anon

Don’t waste your time. Horrible service, horrible food. Barely functioning. Just go to Arby’s, Wendy’s or Dennys next door. 😂

Cole Meier

They rob customers. Door was open, walked in, visibly made purchase on kiosk. Employees saw us and didn’t say anything. Waiting about 10 minutes until who I assume would be the manager rudely asked us and another party to leave. Went through the drive through to receive what I had ordered, and they said they didn’t have anything. I showed them the purchase statement on my phone validating the amount and time of purchase. They did not care. Robbed by incompetent, unmotivated employees of this fast food corporation.

Josie Otte

can i give 0 stars? absolute worst service ive ever had just trying to get 2 waters and 2 cinnabons. 1) we entered the lobby, made our purchase and sat for 10 minutes with workers looking at us and others in the lobby. then someone comes up and tells us the lobby is closed saying “i don’t know how yall got in” um your door was unlocked? so we told him we were waiting on our food and he said he’d give it to us in the drive thru. so we walked through the drive thru and sat at the window for 5 minutes before the girl told us she couldn’t find our order. she had to ask us 2 different times what we ordered because she shut the window on us in the middle of answering the first time?? then tells us she can’t find our order. we show her our paid receipt on our phone and gives us the same answer with no food and no refund. i will be calling and talking to a higher up tomorrow. as someone who works in management in fast food service, that whole waste of time experience was infuriating.

Jared Martin

I waited almost an hour for a single order of cinnabon delights, they ignored everyone in the lobby and only focused on the drive through. Staff was rude and bitchy and when I asked when the manager would be in they ignored me

Licia Simonis

Terrible service nobody to take your order so you have to use the kiosk and wait over 30 minutes for your order. Gave me wrong size cups forgot things in my order and to top it off there was a hair in my cheese cup. 00/10 would never recommend.

Alejandro Ledesma

Edit: decided to try again so i put an order on the app and pulled up to the store. To my suprise, the lobby doors were locked and the drive thru had cones blocking it off. Wasnt able to get credit for a meal or my money back. Yall need to do better. First time was dine in issue, 2nd time was technically a drive thru issue. Would give 0 stars if it would let me leave a review. Used to be the best taco bell in town but went downhill fast. Been waiting over an hour for my order that I placed on the app!

Brandy B

This place is a joke. We spent $44 on garbage. The food was cold and needed to be microwaved in our hotel two minutes away. The kicker to all of this is the orders were wrong and we started to eat our food, tried to warm it up in the microwave to make it edible but just couldn’t so we called the store and the manager said we could be refunded but she wanted the food back, so when we took the food back, she said it had eaten it and she refunded us a small percentage for what we hadn’t ate. She took the food back through the window and opened everything to examine it. The same window other customers was going to be served from. Such a terrible experience after driving 12 hrs and dealing with a manger that could use some additional training.

Michaela

I ordered a burrito bowl. They forgot my lettuce and cheese! It was just rice and beans, I decided I could handle that, I was craving their rice anyways. CRAVING their rice. My first bite had a hard price of rice. I thought it was a fluke, happens, right? Every bite had crunchy rice in it! I was spitting every bite out because that stuff was so hard. It hurt my teeth. And it was mixed in with everything else so the whole meal was ruined. I’m starving. Also, my husband’s Baja blast sucks. How do you get a Baja blast wrong?? Also he said the refried beans were great, best he’s had. Except he’s super gassy now. We’re driving one and a half hours to the next Taco Bell because I’m still starving😭 I just wanted rice. Lady who handed us our food was very friendly👍

Cheyenne Cloud-Davis

Terrible place. Luckily, we were staying at a hotel that had a microwave. I hate that places think it's okay to serve this and charge over $4.00 for it. I will never be back.

Benjamin Ewald

50 minutes... It took 50 minutes for me to get my food... FIFTY. I ordered a my cravings box and a cheesy gordita crunch... That's it... I was on a trip from Vegas back to Oklahoma and I placed my mobile order at 8:29PM on Friday may 29th. My five other friends also ordered food at around the same time, but I was the first person to place my order. One by one, I see my friends get their orders, and I get nothing. Don't even get my drink while I'm waiting. After about 25 minutes, I talked to this guy behind the counter and told him "Hey I've been waiting 25 mins for my order, is it almost done?" And he says "oh yeah we've been busy. I see your order on the screen we'll make it right now." I wait another 10 minutes... Nothing. Not only have all five of my friends gotten their food already, but they're already done eating it! Keep in mind we've been on the road 13 hours and we still have another 4 to go at this point. Then a lady clocks in and starts working the front counter. I said to her " Hey, I've been waiting 35 minutes for my food and all five of my friends have gotten their food and finished eating already and I still don't have my food" so she goes to the back to see what's going on. She comes back and tells me that they're making my food and it'll be out soon! ANOTHER 10 MINUTES GOES BY and at this point I literally can't take it anymore. It takes a lot for me to get upset at fast food workers because I know they're just doing their best but come on man. This is absolutely ridiculous. These two ladies came up to the front counter to clock out, and I was talking to them about the situation. They told me that they made my food 30 minutes ago, and that somebody took my food and handed it to somebody in the Drive-Thru.... And that's why all of this was happening.... Geez, if only somebody reminded them like twice that the order for Ben was NOT IN THE DRIVE-THRU AND IN FACT STILL WAITING FOR HIS FOOD. We're now at the 45-minute Mark and another lady from the kitchen sees me and asks "have you been helped yet?" And yet again I have to explain to a third person, A THIRD PERSON how long I've been waiting for my food. I'M SO DONE. PLEASE FOR THE LOVE OF GOD JUST MAKE MY BURRITO, CRUNCHWRAP AND CHEESY GORDITA CRUNCH. IS IT THAT HARD??? Finally at the 50-minute Mark I get my food. The lady at the counter gave me like 3 dollars worth of free tacos or something and said "sorry about that" I don't even have anything to say. You can form your own opinions based on the story.

pradeep malireddy

Bad service (order was much delayed), disgruntled employee. Sour cream all over the place in the to-go box. Burrito not wrapped well, stuffing coming out as we eat, not a place to stop by and eat.

Olivia Rodriguez

I ordered the Chalupa craving box, the menu advertised $6.99, when I get to the window it’s a whole dollar more. When I let the cashier know the price is wrong, she explained no the person who did our signs didn’t put the right price so it’s actually $7.99. So I said, well no I want it for the price advertised, she once again said there was nothing she could do and that I didn’t have to take the food if I didn’t want it for that price. What in the world?!?! To top it off, my chalupa only had one blot of sour cream at the end of it, my taco was soggy(I work 1 min from them, should not be soggy) and the burrito was poorly put together and looked unappetizing. The tortilla was cracked where you could tell they didn’t warm it up long enough or maybe not even at all.