Panera Bread
Sandwich, bakery · Tonawanda
About Panera Bread
Panera Bread in Tonawanda offers a casual dining experience, serving a variety of familiar cafe favorites. While experiences can vary, many appreciate the friendly and helpful service from our team. Our menu aims to provide satisfying meals, with some customers highlighting the quality of our toppin...
Panera Bread in Tonawanda offers a casual dining experience, serving a variety of familiar cafe favorites. While experiences can vary, many appreciate the friendly and helpful service from our team. Our menu aims to provide satisfying meals, with some customers highlighting the quality of our toppings and the filling nature of our offerings. We strive to create a welcoming atmosphere for a quick lunch or relaxed meal.
What Customers Say About Panera Bread
Customer experience is very inconsistent. Some praise the friendly staff (Daisha, Jayden, Leah) and fresh food, especially the guacamole. However, many report small portions, inconsistent quality, unsanitary conditions, incorrect orders, rude service, and missing items.
Popular Dishes
Best For
Tip: Be aware that portion sizes can be inconsistent. Check your order carefully, especially for delivery, to ensure you receive all items and the correct ingredients.
Frequently asked questions about Panera Bread
Panera Bread Tonawanda Reviews
This was my first time getting food from here and it was great. Fantastic toppings and great service. The guy was very patient with me because everything was new to me and it took a little time to figure out what I wanted.
Our lunch was a 10 - the people working - Daisha -Jayden and Leah - it is rare to see such a great group of people working at the same time. They clearly enjoyed their jobs and made the BEST lunch! They greeted us with energy and enthusiasm food was fresh amazing and and the guacamole - was WOW! Couldn’t ask for a better place to stop. They recommended the chicken quesadilla and it was fantastic!
The place was close to where we stayed in Buffalo during our Niagara trip. The staff were nice and friendly, and the food was very filling. We chose the kids' meal for the kids and it was totally worth it. Only negative was that the tables weren't cleaned as often as you would expect in an eatery.
Okay food but very overpriced. My wife and I got a burrito and a drink for $50. Have not been back since. Much more value to be had elsewhere. You can get two giant burritos and two beverages at Colosso Taco in the city of Tonawanda for $20 and you will enjoy it much more and save $30.
I come here consistently and it’s a hit or miss as far as how much food is going to come in the bowl. One day can be 50% more or less than another. Terrible consistency. My most recent order is the picture. I paid 3$ for this much guacamole? Normally it is twice as much as this. Honestly ridiculous, get consistent chipotle.
Burrito was good as usual I get half chicken half pork rice and shredded cheese. Someone needs to properly teach the people how to properly fry tortilla chips they where VERY GREASY and not cooked right at all, soggy and not eatable.
Waited 20 minutes for 1 bowl, watched the girl do 5 other tasks before she started on mine. Missed my lunch for work because of pure laziness. Teach your workers active customers come before restocking already half-full chips.
Wish I could give this place a ZERO! Came for lunch and ordered food. Manager was great. But the African American girl was DISGUSTINGLY RUDE!! And definitely needed to straighten up her clothes before she came to work. Shirt was riding up her back. She rather talk and laugh and scratch her head… get upset at you when she has to repeat herself. Do better… if you don’t want to work at chipotle then don’t.. it’s people like me that come get food here that allow you to have a job… I didn’t get her name because she had no name tag on.. go figure… must be employee of the month. Then proceeded to throw receipt in the bag. Probably mad at just her life in general.
Walked in and smelled like they were cleaning the floor in the back which is fine. But you can tell that they were shutting everything down early.out of cheese out of sour cream. Guy at the counter lacked customer service skills and it totally turned me off first and last time I come to this location.
I paid an extra 2.25 steak and half barboscos and they gave me chicken… how dumb can yall be?? Do better at paying attention. Who wants to pay $20 for something they don’t want?! DO. BETTER.
It was the worst chipotle we have ever been to. The worst. We said Happy Halloween 4 times and no response. There was no acknowledgement at all. Instead of making our bowl, they were laughing and doing everything else. The brown rice was the most mushy brown rice I have ever seen. They ran out of everything. Also, they slapped a new layer of guacamole on top of very old guac. My sister got food poisoning the next day. Everything was old and stale. They said they didn't have cheese but I know they did. It was absolute trash. Will never ever go here. Ever!
This was the worst experience I have ever had with chipotle. The service was horrible, the workers were distracted when taking down our order. All of the food was unsanitary and old. The guacamole was rotten and they didn’t change it, they ran out of cheese and offered no substitute, the brown rice was mushy and slimy, and lastly the food was cross contaminated. Very disappointing and will never be coming back here again.
This chipotle used to be a better experience but has gone downhill. We went last night and the service was poor and the staff were sullen. The chicken was gristly and unevenly cooked. The chips were stale and the regular size serving was pathetically small. Overall not worth it. We won’t be going back anytime soon.
This location sucks. Waited half hour for two mobile orders that both ended up being wrong. When asked why it was taking so long they said they were short staffed. Four workers were there and two left to sit outside right when people actually started coming in. Order was placed for 8:50pm and left at 9:20pm. Have great experiences at other locations.
Horrible. Got two bowls and chips opened my bag to one bowl being sideways and the other damn near half open and I was missing the chips. Not only that the bowls were half full while I’m watching them fill up everyone else’s to the brim. Thankfully got both bowls remade and got the chips. Lmk if that looks like ya money’s worth. Chipotle… do better.
Lets put it this way....I WILL NOT EVER RETURN THERE. The employees were too busy chatting between one another and not helpful in answering about the items presented. I also asked for a half portion or small size portion. I didn't get that. I was charged a ridiculous amount for what I received as well. The meat was for the most part inedible as for so much fat and griscle. The tables all were dirty and not that busy that someone could've come and washed them off properly. The atmosphere is non existant. Chairs are bolted to the floor so no way to adjust/make our seating comfortable. Are they afraid we'll steal the seating??? LMAO 😂 The employees are far from properly trained, at least the ones at the counter and register area. I'd love to see how the foods are prepared in the kitchen. I believe an inspector ahoud go there and see for themselves. It's NOT an acceptable establishment by far.
I’m so disappointed. Ordered delivery. No sour cream, no guacamole, no extra chicken. That’s $9 extra that I didn’t get. Then to top it off, they left an entire bay leaf in the meal. Like…… how? You’re supposed to remove them. Then when I called, they tried to blame the door dash driver for no utensils.
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About Panera Bread
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1759 Sheridan Dr, Tonawanda, NY 14223
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1759 Sheridan Dr, Tonawanda, NY 14223
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