of trouble. If I was told at the speaker that they were out of the item, before they processed it, then I could’ve changed my order or decided to go elsewhere. This has a happened several times. Honestly I just drive to McKinney if I want Wendy’s now. Don’t even bother with this location.

Make sure you check your order made it home and missing food I paid for just dam shame I miss the 90s.

Native Texan

Placed an order on the app. Wanted chili for dinner. Got it home and it’s more beans than chili. Really disappointed. I usually go to the one in McKinney and never had an issue. Even the onions were sliced on top and not chopped like normal.

DELL WHITE

Didn’t know they switched to shredded cheese instead of sliced. We ordered our food and waited on it. Got it home, everything was just barely warm. Most, not even warm enough to melt the cheese. The one item that did melt the cheese was so dry it couldn’t be eaten.

Didn’t know they switched to shredded cheese instead of sliced. We ordered our food and waited on it. Got it home, everything was just barely warm. Most, not even warm enough to melt the cheese. The one item that did melt the cheese was so dry it couldn’t be eaten.

Placed an order on the app. Wanted chili for dinner. Got it home and it’s more beans than chili. Really disappointed. I usually go to the one in McKinney and never had an issue. Even the onions were sliced on top and not chopped like normal.

Food was cold, fries were greasy and my burger had runny sauce on it. Not to mention I spent over 30$ and asked for 1 Bbq sauce and the guy said that will be 50 cents. Really? Never again

Jamie Nelson

Food was cold, fries were greasy and my burger had runny sauce on it. Not to mention I spent over 30$ and asked for 1 Bbq sauce and the guy said that will be 50 cents. Really? Never again

Been a couple of times.. thwy always take forever to make the food .. restrooms are always 🤢 🤮🤮🤢🤢🤢very bery bad cuatomer service. Ketchup its always watery .. no ketchup containers ..

They failed on the guarantee. Wendy’s fry’s are so good fresh and hot and these were anything but. Not to mention this is an untouched large fry.

Hate this Wendy’s I will literally drive to the one in Allen off Stacy rd because this one food never fresh and taste horrible

Gave me the wrong sauce and forgot a fry we ordered and then argued that we had enough sauce we ordered 20 nuggets 2 sauces isn’t enough. Do better and have better service for paying customers 2/14/25 @4:20pm. They weren’t even busy! Next time I’ll drive to another location not worth it.

They have the worst customer service i ever see in a fast food resturant.

Went for breakfast this morning before work, had to wait for so long that we drove back through the drive thru. The employees we spoke with were so nice, but it took forever to get our order. We ordered 2 2/$3, 3 sausage biscuits and 1 egg and cheese. They gave us 2 sausage and 2 egg and cheese. The biscuits are dry, the food is bland, and the sausage is dry. I didn't even finish my breakfast. This is not the first time we have experienced such low service at this location....now I remember why we usually go to McKinney for Wendy's it's worth the drive if you want decent service and food.

I've been in fast food business and a manager for quite some time. If I could give a zero rating, I would! My family & I's food was incorrect, cold, and had hair in it😡!! I tried calling twice, (to receive my refund) and nobody is answering the store's phone.

My burger was dry and cold. I’m pretty sure the meat had been just sitting for a while and the bun was tough. Just went ahead and trashed it because I don’t like taking food back. My daughter’s nuggets were fresh though! Fries, meh!

If I could give lower than one star I would! The food is served luke warm at best . The chicken nuggets were stale and the fries tasted moldy. On numerous occasions this location is out of items that should be available. How is a fast food place out of fries or soft drinks? Have gone to this location several times and they are somehow out. This time they had and they were bad. What is going on? You serve like ten things and don’t have two of them! The dining room is closed at hours that should be normal open hours. Brands are built on consistency and you are blowing it! This location has been a cluster since its opening. Get it together or close the doors permanently!

I would give one star if I could! It’s beyond ridiculous waiting an extra 10 minutes when ordering mobile orders. When I asked why it took so long the cashier just smiled and laughed saying the food was cooking. When someone came inside a made an order and left before me that’s crazy. No wonder you guys have so many bad reviews! I don’t recommend

Convenient location, poor food quality and service. Long wait times with every visit. Uninterested staff. When ordering at the drive through today, I was told, “you want…. Wait…. Hold up…. Total at second window” after waiting 7 minutes at the second window I paid for my order, received my drinks with soda on the lid that spilled on me and my large French fry order was half full and half of them were completely cold and the other half room temperature. Horrible food quality and service. The Wendy’s in Princeton has superior service and food quality to this location. Skip the Melissa location.

Did mobile order they forgot one of my 4 pc nuggets did not add pickles or the Asiago cheese that I paid extra for and when I called it only sends you to a voicemail. Worst experience oh and my food was also could and the onions they had in my chill had ice on it and made my chili cold as well.

We were the ONLY ones here, I ordered through their app 3 kids meals yet they told us to pull forward?? Waited a long time, again we were the only ones here. Once we got our bags I saw they were missing 6 items! Our 3 cookies & 3 chocolate frostys for our kids so we had to go back. They didn't apologize or care, they said they don't have any cookies and they gave us our frostys, just becuase you're out of stock of something doesn't give you the right to NOT tell us on purpose.

Truly awful from every angle. The place was really run down but we hadn't been to a Wendy's for some time and thought we had to at least try. What a mistake. Soda machine was inoperative, the place was dirty. When the food arrived, it was cold, and rubbery. And even the chili had big chunks of what looked like left over hamburgers instead of chili meat. After three bites, my wife discovered her cheese was actually paper. We threw everything away and left.

They only take orders when they feel like it in the morning. They’ll ignore the drive thru and watch you leave. No communication

Again and again this location finds a way to make mistakes and cost you money. Ordered 3 items and still missed one. Guess I'll go another 2 years without going here.

Mray

Whoah… what happened? I haven’t had Wendy’s in a while but their chicken sandwiches used to be thick and juicy. Man, the one I got was very sad and anything but juicy. It was so flat it looks like a patty at first glance. How Sad.

Amanda Scaggs

What is this? I ordered a number 11. Cost $10 and I am getting half a fry. Then you wait till I get to the window and you don't give me the cookies or the Dr pepper. And wait till I get to the window and tell me there is no dp as if you were just never going to give me a drink that I ordered in the first place. I told the guy that hopped me. He didn't care. Then so I pulled back through to order a medium fry and this is what I got. Are we for real right now? And I'm in my uniform... disrespectful.

Jesse Matlock

TLDR; go somewhere else, this place is poorly managed, highly understaffed and they close the lobby without notice or signage. Food quality is also subpar, even for fast food. Update 09/16: Arrived at 9:45am to grab a quick breakfast on the road, door was locked, no signage why, outside trash was overflowing and trash was in front of the door.... what is happening here folks? Where is the management? I looked inside to see someone leaning against the counter inside the kitchen, obviously super busy. Orig review: Doubt the Mgr or staff will read this.. but it's worth a try. We stopped in to order some food while on the go, easy order.. FOUR $5 Texas Biggie Bags.. all the same. They made it quick and we were on the road.. all goo so far. Then my daughter turned to me and said there was a hair melted into the cheese of her half eaten burger 🤢 🤮 So, I called, got a VM and left a message thinking someone would reach back out to make it right. Three days later, no call back, nada. You're better off eating anywhere else but here.. too many options within one block to tolerant this kind of service.

Michael Valladares

This place is filthy! Garbage on the floors inside and outside. Out of 13 tables, only one was clean. All the garbage bins were full, no wonder it is ending up on the floors. The glass doors were smeared with dirt. How does a place this new, turn out like this? It is unacceptable the way this location refuses to clean, it's unhealthy for everyone visisting.

This place is filthy! Garbage on the floors inside and outside. Out of 13 tables, only one was clean. All the garbage bins were full, no wonder it is ending up on the floors. The glass doors were smeared with dirt. How does a place this new, turn out like this? It is unacceptable the way this location refuses to clean, it's unhealthy for everyone visisting.

TLDR; go somewhere else, this place is poorly managed, highly understaffed and they close the lobby without notice or signage. Food quality is also subpar, even for fast food. Update 09/16: Arrived at 9:45am to grab a quick breakfast on the road, door was locked, no signage why, outside trash was overflowing and trash was in front of the door.... what is happening here folks? Where is the management? I looked inside to see someone leaning against the counter inside the kitchen, obviously super busy. Orig review: Doubt the Mgr or staff will read this.. but it's worth a try. We stopped in to order some food while on the go, easy order.. FOUR $5 Texas Biggie Bags.. all the same. They made it quick and we were on the road.. all goo so far. Then my daughter turned to me and said there was a hair melted into the cheese of her half eaten burger 🤢 🤮 So, I called, got a VM and left a message thinking someone would reach back out to make it right. Three days later, no call back, nada. You're better off eating anywhere else but here.. too many options within one block to tolerant this kind of service.

What is this? I ordered a number 11. Cost $10 and I am getting half a fry. Then you wait till I get to the window and you don't give me the cookies or the Dr pepper. And wait till I get to the window and tell me there is no dp as if you were just never going to give me a drink that I ordered in the first place. I told the guy that hopped me. He didn't care. Then so I pulled back through to order a medium fry and this is what I got. Are we for real right now? And I'm in my uniform... disrespectful.

Whoah… what happened? I haven’t had Wendy’s in a while but their chicken sandwiches used to be thick and juicy. Man, the one I got was very sad and anything but juicy. It was so flat it looks like a patty at first glance. How Sad.

They forgot my chicken sandwich, and got my drinks wrong. They tried to get us through the drive through so fast, that they got our order wrong. This happens EVERY TIME.

This Wendy’s has gone horribly down hill - Probably because the entire building smells like pot and the staff acts like it’s an inconvenience to order any food. The staff also left all of their food on tables and trashed the restaurant. The bathrooms were disgusting and food was cold. Will never return to this Wendys and will be calling upper management.

I'm extremely disappointed with the service I received at this location. My intelligence was clearly insulted! I was given a half-full cup of lemonade because I requested no ice . THIS IS THE ONLY LOCATION I EVER KNOWN TO DO SOMETHING LIKE THIS! Are the lemonade portions coming out of your paychecks ? I’m so confused. Furthermore, I asked for fresh fries, but what I got was a batch of fries that had been sitting out and were simply reheated. What's even more concerning is that the manager was present and condoned this nonsense. I'll be taking my business to other locations where I can expect better quality and service.

Ordered door dash. I know not door dash falt at all all 3 meals were wrong and missing food no cheese on any burgers no nuggets. And cold an I live maybe 10 minutes away. I'd add photos but we trashed it.

Definitely the worst Wendy's I've ever been to. It took over an hour to get our food and we even ordered in advance online. They were also completely disorganized and they weren't even sure they handed us the right order. The food was also insanely cold and stale. Do yourself a favor and avoid this place!

Waited for 20 minutes for my food. Burgers were on the cold counter for 15 minutes while we waited for nuggets and fries when they had them and were orders of people who came after us. The young man at the register was not helpful at all getting the orders out while the rest of the workers were busy getting drive through orders completed. I was extremely unhappy with this visit and will not be coming back to this location.

We love Wendy's but this is by far the worst one we have ever been too. Multiple occasions food takes forever. Employees standing around. Burgers and chicken sandwiches dry. No cycling food out. Fries were cold and mushy with way to much salt. Corporate needs to fix this store.

Until recently we used to think this was a good Wendy’s location. Not only was the food bad, cold, and our order was all wrong, but right at 10pm the entire staff decided to light up in the back and make the whole restaurant smell like pot. Pretty sure thats illegal and against health code. Probably why the food and staffs service was so terrible. Will not be returning to Wendy’s for long time.

Just placed a pick up order ahead of time. When at drive through still had to wait over 15min and watch drive thru cars behind me get their orders before me. Unreal. What's the point of online ordering ahead of time if I had to wait longer and still get my order with missing fries.

Horrible horrible horrible. Very expensive and food was old and not fresh. The waiter didn't know how to work. Didn't even ask if I wanted receipt. Then when i asked for it as i was getting the food, he said he threw it away. He also forgot to give me 2 drinks that i ordered. Never returning again. I'd advise you, do not come here as you will regret it. Not worth 35$ to ruin my night. And the owner doesnt even care this place sucks

Placed an online order for drive thru. Upon arrival I sat in the drive thru for 10minutes, watched 4 cars in front of me leave and no movement. Came inside and waited another 10 minutes to get any acknowledgment while standing right at the counter. Won’t be coming to the Wendy’s again. After all the waiting was given the wrong food. After waiting a total of 30 min finally received the right food.

Hannah Chartrand

Placed an online order for drive thru. Upon arrival I sat in the drive thru for 10minutes, watched 4 cars in front of me leave and no movement. Came inside and waited another 10 minutes to get any acknowledgment while standing right at the counter. Won’t be coming to the Wendy’s again. After all the waiting was given the wrong food. After waiting a total of 30 min finally received the right food.

Danny

Definitely the worst Wendy's I've ever been to. It took over an hour to get our food and we even ordered in advance online. They were also completely disorganized and they weren't even sure they handed us the right order. The food was also insanely cold and stale. Do yourself a favor and avoid this place!

Antoine Johnson

They only take orders when they feel like it in the morning. They’ll ignore the drive thru and watch you leave. No communication

Mike Russi

Again and again this location finds a way to make mistakes and cost you money. Ordered 3 items and still missed one. Guess I'll go another 2 years without going here.

Joshua Chapleski,

We love Wendy's but this is by far the worst one we have ever been too. Multiple occasions food takes forever. Employees standing around. Burgers and chicken sandwiches dry. No cycling food out. Fries were cold and mushy with way to much salt. Corporate needs to fix this store.

Isabelle Lewis

This Wendy’s has gone horribly down hill - Probably because the entire building smells like pot and the staff acts like it’s an inconvenience to order any food. The staff also left all of their food on tables and trashed the restaurant. The bathrooms were disgusting and food was cold. Will never return to this Wendys and will be calling upper management.

None Your biz

Until recently we used to think this was a good Wendy’s location. Not only was the food bad, cold, and our order was all wrong, but right at 10pm the entire staff decided to light up in the back and make the whole restaurant smell like pot. Pretty sure thats illegal and against health code. Probably why the food and staffs service was so terrible. Will not be returning to Wendy’s for long time.

Bryan Yates

Ordered door dash. I know not door dash falt at all all 3 meals were wrong and missing food no cheese on any burgers no nuggets. And cold an I live maybe 10 minutes away. I'd add photos but we trashed it.

Jalecia Kofi

I'm extremely disappointed with the service I received at this location. My intelligence was clearly insulted! I was given a half-full cup of lemonade because I requested no ice . THIS IS THE ONLY LOCATION I EVER KNOWN TO DO SOMETHING LIKE THIS! Are the lemonade portions coming out of your paychecks ? I’m so confused. Furthermore, I asked for fresh fries, but what I got was a batch of fries that had been sitting out and were simply reheated. What's even more concerning is that the manager was present and condoned this nonsense. I'll be taking my business to other locations where I can expect better quality and service.

Jalesa Slaughter

Gave me the wrong sauce and forgot a fry we ordered and then argued that we had enough sauce we ordered 20 nuggets 2 sauces isn’t enough. Do better and have better service for paying customers 2/14/25 @4:20pm. They weren’t even busy! Next time I’ll drive to another location not worth it.