Shara Cutts

This was my first time visiting the Mesquite location and I must say I was very impressed. Taylor was our server and see was an absolute sweetheart. The atmosphere was very calm and it looked brand new inside. I decided to stop by because I got an email that let me know Shell Shack has an all new menu plus $1 Drafts and $1 Margaritas 7 days a week. We ended up getting strawberry mango margaritas, Chicken and Sausage Gumbo, Death by chocolate cake, the new Crab Daddy Feast boil bag and the new Big Easy Burger. I've never seen a burger with sausage on it so that was a pleasant surprise. I'll definitely be back! Everything was delicious. The manager and GM also both stopped by the table to greet us and ask us how our meal was. Excellent customer service

+3

Tamara Sims

We have tried this place twice now and both times the food is absolutely delicious the staff are friendly and professional

+3

Sean Clark

Haven't been to Shell Shack in forever! First time to this location. When I walked in, the hostess was sitting at the stand on her phone watching TikToks...looked up at me and just said "For 1?" No one greets/welcomes you into an establishment anywhere around this town! I order the MVP, which came out in good time and tasted great. Only complaints I have are the sausages tasted kind of weird and the crab was light on meat inside the shells. Can't expect much in North Texas when you're used to East coast Florida seafood boils. My waitress was awesome and my experience aside from the beginning was good.

+1

Marissa Perez Brower

I had the Cajun pasta, it was kinda bland and the chicken tasted odd it was grilled but when u bit into it... it was rough and crunchy? Not good. I had to ask forge some of their Cajun seasoning to add to my food. The shrimp in the pasta was nicely cooked though.

Ravyn Williams

We were seated pretty quickly, but the service was absolutely horrible. We waited over 10 minutes for someone to bring us water and over 25 minutes for our orders to be taken. By the time the food came out, it was cold... we wanted them to warm the food up but were nervous it was going to take them an additional 30 minutes to bring it back out. I definitely do not recommend this location.

Jewel Byrd

Update- 3 years later we went back. Tried wings and shrimp this time around. Flavor was lacking with both entrees. This was the opinion of everyone in our large party. However, service was much better. The total experience was mediocre. They sell their crab legs by the pound. Potatoes, corn, and sausage are sold separately. It took about 15 minutes for someone to take our order even though there were only 3 other customers in the establishment. Our waitress was friendly and very helpful. As for the food, the sausage was salty, as was the sauce the crab legs were in . They forgot our potatoes. But remedied that quickly. The potatoes were huge! We ended up not even eating them. I prefer baby red potatoes with my crab legs. I wasn't impressed with the food, but the waitress made the experience better.

Andrea H (Goddess Juyce)

I really tried to reach out to customer service before this review. I am pretty sure they served us someone else's spicy overcooked boiled last night. We indeed informed our server but no action . The crab legs was so tough it was a struggle to crack em. This is only my second time here and this experience was terrible.

Lonyea Leaks

Gave 4 small sausages for $3.25…we said something to the server she apologized saying she supposed to make awareness that 5 come with ……………. most of our mussels were already dead before cooked and given to us…. Food was cold as hell! Almost 2hrs after leaving I’m suffering from food poisoning …. I threw everything up to the point my stomach was scraping the bottom of the barrel which hurts so bad. Never ever coming here again.

Jeramie OK

Horrible service.... didn't even make it to dinner. Went here because it was close to our hotel. We ordered a double and coke (tall glass and lots of ice) and a draft beer and started looking at the menu. Our server brings back a short glass single and a bottle of beer. We explained the issue and he explained the draft in that particular beer was broke. No issue, I opted for something different and we asked that the double be put in a larger glass with ice. He comes back right after that with a different bottle of beer and a tall glass, no additional ice. He then mentioned that all of their drafts were broke so he would just pour bottled beer in a glass. The "double" was in no way a double.. it was so weak it tasted like straight pop. They just coupdnt seem to wrap their heads around simple things. Bad experience... we just paid for the drinks (charged for a double, beer was okay on price) and left for another restaurant.

+4

Zanee Hayden

OhKay I drove 2 1/2 hours to try this place the food was really cold the flavor wAS GOOD MY crab 🦀 legs was frozen and the clusters came with legs broken off the manager came and ask “was the inside frozen or just the outside ?” lol then they discounted a few things off my ticket . Saying they couldn’t do much. I then just ordered a bowl of gumbo and paid for the chicken and sausage gumbo but no sausage was in the gumbo. I had to come and leave my honest experience I’d rate them 4.8/10 maybe I’ll have to try them out again but almost three hours I’m truly disappointed seafood is my top favorite I’ve had tons of it but I’d prefer the pluckers across the street .