DQ Grill & Chill
Ice cream, burger · Webster
About DQ Grill & Chill
En DQ Grill & Chill, te damos la bienvenida a un espacio donde los sabores clásicos se unen a la alegría de compartir. Disfruta de nuestras deliciosas hamburguesas y patatas fritas, y déjate tentar por nuestros famosos helados y batidos, perfectos para endulzar cualquier momento. ¡Te esperamos para...
En DQ Grill & Chill, te damos la bienvenida a un espacio donde los sabores clásicos se unen a la alegría de compartir. Disfruta de nuestras deliciosas hamburguesas y patatas fritas, y déjate tentar por nuestros famosos helados y batidos, perfectos para endulzar cualquier momento. ¡Te esperamos para crear recuerdos deliciosos juntos!
What Customers Say About DQ Grill & Chill
This Dairy Queen receives mixed reviews. Many customers praise the hot, fresh food and fast, polite service, especially mentioning a cashier named Sam. However, others report issues with slow service, incorrect orders, and inconsistent food quality, including hair in food and melted ice cream.
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Tip: If using the drive-thru, be sure to check your order before leaving, especially for missing items like fries. Also, check your bank account for duplicate charges.
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Frequently asked questions about DQ Grill & Chill
DQ Grill & Chill Webster Reviews
Incredible pulled pork and fried chicken tenders out of this world. Waitress sweet and efficient. Thumbs up!
Was pretty obnoxious in drive thru due to friend ordering a “ Fluffer Nutter” an who ever took orde was pretty patient with us
I rarely give bad reviews but this should be addressed. We waited way to long for 3 ice cream treats tonight. They was not busy as is was just us and 1 car behind us. We could see 5-6 employees playing around so they was not short staffed. Having fun makes a job better but shouldn't be done when you have customers. I updated my review since things have gotten better. I really enjoy this location.
I came in this particular Dairy Queen today looking for great food quality and attention to detail on my order and got exactly that ... Yesterday I went into another Dairy Queen location and the food quality could have been better. the icecream was good and the service was good.. but the food wasnt at its best . I leave reviews and acknowledgment to people who actually goes to work everyday and have a lot of control over what people eat everyday to continue to go everyday.. I appreciate the service ... I was satisfied! 😁
The poor man at the counter was everywhere he was so confused ,the other 2 women wasn't all together either,nobody was getting the orders right ,placing in store orders in drive thru space asking customer 3 times to make sure he hasn't gotten his chocolate shake when clearly he had come back up to the counter to get his chocolate shake.I get being short staffed maybe but when your standing there giving your order ,to me it's really rude for the order taker to just walk off and start helping someone else in the middle of order taking. Maybe they will get trained better.
I used the drive-thru to get a Blizzard. There was only one car ahead of me. Staff was quick and friendly. However, this is the first time I've received a Blizzard with a lid on it, so obviously no turning upside down. I could understand this IF they were very busy, but they weren't busy at all.
There is typically a long line in the drive thru, but barring any huge orders or difficult customers the staff usually gets you through pretty fast. They nearly always get our order right (unless we ask for changes to a burger) and I love the Brownie Batter blizzard. Just be careful in the intersection when you leave!!
Food is ok dessert is the best thing they have
10/24/25 Found a black curly hair on my chicken tender yikes is anyone wearing a hair net ? Humans beware look at your food before you eat
Hate the soft serve ice cream it melts toooooo fast and also they put to many cookies in the blizzard!!
Probably the worst one I've ever been to and I've been to many. Ice cream didn't even cover the top of the cone. Extremely disappointed 😞 Thank you for the follow up response to my review. I appreciate your efforts to retain me as a customer but I think your time would be better served in training your employees to do things the Dairy Queen way.
I ordered via uber eats and ordered chicken fingers and fries. DISGUSTED at this order the fries were under cooked!!! Like they dipped in oil them immediately too them out the chicken was Old and Tough , cold like it’s been sitting out All day. I called and a Spanish speaker started speaking Spanish, I asked for English, I tried to explain about this food he sent out and pieced together that he is the manager and no English there. Miguel claims he is a manager. He was useless and did not help. I ordered the previous week and the same food I ordered was fresh and still hot. Without customers there is NO job.
This is the second time I've been to this dairy Queen and I have not received my fries with my order make sure if you order food from then you check your food every time
The short stalky male with the dangling earring that work the drive thru was extremely rude. I was waiting for a few minutes at the drive through. I then said "hellooo". He responds "I'm busy". I said "atleast acknowledge me" He then replies, "you can order or leave." The nerve of him to be so disrespectful. I refused to place an order after that. Afterwards, I went inside to speak with the manager/owner.
Peep this! It’s an unassuming Sunday afternoon, my laundry is finished and I want lunch and a sweet treat! So I swing by the neighborhood DQ like boy oh boy I could really go for a blizzard!!! I order my food and forgot to say no tarter sauce, I get to the window and say hey I didn’t mention no tartar sauce on my fish sandwich my apologies, he says no problem grabs my card and keeps it pushing, this guy comes back and says he put a little tarter sauce your sandwich is that ok, in a very polite manner I respond, well I don’t like tarter sauce at all so I don’t mind waiting for a remake. He tells me to pull up. Girl brings out my “meal” minus the fries, when I say to her hey this was a meal her response is oh I didn’t know🤷🏽♀️ I’m like oh no worries, she brings back my meal guess what!!! The fish had been dropped back in the fryer!! There were even bits of onion leftover from the tartar sauce!!! It’s crazy what yall into over at DQ my guy🥴
Ordered my blizzard in the drive thru and I found a long thick piece of hair in my blizzard. I went inside and no one had a hair net on, including the manager who was fixing the food. Disgusting. Two of the male employees had lengthy hair.
Was not pleased with service or freshness of ice cream. And i wonder why the cashier was using a tablet during our transaction. Card disabled for my safety.
Be sure to watch your account if you do plan using a card at this store. I went through the drive-thru for lunch and paid with my card. I checked my account later that day and noticed I had two charges from this store, one was $15.05 and the other was $21.06. I recognized the first, but I did not recognize the second. I went back two days later to get it settled and was told they couldn't do a refund so I agreed to a gift card with the amount of $21.06. Couple weeks later I attempted to use the gift card at another Dairy Queen and they told me there was no amount loaded on the card. Needless to say I will not be going back to this this store.
Would give no stars if I could. This is the worst Dairy Queen I have ever visited. The staff are rude, unprofessional and horrible at their jobs! I got a large vanilla cone and my wife ordered a mint chocolate chip milkshake. The shake was basically milk with a small amount of ice cream. It was runny almost warm and the cone was not a large cone. Needless to say it went in the trash when we left. Both girls working handed me the order and laughed as I drove away as if they knew. I WILL NOT EVER RETURN TO THIS DAIRY QUEEN AND WILL TELL OTHER NOT TO GO EITHER!!! This is not my first bad experience at this location but it will definitely be my last.
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About DQ Grill & Chill
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5004 Augusta Rd, Garden City, GA 31408
Webster, NY 31408
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