FCR NP

Their French Onion soup is great! We always get Pick 2 meal. Add a drink and you get any of the pastries for $.99.

+13

Ordered 2 hours before I picked up and it still wasn't ready. When you're on lunch from work this isn't ideal.

Kayla Pizura

Decided to try someplace I have never been before. I tried their signature hot chocolate which was definitely not my favorite kind of tasted a little watered down no real chocolate flavor. I got the chicken and pepperoni mozzarella sandwich, it was good not my favorite but they used shredded chicken which was very nice. I may try it again and get something different to see if I like something more better.

Brenna Nixon

Have ordered the margarita pizza multiple times, usually comes with basil on it but the last two times I’ve ordered it hasn’t had any. For the prices of everything here, they should make sure to include everything that is listed on the menu. Disappointing. But the broc cheddar mac is always bomb.

Unfortunately, as a Panera fan, this was not it. Floors were dirty with food and pieces of debris, dirty table tops & chairs, the trash station was (not exaggerating) piled high with plates, cups, etc all over couldn’t hardly fit another piece of garbage in the hole. Didn’t seem exceptionally busy for all this. Food was good no complaints with that , sandwich was hot and fresh as you would hope for the price.

Kaitlin Milella

I have had multiple times lately when I have really wanted Panera but nothing I want is in stock. Get very disappointed when it happens

Evan Y

Every time I order on the app from this place, it shows that the order is ready. I give my name at the speaker and they tell me to pull forward when I get to the window They ask me what I ordered as if they had no idea in the first place, it then takes 10 to 15 minutes to make a coffee or a drink and they always are missing one of the ingredients. The managers need to learn to not clear the screens to try and get their good processing times if they can’t make the correct items. This store needs to be more like the Henrietta Store Tried a 2 time today. Received large drink covered soda all over it. Pastry bag was soaked in some other drink liquid My bad for trying this location again!

Paige Dang

After ordering my food in the drive thru I had to wait 30 minutes until I reached the window and there were only 3 cars in front of me. They were very short staffed and the young girl who was working the window was making orders as cars came to the window to pay. Checked my bag before pulling to make sure I had everything just to get home and realize they forgot the dressing to my Caesar salad. Portions have significantly smaller. My husband and I ordered 2 pick 2s and kids Mac and cheese came to $35. A bit ridiculous if you ask me. Panera is definitely not what it use to be.

Tim Pierce

What has happened to Panera? We used to love this place? Today they were out of the first two soups we chose, gave us a Greek salad with wilted lettuce and on top of it all 4 (because we ordered extra) some kind of sweet (totally wrong) dressings. It’s no wonder they don’t seem anywhere as busy as they used to be. Sad!!

Zak Keller

So,this place has changed since the last time I was here. Service was sloppy and the food was a mess when I unwrapped it from the bag,I only walked from the pickup counter to my vehicle. The sandwich I ordered looked like a 2 year old made it. No overly thrilled with this place anymore.

Jen S

I'm disappointed I am even writing this review as I am a Panera fan in general, but this place was really off the mark today. At 4:30 they were already out of Broccoli Cheddar and their Autumn Squash soup. We were initially told they were out of Mac and Cheese too, but then we were able to order some and we got the "last two" bread bowls. I know it's a Saturday, but if you're that busy you shouldn't be running out of food by 4:30pm. Lets be honest, we all know it's not homemade, so open more bags and serve it up. When we got home, my soup was wrong (chicken noodle, not chicken with rice) and the large mac and cheese wasn't even full. It's frustrating to get home and find your order wrong 🙄🙄

I placed an order through the app for pickup at the drive thru with a notification that it was ready at 10:27am, I arrived at the speaker at 10:31am and sat there for 5 minutes waiting for them to begin anything with me and then finally gave them my name and pulled around to the window and didn't get my food until 10:48am for a single sandwich that was completed and bagged. I don't know why it could've taken so long with no one else in the drive thru line and almost no cars in the parking lot, but it is ridiculous. And on top of everything, they are constantly out of ingredients and menu items that they will let you order and pay for through the app and then just put a note on the receipt that they don't have it and not automatically credit you back.

Bonnie Haugh

This is the worst Panera in our area. They now only take orders via the screens. No staff present at the front. Bagel was half the usual size, tomato soup was unrecognizable and cold. Bad food. No service. $16 for terrible lunch.

Stephanie Bergstresser

I ordered through door dash. I ordered a cup of broccoli cheddar soup and it was barely half full!! What is this?!

Igor Derkach

$12 dollars for this avocado toast that not even toasted bread and coffee, waiting time about 20 minutes. I believe I was ripped off. Even Dunkin half of the price. Panera is twice more expensive than diner and this is what you can get.

Margaret Jividen

Unfortunately, I waited in drive thru for 15+ minutes (at the window) for my vegetarian caprese, soup, and cookie. The employee literally RAN to the window to bring it to me (unsafe in a kitchen, but I appreciate it). I was understanding as I work in service. I got home and found I was given some sort of steak sandwich instead of a vegetarian caprese. I called and the manager apologized but couldn't offer a refund because it wasn't an in store order. He took down my address to mail me a $15 coupon. I never received it. Unfortunately, I am done with Panera for good due to this, menu changes removing options for vegetarians, high prices, and lack of follow through. Most of all, I implore Panera to give this crew the proper staffing so these multiple mistakes don't happen.

Angel Medina

Honestly this store was great, but it has gone down hill lately: not sure why. Maybe understaffed? Management is running around instead of directing the store during rush time. Wait was unbelievably long. Past 45 min for 2 small things, The manager is very inexperienced from the way he was handling situations . They are are disorganized no communication in the kitchen. The manager honestly needs to do better everyone was complaining. Cold food, long wait time, and wrong items were the top complaints I hear just by waiting. Lady with the blue hair was literally running around and trying to solve everyone’s problems Honestly todays operations should be reported to corporate. The manager had to re make a family feast because “ someone took it” . What’s happening, the manager needs to be re trained or fired. Some one needs to be on expo, They need a busser bad

Ashley Daddona

I have been to this location multiple times, and have had a delay/issue with my order almost every time. I placed a curbside pick up order (suggested to be ready in 10 minutes). I arrived approximately 30 minutes after placing my order, checked in at a numbered parking spot, and waited 20 minutes without receiving my order. I went inside where there were no customers being helped at the counter, with multiple employees standing behind it. When asking for my order, they didn’t know where it was. I then receive my order and leave, with not even a simple apology from the staff, only to open my tuna sandwich to find there is maybe a little over a tablespoon of tuna on the bread. This was the last straw for this location, I will not be coming here again.