McDonald's

Normally I would give it a 3 or 4 star. But tonight my whole family has been throwing up and on the toilet since eating those chicken nuggets. I feel like the $5 meal deal is just to get rid of nug…

The location is great! But the service was super duper slow. I used curbside pickup through the ap and waited about 20 minutes! The curbside parking spots filled up while I was sitting there and th…

The location is great! But the service was super duper slow. I used curbside pickup through the ap and waited about 20 minutes! The curbside parking spots filled up while I was sitting there and th…

Not my vibe to write a bad review nor write a fast food review, but the service from the young girl at the second window was absolutely awful. She didn't respond to one thing I said to her the enti…

The fries are so salty we couldn't eat them. Seriously will order without next time and wait for them. If it wasn't for the kiddo we would not do McDonald's.

cheng cao

I am so happy to get a secret menu: "daily single", so everyone please open your burger to check if you like this secret when you order "daily double".

april horton

Playground is the only perk, and the employees usually keep it clean, my kiddo likes this one best out of the other mcdonalds newrby. Food is McDonald's, nothing to report you dont know. If you need extra something good luck getting someone at the counter unless they're bringing out an order. There is a wall it seems purposely placed so they dont have to deal with customers, you order on a kiosk or the app, if you're cash pay, again, will be waiting until they're bringing an order out. Not their fault, just the owner not staffing them appropriately probably.

kaj fowler

Honestly I understand it’s a McDonald’s. But the staff ignored the entire lobby. Refused to speak to anybody the entire time I was there. Refused to take orders and required customers use the kiosk. which had no receipt paper.

joyce b

The customer service is not there, you stand at the counter forever, they pretend to not see you till someone finally gives in and asks what you need, like they lost a bet.. They dont have a self serve drink machine so dont expect to get a refill on your drink anytime soon, and make sure you check all your food while standing at the counter cause heaven forbid you need ketchup after you walk away, you will be left standing at the counter waiting till your food gets cold before they acknowledge you again, like 1 interaction with them is all they can offer.

Ordered an entire meal they forgot everything but the sandwich and charged me way over price. I want to refund a call the store over and over with no answer whatsoever. Do not go to this place. They …

Ordered an entire meal they forgot everything but the sandwich and charged me way over price. I want to refund a call the store over and over with no answer whatsoever. Do not go to this place. The…

Ordered an entire meal they forgot everything but the sandwich and charged me way over price. I want to refund a call the store over and over with no answer whatsoever. Do not go to this place. The…

Give customers what they actually ordered and paid for!!! Drive through sucks!! Receipt was the only thing that was correct!!!!!!

DO NOT COME HERE IF YOU WANT A CORRECT ORDER. I come here because it's cheap and right next to my house. However, every single time I order it is incorrect. I always order my burgers with mustard o…

DO NOT COME HERE IF YOU WANT A CORRECT ORDER. I come here because it's cheap and right next to my house. However, every single time I order it is incorrect. I always order my burgers with mustard o…

if i could i would give it a NEGATIVE ONE!!, i always enjoy coming here but after seeing someones kid use the bathroom in the play area TWICE im not coming!!also came here on a friday night so my 4…

Service was great, food was good and inexpensive, typical of McDonald's; no complaints in those departments. However, I'm very disappointed in what they did with the play place. This used to be my favorite McDonald's to take my kids to because it had a whole train theme in the play place area and the actual play place itself was really big (as I recall it had 4 slides). Then today I come in after not coming here for a while, and all the train stuff has been replaced with basic McDonald's decor and the actual climbing around area is much smaller (only 1.5 slides). I don't even care that my kids can't play on it today because it's closed, I get that it's a COVID thing, I'm just wondering who made the decision to remove all the really cool aspects of this area in favor of bland nothingness. Wish I could give the McDonald's corporation 0 stars.

I order from this McDonalds from time to time on UberEats. Every single time, I have an issue with my order. One time, I ordered 1 iced coffee and 1 hot chocolate — got 2 iced coffees and NO hot chocolate. Contacted the store and they said their hot drink machine was off...okay then CALL AND TELL ME THAT. Another time I ordered 3 apple pies...received NONE. Fries are always cold and stale. This time I actually got my hot chocolate, but it’s half-full! They are quick and a good option for late-night hunger strikes, but come on!

You’re last Name here

I’ve gone there twice and both times they messed up my first two orders. The first order I called the phone number on the ticket. No one picks up. It’s a Google phone number. I emailed them sent him a picture and they sent me a card to pay for my meal which didn’t accumulate to the value of what it was worth. The second time once again was breakfast. I called the number obviously no one picks up. Then I sent the email. No one responded. This one is by far the worst McDonald’s service ever.

Shyann Thurman

I literally waited and hour on a mobile order and my kids are in the car and I’m by myself. Yall won’t answer the phone.. I already PAID?! HELLO?

Fries were cold and my caramel frappes were just ice .it happens everytime I go there ,place really needs to train there employees on how to do simple task.i understand the younger generation lacks drive but what is up

James Perez

Kiosks would not take payment, noone at the counter to take payment. Lady came out from the back finally to take payment. Sat down to wait for order, another guest came in and ask for help, lady to her to wait because she was busy. This place lost all the appeal of past McDonald's experience. No problem, plenty of options down the street.

Mafileo Sika

This was one of the worst experiences I’ve had at a McDonald’s. I waited in the drive-thru for an unusually long time, despite there being no other cars in line. I had to honk multiple times before anyone responded, and when they finally did, I was told they had “run out.” The lack of communication and professionalism was unacceptable. This location needs serious improvement in customer service.

Billy Tucker

Was super excited for the adult Happy Meal got the chicken nuggets and I guess you have to ask specifically for the pickle seasoning because I didn't get it and they rolled their eyes when I had to go back in and turn around and go back to the store and get the seasoning i thought that was real mature second I start to eat it when I get home and it is not lukewarm cold the fries were terrible you know how McDonald's fries get when they're not brand new and the chicken nuggets tasted like soapy cardboard almost it was the worst McDonald's experience I've ever had specifically from this McDonald's I've never really had too much of a complaint about McDonald's before yesterday

Linda Schumann

The worst McDonald’s in the area. My orders are usually always wrong, they are very short handed, rude and do not care about your order! They don’t get paid enough to care or pay attention to detail. Save your time and money and go to a different one.

I work next to this location so I go here multiple times daily for drinks and snacks while I work. Well today I got a large lemonade with my lunch, it came in a large cup as you'd expect. Right? That's what I thought as well. A little while later I found myself thirsty again so I ordered another Large lemonade, when I got there to pick it up they had placed out a medium cup of lemonade. No big deal they've messed up before so I pointed it out to the lady working at the order station. To which I was told that is the correct size. I don't know if it's changed since 2 this afternoon but 3.66$ for a drink that is a small anywhere else is ridiculous. Maybe, just maybe providing drink size info in the app other than just a arbitrary lg/med/sm would clear alot of confusion. Looks like I'll be able to start saving money though as McDonald's has become a rip off. And please spare me the link to your convoluted customer support site that is copy and pasted on every negative review

Scott Berendt

Brace yourself!! This is nasty!! This is the McDonalds on Hwy 377 at Hightower in Watauga.- I was standing at the counter waiting for my order. A young lady brings my order out. The bag was opened and I could freely see the contents and told her that it wasn’t my order. Another customer walks up and took the bag, as it was her order. 2 minutes later, the other customer brings the bag back to the counter and states- I didn’t order a steak and egg bagel (but my wife did). The “Shift Manager”, as it was printed on her safety vest, take the bag in the back area, in full view of me, she (shift manager) takes on item out of the other customers bag and I to another, with a few more items and brings it to me. I said- No, I need a refund! The manager asks why? I saw the entire event unfold, and you took a previously opened sandwich from another customer and put it inside my bag. The “manager” says, you’re right and I’m sorry about that, but I was gonna switch it out. I said- No you weren’t, you just tried to give me the opened sandwich. So give me a refund and a phone number to the regional manager/owner, which she did both. But for good measure, I should probably inform the county health department about this specific McDonald’s business practices..

Aji Baba

So on Christmas eve I visited this McDonald's ordered 8 hot coffee's and 3 cold ice coffee's . Because of holiday it was pretty busy at the drive thru. Waited about close to 20 minutes or so for that and went home after receiving my order. After arriving to house I started passing coffee's to my family members and very first family member I handed the coffee to opened the lid to add sugar and creamer my family member said is this a joke? I was confused and asked what happened? He replied and showed me cup it had just water in it. First I was confused and surprised. I said and ok started to check the rest of coffee's , sure enough the second cup had water in it also. Opened the other 6 but the rest had actual coffee in it. That made so angry and upset that I had to go back and let my frustration out. Manager comes looks at it and only words that came out of her mouth was I'm so sorry for that and walked away. Didn't say another word or offered me the coffee that I ordered and paid for. This young girl working in back heard of my situation came to front apologized to me and offered to make 2 more coffee's while the sneaky little manager name Allison kept looking from far and pretended to be like I'm not even their or her concern at all but kept looking at me. If you people are not happy with your job then go sit at the house or look for a job that suits your personality. Since when did it became ok or legal for McDonald's employees to rob customers out of their money by giving us water instead of a actual laggit coffee? I could have saved time and gotten way cheaper water at house. Shame on employees and McDonald's corporation for defrauding customer and getting rich this way. You waste time and money and gas just to get some hot water. Done me wrong that day but let me tell you on judgement day you won't be wronging the man above seven Haven's and will have to answer and pay that day. If I call you theif please don't be upset . You all deserve this

Sean Hall

Came in placed my order for a combo meal. Another customer comes in 5 mins later and still gets his food first. When I tried to ask an employee where my food was i was completely ignored. I will not be going back to this oe

Chris Johnson

Big Mac has more sauce than Big Mac. Disgusting. Who cakes a pound of sauce on a burger? Updated: called the location and they don’t answer. So I went back in and they offered me $3.49 refund on a $21 order. DO NOT GO TO THIS MCDONALDS

Alexandria Aldaco

Manager neede to retrain afternoon staff. Terrible attitudes when taking customers orders. Find another job if you can't effectively communicate with others... Drove over to the McDonald's off the highway and rufe snow. They were 10 times busier but the staff was well trained and nice, even with being swamoer with customers

Cameron Zedik

Got my burger like this, not in the package and stuck on my nuggets box. The bottom bun was rock hard. Thanks for waisting my money