Acox Family

Just made an online order and sat in the drive through for twenty five minutes, only to be told that they don't have that order. I went inside and found my order myself. Insanely bad customer service. I don't know if the girl run in the drive through was new, but there was a manager standing right behind her. It was the only order there to pick up! THE ONLY ONE, AND THEY COULDN'T FIND IT!

Melody Brown

Fish was greasy & cold, waffle fries was cold as well. **Update** Been back, Dec 12th, we won't be back. The fish is still overcooked,dry, fries were cold. There was only 1 person beside the cook working and he was filling the orders. He wouldn't take my order, insisted that I order on the kiosk. There are people that don't like ordering on the kiosk, me being one of them. So we won't be back, with the food being bad, lack of counter help, rude management. Sad too, cause it use to be pretty good.

Adam

7:13 PM Monday 11/3 - we are the only customers here. One seating section closed. 8 of 9 tables that are open are dirty. Will never return. Bad enough that you order via kiosk, but filthy conditions ALWAYS extend to the kitchen. It gets better... ordered a side of 3 shrimp.... SEVERELY undercooked. How is this possible??? To top it all off, I'd ordered a side single piece of chicken with a fish dinner - it never came. What a terrible experience. Never again. Never. UPDATE: it's now 1:11 AM and my wife and I are both very ill. Food poisoning!!!!! GREAT!!!

Sheryl Good

Original review below….they actually responded asking me to go to a different site to provide them more information! What else can I say? The food was freezer burnt! What else do you need to know? ………Original review: I was so excited as I am a long term fan of Long John Silvers. Before the remodel I preferred this location over McKinney but had not tried since the remodel. I was craving it for weeks. Finally got a chance and what a let down. I ordered popcorn shrimp, cheese curds, chicken, waffle fries, and hushpuppies. Every single item was freezer burnt and I couldn’t eat. Several of my family members tried as well and none of us could eat. Maybe they had issues with their freezer recently but don’t serve bad freezer burnt food! I am so disappointed, not even sure what to do now. I guess maybe a make a trip to McKinney? Maybe I just give up?

Joseph Tweet Benson

Drove up to the drive-through today and the lady that took my order rude. As I placed my order, I was getting confused if they had Sprite or starry so I saw for myself that they only had starry not Sprite, which is cool. I told her to go ahead and give me an added chicken got to the window pay for the food my drink wasn’t filled all the way up to the top. Also they didn’t have any tartar sauce. What long John Silvers or fish place doesn’t have tartar sauce. I wanted to cancel my order and just say forget it let me get my money back, but I just didn’t wanna go through a hassle. I just don’t understand why we no longer can’t get good customer service anymore. Either people need brakes regularly or stay at home if you’re not gonna provide great customer service.

Bill Jones

Today, Sunday, October 5, 2025, around 12:30 p.m., I ordered delivery online - through Grub Hub - from Long John Silver's in Plano, TX. When I opened my bag, everything was there EXCEPT the corn, which was one of the sides I ordered. Over the next hour, I tried to call numerous times. Every time I was greeted with a message that told me that my call was very important to them BUT all of their "associates" were busy helping other customers and I would have to call back. They didn't put me on hold, didn't let me leave a message for a callback, just hung up on me. After an hour or so, I gave up. Then about 4:25, I decided the "lunch rush" had to be long over, so I called again and got the same message! This is the second time I've ordered delivery online from Long John Silver's. The first time was a year or so ago - that time, they gave me the wrong condiments; I had requested malt vinegar, but they sent tartar sauce (which I hate and never use) instead. So two tries, and both times they messed up my order. And when I try to call, they don't take my call. My late wife - who passed away from kidney disease in 2021 - and I used to eat at this location quite often on Sundays, on our way home from church. We've been good customers over the years. However, they have now lost my business for good! Their phone message says that I am very important to them; their actions say different! Bill Jones

Van Shepherd

Food came out slow. Last plate was 10 minutes after everyone else had started. They added a new self service kiosk, I ordered a bottles water it was on screen available to order. They don't have bottled water to sell. I had to beg for my refund. Manager had an attitude, staff had the same attitude. We wonder why this restaurants locations are disappearing.

Lanaé

Having been to LJS in many ,many years, I liked the Clams so I thought I would give them a try at this location. 1st & last time at this location. I ordered Clams (small), the 8pc Shrimp with Waffle Fries and Cole Slaw with a small Strawberry Lemonade, paid $18.38. The Clams had an excessive amount of crumbs/batter pieces instead of Clams, Shrimp & Waffle Fries were cold. Very poor portions and quality of food for the price.

Karina H

Im extremely disappointed with the quality of this food . The fries were hard as rocks &stale. The chicken was the size of nuggets ! Not tenders but nuggets . If this chain hopes to stay in business they should try to do better .

Jesse Ovalle

Ordered 4 meals through drive thru during lunchtime. Got home and was very disappointed, chicken was over cooked and dry. Fish was not fresh, fries and hush puppies were rock hard.