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Gong Cha
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Gong Cha
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Gong Cha

Bubble tea · Staten Island

4.1 · 82 reviews Google
www.gongchausa.com

About Gong Cha

Gong Cha in Staten Island offers a delightful experience with a wide selection of delicious teas. With a rating of 4.1 stars from 82 reviews, we strive to provide quality beverages and friendly service. Enjoy our convenient options including delivery, takeout, and dine-in. We are committed to access...

Gong Cha in Staten Island offers a delightful experience with a wide selection of delicious teas. With a rating of 4.1 stars from 82 reviews, we strive to provide quality beverages and friendly service. Enjoy our convenient options including delivery, takeout, and dine-in. We are committed to accessibility, featuring a wheelchair accessible entrance and parking lot. For payment, we accept credit cards, debit cards, and NFC mobile payments. We are open seven days a week, with varying hours, so you can always find time to enjoy your favorite Gong Cha beverage.

What Customers Say About Gong Cha

Gong Cha in Staten Island is praised for its quality tea drinks and friendly service, especially from staff like Jess and the "guy with glasses". The Dirty Brown Sugar Milk Tea and Taro Milk Tea are highly recommended. Some customers have experienced inconsistencies in quality and issues with boba texture and sweetness levels.

Popular Dishes

taro milk tea Dirty Brown Sugar Milk Tea (3) Matcha drink Mango Milk Slush strawberry matcha latte w/ pearls brown sugar bobba brown sugar milk tea

Best For

Groups Solo Dining Quick Bite Casual

Tip: Highly recommend the Dirty Brown Sugar Milk Tea, but be aware that sweetness levels can vary. Some customers have had issues with the boba texture, so check before ordering.

Features

🚗 Delivery Accessible

Frequently asked questions about Gong Cha

Gong Cha is located at 2655 Richmond Ave, Staten Island, NY 10314, Staten Island.
Gong Cha offers bubble_tea cuisine.
Gong Cha has regular opening hours. Check their profile for updated schedules.
Gong Cha offers the following services: dine-in, takeaway, delivery.
The most recommended dishes at Gong Cha based on customer reviews are: taro milk tea, Dirty Brown Sugar Milk Tea, Matcha drink, Mango Milk Slush, strawberry matcha latte w/ pearls.
Gong Cha is ideal for groups, solo dining, quick bites, casual dining.
Gong Cha in Staten Island is praised for its quality tea drinks and friendly service, especially from staff like Jess and the "guy with glasses". The Dirty Brown Sugar Milk Tea and Taro Milk Tea are highly recommended. Some customers have experienced inconsistencies in quality and issues with boba texture and sweetness levels.
Highly recommend the Dirty Brown Sugar Milk Tea, but be aware that sweetness levels can vary. Some customers have had issues with the boba texture, so check before ordering.
82
Reviews

Gong Cha Staten Island Reviews

4.1
82
5★
71%
4★
7%
3★
2%
2★
2%
1★
17%
Reviews (40)
M
Mei Zhang

I always come to Gongcha at the Staten Island Mall and order the Dirty Brown Sugar Milk Tea—it’s hands down the best drink I’ve ever had! The quality is consistently amazing, and the staff is always friendly and welcoming. Highly recommend this spot for any bubble tea lover!

A
Alexandra Duran

I come here all the time with my sister, we get the dirty brown sugar milk tea and they get it right all the time. It’s not overwhelming sweet. I recommend it 10/10

A
Aiman Lodhi

Give JESS a raise! 100% for customer service! And the drinks she made were soo good! I got the brown sugar bobba and Taro milk tea!

E
Eli

Gong Cha Staten Island Mall is the perfect option for an after school drink! I order the Matcha drink all the time, and words cannot describe how calm it makes me feel. Definitely come here especially with friends!

K
Khurshed Islomov

Highly recommend the new seasonal drinks, we come here a lot!!!

N
Nick Lazaro

The taro milk tea is delicious! Definitely recommend :)

Mei Zhang
Mei Zhang

I always come to Gongcha at the Staten Island Mall and order the Dirty Brown Sugar Milk Tea—it’s hands down the best drink I’ve ever had! The quality is consistently amazing, and the staff is always friendly and welcoming. Highly recommend this spot for any bubble tea lover!

Aiman Lodhi
Aiman Lodhi

Give JESS a raise! 100% for customer service! And the drinks she made were soo good! I got the brown sugar bobba and Taro milk tea!

Alexandra Duran
Alexandra Duran

I come here all the time with my sister, we get the dirty brown sugar milk tea and they get it right all the time. It’s not overwhelming sweet. I recommend it 10/10

Eli
Eli

Gong Cha Staten Island Mall is the perfect option for an after school drink! I order the Matcha drink all the time, and words cannot describe how calm it makes me feel. Definitely come here especially with friends!

Khurshed Islomov
Khurshed Islomov

Highly recommend the new seasonal drinks, we come here a lot!!!

Nick Lazaro
Nick Lazaro

The taro milk tea is delicious! Definitely recommend :)

R
Rafael Delapena

This hidden gem of a bubble tea shop deserves nothing less than five stars. From the warm greeting to the extensive menu of meticulously crafted flavors and toppings, the quality of their bubble tea is unparalleled. The cozy ambiance and exceptional service add to the overall experience. With reasonable prices and a dedication to excellence, this place is a must-visit for bubble tea enthusiasts. Prepare for a blissful journey of flavors that will leave you craving more.

B
Brian Chan

Gong Cha has the best quality tea drinks thus far. The service was really fast and did not require any significant amount of wait time. I would highly recommend coming here if you were to explore the mall’s eateries

N
Natalie Liu

I recently visited Gong Cha and was fortunate to have the guy with glasses serve me. His exceptional service, knowledge, and friendly demeanor enhanced my tea experience. SOLID 5 stars.

Natalie Liu
Natalie Liu

I recently visited Gong Cha and was fortunate to have the guy with glasses serve me. His exceptional service, knowledge, and friendly demeanor enhanced my tea experience. SOLID 5 stars.

Rafael Delapena
Rafael Delapena

This hidden gem of a bubble tea shop deserves nothing less than five stars. From the warm greeting to the extensive menu of meticulously crafted flavors and toppings, the quality of their bubble tea is unparalleled. The cozy ambiance and exceptional service add to the overall experience. With reasonable prices and a dedication to excellence, this place is a must-visit for bubble tea enthusiasts. Prepare for a blissful journey of flavors that will leave you craving more.

Brian Chan
Brian Chan

Gong Cha has the best quality tea drinks thus far. The service was really fast and did not require any significant amount of wait time. I would highly recommend coming here if you were to explore the mall’s eateries

e
elaina

i got a strawberry matcha latte w/ pearls, was good but i asked for no ice :/

C
Christina Martucci

Really liked the Mango Milk Slush, need to try some more items from the menu.

elaina
elaina

i got a strawberry matcha latte w/ pearls, was good but i asked for no ice :/

Christina Martucci
Christina Martucci

Really liked the Mango Milk Slush, need to try some more items from the menu.

C
Cris Tal

The tapioca (Pearl) in the milk tea from this place is the worst compared to all competitors. It's not chewy like it should be. The tapioca was undercooked once you tried to chew it, and it would break down into pieces and you are literally eating uncooked flours. We went here before (ordered different toppings), and it wasn't that bad. Will there be another chance? Well... may or may not be. There are more choices in the mall for bubble tea, which I would rather go to.

T
Tht Princess

Pretty good. But for an expensive cup of boba why didn’t i get any juice it was legit all boba and i didn’t order extra boba or anything. Other than that very adorable cup for the snoopy surprise.

Tht Princess
Tht Princess

Pretty good. But for an expensive cup of boba why didn’t i get any juice it was legit all boba and i didn’t order extra boba or anything. Other than that very adorable cup for the snoopy surprise.

Cris Tal
Cris Tal

The tapioca (Pearl) in the milk tea from this place is the worst compared to all competitors. It's not chewy like it should be. The tapioca was undercooked once you tried to chew it, and it would break down into pieces and you are literally eating uncooked flours. We went here before (ordered different toppings), and it wasn't that bad. Will there be another chance? Well... may or may not be. There are more choices in the mall for bubble tea, which I would rather go to.

A
Ashley Wu

no ice at all in my drink, nor was it filled all the way, even though i asked for regular ice. also the drink itself wasn't cold

Ashley Wu
Ashley Wu

no ice at all in my drink, nor was it filled all the way, even though i asked for regular ice. also the drink itself wasn't cold

J
Joseph K

I usually love their bubble tea. Today was a completely different story. We order two bubble teas. Both were horrible and not good as they should be. The boba was hard and not cooked properly. The tea didn't have the same flavor as well. It tasted like a water-down milky sugary drink. I hope they can fix and train their staff properly to uphold the standards of good bubble tea.

Joseph K
Joseph K

I usually love their bubble tea. Today was a completely different story. We order two bubble teas. Both were horrible and not good as they should be. The boba was hard and not cooked properly. The tea didn't have the same flavor as well. It tasted like a water-down milky sugary drink. I hope they can fix and train their staff properly to uphold the standards of good bubble tea.

C
CC

Way too sweet, all three drinks taste so bad. Its like drinking syrup, and you can tell from the color, its not milktea🙃 I even rinse my mouth and it doesnt work.

CC
CC

Way too sweet, all three drinks taste so bad. Its like drinking syrup, and you can tell from the color, its not milktea🙃 I even rinse my mouth and it doesnt work.

I've been to other Gong Chas in NJ and they've always been great so it was really a shock to see how poorly run this one is. I ordered two drinks today and from the time of my receipt, it took the 2 girls making the drinks 15 minutes to make our order. The girl at the cashier was the only one actually working. There was only one couple ahead of us and we watched the girls goof off on their phone, chat with two friends that came by while the line for people waiting for their drinks grew and grew. One of them even made a phone call while they giggled and ignored the drink cups. They also had no idea which drink was for which order because they didn't care to look at the receipt numbers when they made them, a guy that ordered after us got his drink first. When the girl finally picked up the cup for our drink order she distracted herself TWICE to pick up her phone and text, completely ignorant to how many people were waiting. What garbage service, I'll never come back.

m
memorysticky

I go to this store about at least 5 times a week. I always get a large no ice. Last time I got an extra large. Oddly tonight I ordered an extra large no ice and they said no, they said it has to have ice, I said I dont' like ice and I don't want ice. Why can't I get it without ice? That kinda messed up. Expecially since its like over 8 bucks. Insane, so I guess the customer is not always right at gong cha. just lost a regular customer, not going back again. I'll find something better. have a nice day. I litterally got an extra large a few days ago without ice and it wasn't a problem. my money best spent elsewhere, vote with your dollars people.

S
SeekAtricks

Why claim to be open till 9PM online and on the website but I get there at 8:03PM I get shamelessly told they’re closed (4 employees were hanging around doing nothing and I started ordering on the tablet put my number in & everything.. it took the only lady actually doing something to tell us they’re closed an hour early *shrugs*) Super disappointed!!

A
Anthony Rodionov

I got a brown sugar milk tea with milk foam. I drank about half of it before noticing a sour clump in my mouth. When I looked at the drink, I saw that the milk foam on top was clearly congealed, indicating it was spoiled. I went back to let them know the milk was bad and asked for a replacement. They gave me another drink, half the original size (as expected since I had already consumed half), but it still contained the SAME spoiled milk. The milk foam was still congealing, with clumps falling into the drink with a sour taste. I immediately tossed the drink after two sips and swore never to return. Just go to Tiger Sugar—it’s worth the trip to Brooklyn or Manhattan.

SeekAtricks
SeekAtricks

Why claim to be open till 9PM online and on the website but I get there at 8:03PM I get shamelessly told they’re closed (4 employees were hanging around doing nothing and I started ordering on the tablet put my number in & everything.. it took the only lady actually doing something to tell us they’re closed an hour early *shrugs*) Super disappointed!!

memorysticky
memorysticky

I go to this store about at least 5 times a week. I always get a large no ice. Last time I got an extra large. Oddly tonight I ordered an extra large no ice and they said no, they said it has to have ice, I said I dont' like ice and I don't want ice. Why can't I get it without ice? That kinda messed up. Expecially since its like over 8 bucks. Insane, so I guess the customer is not always right at gong cha. just lost a regular customer, not going back again. I'll find something better. have a nice day. I litterally got an extra large a few days ago without ice and it wasn't a problem. my money best spent elsewhere, vote with your dollars people.

Anthony Rodionov
Anthony Rodionov

I got a brown sugar milk tea with milk foam. I drank about half of it before noticing a sour clump in my mouth. When I looked at the drink, I saw that the milk foam on top was clearly congealed, indicating it was spoiled. I went back to let them know the milk was bad and asked for a replacement. They gave me another drink, half the original size (as expected since I had already consumed half), but it still contained the SAME spoiled milk. The milk foam was still congealing, with clumps falling into the drink with a sour taste. I immediately tossed the drink after two sips and swore never to return. Just go to Tiger Sugar—it’s worth the trip to Brooklyn or Manhattan.

廖

I've been to other Gong Chas in NJ and they've always been great so it was really a shock to see how poorly run this one is. I ordered two drinks today and from the time of my receipt, it took the 2 girls making the drinks 15 minutes to make our order. The girl at the cashier was the only one actually working. There was only one couple ahead of us and we watched the girls goof off on their phone, chat with two friends that came by while the line for people waiting for their drinks grew and grew. One of them even made a phone call while they giggled and ignored the drink cups. They also had no idea which drink was for which order because they didn't care to look at the receipt numbers when they made them, a guy that ordered after us got his drink first. When the girl finally picked up the cup for our drink order she distracted herself TWICE to pick up her phone and text, completely ignorant to how many people were waiting. What garbage service, I'll never come back.

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About Gong Cha

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2655 Richmond Ave, Staten Island, NY 10314

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Highlights

Good Rating
4.1/5 stars
💬
Well Reviewed
82 reviews
💰
Budget Friendly
Price level
👨‍🍳
bubble_tea
Cuisine type

Services

🥡 Takeout
🚚 Delivery
🍴 Dine-in

Dining Options

🍽️ Dine In
🥡 Takeout
🚚 Delivery

Restaurant Info

Status
Verified by owner
🕐 Hours Today
10AM-8PM
Rating
4.1/5
💬 Reviews
82
💰 Price Level
$
📞 Phone
+1 929-367-3289
🌐 Website
www.gongchausa.com

Amenities

Wheelchair Accessible
💳 Credit Cards
📱 Mobile Payments
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