El Portón
Mexican · Pachuca
About El Portón
En El Portón, ubicado en Pachuca, te ofrecemos una experiencia gastronómica accesible y agradable. Nuestro ambiente, con toques de color y luz natural, invita a disfrutar de cada momento. Nos esforzamos por brindar un servicio atento y amable, complementando una carta variada que abarca desde desayu...
En El Portón, ubicado en Pachuca, te ofrecemos una experiencia gastronómica accesible y agradable. Nuestro ambiente, con toques de color y luz natural, invita a disfrutar de cada momento. Nos esforzamos por brindar un servicio atento y amable, complementando una carta variada que abarca desde desayunos hasta cenas. Contamos con una selección de cervezas, café, té y postres para acompañar tu comida. Ideal para una comida individual o una salida familiar, ofrecemos opciones para todos los gustos y presupuestos, incluyendo un área de juegos para niños. Además, para tu conveniencia, disponemos de entrega a domicilio sin contacto, para llevar y servicio en el restaurante.
What Customers Say About El Portón
El Portón en Pachuca ofrece comida mexicana a precios accesibles. Destaca por su área de juegos infantil y ambiente agradable, aunque algunos clientes se quejan del servicio lento y la limpieza de los baños. Algunos platos no cumplen con las expectativas de sabor auténtico.
Best For
Tip: Es una buena opción cuando muchos restaurantes están cerrados. Ideal si buscas un lugar con área de juegos para niños y precios accesibles.
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Frequently asked questions about El Portón
El Portón Pachuca Reviews
Excelente para desayunar. El servicio magnífico, nos tardaron tantito en tomar la orden, sin embargo todo fue muy rápido a partir de que nos tomaron la orden. Cuenta con las medidas sanitarias por el covid.
Muy buena atención por parte del personal del restaurante, amabilidad y cordialidad desde la recepción. Las instalaciones de encuentran limpias, los alimentos están bien preparados y no hay que esperar demasiado tiempo para recibir la orden a la mesa. Se puede comer en un ambiente tranquilo y relajado porque el lugar no es demasiado concurrido. La carta ofrece diversidad de alimentos y bebidas, básicamente comida mexicana y casi todos los días de la semana cuentan con una promoción. La zona de ubicación es tranquila y segura, hay estacionamiento de paga para los vehículos.
El lugar es muy agradable, se respeta totalmente la distancia entre mesas y es un lugar seguro para comer en familia, la atención es muy atenta desde que llegas te colocan gel y te toman la temperatura, los meseros son muy atentos y serviciales. El tiempo de entrega de los alimentos es adecuado y como siempre con muy buen sazón
The food is good, obviously chain food, but I feel they've improved the flavor. We had a great time because of the friendly service and because they have a children's play area, so we stayed a long time and they made us feel very welcome. I'm giving it this rating because of the waiters, although the manager isn't very friendly.
Good food n very good service
Great food and service, really nice
Good
Como cualquier Vips, comida estandarizada de regular a buena. El jugo cada día está peor. De lo poco bueno es su ubicación, no hay mucha oferta a la redonda entonces se agradece encontrarse con este a media plaza. Eso sí, se les reconoce Muy buenos vendedores porque te ofrecen todo su menú
Exelente lugar para comer exelente precio y exelente servicio solo le recomiendo a sus meseros estar más atentos a sus comensales es entendible ya que tienen mucha gente.
I've always liked it; it feels youthful, unlike Sambor's. Tok's has excellent lighting, background music, cleanliness, quality of service, prices, and parking. Overall, it's good.
Now that it's Vips (it used to be Toks), it's very busy. I had to wait in line. The food is good. They cater to all budgets; they have breakfast, lunch, and I think dinner starting at $95 pesos. I've ordered from them, and they're very good, you know? You definitely don't leave hungry. I gave the service 4 stars because they took a very long time to take our order and then to come back for the bill. Other than that, everything was excellent.
The fried eggs for breakfast were lukewarm; in fact, the egg white was still a little runny. The pan they usually serve it in is so hot you can't even touch it without burning yourself, but not this time. I could hold it in my hand and it felt a little warm. They needed to heat it more, which is why the egg wasn't cooked properly, but overall it was okay.
Great place. It turns out many restaurants are closed due to the pandemic, so this is an excellent option. You know what to expect, and it doesn't disappoint. A traditional Vips with all that entails, including the price. This branch is small, but they keep their spaces clean and maintain social distancing properly. Highlight: the meat was cooked to perfection. I loved it. Reliable.
Like it
A pleasant place; I really like the concept because of the colors and natural lighting. The service is very good, and I think the prices are inexpensive compared to other similar restaurants. Overall, the food is good, except for a few dishes that left me wanting a bit more of the authentic Mexican flavor. A good place if you have children.
Muy buena la hamburguesa Champions. También la sopa de tortilla. El servicio puede mejorar, no había tanta gente y tardaban en atender, no ponían atención a las mesas. También la música que ponen, pongan música instrumental mejor. Pero bueno, es un vips después de todo.
Todo bien. Personal amable, la comida ok; pero no entiendo que tanto pueden ahorrar dando margarina en lugar de mantequilla. La tapa del dispensador de miel no servía. Recomendaría música ambiental. Al parecer era rock, o algo así indistinguible.
The person (I assume a supervisor) had a terrible attitude, somewhat arrogant. The wait for a table was very long, even though the place was practically empty. The waitress was friendly, however, the wait for the food was very long (approximately 30 minutes), and then it arrived without spoons, which meant another wait of about 10 minutes. I don't recommend going to this Vips; they treat you quite badly.
From the moment I arrived, I didn't like the place I was assigned. The coffee was incredibly weak, even though it was decaf, and had no flavor. The vendor never introduced herself, the table was dirty when I sat down, the portions were tiny, and she never came to ask if I needed anything. The juice wasn't juice at all; according to the vendor, it was a gallon jug, and it tasted awful. She only offered an apology. I thought that being in a shopping center would mean I'd receive better service.
Average clean place, a little high prices against flavor and quality of the food, waiters distracted, there are better options near by
Very poor service
Mi experiencia en Vips fue bastante decepcionante. El tiempo de espera fue excesivo, incluso para cosas básicas, y el personal no mostró mucha disposición ni atención hacia los clientes. Da la impresión de que el servicio no es una prioridad, lo cual resulta frustrante cuando uno va con la expectativa de pasar un buen momento. Lo único rescatable es que el lugar es tranquilo y el ambiente es agradable, pero sinceramente eso no compensa la lentitud ni la falta de atención. Definitivamente hay mucho que mejorar en el servicio.
Terrible service from the manager and the waiters. We arrived at 7:30 pm, there were seven of us, and instead of greeting us, she told us she didn't have any large tables and left, leaving us waiting for more than 10 minutes. We saw a table available for us and went over, but they just stared at us. The waiter never approached us; they seated other customers and ignored us. We ended up getting up and not even an apology. Only when we got up to leave did they come and clean the table. We always went to this branch, but what a disappointment the service was! The manager acts like she owns the place. Now I understand why they have fewer and fewer customers every day. Awful, we'll never be back. Toks is much better.
I sat for half an hour and they didn't take my order, nor did they even come to ask. I arrived at 8 pm. The manager or floor supervisor was on the phone or texting the whole time. There were only five tables occupied, so the service was terrible.
Terrible service, they take forever. The service is poor, there aren't many people, and they're not attentive. I arrived with my baby, and then other people arrived and they asked her, "Did you arrive before her?" Seriously? The food was awful, tasteless, everything was disgusting. I won't be back, thanks. My son didn't like it; the soup was tasteless, and the chicken tasted like plastic.
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About El Portón
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Blvd. Luis Donaldo Colosio 2009, Los Jales, Col. Ex hacienda de Coscotitlán, 42064 Pachuca de Soto, Hgo., Mexico
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Blvd. Luis Donaldo Colosio 2009, Los Jales, Col. Ex hacienda de Coscotitlán, 42064 Pachuca de Soto, Hgo., Mexico
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