Joey

I've been here many times. I have always received the best customer service. Food always come out in a timely manner. And the management and staff are very friendly. I also wanna say the young woman named Chastity is also working hard and very friendly. I always she her working, doing a good job. She helped us get our table clean this recent Thursday during the lunch period. I will definitely be coming back again.

+4

Usually this location is very good, but today I ordered thur the drive thur and was told to pull over to wait for my food which I have no problem doing. I did wait about 10 minutes for my food. When I got home with my food, some items were missing and I had someone else’s receipt in my bag. I guess I will have to start checking to make sure I have all my food like I have to when going to McDonalds.

Everything is great except for having to remind them at drive thru every time about my kids ice cream cones. I wish I was exaggerating when I say “EVERY TIME” but I’m not. Why don’t they double check before bringing the order out so we don’t have to make the cars behind me wait because I’m waiting on 5 ice cream cones. Chic fil a please work on this. Thank you.

Have always had great service at this chick fil a, but I can NEVER scan the QR code for mobile thru. I'm not sure if there's an issue with placement (or the time of day with the sun glare) but it's super inconvenient that I have to practically yell at someone to check in. Lesson learned: always use drive thru or order inside 🤷🏻‍♀️

Service was outstanding. We had a short wait for our food and they were so apologetic and accommodating. Biscuits were fresh and so delicious. Sadly, the hadhbrowns were soft, they must have been waiting too

Misha Laws

Just some simple mistakes was given the order while the lady with my food was trying to figure out where to take the food. Went back the kitchen. Then someone else came out with my food, and that is when I saw that I had the wrong order. It would have been nice if my food had been a little bit warmer. Then the guy at the next table ordered a breakfast bowl with no Hash Browns, and they brought him a breakfast burrito with Hash Browns. But all in all, it was ok.

+3

Sean Gangwer

Remarkable efficiency. Very fast food. —Don't let the long lines detour you. They are designed for the volume, let them shine. Plenty of seating if you can find it. Good atmosphere always. Plenty of natural lighting, fresh flowers daily and kind people working.

Pablo Espinoza

My wife and I were trying to use our free rewards and the two ladies at the front were so rude. One seemed so lost while the other was so pushy and wanted to send us off. The part that upset me most was how they didn’t ask if we wanted to dine in or take out and said “our lobby is completely full so we’re going to bag it to go”, but they didn’t tell that to the people in front or behind us. We walked to the dining room and HALF of it was literally open. Not sure what was going on. I love this location from past visits but this was by far not great. I didn’t get the names of the ladies but the receipt on one said fifi and the other had some guys name. (1/21/26 @12:26pm)

Lindsey Butler

Coming from the airport, we decided to stop at Chick-fil-A on the way home. We accidentally pulled into the mobile order lane and weren’t able to back up easily since it was dark and the cones were hard to see. The girl outside, Jasmine, refused to take our order, so we had to back out which was frustrating and honestly unsafe in that situation. Once we finally got into the correct lane, Jasmine spoke so quietly that we could barely hear her. Not the usual friendly and helpful service I expect from Chick-fil-A.

This CFA always messes up my orders. It’s a slow Monday, I don’t understand how my Cobb salad wasn’t how I asked for it. I said, grilled chicken, light Italian. I got fried chicken, light balsamic. The guy who took my order, Hunter, was also super unfriendly. Not the type of service you expect from CFA. I don’t even know why I keep coming to this restaurant. The operator, Juan, has a lot more to do in terms of training his staff. Nothing but lousy service. This specific restaurant shouldn’t even be part of this franchise. CFA has high standards, something Juan doesn’t have for his own restaurant.

They never fill the fries to the top. You expect to get a full box of fries, but they never fulfill their promise. Take a look at what they advertise as opposed to what they sale you.

I’ve been ordering online since 2023 and I’ve never had an experience where they made me wait at Mobile Thru Check in for at least 20 minutes only to find out something went wrong with my order. None of the employees went to check on me, or explained what a happened with the transaction instead they made me wait when there’s not even a busy line at drive through. The service here in this location absolutely sucks, no compensation whatsoever and my card was already pending, showing that I had ordered online and they didn’t apologize for the inconvenience.

They consistently will mess up your order. I go here often and every other or third order they will forget to put an item i ordered. CFA used to be known for its quality control but not anymore, at least not this location.

Justin Trevino

Zero seating inside available. It’s 12:45, and even though there’s a cool breeze it’s blue skies and sunny out. The worker angrily told us the outdoor seating was closed after we had already sat out there and made us come in . We then left because there was no seating available inside and our party was happy sitting outside however this worker offered no solution when we asked about seating. Please evaluate your workers conduct as your establishment is a restaurant and a business

MS Ma'am

I just left the drive-through and was very disappointed by the service. We were stuck in line for almost 18 minutes due to one vehicle holding up the entire drive-through, with no option to exit. The staff was unfriendly, and there was no apology or effort made to address or accommodate the inconvenience. This level of service and professionalism is not what I expect from Chick-fil-A.

K Rath

Really inadequate location for busy hours. Gave us wilted lettuce on sandwich. Mixed the gluten free meal in with everybody else’s gluten containing items. Parking lot is horrible. You can get stuck because of the people waiting for the drive through if you park in the wrong place.

Marcus Sanders

I come here multiple times a week and literally at least every other time they get something wrong or forget to give an item, dressing, sauce, etc. Chick fil a used to be known for its quality and service but not anymore. At least not this location. I think it happens more often in the evening than in the morning

JD Steiner

Traffic funneled me into their drive-thru, which turned out to be their “mobile” line. They literally would not take my order, telling me I had to drive around again, even though NO ONE WAS IN LINE! I tried to drive around, but because people were waiting for their food I had to wait 10 minutes! I left. Chik fil A has PERMANENTLY lost the business of my ENTIRE family forever. Worthless fools. I highly recommend you NEVER go to Chik fil A!

Jennifer Chappelle

First of all this location NEVER gets a simple order right, second, we had our order delivered. I clicked on chick fil a delivery and it automatically takes me to door dash. It prompted me to this location because the Stone Oak Evans location was unfortunately not an option. We didn't get any sauces that we ordered. I called back to speak to the manager and she kept directing me to door dash but door dash didn't put the food in the bag, so how is it the poor drivers fault? The driver shouldn't be held accountable to do their job when it was the employees responsibility. Absolutely no resolution from the Manager. Maybe their Manager should train with the Stone Oak location and learn better customer service.