Melanie hernandez

I waited over 5 minutes in line that didn’t move at all. 3 cars in front of us. 1 left the line and the other 2 were there for at least 10 minutes or more. We saw two female employees talking to themselves at the window. Those working 11/21 night, do ur job. Worst service

Bryson Riley

For the past 20 years my family has been coming here. I am a veteran and they have been giving entire family my military discount. The manger would only discount my combo meal. What is the point?

BrokeGuy

Missing part of my order and the quality isnt worth it for the price. 7 piece tenders combo shouldn't be 16 dollars and shouldn't have to drive back and get my missing side. Better off going to Canes for these prices at least your order will be correct. Wouldn't complain as much if I hadn't waited in line for 10ish minutes.

Carlitosway Bernal

I’ve always ordered all dark meat(16 pcs.) and always being told that will take time to cook them. I ordered it on line this time and gave it some time until the order tracking tells me it’s ready. I sent somebody to pick it up 5 minutes away. On site and the chicken is not even dropped yet. They gave same excuses blah blah blah. Why not just say sorry sir , we drop the ball and doing what we can to get out asap. This take time about an online printer and it’s because it’s all dark meat doesn’t cut it. It should been ready unless somebody not doing there job correctly.

Natalie Green

The chicken strips are extremely bland. They have no seasoning or flavor at all! The batter is bland & unseasoned & so is the chicken itself. Even the spicy strips have the hot spice on the crust but the chicken is tasteless & unseasoned!!!!! This is my 5th time ordering during the past 2 months. I continued going because I’ve always liked the chicken express in Frisco, Ft Worth, Carrollton & Aubrey over the years so I was trying to give the Denton 288 location the benefit of the doubt that perhaps the first time was just a bad batch & mistakenly missed being seasoned but 5 times isn’t a accident, that’s intentional. This is absolutely the worse chicken express tenders I’ve ever had (5 times) I’m tired of wasting money because I had to throw them away. I’m new to Denton but heard there’s another chicken express location that’s about 9 miles away from me so I’ll try that but if it’s not any better I’ll wait until I’m in one of the above mentioned cities before I order chicken express strips again. Also, each time (all 5 )the mash potatoes were pasty not creamy like real mashed potatoes.

Texas Sass

I witnessed the following today: there was an elderly lady standing off to the side waiting for an order. I ordered & received my food. The lady stood waiting…for over TWENTY MINUTES! She finally went up to the counter to ask about her order. The employee told her it would be another TEN or so minutes. The elderly lady understandably became frustrated and told the employee ‘that’s what I was told 25 minutes ago when I paid for my order’. The employee was unnecessarily rude to this woman who had been waiting for her order. They didn’t offer to rectify the issue or offer any compensation. They were just unkind to the lady. The lady told them to ‘just give me my order…I don’t care what kind of pieces’ (apparently she had ordered specific pieces). The employee again was unnecessarily rude. I felt so sorry for the little old lady. She did tell them ‘I won’t be back’ and I don’t blame her. I don’t think our family will go back there either. Do better Chicken Express!

Bradford Osborne

AVOID!! Terrible location. Spent $50 on a family meal and waited forever despite being the only one in line on a weekday night and had been seemingly for at least an hour. Somehow a line built behind me, and a lady at the window went to hand me my food asked me for an order #? then closed it when I didn’t have one and my food sat there for 5 minutes until someone else came and finally gave it to me. Cream corn was overcooked, rolls undercooked, and 90% of the chicken was breading that tasted like it sat out for hours. Everyone at the window could care less if I was there and the guy on the speaker was the only decent encounter. Not to mention I got fries that were so soggy and still managed to taste and feel like they had been recooked several times already. Threw most of everything out :( please don’t waste your money here they won’t be in business much longer. Overpriced garbage.

R Flexx

I would give zero stars if I could when a person spends their money to eat the want fresh food the first order was cold and okra and hush puppies was over cooked I go back and the new order was worst no gloves just digging in people orders

Baybee Doll

This location is always mediocre but after today I won’t be back . The customer service was really good . Good hot and fresh . The fries were not fried that good but when I went to dip my fry in the ranch I noticed a piece of hair fried into my French fry . I was going to call the store to complain but at the bottom of the receipt it states no refunds unless returned same day. I do not live in Denton I never knew any company to make such rules. I know the images look like lint but it is cat hair down the fry the color of the hair changes .

Jessica Schrubb

After my husband and I ate 2 rolls, we found mold on all of the remaining ones. I can't find a way to report to corporate. Check your food before you put it in your mouth