Paige Patton

I placed an online order for a family meal(12 tenders, 4 fries, and 4 drinks). When I went to the restaurant to pick up my order, there only one worker at the counter. There were several women standing around talking. They were out of all sides except for mash potatoes. I asked to cancel my order. They told me I had to cancel online. I went online and their system told me I was not able to cancel my order. If I’m not receiving the items I ordered I should get a refund. This is ridiculous.

Chrystal Orourke

Very slow on taking order had to wait 5 minutes just for order to be taken. Then when finally got to the widow ten minutes later with one car in front of me. I had to wait another 8 minutes for the food and money to be taken. Plus they had no gravy available either. This was on 1/28/26 at 1206pm finally got out of drive through at 1228pm. Plus the lady taking the order did not speak clearly enough to understand her.

Texas Granite

I wish to give 0 stars. Workers always give wrong pieces. Seems like they don't get trained for this job. Young guys never pay attention to the orders. I order 4 combos 2 breast in each one. I saw how he put different pieces on my combos. When I ask to the guy if he's put just breast on my combos he say yes. I take my order and check every box and no breast on my combos. I go inside again and I ask the guy I want breast on my combos. All he say o Im sorry you want breast instead !!. I'll show the receipt and ask what the receipt says. This guys not even know what the chicken pieces looks like. Bad customer service. Bad is bad 👎

Soto

Worst experience at a Popeyes. Wait 5 minutes in the drive through with no response then had to walk inside. 2 of the 3 employees were just hanging outside in there cars. Fries were not fresh and biscuits were hard.

Raymond Flowers

Went by at Noon and the lady at the register said they do not have any white meat chicken and was not sure when they would get more. I asked if they would have some in 15 minutes or 15 days? She had no idea and gave me the strangest looks like I was crazy for asking. Gotta be one of the worse Popeye’s I have been to!

Joe McDaniels

Carina the store manager is not only rude. No one but her in the store speaks any english. It took 10 min to get help because multiple non english speaking ppl came up to me and then went to someone and in spanish asked about my order.

Esmeralda Zimmer

I waited for over 30 minutes to get my food. They had forgotten about my order and the service from a young man was horrible. I spent over 60.00 to get treated like this is unbelievable. Order a 12 piecemeal to get home and get 7 legs 3 wings and 2 thighs! Then try and call and there numberdorsnt get answered and then a dead tone after that. I ask for honey and Cajun sparkle and I get 3 of one and one of the other. Idk for. Tie and he tells me they are out!! The all of a sudden the other girl comes over and hands me more. The service was horrible I will be up there tomorrow to speak to a manager about this I live over 20 minutes away from the restaurant so will not be back tonight

Elisha Judd

I’ve come to learn that this location can be very hit or miss. And today I am really not happy with the outcome. My husband went to pick up some lunch for us and both of our meals are messed up in some way. He ordered me a number 7 which is the seafood combo…Im not sure what number the wings are but that’s what I got.. it should have come with a coke and I didn’t get that either. I was on the phone with him and he ordered exactly what I had asked for. Not only did I get a completely different meal than what I had asked for he had asked for a 3pc meal and got a 6 ( usually I wouldn't complain about something like that, but with my meal being completely wrong I feel it’s necessary right now). On the upside the chicken is good and the fries are decent.

Brody Bennight

I left my card in the drive-thru like a dummy, I assume the drive-thru lady stole my card and gave it to someone. When I went back to retrieve my card that I already knew wouldn't be there, I asked her and the manager if they had cameras and she (drive-thru lady) said no and changed her answer once her manager (not real manager just shift lead) reassured me they did. It's a shame because I like Popeyes, but this location is spiraling fast. Will be going back in the morning with a police report and hopefully some clarification with video evidence.

Pamela Gilley

Love Popeyes, but the Bastrop location always let's us down. We try about every 6 months, but still disappointed. The containers were not full. You would think after spending $55, you would have better quality food. The red beans and rice was mostly liquid and rice, very little beans. Biscuits were hard and dense like a hockey puck. No amount of butter or honey could soften them. Chicken was dry.

Jean Huynh

I had to take some time to think about whether I wanted to write this. I wanted to excuse it even though the entire situation really confused me. When I walked into Popeyes, I asked for 3 spicy drumsticks. Is that a term not used any more? Why was it emphasized in such a rude tone that I didn’t want a combo? I understand that combos make more money, but I don’t understand why that would disappoint her to the extent that it did that I didn’t want a combo. Then, after I ordered, they said they didn’t have any spicy drumsticks left, so I asked for a refund. She wanted to force me to keep what she wanted me to eat. I got frustrated since I did not understand why I couldn’t get a refund for the food I didn’t want. Then, the guy in a different colored shirt, so I’m assuming manager/team lead, said that there was and that it would just take over 10 mins to heat up. I don’t eat fried food super often, so I waited for about 20 minutes to be told several times when I was getting my order that it was spicy. Am I mistaken that this chicken wasn’t spicy? I read they were supposed to have a kick, their spicy chicken sandwich is pretty spicy. Am I mistaken to expect the spicy chicken leg to be spicy too? (They typed it wrong on my receipt.) I took a while to post this since I can understand needing to work and how frustrating it can be to serve others; however, blatantly lying and teaming up to lie seems a bit overboard. There were 3 people who emphasized that it was spicy. The lady to took my order, the manager/lead, and another lady who handed me the food. Attached is a picture of what I got.

Elisia Vasquez

I ordered 2 orders of 5 blacken tenders combo, with smash potatoes w gravy. First I was waiting at the drive thru for 10 minutes because they forgot our other 5 piece, 2nd I get home, they only give me GRAVY + no biscuit with my combo or straws. I’m not able to get a hold with the store but I would like to get a refund since I paid $30 for basically nothing.

Fed Up

Ugh. Rule of thumb, if it’s Tuesday and Popeyes not jumping, the Popeyes suck. I went during dinner time and it was dead but it still took ten minutes for me to get my food, I was the only one in line the entire time I was there. The food was old. Like the skin of the chicken was how it was when I opened the box. The chicken was old and soggy. Never again. I wouldn’t even feed this to my dogs.

jason amburgey

Absolutely horrible service! After placing an online order I arrive 15 min later. They tell me they are waiting on the blackened tenders. Those take 8 minutes to cook. I order them every week, they are delicious. 12 minutes later I get my food. Get to my car and they only gave me 4 tenders when I ordered 5. They don't even have a 4 tender combo! So the cook and the lady who boxed my order didn't notice only 4 tenders and then, of course, no biscuit. I go inside and the manager tells me it will be another 10 minutes. I explained I didn't have any more time to wait since it had been already half an hour. She said" ok bye" and turned and walked away as I was asking for a refund. Just threw it in the trash and called it a wash. Enjoy!