Great American Cookies
Cookie · Rockwall
About Great American Cookies
Located in Rockwall, Great American Cookies offers a welcoming mall-based destination for fresh-baked treats and specialty ice cream creations. Guests consistently praise the exceptional service provided by dedicated staff like Marc, who take time to help customers craft custom blends with unlimited...
Located in Rockwall, Great American Cookies offers a welcoming mall-based destination for fresh-baked treats and specialty ice cream creations. Guests consistently praise the exceptional service provided by dedicated staff like Marc, who take time to help customers craft custom blends with unlimited mix-ins at no extra cost. The atmosphere is bright, clean, and filled with positive energy, making it an ideal spot for families or small gatherings. From stunning cookie cakes perfect for celebrations to their famous homemade ice cream samples, the experience feels personal and generous. With convenient options including dine-in service, curbside pickup, and full accessibility, this friendly location invites everyone to enjoy delicious desserts in a supportive environment where every detail is handled with genuine care.
What Customers Say About Great American Cookies
Great American Cookies in Rockwall receives praise for its excellent customer service, particularly from an employee named Mark/Marc. Customers rave about the cookie cakes and ice cream, though some have experienced issues with online orders and service speed.
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Tip: This location gets busy on weekends and sells out fast, so call ahead if you're looking for specific cookies.
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Great American Cookies Rockwall Reviews
Great fresh home made ice cream. This place makes it in house and lets you try samples and do unlimited mix ins for no additional charge! Great because I can never just choose one topping 😝 They get pretty busy on the weekends and sell out fast so make sure you call if you're looking for specific cookies and they can make sure they have it for you. Great place family friendly love it.
Great neighborhood location!! Always fresh cookies with super helpful staff!!
We love ordering cookie cakes from Great American Cookie! We have ordered many cakes and plan to order more !!! A few of our cakes
I'm 30 years old and have never ordered a cake before. Came in super nervous Thursday and gave a bit of a vague/bland details on the style. The cake I picked up Saturday was STUNNING! Wanted to cry when it came time to cut it. Almost did cry with joy whilst tasting! I got the the brownie base, Sweet Cream ice cream, and frosting colors. Asked for flowers and was expecting the usual, dull couple of little ones on top like most bakeries, but nope! When I saw the flowers on the side.... WOAH! Parents mouths dropped and drooled at the unveiling! The customer service was phenomenal. They didn't mind my shyness or nervousness. I got so overjoyed I had to add a bundle of cookies to the order to take home that Thursday. Ma and Pa loved their Birthday Cake and I will definitely be doing another ice cream cake with a brownie base for the next Birthday! Wonder which flavor I ice cream to try next 😛 Oh and..... I accidentally tillted the box slightly avoiding the furbabies on the way in the kitchen. Sorry about the few smears, but the cake remained beautiful and perfect! 😅
Great fresh home made ice cream. This place makes it in house and lets you try samples and do unlimited mix ins for no additional charge! Great because I can never just choose one topping 😝 They get pretty busy on the weekends and sell out fast so make sure you call if you're looking for specific cookies and they can make sure they have it for you. Great place family friendly love it.
Great neighborhood location!! Always fresh cookies with super helpful staff!!
We love ordering cookie cakes from Great American Cookie! We have ordered many cakes and plan to order more !!! A few of our cakes
I'm 30 years old and have never ordered a cake before. Came in super nervous Thursday and gave a bit of a vague/bland details on the style. The cake I picked up Saturday was STUNNING! Wanted to cry when it came time to cut it. Almost did cry with joy whilst tasting! I got the the brownie base, Sweet Cream ice cream, and frosting colors. Asked for flowers and was expecting the usual, dull couple of little ones on top like most bakeries, but nope! When I saw the flowers on the side.... WOAH! Parents mouths dropped and drooled at the unveiling! The customer service was phenomenal. They didn't mind my shyness or nervousness. I got so overjoyed I had to add a bundle of cookies to the order to take home that Thursday. Ma and Pa loved their Birthday Cake and I will definitely be doing another ice cream cake with a brownie base for the next Birthday! Wonder which flavor I ice cream to try next 😛 Oh and..... I accidentally tillted the box slightly avoiding the furbabies on the way in the kitchen. Sorry about the few smears, but the cake remained beautiful and perfect! 😅
Great experience at this location! Marc helped me and my husband create an ice cream that we will definitely be back to get again. Very helpful and didn’t rush us.
Very good customer service and amazing energy towards customers very kind also amazing ice cream flavor.
Amazing service! Marc should get a raise. Gave great advice on what to order. Allowed sample of product. Great service every time.
Amazing customer service, cookies were amazing. Young man working definitely deserves a raise!
absolutely phenomenal, Customer service great tasting cookies, always consistent service with a smile.
Great cookie cake, good design! Very nice and helpful employees
Marc was amazing! He desertes a radie. He was so sweet and assisted us so fast. The place looked so clean.
Great place for cookies and ice cream!
The best and most delicious sweet treat! My son loves their ice cream, too!
Great service super sweet and kind
mark is the best worker heat he should get a raise he’s super nice i’ll definitely be coming back
Great cookies here and very nice employees!
Mark really helped us out and showed us amazing service 100 out of 100 💯
Marc was amazing! He desertes a radie. He was so sweet and assisted us so fast. The place looked so clean.
Great place for cookies and ice cream!
Amazing customer service, cookies were amazing. Young man working definitely deserves a raise!
Great customer experience. Very
The best and most delicious sweet treat! My son loves their ice cream, too!
Great service super sweet and kind
Very good customer service and amazing energy towards customers very kind also amazing ice cream flavor.
Great experience at this location! Marc helped me and my husband create an ice cream that we will definitely be back to get again. Very helpful and didn’t rush us.
mark is the best worker heat he should get a raise he’s super nice i’ll definitely be coming back
Mark really helped us out and showed us amazing service 100 out of 100 💯
Great cookie cake, good design! Very nice and helpful employees
Great cookies here and very nice employees!
The shakes and cookies we had were good. A little bit on the pricey side for what we got. Service could have been a little bit more friendly as well.
The worst experience today. Was serviced melted ice cream. Luckily it was in a cup otherwise would have just ran out of the cone. I have never had this happen before at similar stores. This location is not good.
Horrible service. Employees don’t seem to know anything and are just standing around talking. I placed order on line to be ready by 6. Upon arrival was told they forgot to check orders. I would have to wait 45 min to 1 hour if I still wanted the order. I did not have time to wait and there were very few cookies on shelf for purchase. Therefore, left without buying anything as did other customers that were in the store. Very sad this place is open till 8pm and shelf’s are empty.
The worst experience today. Was serviced melted ice cream. Luckily it was in a cup otherwise would have just ran out of the cone. I have never had this happen before at similar stores. This location is not good.
Horrible service. Employees don’t seem to know anything and are just standing around talking. I placed order on line to be ready by 6. Upon arrival was told they forgot to check orders. I would have to wait 45 min to 1 hour if I still wanted the order. I did not have time to wait and there were very few cookies on shelf for purchase. Therefore, left without buying anything as did other customers that were in the store. Very sad this place is open till 8pm and shelf’s are empty.
Got six cookies, one sugar, 3 snickerdoodles and 2 red velvet on doordash. When it arrived I got all chocolate chip. I then called and asked what they had available and they said they had all of those cookies available.
Got six cookies, one sugar, 3 snickerdoodles and 2 red velvet on doordash. When it arrived I got all chocolate chip. I then called and asked what they had available and they said they had all of those cookies available.
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About Great American Cookies
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2268 N Lakeshore Dr Suite 112, Rockwall, TX 75087
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2268 N Lakeshore Dr Suite 112, Rockwall, TX 75087
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