Fazoli's
Italian · Lubbock
Sobre Fazoli's
En Fazoli's Lubbock, te damos la bienvenida a un rincón de Italia donde la comida rápida se encuentra con el sabor auténtico. Disfruta de nuestras pastas al horno, pizzas, sandwiches y otras delicias italianas preparadas con cariño y perfectas para combinar a tu gusto. Con una valoración de 4.3/5, t...
En Fazoli's Lubbock, te damos la bienvenida a un rincón de Italia donde la comida rápida se encuentra con el sabor auténtico. Disfruta de nuestras pastas al horno, pizzas, sandwiches y otras delicias italianas preparadas con cariño y perfectas para combinar a tu gusto. Con una valoración de 4.3/5, te invitamos a descubrir por qué somos la opción favorita para una comida italiana casual y deliciosa.
Qué dicen los clientes de Fazoli's
Fazoli's in Lubbock receives high praise for its tasty Italian food, fast and friendly service, and clean environment. Customers rave about the breadsticks, pasta dishes like spaghetti and fettuccine Alfredo, and the overall value for the price. Staff members like Paula and Luke are frequently mentioned for exceptional service.
Platos populares
Ideal para
Tip: Lunch specials are excellent and offer great value. The restaurant is family-friendly and clean, making it a great option for a quick and affordable meal.
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Preguntas frecuentes sobre Fazoli's
Opiniones de Fazoli's Lubbock
This is my go to when I need a quick meal for my family that's is fast but not "fast food" quality. It's great feels like a home cooked meal at fast food speed
So I've been to the Fazoli's in Amarillo several times and it's been good enough. Service is ok and they usually get the order correct. But the wait times are usually long. First time going to the Lubbock location and they were super busy inside with a huge line in drive thru. I was worried since we've waited at least 20 mins before with only 2 people in drive thru in Amarillo. Boy was I surprised. We walked in, ordered, filled our drinks and sat down. Maybe two minutes later they brought us our food. I was stunned. The Fazoli's in Lubbock is a well oiled machine. I don't know how they do it so much better than Amarillo but it was a whole different experience. Service was great and so was the food. What a different and great experience this was! You guys rock!
Samiya & Paula are a great front counter team. Even if they are busy they manage to say hello when I walk in. Paula doesn’t pressure me to order quickly or interrupt me while I’m ordering and Samiya always makes sure my breadsticks are fresh and that I receive everything. This really is a great location
Great food and WONDERFUL customer service. I had my son in my arms, trying to get drinks for both of my children and myself and one of the employees came by and offered to help. She took it to my table and also brought the food out to our table so I wouldn't have to get up with the kids. The employees at the front were so sweet and helpful. They have AMAZING service that you just can't find anywhere else. That was only my second time there, but they have a customer for life.
Patricia and Jennifer were both so helpful and did a great job on my catering order. The order was ready on time and so fresh! It was an excellent experience. Thank YOU!
Great place for fast food Italian style. Not super great but when you want spaghetti and only have 30 mins or an hour for lunch or supper its great. Full menu the lasagna is great also. Never had anything I didn't like from there. But like I said its Italian fast food, great for what it is but will never beat a nice sit down Italian restaurant.
New manager Luke has that place running smooth! Super clean and food was great! Great job!
Iv always loved Fazolies but today was great, hints why im leaving this review, the young lady bussing tables and serving the food, she had a smile on her face the whole time and just made my overall experience so much better, i wish i would have asked for her name cause i would post it on here
Absolutely love going to this restaurant. My family has been to several different Fazoil’s and this is hands down the friendliest, cleanest, and the food is the best! The general manager even came by and asked how everything was and if we needed anything! Best service!
I was pretty impressed with my last trip to the drive thru. I received fresh-out-of-the-oven breadsticks that were gloriously warm, soft and melted in my mouth. They were so good that I may or may not have accidentally knocked over some ordered items in the struggle to grab more sticks as I drove home. Drive thru orders have consistently been pretty quick. Great choice when the family is tired of burgers and fried chicken.
Mger very friendly and very clean inside. We had no wait and food is very delicious. Bread sticks are so awesome and buttery. Better than Olive Garden. I'm from AZ and wish we had one.
We eat here often, never had any issues, and tonight they missed part of our order and we didn't catch it until we got home. So we called and asked about it, they immediately remade our entire order so it was hot and ready for us to come get. Amazing customer service.
The staff was kind and worked quickly. They accommodate my picky eating habit. They are constantly checking on you to see if you need anything. The food is good and so cheap!. They are taking COVID precautions. The building is very modern inside.
This is a great place to eat if you are eating on a budget. Great food and the breadstix are wonderful :) You can honestly spend as little as 8.00 for a meal or order multiple items and share as the amount of food on several dishes is enough for two to share. This restaurant is located in a very convenient area. The food is outstanding and you get huge portions. I had never been there before so I was very surprised on how excellent the food tasted. The staff was very friendly and very professional. The prices are very reasonable. I would definitely recommend this restaurant.
Always like to stop here with children. Excellent food selection. Entire place is very clean, even the restroom. Staff were always smiling and answered all questions. Staff were friendly.
Portions were good staff was on point . Dining area was clean . This location is the best by far . Quick service and great food . Thank you Aaliyah and Icetyn We ate the chicken carbonara, had enough sauce and plenty of noodles .
Service was GREAT today. There are times when cashier/hostess sound annoyed. The food was delicious as always. It comes out hot, sometimes too hot, but so good. Love the breadsticks!!!! Always clean and you’ll always see one to two employees cleaning up.
The service was great. Friendly staff and good food
Yum, just as I remember it as a kid. Bread sticks are amazing and free when eating in. Really good food. If you are looking for very casual Italian, this is the place. Also, that brownie might be the best I've ever had. Was not expecting that.
Visited and was pleasantly surprised by the cleanliness and great food experience. I asked a man that was leading the charged and asked his name…Luke, he happened to be the New GM…we are definitely coming back!
I love the baked spaghetti w/ meatballs. Always fresh food. Service was great! I will definitely return.
I loved the Italian club. The food is great and the service is good.
6/3/2020 7:51pm Staff was great. They were friendly and well mannered. I love that they brought it to the table. I am very satisfied with extra cheese being an option. My baked ziti was perfect exactly as ordered and my guests loved their spaghetti with specific listed sauce. Thank you so much for allowing dine in, I truly appreciate it very much.🥰 1/3/2020 Staff was friendly and helpful and offered a drink carrier unlike other fast food chains that have been skimpy especially for to go orders. The wait was not too bad.
Aaliyah, Hailey and Luke were outstanding in taking care of our large family gathering tonight. It was very pleasant experience.
I haven't been to a Fazoli's in 20 years and I had a great dinner here! Very filling and large portions, plus the dine-in Unlimited breadsticks were amazing.
Food is always delicious and always brought out quick ! Never had a bad experience here.
Great customer service. Luke M was great!
I am NOT a fan of fast food. I was in school, they gave us an hour for lunch, and my class mate chose this place. Wow, I was pleasantly surprised. We sat with our orders, our drinks, and the waitress came by and offered us more bread sticks. The food was good, the restaurant was clean, the service was prompt, the people were nice. We did go back.
I really enjoy the family time we have when we come! Everyone is always so friendly and the food keeps us coming back!
Thank you Fazoli’s for make sure my order was how I order it. Christy went above and beyond making sure everything i order was on my bags . I'm a very satisfied.
Went to Fazoli’s the other day to get some Alfredo and was very surprised at how clean the store is. Was told that the gm Rosa always make sure the store is well keeped.
Love coming here! Staff is friendly and good is great! Love the GM Rosa! She is very friendly!!
Went in cause I was craving spaghetti I got the 3.99 deal and it was so good! The staff was so polite and helpful when I asked about the deal cause I didn’t see it on the menu. The restaurant was very clean and had a great atmosphere when you walked in. The breadsticks were hot and fresh and tasted delicious along with my food. I loved everything about my visit today and would come back again.
Great atmosphere, good customer service and cleanliness with picking up dishes from Zarian. Will be back.
This is my favorite location to come to, this place is always so clean with the most friendliest staff.
Every time my son and I come wee always have a great experience. We’re always greeted when walking in and thanked when leaving. They have a very attentive staff and the managers are always helpful as well. And of course the food is AMAZING and ready in a timely manner.
Service was super kind and genuine, Food was good and they even ran out of the restaurant because we accidentally left belonging behind. And they were staying on top of being clean.
Always great service and good food.
Really good staff was nice and kind and I was really nice to the staff because they’re nice to me Love you Luke the best manager I’ve ever seen in my life just remember I’m the kid who scanned the QR code From: Shannon To: Luke
Came in around 8pm for dinner on 2/7/2026 and a lovely girl, Delilah, was working. She was so fun and conversed with my 4.5 year old so well. My daughter kept calling her over to randomly talk to her/tell her jokes, show her dance moves..etc. Delilah never skipped a beat, giving back the same playful energy. Delilah was also very attentive, making sure we had forks, got us ranch, extra bread sticks when low, and parmesan cheese, all while doing her work chores in-between helping/talking to us. This girl definitely deserves a raise in her pay, we loved her!
Customer service was great !! was greeted nicely and very welcoming ! The front counter Leah was bubbly and very kind when taking our order . The manager Hailey kept checking on us making sure we were taken care of (really appreciate that ) there was a busser I think his name was zarrian he continued to get dishes out of our way and kept our area nice and clean . Really enjoyed the food definitely will be back ! Thanks Fazolis !
Went to Fazoli's for the club sandwich it was so delicious and filling. The lady that took care of my order was so nice, I believe her name was Christy she made the rest of my day.
As soon as we walked in the atmosphere was wonder and clean. With my 1 year old they were understanding and made her smile and laugh. The food was fresh and tasty. Highchair were clean too. I will come back with family love this restaurant and location.
I had the Club sandwich. Bread was fresh. Sandwich had plenty of meat. Breadsticks were great. Overall an excellent lunch.
Paula was amazing! Great customer service and helped us order the most delicious food on the menu. Will definitely be coming back!
EXCEPTIONAL!!!! The employees were great as always, the food was great as always, the speed was great as always, the cleanliness was great as always…..but what made it EXCEPTIONAL was the manager, Luke! Whoever hired this man to be a manager, pat yourself on the back! My son was in a tennis tournament that lasted all day and in between matches, we had a long wait and decided to go eat at his favorite restaurant, Fazolis. Well, after the meal was done we left and in less than five minutes my kid said we had to turn back because he left his retainer on a napkin on the table! Turned around and went in and of course the excellent staff had the table cleared off so I asked the manager, Luke, if I could dig through the trash for a retainer. He said he would take the garbage in the back and sift thorough it and said he knew exactly what he was looking for as this has happened before. This dude sifted through the trash, found the retainers and even cleaned them off for us! Definition of exceptional all the way!!!
Always a great experience coming here. We bring a bus load of athletes all the time and the food is great and super fast. “Mr Eastwood (El Paso) always takes care of us. Love it.
Prior to a few months ago, I have not been to a Fazoli's in over 25 years. I stopped going when everything was prepackaged in metal containers and I couldn't ask for less marinara sauce or even no sauce on my chicken parmesan noodles. I went s few time and had chicken that had no substance to it because it had sat in a warmer for too long, MUSH, YUKE! Now we love everything about this restaurant!! Most of the time Luke the manager and I Paula the cashier are who we interact with. They are both great! Luke always comes by to make sure we are pleased with our meal. I believe he runs a tight ship. Even the young girls that brings our food to us are friendly and knowledgeable about everything we have asked about. The price is good for what you get. If you haven't ever been to a Fazoli's or had a bad experience I would recommend that you give this location a try. I hope that all thre other locations are ran the same, but I can only vouch for this location.
It had been years since eating at a Fazolis and I only remembered a luke warm slice of generic pizza. I was very pleasantly impressed with the menu, the portion size and the flavors of our baked spaghetti and fettuccine Alfredo. Well done Fazoli's!! The pizza has been greatly upgraded too!!
First time visitor. I was surprised!!! I was not expecting fast food italian to taste so good! I was impressed!! They food was tasty, came out hot, and was well prepared! The service was great too. Christian kept checking if we needed anything and explained the whole menu to us. We will be back!
The restaurant was very clean and so were the men’s and women’s bathroom. The staff was all friendly and kind. The Decour and atmosphere was definitely family friendly and nice. Food was great yes family of four can eat there for about 30 bucks . Can’t beat it ! Will be coming back !
Great service, quick family meal at a good price. The team is actually really great and it doesn't go unnoticed. Kuddos to management for leading such a great team.
Door Dashed some spaghetti and Alfredo pasta. Small spaghetti @ $7.59 was a bargain. Didn't order 'em but got about 8 breadsticks! Bonus! Had their smashed meat ball appetizer and realized after th…
Great place to eat!
I personally enjoy the pizza. My kids love the spaghetti. Usually pretty consistent, I wish the drive-thru was larger but all together good place.
Go there you won’t be disappointed. Food was really good.
Great Italian restaurant all the favorites are available quickly. Plus the combination dishes are wonderful. The chocolate cheesecake was amazing.
Pretty good Italian food for a decent price. We got a to order. I had Chicken Parm... way too much spaghetti, a little light on the chicken. 😞 Got my son the Pasta Sampler... he was thrilled with 4 different pastas. We both made two meals out our dishes for under $20 for both.
The line for the drive thru was long but it went pretty decently fast. The only thing that was upsetting is my meal didn’t include the breadsticks like it normally does. I understand being busy but make sure every order has all the items.
I'm giving it 4 stars for the food. But for service wise I would give it a 3, the guy up front was not great at all. He looked at us as if he didn't want us here then when it was our turn to order he didn't even say anything not even a hello or how are you guys?. Disappointed. I love this place we come here at least 5 times a month or so. He just ruined the dinning experience for us but I'm assuming she was the manager who delivered our food she was nice and sweet. All I have to say is he should maybe cheer up a bit? Other than that it's good.
Love fazolis, the food is always fresh and hot and portions are great. However this last time I went through the drive thru I ordered wings and the mozzarella skewers. They forgot to include the ranch for the wings and garlic butter for the skewers. Other than that I enjoyed the food, just wish they included the sauces.
This place is usually very good. Unfortunately on this day the supervisor and an employee were having isdues with the quality of clesning and speed of it. The supervisor spoke firmly but harshly to the employee several times in our hearing and the employee complained to other employees almost condtsntly when the supervisor would step away. This made our meal less enjoyable and we rushed to leave
We wanted to pop in for a quick bite, tired from a long day and this place was the right spot!
Food was gas but the unlimited breadsticks is basically you gotta walk up to the counter again to ask for them cause no one ever comes to the tables lol
Food was great. Staff were very polite. Prices are low Soft drinks were high. The place was very clean and organized. No salt or pepper were on table. I am not sure if you had to ask for product. Was not informed if I needed some. I would grade this a five star if I was attended too.
Good food but drive thru is slow. Only 4 breadsticks on to go order, but unlimited when dining. Don't understand that part.
Menu modifications were met with ease, adding my requests without issue. Portion size is a lot, easily split a meal and was full. Good flavor.
The cashier was very quick and personable. I was most impressed with Aaliyah. She was always working, cleaning tables, or mopping restocking. Fazoli’s needs more like her.
A lovely establishment, I get my lunch here all the time. And they are always extremely kind, even to the point of knowing my order before I walk in lol. Love this place, and of course a thank you to Rosa, Paula, and Christy who are incredible workers.
Service was good along with food. The environment is to my liking, which I went at night. It was quiet and peace full.
Service was good along with food. The environment is to my liking, which I went at night. It was quiet and peace full.
Service was good along with food. The environment is to my liking, which I went at night. It was quiet and peace full.
service was good along with food. The environment is to my liking, which I went at night. It was quiet and peace full.
Great spot for cheap eats. Stop in and grab some food. The dishes are plentiful and the prices are very reasonable! Nice and clean spot, and definitely a welcoming staff.
Great spot for cheap eats. Stop in and grab some food. The dishes are plentiful and the prices are very reasonable! Nice and clean spot, and definitely a welcoming staff.
Great spot for cheap eats. Stop in and grab some food. The dishes are plentiful and the prices are very reasonable! Nice and clean spot, and definitely a welcoming staff.
Great spot for cheap eats. Stop in and grab some food. The dishes are plentiful and the prices are very reasonable! Nice and clean spot, and definitely a welcoming staff.
Needed a decent meal for the family with short notice. Fazoli's came through. The order was correct, a big plus when using any drive-thru. The pasta wasn't overcooked, the meatballs were good, the …
Bravo Fazolis!! I didn't think one could successfully have a pasta drive thru that would serve any sort of tasty, quality Italian dishes. Pizza, yes. A variety of classic pasta dishes, no way. I …
Bravo Fazolis!! I didn't think one could successfully have a pasta drive thru that would serve any sort of tasty, quality italian dishes. Pizza, yes. A variety of classic Pasta dishes, no way. I WA…
Love that there's an option for italian food to go. Loved the bread sticks! Ordered pizza for the kids and spaghetti and meatballs for myself. Will be back.
They baked my infant baby into a lasagna.... It tasted great....
The food is great but the bread sticks have gone down hill. Last three times have been awful, very small and doesn't have garlic on it and are very hard. Used to be my favorite thing but I know I will not buying the.. three chances and no change so I'm done trying.
It's hit or miss here. My wife ordered one of their more expensive pasta bowls and it was pretty bland. The chicken was the same consistency as that weird chicken they use at Subway. I just got some bread sticks and they weren't that soft, like they were made hours before. I've also been here other times and ordered cheaper items that were much better. Depends on the day I guess.
I always love Fazoli's, but this one was extremely slow. With 4 or 5 other cars in the drive through, it took about half an hour from the time we pulled up to the time we left. The service, though slow, was excellent. The man working at the window was especially nice and cheerful. I wish he'd had on a name tag so I could mention him by name. Our order was accurate and the food was great like always, it just took sooo long.
Service was robotic, no eye contact. Unwelcoming and completely devoid of interest and personality. Baked spaghetti was decent but unmemorable. Breadsticks were truly awful and dripping in grease.
Haven't been to a Fazoli's in a long time so I wanted to check it out, since I missed it. Now I don't. The good: Very clean and attractive restaurant. I like the aesthetics. Also a decent amount of counter height tables and chairs in addition to standard height seating. The employees are on top of everything! They clean the tables as fast as people leave. Also nice and roomy. You're not going to be tripping over other people when you get your refill. Place is very clean, staff is friendly and prompt. Sweet tea is very good. The not so good: The food. It's just not as good as I remember it. The bread sticks were very greasy and salty, they have the texture of whole wheat but clearly are not. Were they out too long? They switch to a cheaper oil? Who knows. For the entree I had the chicken carbonara, vegetables were good but sparse, chicken was fine, bacon was pretty much just fat, Alfredo sauce is ok, but the whole experience was very bland. No basil, oregano, thyme, or anything. Also, insisting on tips for counter service is cringey. I will happily leave a small tip for takeout or counter service when the service is good, but stick with an informal jar on the counter and a simple yes/no/amount on the credit card machine. Making it so you have to give one (with no clear way of exiting out) makes it less of a tip and more of a service fee. And no one likes fees. Please bring back the informal jar. I'd only recommend it if you are on the clock and need something fast, especially if you are with a few friends from work, but unfortunately compared to other places, you will have no problem finding a much better value at the same price point.
This location is very hit-or-miss with food quality, service, and ambiance. There's limited options for Italian food here, so give this location a try. The chicken Parmesan and side salad are usual…
This location is very hit-or-miss with food quality, service, and ambiance. There's limited options for Italian food here, so give this location a try. The chicken Parmesan and side salad are usual…
This location is very hit-or-miss with food quality, service, and ambiance. There's limited options for italian food here, so give this location a try. The chicken Parmesan and side salad are usual…
The restaurant was clean and the food was delicious and that is the only positive thing I can say. The service was poor at best. When we complained that the tea was going bad, we had to tell them twice, they still didn't change the tea. The whole time we were they the whole wait staff including the manager acted like their customers were an annoyance. My advice don't eat here, unless you want poisoned drinks and bad service.
Food quality very disappointing. I ate here regularly when i lived in Lubbock for 7 years. I moved but came in today for a visit and was looking forward to the great food i remembered. While the restaurant is clean and staff very courteous that's where the pleasantries end. The restaurant smells like spoiled pickles and the food was horrible. The chicken on three of our meals was chewy and overcooked. My noodles were undercooked and hard. My daughters salad was wilted and her chicken was so over seasoned that it was inedible. I've been building this place up for years to my family and it's a shame to spend this amount of money for food that's not getting eaten. So very disappointed
Manager tonight was just a terrible person. Had a mistake in the drive thru and the young man was great about apologizing and doing everything with a smile. Basically small issue where they added an extra plate and had already charged the card. He apologized and said he need to get the manager to fix it. She comes to the window and hands me change in cash which wasn’t even the correct amount shorting me by few cents and just acting annoyed like I ruined her day. I drive to a spot to make sure food is all there. Missing one of the meals. I go in to grab it and getting defensive with me. I mention shorting me on the cash and that’s not including tax. She brings the meal and hands me 9 cents and walks off. I’m still short 70¢ after tax but didn’t want to have to be in there having to explain to someone who can count change how sales tax works. Young man at the window, thanks for being kind in your mistake and I’m sorry you have to work for such a miserable person.
I drove 6 hrs from San Antonio for an unexpected family emergency, & this is the 1st place I came to as soon as I got to town. I tell you from the time I first placed my order at the drive thru, until I actually got my order was horrendous!! The wait time was ridiculous, plus the non customer service was felt thru the entire ordeal... the entire staff is unfocused, unless it's social media on their phones, & the food was extremely cold, & poorly put together. As someone who grew up in this town, & moved to a town where this is establishment is not even close to me anymore.... I'm highly disappointed in how this establishment had turned out. I will never again recommend anyone to go here in the future.
Worst experience I have ever had at a Fazoli's!! They do not have many stores left open so you'd think they would do a good job, but they don't. \n\nTook over 10 minutes to order. Employee forgot my …
Staff were sitting/eating inside after opening passed. They just watched us wait outside for about 10mins. Sends a bad message about service and value of customers. There are plenty of other choices. Braum’s took great care of us!
Missing items in order. Ordered lunch through the drive through today. Arriving home, I realized I didn't get all of my order. I returned to the drive through window, explained I was missing something. Young lady wanted to see my receipt. I'd left it at home. She couldn't do anything without seeing my receipt. It was just a brownie, and she wouldn't take my word for it. She wants ME to prove I'm telling the truth. Went back home. AGAIN. Retrieved the receipt. Went inside this time. (3rd trip to the restaurant). Presented my receipt, at which time I was presented with the final item for my order after she conferred with the people in the back. My question for the owner…. Is it normal for someone to walk in and say they are missing part of their order to try and get free food?
I am so appalled by the service I received today. Let me paint the picture for you. We are headed home from church, and my kids specifically ask for Fazolli’s- we get there and it’s 10:50 so I told them we would have to wait until 11am when they opened… they agreed. My son requested we sit in the drive through as the first person in line- so we could order when they opened at 11am. We patiently sit there. We don’t try to get their attention at all until it turns 11am. We then move the car back and forth a couple times just to see if maybe they didn’t know we were there- (this is about 2 min after 11)… no one answers after speaking, etc. I decide to drive up to the window, in case their speaker want working or something (that actually was the case the last time I was there about a week ago!). I pull up to the window and can see someone inside moving around. They ignore me after repeated attempts to get their attention. Finally - 2 min later- she opens the window- and says smugly, “can I help you?”- I said, “yes we’ve been waiting and…” she interrupts me and says “If you will drive back around I’ll get your order there.” I said, “we were waiting there- can you not just take our order here?” And she repeats herself in a super rude tone, “I said- if you drive back around- I’ll get your order there.” At this point she shuts the window and proceeds to ignore me. This girl- Lasandra-has a “certified trainer” shirt on and she made it very clear that 1. SHE had the power 2. That I was somehow inconveniencing her. 3. That my patience of waiting and respecting their hours of operation meant NOTHING to her. I nearly drive off I was so livid at how I had just been treated (and for no reason)- but my kids still want spaghetti and breadsticks- so I drove back around. Luckily only one other car was in line- another gamble I was making after she made me make a loop for no reason! I get to the menu and she comes on the screen in a miffed short voice, “Order when you’re ready.” My goodness?! The day is just getting started and you treat your very first patrons like this?! And you’re a trainer?! This behavior continued further as I wait another 7-8 minutes at the window for food. When I ask for her name she snippily tells me “Lasandra” then the only kind words out of her mouth proceeded “Have a nice day.” Which came across as an attempt to save her own behind. Not kind or authentic by any stretch! To the franchise owner- this person may fill an employee need- but if she is treating others how she is treating me- AND teaching others that this behavior is acceptable- and this continues- you should expect a decrease in sales. I’ll go ahead and let you know that I’m happy to drive 2 miles farther to give Orlando’s my business instead. Less convenient- but BY FAR better service. If you don’t mind being treated as less than human, enjoy the Fazolli’s service culture. As for me- I’ll take my kids and my money elsewhere.
I had visited this spot because I was in need of something fast for myself and to take lunch to my daughter at her school. The girl behind the microphone rushed me with 3+ question every second. Not even allowing me to think. I found it highly rude. I asked her what I ordered because she wasn't even allowing me to think, she recalled the order so quickly I just went with it. At the window she apologized, stating that she was just wanting to make sure I was "given the right tea" which made zero sense. She did this my entire order. Turned out once I got up the road, the meatballs I wanted for myself were not ordered, To say I was upset was an understatement. I was starving and didn't feel like I was okay. After eating a couple of the bread sticks Intended for my daughter, I dropped her food off at her school, went home and made myself something to eat. I'm sure her manager hears how she rushes people. I am sure I am not the only person she had done that to. That has to be the worst thing to do to a guest when they come into your business. Why would any manager on duty allow people to be treated that way? I waited 3 days to write this review so I wouldn't be writing a review in the moment I was upset. Still find it highly rude. 10+ people around her and not a single person holding her accountable for how she treats guests.
Wife went to go get a simple order, family pack with a gallon drink, two slices of pizza. She had to ensure them that they hadn't handed the family pack out of the window. Got the food, got home. No breadsticks in the order, no biggie. Go to pour a lemonade and it's water. Someone is back there tasked with making lemonade and simply CANT. It's kind of silly if you ask me. Management needs to figure out what's making this location so sloppy, and fix it.
11:38 am no clean steel forks, spoke with the manager on duty she seemed not to care, she suggested the plastic forks but my wife does not like them. I was told that they would wash one. At this time, I have finished my sandwich ,and my wife is eating her spaghetti with a steel knife and a spoon, no fork has yet to arrive. This will be the last time I visit this location. Time now is 12:01
I love fazzoli's and the workers are always kind but the AI order taking makes me want to KILL MYSELF. My order can only be messed up so many times and it talks so slow and it just feels so unnecessary
Very disappointed with my order today. The lasagna, bottom layer of pasta was so hard I couldn't cut with knife.. I ordered and paid for medium marinara sauce that I did not receive. The breadsticks were hard. This was a carry out order and 52.00 . I will contact manager.
We visited on 8/8/2021 on Sunday for lunch with our family and the whole day was messed up. We really didn’t like the food at all and after going back home, we got stomach upset and threw up! We brought the left over whole cheese pizza home and none of us or our kids wanted to eat it as it didn’t taste good, just threw it in the trash. Waste of our time, day and money. Never going back again. Really disappointed and had a bad experience!
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4008 82nd St, Lubbock, TX 79423
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4008 82nd St, Lubbock, TX 79423
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