Nathan W.

Asked for a bacon double stack no onion or pickle, and got handed a sandwich with no bacon instead.

Zachometer

Wendy’s in general is VERY expensive for what food you get, for the 20-25 minute wait, for the mediocre environment, and for poor service. My child enjoys Wendy’s so we stop by on occasion. If I had my choice I’d never visit.

Every morning, I have the worst service ever scan the line for 20 minutes. Three Staring at you, you ask him if you can get somebody at the counter anyhow just walk away. It’s like it’s every morning that’s too windy in endicott on Washington ave

Silicon

Whoever was working 2nd window at 8:30 this morning needs their hearing checked. You guys overcharged me and my order was completely wrong. I come here often, whoever that guy was, I had never seen him before - I hope I don't see him again

Hector Medina

The service is terrible you have to wait for a very long while for your food waiting for my food will be the last time because I'm never going back to this place why because they spit in my burger never offered me a refund or replacement with no spit have you ever received a burger that looked a little bit shiny or very drippy it's because they spit in your burger I didn't eat this I fed it to my dog no refund no replacement no nothing so I have contacted a lawyer and I'm going to be suing them terrible place I would not recommend anybody eating here unless you want to spit Burger

Connie Finch

I ordered a Junior Baconater and a large soda. Upon arrival home, I found that I was given a small cheeseburger with a stip of bacon. They also gave a small soda. My order is mixed up EVERY time I go through the drive thru on Endicott. But they certainly don't mind taking my money for my original order.

Chloe St. Etienne

Road trippers, avoid this area at all costs. Seems to be riddled with drug addicts/crime, because every business immediately refused restroom service. This location’s staff avoided even looking up as I waved/knocked from outside (around 11pm) seeking food in exchange for restroom use. The patrons in the drive-thru line seemed equally traumatized when I politely tried to ask a question from my car (rolling their back window from 6 ft away).. Also avoid 86, bumpiest/worst highway to drive a tow on.

Tom Beierle

Typically I enjoy Wendy’s, the one in the industrial park “loves” is great. Best I’ve ever had. But this one in endicott is usually mediocre at best. And today I had the worst experience ever. I ordered a medium fries, a 4 piece nuggets, and a jr bacon cheeseburger. And at first I didn’t add the cheeseburger but did once I got to the window. He said it went from 7 dollars to 12. I was confused but just said uhh okay I suppose. Figuring I’d just look at my receipt, but never got one and he shut the window. So I went to the second window and told her I think I ordered it wrong, it should be the 5$ biggie bag that comes with all these items and a drink, can I change it? And the manager came over and responded with “no it’s already rung up” and since I had a long line behind me I went inside and she came back over and said “I already told talked to you?” And I said yes but I didn’t want to hold up the line, can I just return my food and buy the bag since it’s less than half the price and also get my drink? She replied “this isn’t a department store, you can’t just return things, there’s nothing I can do for you, you ordered it that way” so I told her yes and I tried to change that but he didn’t give me my receipt so I didn’t notice till the second window before receiving my food so it still could have been changed? But she insisted it couldn’t and said “can I just give you a drink?” I told her I don’t even care about the drink I just want my 7 dollar back. And she said she can’t do that and to have a nice day. To which I walked away and said thanks for nothing! And she laughed at me and said “have a nice dayyyy!”. She was a heavier set women with a few missing teeth working at 430 on a tuesday October 29th. I’ve always been offered a combo when if I’m ordering items separate and have always gotten helpful service if not satisfied at other restaurants. I was not a difficult rude customer that she needed to be rude to in return. I just wanted the correct value for my food. And was told it was my own fault even though I had noticed it before receiving my food. But once they have your money they’ll be dammed if you’re getting any of it back. That’s their money now! I will never go back to that Wendy’s as long as that women is working there. She was extremely rude from the moment she started talking to me. How she got to be a manager of any business is absolutely beyond me.

Joshua Kaye

Not the first time my order has been messed up and the people were rude. This time I ordered a spicy chicken sandwich and got a chicken bacon ranch instead. Tried to eat it as the line is crazy and they won’t let me come up to the door when the lobby is closed. The chicken gleeked grease everywhere. It was so disgusting I couldn’t eat anything.

Michael Savona

Waited in line for almost an hour, several people behind me in line left, I probably should have done the same. They screwed up the order for the person in front of me then made us all sit there for almost 10 minutes while they figured out what was going on inside, before asking the customer in front of me to pull into a parking spot. By time I got to the window my food was getting cold, when I got back with the bag was missing a whole order, was given wrong drinks, and not one of their employees had any customer service, let alone people skills. Would give ZERO stars if Google would let me. $50 order, got $3 service, too pissed off to go back and wait in their ridiculous line for the refund, or another cold sandwich. Normally I would let this go, but this is the 3rd time in a row from this location that we experienced some if not all of these problems in the last several months.

Jacob Cross

There's a sign posted at the door that says the dining area is closed and to use the drive thru. The dining area has people clearly eating inside despite the doors being locked. Clearly the manager is showing favoritism and closing the main part of the facilities just so a single group can eat alone. I'm gonna go to a different location. Thanks for delaying my lunch.

Rachel

they always have a attitude every single time i go there. I have worked food service jobs before so i can understand being frustrated but to take it out on customers? bro i even asked for a potato 10 TIMES without someone rushing the order because they are going on break and gaslighting the customer that they never ordered a potato. Not once have i complained to a manager since i try to understand but they need to hire nicer students