Ashley Greenwood

Went on a short road trip and saw whataburger getting on the interstate to head home, never had it before so I stopped to give it a try. I ended up getting a whataburger and fries. Everything was fresh and made just how I ordered it but the burger was not good to me. Fries where great and why I gave it 4 stars even though I didn’t like it was because it was fresh and made fast and correct but the customer service was great! The lady at the window and taking orders was in such a great mood and happy. It was great to have a smiling friendly person working. It was refreshing!

William

Unfortunately this is prime example of the death of quality and service in America. Corporate offices don't care. They are just cutting cost, cutting the workforce and buying the cheapest food they can while living on the legacy of their grandfather's quality and service. Good luck. This is that dime you get from me.

Rivas Concepts

Late night stop here passing through Texas. For starters, the drive-through was probably 6 to 8 cars deep. Inside, there were about 6 people just waiting as they had ordered. We ordered, and our food took just over 30 minutes. You could tell people were agitated. The food wasn't bad, the atmosphere was a little chaotic, and there was tension in the air. It was not the greatest experience. It was Sunday night around 10:30 pm, so maybe that played a part in it all. Maybe it will be a better experience for you.

+5

The CGM Network

It was really packed in the Whataburger we went on the Frontage road. I had been looking forward to going to Whataburger since we do not have one in Florida anymore.i was a little disappointed though as the burger I had was pretty soaked with grease. My parents had problems with their order of 1 plain double meat Justaburger. Both my parents cannot eat onions and dad cannot eat all the veggies that come on a burger. Needless to say both burgers came out wrong. The employee who brought the meal said he would get it corrected and back out to them. 20 minutes padded and I went to the counter. The boy I had talked with said they had a problem in the back as they have away their hamburgers. So, they had to fire the hamburger. Oh, the 1st round gave us 3 burgers to take home. The 2nd round wasn't too much better as they brought the entire order again (which was wrong again). It gave us 5 extra burgers and 2 extra fries. It was kindof crazy with the problems.

Several times in a row I’ve been to this location and had to wait 10+ minutes for my food.. Along with waiting, I am almost always missing items.. This is ridiculous and I’ll just start going to a different location, this one is horribly ran.

Ordered breakfast for pickup at 7:15 AM at the Central E Fwy & Maurine St. (#435) Whataburger in Wichita Falls. The app gave an estimated pickup time of 7:28 AM. No one ever came out with my order. By 7:45 AM, I finally walked inside to check on it. There was no line, yet I stood at the counter while multiple employees looked directly at me and continued talking to each other, hugging, and checking their phones. I was completely ignored. After I finally spoke up and asked about my order, I was told it was ready. The food was already made and had been sitting there the entire time, yet no one bothered to bring it out or acknowledge me. To make matters worse, the order was incorrect. This wasn’t a staffing issue — it was a lack of basic customer service and management. When completed pickup orders sit unattended and customers are visibly ignored while employees socialize, that’s a leadership problem. This location is operating well below Whataburger standards, especially during weekday breakfast hours. I’m not looking for free food — I just expect reasonable pickup times, correct orders, and to be acknowledged when I walk into a restaurant. This location clearly needs manager or district-level attention.

I ordered through the window the person at the window asked me to drive around to the door in front of the restaurant. I did even though there was only one car behind me. He came out and took my food which he had given to the car behind me and tried to give it to me after it had been in a total strangers hands. I told him I would not accept food that had made the rounds he needed to start the order all over again. He then came out and asked me to park in the handicap parking to clear up the drive through. I did as requested and I went in and asked to speak to the manager. I asked if they take food back and she answered no. I explained the person at the window did. She gave me excuses about how he was new. But never offered anything even an 'I sorry'. Just an excuse to justify the bad service. I will not be going back to that Whatabuger.

Whataburger? More like what burger? 3:15am and nobody there and 35 minutes later...they bring me some soggy fries and burger. 2-19-26

Chance Pearson

Looks like the restrooms haven’t been clean n weeks….. unacceptable

Betty Jo Meza

This Whataburger is trash! From their customer service skills down to completing a clearly stated order. My mother in law and I went this morning to get some breakfast on the way back home from the airport and we were greeted with trashy attitude all around. The person at the drive thru had a very dry and crappy attitude and rushed us. He would not allow us to finish what we were saying without hearing “what else.” We CLEARLY said bacon they gave us sausage; I asked for a jalapeño cheddar biscuit, they gave me a regular biscuit. If they wouldn’t be so rushed and would listen, they would have satisfied customers.

Davis Oliver

This location needs to take a hard look at Management. Saturday 9pm. Waited 45 minutes for 3/5 of us to NOT get our food. 5 or 6 customers that ordered after us received their food no problem. We voiced our frustrations and told them how other people who ordered food 10-20 minutes after us were already eating. I guess we complained too much because she refunded us our money, slammed it on the table and told us to “Get out”. 8 employees behind the counter and “only 1 was cooking” according to an employee that was handing out orders. The burger I received was good. Not complaining about food quality. Simply poor management.

Evan Preston

We’re traveling and wanted to get some whataburger as we were passing through. We did an online take out order. First we went in and used the bathrooms which were disgusting. Then we sat at a table to wait for our food and while waiting we watched a girl sneeze twice on the cup she then used to pour one of our drinks in. We just got up and left. Disappointing.

Abigail Nickerson

THE WORST EXPERIENCE. I've never been to a fast food restaurant before and been ignored for 40 whole minutes while having to wait for my singular cheeseburger meal. The staff was unhelpful and unprofessional. I will never be returning to this location, and quite frankly, I'll probably not be going to Whataburger in general. Staff were cussing and rolling their eyes. Loitering and chitchating while I stood a couple feet away the entire time.

Ariel Ramos

Why is it hard for people to understand no mustard and I'm sure it says it on there screen and on the receipt but they may have not understand "NO MUSTARD "

Bryanna Pond

I get that it's 4 in the morning, but it sucks to know that I can't even have a craving while I'm pregnant. These are literally hard as a rock and not edible, you should be ashamed of yourselves.