This is the worst run chipotle I’ve ever been to. It randomly closes and doesn’t respect the posted hours. It consistently has barely any people working the counter so it takes forever to get food.

Worst portion I’ve ever received at any Chipotle. served an embarrassingly small portion, nothing close to what Chipotle normally provides. I eat at Chipotle all the time at different locations, and this was by far the worst experience. Completely not worth the price. Very disappointed.

I did an online order at 2:45 that was supposed to be picked up at 3:00. I went up to the counter to ask about my pickup order and the employees just shrugged at me and said “i don’t know”, then ignored me, so i just sat back down and didn’t get my order until 3:20, almost 40 minutes after i placed it. They also forgot my side of guacamole that was almost 3 dollars.

Meridith Parr

Payed for double beef barbacco and got chicken instead

Robert Ryan

I hardly ever write a bad review, but I had to do it. The place has been absolutely filthy the last few times I’ve been. Today all the lights in the dining room were off for some reason? If the dining area is consistently disgusting, I can only imagine what the kitchen looks like. Won’t be eating here anymore, and I think the health inspector needs to pay a visit.

Daniel Frankovitch

This location is a joke! Ive been there multiple times when they are supposedly still open! Only to walk up to a sign saying there temporarily closed! I love Chipotles food and never have had a problem with any location except this one many times! Especially during the holidays and Weekend nights! Thats very Poor service! Victor location is HORRIBLE!

Gary H

Update on my prior review. Attempted to order (2) Carne Asada burritos Today 12/26 at 11am for pick up. Arrived, order not ready, apparently they did not have Carne Asada. Same group of Lazy opener employees as 6 months ago. Stated I could opt for something else… Opted for traditional steak. Received (2) Junior burritos of mostly black beans and cheese. I am not sure if steak was even present. This location needs a thorough redo from management to the register. Laughable experience how McDonalds and Taco Bell or more efficient. Not fair to the consumer to NOT have the experience and quality Chipotle expresses. Also noted, The chips and the bag may just be of the same. Garbage, hope corporate will invest in this location.

ben ciaio

I had to wait 30 minutes for the food I ordered ahead of time. The wait wouldn't be so bad if there was some queue to watch for our food or enough staff to properly run the place...

Amanda Lange

We waited in line for 20 minutes with no communication as to why the line was not moving. After going up to talk with a crew member we were informed that there was no white rice or chicken. The lack of communication was extremely frustrating because the people that didn’t want those items could have ordered but were not told they could do so. This chipotle lost my business today.

Kathleen MacGeorge

Saturday night about 15 deep in line get up to order and they only have one option which is steak. They charge extra for steak and gave a tiny portion. They also had no one working register...we paid and bagged our own items. C team must have been on duty.

Chris Makowski

After a few visits, the food and cleanliness of the restaurant have remained unchanged, so I decided to write a review. The area where they take your order was covered in food. The chicken I ordered was tasteless and rubbery. The only redeeming part was that there was enough steak mixed into the chicken to add some flavor to the bowl. There never seems to be a manager on duty trying to control the chaos. Lastly, the area where you get your drink and utensils is always a mess, and to top it off, there was no ice, and over half of the drink selections were out. When we asked a guy about it, he said he didn't know how to change it and returned to his previous activity. Never even tried to get someone to change out the empty soda or refill the organic drinks. The garbage was overflowing, so trash was piling up on the counter area. This was definitely the last visit.

josh dane

This place is awful we showed up here for dinner out of cheese at 6:30. They tried giving us a quesadilla with a half dollar size of cheese. No sour cream nor corn salsa pretty much have nothing and did not want to get it for us never coming back

Alex Carfora

I ordered takeout tonight from the Victor Chipotle and had an unacceptable experience from start to finish. The store was filthy — no napkins, straw wrappers everywhere, garbage all over the floor and tables, and overflowing trash cans. Photos are attached. My pickup was scheduled for 7:30 but wasn’t ready until almost 7:45. When I got home, I realized one of the bowls was made wrong — white rice instead of brown — and the person eating it can’t handle white rice well. I also ordered a side of chimichurri (the entire reason I went there was to try the new sauce), and it wasn’t in the bag. My side of guacamole was missing as well. On top of that, the chicken on my bowl was burnt or cooked with something that was, and it tasted terrible. To sum it up: the restaurant was a mess, my food was late, items I paid for were missing, and part of my order was made incorrectly. I frequent the Victor location. The store being filthy is pretty common unfortunately. A lot of times they are running out of supplies. However tonight when I went in they were busy but even when they had down time at the main counter they stood and chit chatted well the to go was down and behind. Very frustrating to watch and have this happen. I don’t blame the works to much I have to imagine with how this location looks they are constantly understaffed. However I still expect my food to be made correctly. I’ll just go to the Canandaigua location from now

Palmer S.

They always seem to have people running the counter who say they haven't been trained. The portion sizes keep shrinking. And last time l went they charged me for 2 quesos for no reason, and wont refund.

Raylene Langenfeld

This location was absolutely filthy. Its was 8pm with one other table having people at it. We found one lone table that was clean enough to sit at. We watched employees standing and talking. The counter, floors, drink station and tables were disgusting. Definitely not stopping here again :(

Gisela Reyes

We went in on Sunday around 2:30, there were 2 other people in there eating. It was not busy at all. We ordered our food and when we went to pay I couldn't believe the way the check out counter looked. When we looked for a table there was not 1 table clean. I took a napkin and wiped one down. After 10 mins into eating we found a bug in our food. I presented it to the cashier who called over the gentleman who made the bowl and he said, let me make another. I declined because of the condition of the restaurant. Another employee came from the kitchen area grabbed the bowl and told the cashier to refund money for the bowl. No one apologized once. Went to the bathroom and couldn't even use it because it was disgusting. I would be afraid to see what the kitchen area looks like because even the outside area was a mess. This is not chipotle standards but we will never eat here again.

+7

Jackson Gallivan

Never had an issue with this location until today. I ordered a bowl, and when I opened it and it looked like someone had already eaten out of it. Not to mention, the peppers looked to be days old (I worked in a restaurant for 6 years, I know what old produce looks like) and uncut. I called the store and spoke with a guy who told me I was incorrect and there was no way I received an order like that. Awful experience.

J J

I've never seen such a nasty Chipotle, in many states I've lived in or visited. I really wish we'd just walked out. Disgustingly dirty, every table, even though the place was empty and not that busy, overflowing trash, overflowed ice, all 4 drink containers empty, just awful. There was nowhere clean we could sit. My son is disabled, making the higher stools a problem, but they were the cleanest place to sit, although not one table was cleaned the entire 30 minutes we were there. They gave my 10 year old an adult quesadilla without asking. When I asked why I paid 9.90 for a kids meal they just argued that it was an adult size one. We ordered chips and queso, and got chips that weren't on the bill with no queso, with 2 food items on the bill we didn't order. The adult quesadilla isn't on the menu, it's a online only item. No one asked what kind we wanted. It was their mistake, and they owe me a refund. The gave us guacamole we didn't order and refused to remove the charge and just handed me the queso we ordered but didn't get. I got the impression the children working there can't make a refund, I assume don't know how or aren't authorized. But they absolutely do NOT care about customer service, they just defend their screw ups. HORRIBLE customer service. Charging extra because you can't your job makes you extremely unethical and the bait and switch with the kids meal quesadilla is illegal. Learn to make a refund when YOU overcharge someone illegally. Avoid this location, from reading the reviews the management here has a permanent problem and should be replaced. As sorry as it is, I highly suspect the kitchen MUST be disgusting too. And check your receipt very carefully.

+13