Panera Bread

I have been coming here for several years now. The new manager is outrageous and very understanding. I could not get the rewards to work properly So she just went ahead and gave me the two for one with charge. I also ordered two breads from the bakery. The bread was fresh and i asked for it to be sliced . I really enjoy thr the rustic sourdough loaf. Thet are not perfect but pay attention to you and make sure you arr served. I wish their app was a little more friendly it has too many taps. it needs tobe consolidated.

It was my first time going here today. The food that I ate was really good! I didn't know if they offered crackers to go with soup. So I asked. They don't. But I was given the option to get a free bag of 🥔 chips. I was truly impressed by that kind gesture. I crushed them up & in the 🍲 they went.

Panera Bread never disappoints! From their freshly baked bread to their flavorful soups and salads, every bite is a delight. The cozy atmosphere and friendly staff make it the perfect spot for a quick lunch or a leisurely meal. I'm always impressed by the quality and variety of options at Panera Bread. Whether I'm in the mood for a hearty sandwich or a light, refreshing salad, they have something for everyone. Plus, their commitment to using fresh, wholesome ingredients is evident in every dish.

I absolutely love this place staff is amazing always going above & beyond to make happy customers, The food is great. Honestly it's close to my work for a quick bite to eat for lunch you guys rock keep up the great atmosphere & customer service.

You can make your custom 🥗 /and healthy dishes. Ingredients are very good. Personnel friendly and professional. Prices good 5star

Always a great choice for a healthy selection of delicious food nice people and the great chilling area

Michael Drake

It was my first time going here today. The food that I ate was really good! I didn't know if they offered crackers to go with soup. So I asked. They don't. But I was given the option to get a free bag of 🥔 chips. I was truly impressed by that kind gesture. I crushed them up & in the 🍲 they went.

Matthew Davenport

Panera Bread never disappoints! From their freshly baked bread to their flavorful soups and salads, every bite is a delight. The cozy atmosphere and friendly staff make it the perfect spot for a quick lunch or a leisurely meal. I'm always impressed by the quality and variety of options at Panera Bread. Whether I'm in the mood for a hearty sandwich or a light, refreshing salad, they have something for everyone. Plus, their commitment to using fresh, wholesome ingredients is evident in every dish.

Kevin Carlos Bautista (KeVo)

I absolutely love this place staff is amazing always going above & beyond to make happy customers, The food is great. Honestly it's close to my work for a quick bite to eat for lunch you guys rock keep up the great atmosphere & customer service.

Marco Tessari

You can make your custom 🥗 /and healthy dishes. Ingredients are very good. Personnel friendly and professional. Prices good 5star

Kansas city Traveller

Always a great choice for a healthy selection of delicious food nice people and the great chilling area

I love Panera Bread because it’s the perfect place to grab a meal while getting work done. The free Wi-Fi and relaxed atmosphere make it easy to focus, and I can always count on a good cup of coffee and a delicious meal to fuel me through the day. Their soup and sandwich combos are always tasty, and the people working here are super friendly. I can spend hours here without ever feeling rushed.

I originally went to Panera to sign up for the Sip Club. Amazing value if you pass by their restaurant on a regular basis. The staff is prompt and courteous. Management is superb! They are very involved with customers and staff. I've only ordered the French Onion Soup (in a bread bowl) which was outstanding! I plan to order more items in the future.

I pick up catering orders here for clients frequently. I often order lunch for myself when picking up as well. The staff is always friendly and willing to work with you on particulars. If you are kind and patient with them, they will gladly reciprocate! Corey is one of the best food service managers I've ever encountered. From his ability to make needed changes on the go for unforeseen circumstances, getting food out in a timely manner, customer service ability, to the way he interacts with his staff. Definitely an A1 individual. He alone is a reason to visit this establishment. But, the all around experience here is why I personally will continue to give my patronage.

I had to come share the amazing service we received from this location. From the Phone order to pick up... everything was so awesome. So friendly, helpful and on-time. Actually did us a favor by having our order ready right when they opened. Wish everyone had this kind of service.

Today was our first time here, and the food was delicious. Staff was very nice and friendly. Ordered two flatbread pizzas and a teriyaki bowl. Even got free refills on our lemonades, plus I got a free one to go. We will definitely be back on our way through. This place is great.

Chris Oldani

It is a great place for a snack and a chance to catch up and laugh with friends. Family friendly.

Solama Altreen

I love Panera Bread because it’s the perfect place to grab a meal while getting work done. The free Wi-Fi and relaxed atmosphere make it easy to focus, and I can always count on a good cup of coffee and a delicious meal to fuel me through the day. Their soup and sandwich combos are always tasty, and the people working here are super friendly. I can spend hours here without ever feeling rushed.

Martina Bueno

I had to come share the amazing service we received from this location. From the Phone order to pick up... everything was so awesome. So friendly, helpful and on-time. Actually did us a favor by having our order ready right when they opened. Wish everyone had this kind of service.

Smyles

I pick up catering orders here for clients frequently. I often order lunch for myself when picking up as well. The staff is always friendly and willing to work with you on particulars. If you are kind and patient with them, they will gladly reciprocate! Corey is one of the best food service managers I've ever encountered. From his ability to make needed changes on the go for unforeseen circumstances, getting food out in a timely manner, customer service ability, to the way he interacts with his staff. Definitely an A1 individual. He alone is a reason to visit this establishment. But, the all around experience here is why I personally will continue to give my patronage.

Cecille Porter

I originally went to Panera to sign up for the Sip Club. Amazing value if you pass by their restaurant on a regular basis. The staff is prompt and courteous. Management is superb! They are very involved with customers and staff. I've only ordered the French Onion Soup (in a bread bowl) which was outstanding! I plan to order more items in the future.

Amber RJ

Today was our first time here, and the food was delicious. Staff was very nice and friendly. Ordered two flatbread pizzas and a teriyaki bowl. Even got free refills on our lemonades, plus I got a free one to go. We will definitely be back on our way through. This place is great.

Great food! Lately, the staff has been on it. We see a high turnover with staff and often have issues with missing food or wrong food. This has IMPROVED! I love the food and staff they recently have had.

I had an old school gift card so i couldn't order online. I was feeling a bit under the weather and wanted some chicken noodle soup, so I order the 2 for 2 and added a chicken Caesar salad. Ordering was super fast. In no time was my order ready and I was on my way. I've also had their breakfast sandwich w. egg whites. Always super fresh. They are nestled around Ulta, Sprint store in the North Marketplace. Right around the Trancas/Redwood St. exit off of hwy. 29

It's an ok restaurant of the chain. I don't know how fast ordering goes, I always use the machines to order. They messed up our salads once but overall they do a good job. Free parking all around, usually not very crowded.

Its been a while since I have been to Panera. The location for this one in Napa is kind of hidden and the layout is a bit confusing but the staff was super friendly and I enjoyed the pizza, I did order a Cesar salad but didn't get around to eating it. I tried one of the croutons and didn't care for them. Parking might be rough for larger vehicles as it shares a parking lot with several other businesses. Free soda refills.

Gregg

Its been a while since I have been to Panera. The location for this one in Napa is kind of hidden and the layout is a bit confusing but the staff was super friendly and I enjoyed the pizza, I did order a Cesar salad but didn't get around to eating it. I tried one of the croutons and didn't care for them. Parking might be rough for larger vehicles as it shares a parking lot with several other businesses. Free soda refills.

I wish that there were different categories to give ratings on. Their food is 5 stars fantastic but they have to charge so much for it the singles $ should be at least $$ or $$$. That's why I only give a three star rating. Their food isn't what I'm scoring them on. It's the entire experience and truth in advertising. Their take out menus don't include prices because they know if they put it in print so few people would go they'd have to close business. Do non GMO ingredients cost more. Yes but not this much more.

Service ✅ Good food 🥘 Bathroom 👎

It's solid. Service was nice and the place is clean. Food quality was good. The price of everything is a bit much compared to the quantity & quality. Great place to snag a fast soup, sandwich, and tea if you have a cold. I may come back just for that experience. Wear a sweater, the AC here is no joke!

DON’T USE APP TO ORDER, your food will not be ready even if they sent an email “it’s ready” 20 minutes before you get there. Once I got the food order wasn’t quite right but finally when I ate it was a good sandwich. Not sure when Diet Pepsi medium started costing $4.89 either and for all the people working there they seemed disorganized as other people had order problems too. In summary come here if you have time to wait for a good sandwich.

They had no sausage or avocado at 9:00am. Both coffee (reg and dark) were empty and took 10 mins to refill. Took another 10 for a simple order. They need better management. Place was clean, but disorganized

Karl Sonnenberg

DON’T USE APP TO ORDER, your food will not be ready even if they sent an email “it’s ready” 20 minutes before you get there. Once I got the food order wasn’t quite right but finally when I ate it was a good sandwich. Not sure when Diet Pepsi medium started costing $4.89 either and for all the people working there they seemed disorganized as other people had order problems too. In summary come here if you have time to wait for a good sandwich.

I love their food, but the portion sizes you get served for the price are ridiculous. $8.50 for 4oz of Mac? It's like 50cents per noodle?? I understand inflation but this is crazy. You can buy it from the grocery store for $6 for 16oz. The least they can do is fill these cups up to the top. Also, my Potato Soup was just spoonfuls of cheese. Weird.

Shanée S

I love their food, but the portion sizes you get served for the price are ridiculous. $8.50 for 4oz of Mac? It's like 50cents per noodle?? I understand inflation but this is crazy. You can buy it from the grocery store for $6 for 16oz. The least they can do is fill these cups up to the top. Also, my Potato Soup was just spoonfuls of cheese. Weird.

Once again another Panera disappoints! Place the order, fresh flood, but the order was wrong again… in multiple towns we think their process and ordering will work and nope… don't get me wrong the food is fresh, very fresh! Forgot items added additional items we didn't ask for the. We had to wait another 15 minutes for the forgotten item. Uncut sandwiches… food unwrapped, not enough silverware, staff unprofessional!! And they acted like it was our fault!! This time I needed to say something!! I don't know if it's management at each location or their training… this is terrible!!

My friend and I ordered the exact same meal, separately but same cashier. Our food looked completely different from each other. My soup came in a small bowl, Hers was in a to go container as was her whole meal. Our same ordered sandwiches didn't even have the same bread. The kitchen staff was so slow. They were loud and inappropriate and just plain rude. It took a good 20 minutes to get our food during a very slow time of day

Tony Scarpino

Once again another Panera disappoints! Place the order, fresh flood, but the order was wrong again… in multiple towns we think their process and ordering will work and nope… don't get me wrong the food is fresh, very fresh! Forgot items added additional items we didn't ask for the. We had to wait another 15 minutes for the forgotten item. Uncut sandwiches… food unwrapped, not enough silverware, staff unprofessional!! And they acted like it was our fault!! This time I needed to say something!! I don't know if it's management at each location or their training… this is terrible!!

Bobbie Ohalloran

My friend and I ordered the exact same meal, separately but same cashier. Our food looked completely different from each other. My soup came in a small bowl, Hers was in a to go container as was her whole meal. Our same ordered sandwiches didn't even have the same bread. The kitchen staff was so slow. They were loud and inappropriate and just plain rude. It took a good 20 minutes to get our food during a very slow time of day

The service was absolutely horrible! It took 30 minutes to start to get our order and a total of 45 minutes to finally get everything! The last item was a toasted bagel! The employees were standing around talking while everyone was waiting for their order!! My chicken salad sandwich hardly had any chicken salad in it! Very disappointing!!!

First Panera I have been to that makes you pick up your food when eating there. Why no sign with that explanation. My soup was barely warm. Bread was not fresh! Seemed liked yesterday's batch!!! Will not return (to this location)!

The ordering system is infuriating. Your bagel order will shrink, and may even disappear. This is the 4th time I've encountered this problem with Panera at this location. I've placed an online order for Everything Bagels (because they always run out very rapidly) with the scheduled pick up for the next morning. Each time, I've showed up the next day to pick up the bagels and either they don't have my order at all, or they only have half the number of Bagels that I've ordered. Each time, I've gotten a variety of excuses. I was told that they had to use my order to fill another order (which seems inappropriate since I ordered the day before, but when confronted, the staff corrected to saying that the other order came in before mine). I have been told that their baker didn't make enough bagels (which is again, very confusing, since I place the order the day before they should know at least how many to make for my order, and then presumably make more for walk-in customers). I would like to say this problem started with COVID and is likely related to the pandemic, but this has been happening since before the shut downs started in March. It is so incredibly frustrating. I would have been fine with this happening once, but at this point, something is seriously wrong. I don't know if it is with their ordering system, their baker, or management, but I will be using a different location. Hopefully there will be less mysteriously disappearing or shrinking orders.

This was the worst ordering experience that I have ever had online. The website charged my checking account without any notice, or confirmation numbers. I didn't want to use that account for payment. I called the cafe and was told they had no record of this payment. We went to pick up the order for my colleagues, and found out that the order had been cancelled. Be warned!

I don't know why I continue to come back to this place, except that each time I'm hoping it will be better. The service and customer service at this particular location is the worst!!! The lines are usually long and slow because they usually only have one cashier up front even though they have at least 3 cash registers. All of the other workers are either in the "kitchen" area doing something (?), or sitting at a nearby table on a break. They are usually out of many of the bagel selections, they sometimes don't have clean cups available for coffee or tea if you're eating in, and many times I have gone in and there's no coffee in the carafes available for self-serve. The iced-coffee is in a poor location, because there's no ice or lids available nearby - you have to go to the back to get those. Ever since they lost Dave (I think that was his name) as manager the place has gone downhill for sure. All I can say is - BEWARE!!

Worst customer service ever. Yesterday bought my mother and I dinner at the last hour of the restaurant's shift. We get home 30 minutes later, to find our order was not as expected. We should have looked at our order before we left the restaurant. They forgot my mother's soup and only gave her half the salad (which the lettuce was wilted and brown) that she ordered. I tried to call them up before they closed, but they did not answer the phone nor could I leave a voicemail because the voice mailbox was full. So today I called them to let them know what happened, the manager at the time said it would be no problem and that we would get a complimentary "you pick two" meal. I told them that I live half an hour away and do not want to waste my time to return just to pick up a $10 meal. I told them that I would give it to somebody else like a coworker who lives closer to restaurant...they said was fine. When my coworker got to the restaurant to place an order, they denied her order and said that the original purchaser had to be there. The manager at the time, Molly, was a very uncooperative. My coworker called me and said that they were denying her service, so I asked to speak to the manager. Molly did not want to speak to me. They did not want to accept the fact that they made a mistake. This was very bad customer service on her part and terrible for Panera Bread that she represented them as an extension. This resulted in me calling the corporate office of Panera Bread. The corporate office was very apologetic of the situation my coworker went through and stated that the behavior of the manager was must not a good representation of the company. Don't get me wrong, the food was ok, not great. The company maybe a good company, but this location needs some work on their customer service. The one star rating is only for this location, not for the company. I find it to be a waste of my time to give bad reviews because I hate being negative, but the experience for a first time customer at this location really left a bad taste with my coworker, my mother, & I. Be aware.

The food here is good, but the service is the worst I have had in the Napa Valley. Every time I have been there the person at the cash register is slow, does not smile or offer information and last night we waited 10 minutes in line and 45 minutes for our meal (soup and 1/2 sandwich) I have been there twice and tried to order soup in a bread bowl and they were out of bread bowls. This is Panera Bread, right? How could they always be out of bread bowls? At least a half a dozen people walked out last night due to poor service. I will not be returning.

I called at 2:05 and gave order for BBQ chicken on flat bread and bacon Mac and cheese. I was told that it would be ready in 12 -15 minutes. So I went there and was told they could not find the order I reordered a d the cashier pressed the do not make it. After waiting patiently I asked when it was going to be ready anytime soon. Oops now they had to to get it going again.

I ordered for delivery and this is what they gave us for our $50 meal. What a joke.

The food is okay in this spot, however, a worker that “helped” my wife and I out was so rude. I don’t know her last name, but Emily is her first. A teenager, and i’m sorry to say, but she was so rude to us. Management needs to talk to her about her people skills because she just mugged me over and over and did not even try to be kind.

If I could choose 0 or negative, It might help someone else in their decision. Just went to eat the salads we ordered via door dash and both salads had lots of decayed lettuce mixed throughout. couldn't even "pick and choose". Disgusting. How does a company allow decayed food to be kept in their food containers/refrigerators? Never again!!! Maybe they should read their statement about quality food.

The customer service here is horrible. Every time I show up the cashier is off doing another task because they don't have enough employees. I love Panera and the fact that it's only 3 minutes from my house is very convenient but I will never come here again as I cannot afford to lose any more time standing around waiting 10 minutes just to place my order when there's not even another customer in front of me. I highly suggest you go somewhere else and eat unless you have 20 to 40 minutes to kill before getting your food.

They are very abusive to those with disabilities. They are abusive and their attitude needs improvement. Me and my friends and family will not be going back

Freezing. Warmer outside at 68 than inside. When we asked if the AC could be changed the staff laughed and said, "the cooks are hot so it's just how it is". :(. Thought this was a customer friendly place.... ...

I recently visited this Panera location and had an unpleasant experience. Upon arriving, I needed to use the restroom before placing my order. However, a staff member told me that restrooms were only available for paying customers and that I had to buy something first. I understand that some places have policies regarding restroom access, but this felt unwelcoming and unnecessary—especially since I am a "PANERA MEMBER" and was planning to dine there. A restaurant should prioritize customer comfort, and this policy made me feel unwelcome before I even had a chance to order. Because of this, I decided to take my business elsewhere. A little more kindness and flexibility in customer service would go a long way.

disgusting service from the manager Marie, rude attitude towards the visitors of this cafe. I asked her for the code to the door of the restroom and she refused me, saying first to make an order in this place, but I also wanted to do it so much, but after visiting the restroom, because I had no strength to endure it. extremely dismissive attitude towards the customer and towards the staff working in this place from the manager

Ordered the pick 2. The sandwich was good but not great. The Asian chicken salad was absolutely awful. It was full of lettuce spines and greens that were unidentifiable. Also, the restaurant was not very clean. One positive note, the staff was very nice and accommodating.

S B

Freezing. Warmer outside at 68 than inside. When we asked if the AC could be changed the staff laughed and said, "the cooks are hot so it's just how it is". :(. Thought this was a customer friendly place.... ...

Marcio Freitas

I recently visited this Panera location and had an unpleasant experience. Upon arriving, I needed to use the restroom before placing my order. However, a staff member told me that restrooms were only available for paying customers and that I had to buy something first. I understand that some places have policies regarding restroom access, but this felt unwelcoming and unnecessary—especially since I am a "PANERA MEMBER" and was planning to dine there. A restaurant should prioritize customer comfort, and this policy made me feel unwelcome before I even had a chance to order. Because of this, I decided to take my business elsewhere. A little more kindness and flexibility in customer service would go a long way.

ale kpln

disgusting service from the manager Marie, rude attitude towards the visitors of this cafe. I asked her for the code to the door of the restroom and she refused me, saying first to make an order in this place, but I also wanted to do it so much, but after visiting the restroom, because I had no strength to endure it. extremely dismissive attitude towards the customer and towards the staff working in this place from the manager

Rosemarie

Ordered the pick 2. The sandwich was good but not great. The Asian chicken salad was absolutely awful. It was full of lettuce spines and greens that were unidentifiable. Also, the restaurant was not very clean. One positive note, the staff was very nice and accommodating.