El Pollo Loco
Mexican · Richardson
About El Pollo Loco
En El Pollo Loco, te damos la bienvenida a un rincón de México en Richardson, donde el auténtico sabor se encuentra con la tradición. Nuestra especialidad es el pollo a la parrilla, marinado con recetas secretas y cocinado a fuego lento para un sabor inigualable. Ven a disfrutar de nuestros clásicos...
En El Pollo Loco, te damos la bienvenida a un rincón de México en Richardson, donde el auténtico sabor se encuentra con la tradición. Nuestra especialidad es el pollo a la parrilla, marinado con recetas secretas y cocinado a fuego lento para un sabor inigualable. Ven a disfrutar de nuestros clásicos mexicanos en un ambiente familiar y acogedor, ¡te esperamos!
What Customers Say About El Pollo Loco
El Pollo Loco in Richardson is praised for its fresh food, friendly staff, and clean environment. Customers rave about the delicious chicken and fast service. The happy hour with affordable appetizers and drinks is also a highlight.
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Tip: The team is always so friendly, especially Gloria. The food is hot and fresh, and the dining room is spotless clean!
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What to see nearby
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Explore the area around El Pollo Loco
El Pollo Loco is located in Richardson, surrounded by cultural and historical points of interest. Here are some of the most notable places nearby.
Parks & Gardens
- Mark Twain Park (A 392m) — park in Dallas County, Dallas–Fort Worth metroplex, United States of America; geonames ID = 4709182
- Huffhines Park (A 584m) — park in Dallas County, Dallas–Fort Worth metroplex, United States of America; geonames ID = 4699344
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Frequently asked questions about El Pollo Loco
El Pollo Loco Richardson Reviews
I love the horchata from this place and i get it pretty often. The staff is very friendly, the food is also a must try . 10/10
OCTOBER 5, 2025. I have eaten at this location several times this year. It's always been good. El Pollo Loco doesn’t make fast food. They make delicious food fast. They have a drive-through, but I prefer to dine-in. The last time I ate there Jeffrey took my order. I got the 3 tacos special for $5. I chose the avocado 🥑 tacos. Add your special salsas for free. The tacos were delicious. I recommend everything on the menu. Download the App for additional good offers. Other team members who have assisted me are Gloria, Iris, Alvin, Andrew, Monica, Elva, Marlene, and Jarume. Ask about a 10% Senior Discount. Good people who work here + good food + good customer service that exceeds my expectations = 5⭐⭐⭐⭐⭐ Google Reviews!
Y’all, this is my favorite spot for a fast food meal- the team is always so friendly- Gloria always remembers me, and the food is hot and fresh- so delicious! The dining room is super cute and always spotless clean! Can’t wait for my next Double Chicken Bowl!!
I finally had a chance to experience one of my favorite food chains again while on business in Richardson, TX. The chicken was superb! I elected to wait for the new batch to finish cooking. I was able to get a nice pic of the tasty birds on the grill! Staff were very helpful with getting me the action shot! 🔥 Big props to the two young cooks, cashier and manager. Customer service #1! For my sides I had beans and rice and corn on the cob. Everything was freshly prepared. A mix of corn and flour tortillas with the avocado sauce and mild salsa. I look forward to returning to the location on my next visit !
Great food great drinks best happy hour in town with good prices on appetizers as well as drinks!
Great food great drinks best happy hour in town with good prices on appetizers as well as drinks!
Great food great drinks best happy hour in town with good prices on appetizers as well as drinks!
Great food great drinks best happy hour in town with good prices on appetizers as well as drinks!
Great food great drinks best happy hour in town with good prices on appetizers as well as drinks!
Food is fresh and the staff friendly and professional. The Richardson location is always clean and the service is fast.
food is fresh and the staff friendly and professional. The Richardson location is always clean and the service is fast.
Food is fresh and the staff friendly and professional. The Richardson location is always clean and the service is fast.
Food is fresh and the staff friendly and professional. The Richardson location is always clean and the service is fast.
staff is always nice. Food is always fresh. Order is always correct! Bathrooms are always clean and so is front.
Staff is always nice. Food is always fresh. Order is always correct! Bathrooms are always clean and so is front.
Great customer service! I recommend them! Delicious chicken and food. Ambiance was good.
Amazing quality on the tacos de trompo which is nearly impossible to find around these area and at a very affordable price too. Great customer service and really good ambiance it actually captures …
Great customer Service. Delicious grilled chicken with fresh sides--fast, flavorful, and always satisfying!
Great customer Service. Delicious grilled chicken with fresh sides--fast, flavorful, and always satisfying!
Great customer service. Delicious grilled chicken with fresh sides--fast, flavorful, and always satisfying!
Food is delish most of the time. Extremely disappointed!!! price continues to rise and now chicken portions are VERY small. Lucky if you get more than a few ounces of meat from two pieces (leg and …
Food is delish most of the time. Extremely disappointed!!! Price continues to rise and now chicken portions are VERY small. Lucky if you get more than a few ounces of meat from two pieces (leg and …
I have been wanting to try this place for a while. And we decided to try today. The service was nice and friendly. I ordered a salad with grilled chicken n a cup of chicken tortilla soup. The salad was OK but nothing to be impressed by just an average salad. The chicken tortilla soup tasted just like the ones from a can; it was a big disappointment for me.. However, will definitely try the other items on the menu next time.
The fire-grilled chicken was average. Not bad, but not great.\nThe restaurant itself is very clean and the staff is very friendly.
I used to like this place for it’s juicy and testy chicken. But this delivery I got was worse than even I can imagine!! It tastes like reheated leftovers, the chicken is super dry and not fresh. Look at the pictures of what I got! This is definitely not like what I used to get in store or pick up. If you don’t want to run the delivery business, then don’t do it!!!
Constantly gets my orders wrong and they gave me good food 1 time.
ABSOLUTE WORST. The ‘man’ that helped us walked away before we could pay, and then sent another worker to our table to get payment. ‘Man’ didn’t ask what type of tortillas we wanted, didn’t give me my cup, asked if it was a medium with my combo, but it was actually a large, and I didn’t receive my chips and salsa/tortillas with my combo. Chicken was dry. Girl behind counter looked high and non responsive. Double chicken Bowl with drink was $14.30 and there was no double anything. This place is a joke.
I ordered online and picked up my order at the store. When I walked in, the service staff were very apathetic and didn't communicate with me at all. They just handed me my food. After checking, I realized they had forgotten to include the extra chicken breast I ordered. I went back and asked them for it, but they didn't apologize and still didn't communicate with me. Finally, I got my chicken breast, but when I got home, I discovered they had forgotten my drink, and the broccoli hadn't been washed – it still had dirt on the stems and was already turning yellow... I think there's a reason this store has so many one-star reviews.
LAME! The Owner should be embarrassed about having a store run by inept staff! 1 person in line 1 car in the drive thru. I ordered a 4 piece mixed, the lady at the counter tells me it will 20 minutes. And no coleslaw, no wonder it is not busy with service like this the food is probably terrible as well! Be surprising if they stay in business much longer! It is the Owner's fault to have his store run this poorly!!! LAME!
Decided to have lunch here today, was I in for a mouth drop! As I sat down to eat an employee comes from behind the counter to wipe the dining room tables down with a small red bucket and towel. She cleans about 4 tables then literally goes to wipe down around the trash cans and around the hole of the trash cans, then proceeds to use this same towel to clean tables again! I couldn’t dispose of my food fast enough! Will never come back to this location. Wasted 14$! Sorry but that is disgusting.
Ordered chicken tostada. Requested sour cream on the side, never got it; and half the chicken was dried out. I found a surprise inside my food! I don't eat out much and this is a major reason why. Food prices are outrageous and the quality is even worse. The manager did right the wrong. Please check your food thoroughly before eating. I had taken two bites before I found the wrapper in my salad. I had mixed the salad with the dressing, the wrapper was at the bottom.
Update June 2021: this place isn't what it used to be. The food quality is never good now. The chicken is always dry. The corn tortillas are stale and even crunchy sometimes. They're always torn, and you get 2 tortillas with a combo meal which isn't enough. They always forget chips with the burrito combo meal and when you mention it to them they are usually unsure if the combo is supposed to come with them (despite the menu saying so). To top it off the chip size has gotten very small recently - 10 chips, a small torn burrito, and drink just isn't worn the money. Fast food Mexican will be better. This place used to be really good and my favorite mesquite grilled chicken. Please drive a little further to go somewhere better.
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About El Pollo Loco
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1400 E Belt Line Rd, Richardson, TX 75081
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1400 E Belt Line Rd, Richardson, TX 75081
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park in Dallas County, Dallas–Fort Worth metroplex, United States of America; geonames ID = 4709182
park in Dallas County, Dallas–Fort Worth metroplex, United States of America; geonames ID = 4699344
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