COMERCIO

Buen servicio y atención amable.

Pueden preguntar por los trámites que ahí se realizan

Pedí información y me contestaron rápido

Uber servicio y rápido

Los tramites son rápidos

Excelente atención

Great attention

Buena atención y los trámites rápidos.

Servicio de 9 a 15hrs, de lunes a viernes, lleven tiempo y efectivo para hacer sus pago, solo aceptan tarjeta del bienestar

alguien sabe que documentos se necesitan para solicitar un certificado de libertad de gravamen con aviso preventivo y si es con cita para el ingreso ya que iría de león Guanajuato les agradecería mucho o alguien de una notaria para poder marcarle y me diga los pasos a seguir

Muy buen servicio, rapido y cordial. Resolvieron mis dudas, me orientaron y me dieron consejos sobre los tramites que debía seguir.

Misael Carreto

Fluent and friendly

Juan Arturo Mendoza Hdz T-169

Very good service, you just have to go alone since only the person making the transaction can enter because it's very small

Profesora Gutiérrez

The service and attention are very good, but there are things that need improvement, such as the lines. They should consider the state's climate, as it exposes users to heatstroke. Another thing to improve is the payment method, since many of us don't have cars, and it's a real problem to wait in line to get the payment slip, go to the bank (which, by the way, isn't nearby), and then return to wait in line again to complete the process. For those who commented, there are places to make photocopies across the avenue. I was assisted by the director and the legal representative, who gave me a complete explanation of how my process works.

Buenas instalaciones más amplias esperando tengan mayor funcionalidad que las anteriores!

Me atendieron muy rápido y con amabilidad

Oficina gubernamental con servicio atento

La atención fue rápida , el lugar tiene estacionamiento .

Ir a hacer un trámite fue visitar casi todas las ventanillas y esperar mucho tiempo.

Por la contingencia solo están atendiendo con citas y únicamente ciertos servicios, a quien quiera ir a realizar trámites o consultas les recomiendo agendar cita por telefono

Tienes que solicitar tu trámite, ir a pagar al banco y para entrega de tu trámite es muy tardado 😔

Están poniendo muchas trabas para dar información, y además en algunos municipios te atienden con cita.

Irma Przgu

~ What's new here? I'll tell you about this place; there is parking and wheelchair access, at the entrance there is a guard who keeps track of entry and exit, sanitizing to avoid COVID infections, he gives you the sheet(s) of the procedure(s) you are going to do, only one per procedure, so I suggest you make a copy before filling it out; there are windows to submit documents, enter documents and a cashier where they invoice you and give you your capture line so you can pay at the bank. All the staff is very friendly and as advice I suggest that for any procedure you want to do, ask carefully about how to fill out the procedure so that you don't make any mistakes and they can speed it up; they themselves advise you, with kindness and patience EVERYTHING IS POSSIBLE ~ good luck!!! ~ Ah! I forgot to tell you that there is nowhere you can lean on to fill out the forms and it is very hot in there, but everything is fine, huh? ~ tip: leaving, crossing the avenue on the right there is an OXXO on the corner, well, on that street, there is a stationery store for your copies, the lady is very friendly ~

regular puede mejorar el servicio

Maso

Bien pero siguen tardando entregas de certificados solicitadas con antelacion

San

As in all government offices, the lady at the entrance was incredibly lazy! She just gave us the form but didn't tell us we had to take a number; the police officer at the entrance helped us instead. The lady also didn't tell us we had to go to a second window. The payments clerk was the one who told us; if he hadn't told us, we would have left thinking the process was complete, and then if we came back in a month to pick up the document, we'd have to submit it and wait another month. For God's sake! Don't they care about doing their jobs? Aren't they fed up with so much mediocrity? Fire that lady and pay the police officer more. And it would be better for everyone IF WE COULD GET THE RESULTS ONLINE.

angel Eduardo martinez paniagua

Good service, not the best but acceptable, it takes a long time to get to the window and if they are friends of the person serving, forget about going quickly because they will be served first.

MIRIAM VILLEGAS

March 18, 2022, no Covid protocol, lots of people and obviously no social distancing, only the owner enters, we arrived without an appointment.

Por que trabajan solo 6 horas?

Al momento de realizar un trámite, te dan ciertos días hábiles para la resolución del mismo, pero no puede ser que uno respete dichos días pero ellos no. Son amables? Tal vez! Pero no quita que sean ineficientes.

Los empleados son amables, pero no hay formalidad en los tiempos de entrega, me dijeron que 15 día hábiles y dicen que se encuentra en firma?, es miércoles y me comenta el empleado de recepción que tal vez hasta el lunes¡¡¡ El pago de los trámites se deberían efectuarlos en las mismas oficinas, para evitar ir a los bancos.

Odalmira Ortega

I've completed two procedures. 1. Certification. They authorized a summary of the deeds. They made me go around three times. And in the end, they didn't have any important information, so I had to request it from the Notary and spent more money. 2. I requested that they remove the bank lien from my property, but they said it would take 15 to 20 business days. I arrived a month later and they said it hadn't been released yet. I went the next month and they repeated the same thing. Then they made you go to the Department because they had it on hold. Obviously, when you went, they made you wait for more than an hour because they hadn't signed it.

Carmen Gutierrez

Going to these offices, like any other government office, is extremely uncomfortable. There are procedures that are requested "urgently," requiring an additional fee. The information I received to pick up my request was to come before noon. Upon arrival, I was told it wasn't ready yet and that I should wait 10 minutes. I expressed my annoyance, commenting that the information I received was "come before noon and your document will be ready." My expression of dissatisfaction was taken badly by the workers and, as if it were a punishment for a teenager in high school, Miss Alma Angelica Esparza Rodríguez, Coordinator of the Official Parts Office, told me, "I don't know if we'll give it to you until I've served the 48 hours," she rudely and despotically, as punishment for expressing my dissatisfaction with the fact that they're not providing the correct information.

Carmen Garcia

It's a public building that never considered the public (users) who come to complete paperwork. To use the system, you have to stand in a space where you can barely fit and take notes, just two centimeters away from the user at the next machine. They forgot to put in a bathroom! Employees and users have to go looking for a restroom at the neighbors' places: Sam's Club or the stadium! The only support that deserves praise is from Marco in the information area. When will public offices start thinking about users and employees?

H S

There's no complaint about friendliness. The problem here is efficiency, especially if you need a procedure, which can take days without a response, even if you're coming from another city. They don't provide information over the phone. The office is accessible and has parking, although it's sometimes limited. There's no public restroom.

Horas sin sistema y los ingenieros sin hacer su trabaji

pésimo servicio, tardan demasiado los tramites

PESIMO SERVICIO Y EL NUMERO TELEFONICO QUE PUBLICAN NO EXISTE!

no contestan, te cuelgan la bocina

Pésima atención

Sin sistema :(

Muy mal servicio demoran un mes en un certificado de gravámen

Pésimo servicio! Te hacen esperar horas y horas 😖

Llamé para conocer requisitos de trámite, para no ir sin algún documento y por ésta cuestión de pandemia, no ir si no es necesario. Pero no contestan al parecer debes saber la extensión de dónde vas a hacer el trámite, no te presentan un menú, y simplemente me cortan la llamada.

Un clásico departamento gubernamental deficiente con personal prepotente. No tienen el mínimo tacto para tratar a las personas que no son contextualizadas en el rublo. Fechas de entregas incumplidas y pésima orientación.

Aunque había poca gente nos tardaron bastante, inicialmente me dijeron que regresara por mi trámite en 5 días y al final que mejor les de 7 días porque tienen mucho trabajo.

Pésimo servicio, pides un búsqueda que te la tardan 15 días y cuando vas no la tienen te hacen ir varias veces, te dicen q por q las firmas, q venga el viernes, y vas y no lo tienen, te cobran y no cumplen.

Alguien de casualidad sabe si tengo que agendar cita o ir así y formarme?? Porque en los números de teléfono nadie contesta y soy del estado de mexico, seria de mucha ayuda que me ayudarán porfavor

Pésimo servicio reciben documentos de otro municipio y te cobran y después de un mes te lo devuelven diciendo que no les corresponde y lo peor te cobran para regresar los documentos

Pésimo servicio, lentos, torpes, ineptos, raterotes, deberían hacerles una auditoría, cobran hasta porque sopla el viento.

ATENCION BUROCRATICA MEDIOCRE, LA PEOR OFICINA QUE HE PISADO, INEPTITUD EN EL SERVICIO, PARA PARODIA DE PROGRAMA CÓMICO

Clásicos trabajadores de gobierno....nunca contestan el teléfono y la persona que llega a contestar simplemente no sabe nada. Pésimo servicio

Burocracia inútil al máximo, vuelta y vuelta por que a los inservibles servidores públicos no les da la gana trabajar

Pésimo servicio, te dicen una fecha y te salen con que vengas despues y un viene desde lejos

Tengo mi Contrato de compra Venta en la Mano ,Hablé para informes me Dijeron que tengo ir a la surcusal Porque no dan Informes por teléfono 😭😭😭😭 simplemente era una pregunta si no no que Pooccc

GRISEL PALACIOS

It's a disgrace. They charged me almost 4,000 pesos for a procedure that wasn't done correctly. I've already lost that money because the institution where the document was supposed to be delivered had a delivery date, and on the day of my supposed procedure, they told me the document wasn't submitted. They're completely useless.

irving roberto aguilar rosales

They say they open at 9am, but they start working at 11am, if it suits you, depending on why there's no system or something like that. Bring plenty of time and come relaxed, because otherwise they'll end up making you angry with the poor treatment they give. It seems like they're asking for things for free.

Armando Martinez Resendiz

They treat you badly and are very slow

Jose Morales

Terrible service. No one knows anything, no one can guide you through any procedure. Everyone is very despotic and rude, and they won't let you in before closing time. I get there at 2:00 and they won't let you in.

Pat Rev9

Terrible treatment, awful service and attention, from a woman at window 3, who wears glasses and looks quite old. You can't ask her about the procedure you're there for because she becomes defensive. It's worth mentioning that there's no one to complain to about the terrible treatment.

A. Prpl

I waited until the process was complete to give my opinion. When I came to request a copy and pay a hefty fee, everything was fine, but now that I'm here for the delivery, there are two windows, and at window 4, the guy left when the person he called didn't show up. He's been here for about half an hour, just wandering around, and he didn't close the window. He's just wasting time while there are many of us waiting for deliveries. And to top it all off, the woman they called "Lupita" at window 3 let a woman go ahead, and now a couple, skipping the line for everyone who's still waiting... and well, she's disappeared too, and who knows when we'll finally get through...

FRANCISCO JAVIER ESTRADA MEJIA

Terrible service from the people who work there and super slow, you need to have at least 2 or 3 hours free no matter how small your procedure is.

Frank Becerril

The service from the evaluators is very poor. The procedures are extremely delayed. There is no one to answer questions and they just stand there watching. A change is urgently needed. This slowness cannot continue.

Yesenia Contreras Ayala

They don't accept card payments, which means that a process that can take 20 minutes can take up to two days, especially if you go after 2:00 p.m., right before closing time. Check-in in the morning is very fast, but service is slow, as at 9:10 a.m. there are still users who aren't being served, even though the opening hours are 9:00 a.m.