Dunkin'

Carrie

Very poor customer service. No acknowledgement or eye contact when ordering. I ordered a black coffee, and expected an employee to call out the order since there was no name asked, and waited for minutes. I simply had to assume the hot coffee on the delivery counter was mine and walked out. Would have rather gotten gas station coffee instead.

Tiana Johnson

I would get a drink from this store every night but stopped coming starting a little over a month ago. Something changed and it always seems dirty, my drink was not being made right, and the service i get is shameful. My last straw before writing a review was the tall unhygienic employee getting an rude with an old lady who was confused but she was still so sweet. I guess if you lack morals and hygiene, Geneva Dunkin Donuts is the place to work. If I was the Store Manager, I would be embarrassed to say "I run the Dunkin in Geneva" .... Yeah into the ground. Looking at these reviews seems a lot of other people agree which suggests this is not an isolated incident. Someone hold these employees accountable. It may be a minimum wage job but it is still a place of business. P.S. ... Someone get that employee a burger and a shower.

Natalie Apthorp

They will always get your shit wrong no matter what I don’t know why that place is being run by a bunch of 14 year-old. They have no customer service skills and will just stare at you until you drive away. They don’t say anything and they forget items so just be aware that that place low-key sucks

Roo Wells

Put COLD 🥶 MELTED CHEESE ON TATER TOTS , food pose be hott not cold. Than called told me that’s how pose be like I don’t come here befor work…Disrespectful an TERRIBLE FOOD SERVICE COOK THE FOOD!!!

Molly Butcher

I ordered a breakfast sandwich and there was a hair in it. Disgusting! I called their corporate and was told there was nothing they could do to help and that I would have to speak with the franchise owner and they would put me in contact with them. We'll see if I actually hear anything back from them. I seriously doubt it. I tried to call the store I bought the sandwich from and naturally "all circuits are busy" no matter how many times I try to call. Convenient. Seems no one wants to take responsibility for some rather disgusting food preparation habits.

Nik Nak

Constant inaccurate food orders. They either forget something, made it wrong, or the coffee is dirty water. Orders are rarely up to par or consistent.

Xandar

It was much less busy because of the price increase. Still can’t make the coffee right. It was like drinking chocolate syrup. Waste of money. I hope this new owner fails miserably.

Danielle Stevenson

Took extremely long for 1 item. It was just a lg macchiato, with almond milk and 2 extra double shots of espresso. Then I had to wait and they took forever to just make my drink and it's always busy, and the people behind the counter, laugh and joke around.And take their good old time

Asia Richter

They messed up my order. Gave me a hard because I told them my order was wrong. Had family go an hour after me, they had the same experience. They messed up their order and were just as rude to them as they were to me.

Wanda Boch

Cashier was great, drive thru was backed up, took quite awhile to get thru the line. chai tea latte tasted like iced milk. Absolutely no chai flavor. Very disappointing

Kirb

Waited in line for 15 minutes, had to ask hello twice before anyone talked back. Once I got my strawberry milkshake, it was literally just ice chunks and milk. Worst service ever.

Autumn Schafer

Waited 20 minutes in the drive thru for 1 large iced vanilla cappuccino. They tried to hand me a small and I said I ordered large and somehow they had a large made in seconds but it’s a complete different color than the first drink they tried to hand me. I don’t even think I got a cappuccino, tastes like they just gave me a cup of large iced coffee. No vanilla or sugar either so I can’t even drink it 😭 Tried to call them about 10 times and the line just rings until it cuts out… they had about 15 people working back there no reason for them to be messing up every single day and for the wait to be so long

TaintedEnd

The woman in the drive thru broke my debit card. The coffee here is never consistent, does Dunkin have recipes? It does not seem like it because one day my drinks will be good and the next it will be undrinkable. Most staff are not friendly either so it makes everything much worse. It’s clean-ish most of the time I guess.