Betty

I gave it 4 stars because of very long waits. I believe they are replacing booths covers etc. I believe its the manager who is involved in many jobs My guess is understaffed perhaps because of vacations. The staff, including the person I believe is the manager, are all very nice.

SilentLion Zero

Amazing food as always, and fantastic service! Using the self order machine is always great and gives tons of options for customization on the order

I got the pick two to create a lunch meal - French onion soup and a fiesta chicken sandwich. Wouldn’t let me order ahead with a gift card on the website or the app. I get there and nobody is at the counter because they now have kiosks for you to order at but only have two kiosks and a family of 20 had completely taken over the kiosks. Finally flagged someone down to take my order. Then it took almost 20 minutes to get my to go order. Haven’t tried the food yet, but that was a nightmare just trying to pick up a quick meal.

Food tasted old and reheated. My brownie was super dry. This is not normal for this location

Denis Zverev

Just to be clear. Paid $13 with 20% off discount , got half of half salad. Tried coffee, felt like it was watered down. Feels like they underfilled the food. I have something to compare it to. I always order food from this chain. Disappointed.

Estella smith

Bought a tomato basil bread n it felt apart I called and spoke to one of the so called manager which said yes we usually donate the bread at the end if night because I was the last customer n that's the reason the bread was cut in half. Great but when I pay $10.a loaf I want to decide if I want my bread cut in half.

Tony V

Nice people, but literally every time I get a sandwich it is poorly made or missing something. I will be going to other locations from now on. Too expensive for such poor quality/quantity. I realize it’s not going to look like the advertisement, but this is just too far off...

Michelle puga

Went through drive through girl was rude as it was . I ask for ranch she said yes . Gave me my bag didn’t say anything. There was no ranch I waited and was waving and she was ignoring cleaning the counter just staring and didn’t open the window . She thought the window was super tinted

Momo

Ordered you pick 2 with french onion soup. I was craving the soup even though it's raining hard, I thought it'd be worth it. For $30.52 I should hope my expensive food is nice and hot, it's expensive for ONE person in this economy but I splurged it was payday. Worst soup ever it was cold! How could it be so cold. The macaroni was hot and fine. I took it to the workers and they said there's a microwave under the coffe machine. I was sad and shocked but I didn't want to bug or argue. So I took my cold soup to the microwave. It's just like if I wanted microwave soup I would've gone to Target next door and bought a can for $3 and took it home to warm up. At least give me some fresh HOT food for the price.

BlazzMaTazz (Bryan)

Employees will retaliate if you ask them to fix their mistake. They gave me the wrong order then when I asked for the correct one, I got a sliver of egg. For $8 they gave me the middle finger

Eric F

BIGGEST RIPOFF in fast food! $55 for one adult and two kids to eat is absolutely ridiculous!!! First and last time I will ever eat at a Panera Bread. If I want microwaved/toasted food I’ll go to AM/PM and eat for under $7. SMH

Bennie & Bonnie

I used to love Panera Bread, but I have had several bad experiences there since Covid, and I now think it’s a much better option to eat lunch at home or at another restaurant. First we tried take out. By the time we got home, the sandwiches were soggy. The quality of the salads seemed to go down; we were getting brown lettuce. When Panera reopened with patio dining, I tried that, but it was horrible. It was over 100 degrees, and too uncomfortable to eat outdoors, even though I had a shaded table. The patio was surrounded by idling vehicles on three sides: the In-N-Out drive-thru on one side, the Panera drive-thru on another side, and Panera’s curbside pickup on the third side. The idling vehicles made the temperature on the patio even hotter, and who wants to breathe in all of that car exhaust while eating? I tried the patio again on a cooler day, with temps in the 90’s, it was still too uncomfortable to eat. When Panera reopened for indoor dining, I was delighted and decided to try again. When I went to find a seat, all of the dine-in customers were crowded together in the center of the dining room, so social distancing was impossible. This completely defeats the purpose of the low-capacity indoor dining edicts. The whole point of being at low capacity is to spread the customers out throughout the dining rooms, so they will be far enough away from each other that they are less likely to contract the virus from each other. I moved a chair aside and sat at a table in the back, more than 12 feet away from the nearest person. An employee came over and told me that I had to leave. I told them that it doesn’t matter sense to seat everyone so close together and that I was trying to social distance. I asked for a manager. They not only made me leave the section but the manager tried to take my tray of food away, food I had already purchased. We actually got into a pulling match over my tray of food. They told me there was no more room to eat inside and that the dining room was at capacity, but no one told me it was at capacity before I ordered my food. I specifically went there to dine-in, and I would have left without ordering if I had been told there were no tables for dine in. I was forced to bring my food outside to the patio or the manager would have pulled my tray away from me. I sat outside sobbing because it was 98 degrees outside and too uncomfortable to eat. I finally went back inside, and the manager said that a table just became available so I sat down. I spent the rest of my meal writing this negative right because I am so disappointed with how I was treated at Panera, which used to be one of my favorite lunch spots. What would have been the harm if they had simply let me eat at the table at the far end of the restaurant? Instead they forced me outside int the 98-degree heat for two minutes. Why not let me sit 12+ feet away from other customers in the A/C, instead of chasing me into a hot polluted patio? Btw, they knew that I was there to dine in, and they did not come outside to inform me that there was an indoor table available. I came back in and found it myself, because I couldn’t stand eating inside. Now, I have a very bad memory of being treated badly by Panera staff. Let’s talk about the FOOD. I still had pieces of brown lettuce in my salad. Something that I used to love about Panera was the Asiago cheese flakes that they put in the Caesar salad and French Onion soup. Now, they just sprinkle on cheap grated Parmesan. The quality of the food is going downhill. Panera used to give out free cookies if the lines to order were too long. Now they fight with you if you try to sit down and have a meal. I’m sad that one of my favorite low-price restaurants is just not a comfortable place to eat anymore.

+2