Wendy's

Worst Wendy’s Experience My husband and I decided to have lunch at Wendy’s today, and it was one of the worst dining experiences we’ve ever had. We went inside to order to-go because the drive-through was backed up and barely moving. We were greeted by a sweet and friendly employee with long black and red braided hair—she was the only bright spot of the visit. She let us know she was new, and it was clear she hadn’t been trained properly. It was upsetting to see her struggling without much support from her team. I ordered the Spicy Ghost Pepper Ranch Chicken Sandwich, only to find out they were out of spicy chicken patties. I had to settle for a regular patty instead. While we were waiting, we tried to get our drinks, but the soda machine was out of nearly everything except diet soda. When we asked, the staff said they had more options in the kitchen but had to set up the Dr. Pepper. We waited ten minutes while my husband’s Frosty melted, only to finally receive a flat, carbonation-free Dr. Pepper. Frustrated, he gave up and settled for a lemonade. Meanwhile, two bags of food sat on the counter for several minutes without anyone calling out a name. When we asked, we were told they were ours—by this point, the food had gotten cold. When we opened the bags in our vehicle, the orders were wrong. We went back inside and asked for a refund. The manager came over, and instead of resolving the issue professionally, she interrogated us about what was wrong. Even after showing her the receipt (which turned out to be for someone else’s order), she argued with us! This experience was unacceptable. The only redeeming part was the kind lady who helped take our order, but the lack of training, disorganized staff, poor drink options, wrong orders, and rude management made the visit unbearable. We won’t be coming back to this location.

I was going to eat here but waited behind a car in drive through 20 min and heard the lady in the drive through tell the car in front of me “okay you need to be patient” after she had sat with two cars behind her for 10 min. There was one car in parking lot!!!! I tried to go inside hoping it might be faster and the door was locked at 5:20 pm. It is really a shame because Wendy’s is a good restaurant. But unfortunately, with service like this or a lack of service like this, this Wendy’s will not be in business for much longer.i went to Whataburger after the whole ordeal! Terrible. Date 4/13/25 time 5:20

Jessica Stubblefield

Tonight I order food went to pick it up (I live 5 to 7 mins away depending on traffic) I got home and my order was wrong cold and soggy. When I called to ask her what had happen she was very rude. Told me she made the order herself so I was lying. I loaded all the food up and went back up there. Showed her the food she goes oh staches off the counter. They remade the food and still gave me the wrong order. I asked for a refund and they could keep the food. She said no told me to leave and not come back. I was not rude I say please and thank you but that lady behind the counter was testing me.

Mason Gaskill

Went to eat here with my family and the doors were locked. We were traveling through and we wanted some Wendy's. Had to go somewhere else because they didn't unlock the doors. (Yes, they were open, the doors have been broken for quite some time and haven't been fixed)

James Stewart

3rd car in the drive thru. Waiting 15 minutes before people decided to go next door to taco bell. So I pull inside and no one is working or manning the drive thru until I say something. Still got my order wrong on top of it. 3rd time this month.

Philip Murad

Worst service I've ever seen at a fast food place. Five people standing around and no one taking orders. Food takes forever to come out. I'll go somewhere else next time I'm coming through Lufkin

Shelita Jenkins

First I went to Wendy's for a strawberry swirl ice cream, and in turn said I'd purchase a meal. I was very disappointed because before I could even get out of the drive-thru I ordered the biggie double stack meal. So the drive-thru lady said oh there's a wait on the meat so I said okay I'll so a few minutes passed by and I'm waiting and I'm waiting patiently. Before I even got out of the parking lot, I stuck my hand in the bag to get some fries, and they were cold as ice and old French fries, and the nuggets were cold as well. My strawberry swirl was in a swirl it had the strawberry stuff at the bottom of the ice cream. If I was to put a straw in there I'm drinking nothing but the strawberry syrup that's at the bottom of the ice cream and and even if I use a spoon I will have to get the strawberry into the to make it what kind of crap is that. My burger was dry, the meat looked like it was overcooked, and dried. It was just a horrible meal.

Josh Rhoden

Service was slow, every car in front of me had to pull forward to wait on food including me. When I got home 2 meals were missing and had to go back. When I came back for the 2nd time they still got my order wrong (kids cheeseburger had no cheese). They make fast food difficult and don’t care.

Emori Darnell

I ordered my food through the app to get head start because it takes soooooo long for them to “prepare” it. I ended up still waiting 15 minutes for my food and all I got was 2 breakfast sandwiches after I was told it would only take 3 minutes to make. Wendy’s in Lufkin needs to shutdown or hire help because the wait times are really ridiculous.

hannah groves

We are a family of 7 and have frosty tags. Every week we try going on Saturdays and most days the dinning room is closed, and drive through is often getting things wrong. When we are able to go inside service is good.

Hanna Fowler

I went through the Drive through one night about a week ago and the woman taking orders was SO RUDE. She talked like she hates her job and me being there was a big inconvenience. She said give me a moment and I'll take your order, but she said it with such an attitude. I said no you know what just forget it and I drove off. She was not getting my business after that and I'm sure she was glad I drove off & didn't have to inconvenience her any more. Horrible horrible experience and I hope she isn't treating everyone that way. 👎🏻🚶🏻‍♀️

Teresa LeDoux

The worst food and service we have ever received anywhere in 50 years! We ordered combos number 7 and 8, which were not only burnt but also old and reheated. There was no other customers at 10:30 pm yet we waited in the drive thru for 9 minutes. While being told twice she would take our order in a second. Meanwhile the two employees were outside 😳 🙄. On a break?

Lorenzo Renteria

Make sure you CALL THEM OUT for not wearing gloves...spotted the fry girl throw a fry back in the batch w/out gloves..register lady almost served my ice without gloves til i told her and while i waited i captured a random 3rd person flippin these!! Management needs to lead by example. There's standards and this isn't it..