Tomas Simon Gomez

Good airport for flights within the EU, quite comfortable and just the right size. However, if you have to go through passport control as a non-European is HELL, the queues are absurd. If you are travelling to Europe as a non European save yourself the headache and fly to Madrid instead.

mLing G

Super slow in clearing immigration secuirty. The efficiency is like third world country or worse and we almost missed our flight. Everyone in the queue (taking different airlines) we checked with also told us the departure time has passed while all of us are still queueing 🤦🏼‍♀️. Luckily the airline we have chosen is a responsible airline which they ensure all checked-in passenger board the plane before take off. I overhead even the local ground staff admitted that the delay was on immigration. For those who plan to depart from this airport, pls arrive at least 3 hours in advance of your flight to check-in and clear the immigration customs at least 2.5 hours in advance.

Kwanchai Nualchanchy (ตั้ม เวโล)

Small, efficient, and overcrowded. It’s taken us 40 minutes from queue to pass security checks. Officers seem to work professionally but I think it's not enough with the passengers

John Schranz

A horrible airport that has grown too fast in constant search of increasing revenue. Security staff are often unhelpful (to say the best), and the waits at security can sometimes be extraordinarily long, including for intra-Schengen flights. Once past security, and if you still have time left, Terminal A is quite nice. But often there is not much time left, so its just a rush to your gate. Following the reply from the airport to my review, unfortunately the interminable wait at security is not a one off but a regular occurrence.

priyanka gupta

Always takes extra long at the immigration for all passport line, with waiting time going up to 2 hours as well. How can they be so inefficient for eu capital airport. Edited - so after the reply from brussels airport I went through the 1 star reviews, while all talk the same thing about understaffing at the immigration and emigration. These seem to have started 6 months back . I have been flying in and out of belgium and I experienced the worst queues in December of 2025. Before this even in September October, wait time was long only at the immigration at around 1 hour max ( guess). But 2 hour wait this time was frustrating. Interestingly before the standard reply of brussels airport was- thanks for feedback this helps us improve and now it is -you can complaint to federal police directly. Not sure if these feedbacks are relayed back to the responsible authorities and the burden is just put on the passenger? Compared to other international airports- think new york and delhi, they employ fewer officers at the immigration/ emigration. If you are taking an international flight outside of eu- consider sitting on front seats near the exit, try to get out of the plane earliest and no washroom breaks in between. Otherwise airport has okay- no option to fill water bottle after emigration, so make sure to fill water bottles before, at water station located on the left after security check or keep 1 euro handy for water at airport. Really feel sorry for all the shops at the gates B where passenger dont to go because all their time goes in the emigration. Security check line is fast moving. No problems there.

Юлія Йолкіна

Overall the airport is ok, but annoyingly takes time. Pros: + convenient location, so you can reach Brussels in like 15 minutes and size of the airport; + staff are also ok, didn’t happen to experience any rude behaviour, etc. Cons: - The main one: CRAZY lines for passport control for “all passports”. I came from Tokyo yesterday and I haven’t seen such a long process for passport checks in a long while. Usually it takes 15-30 min. In Brussels I spent 1:30 to exit the airport after my flight. ONLY ONE booth for “all passports” was open, not corresponding with number of passengers arrived. Today I am departing from eu zone again. Again long and slow line, but 3 booths are open. - Consequently, baggage claim was complete mess. Overloaded lines, since people were stuck in passport check. Conclusion: arrive EARLY, especially for non-EU flight (at least 3 hours and proceed to passport check asap). EU flights have much smaller line. Expect to stand in line. The access to the airport and navigation are no problem though.

Sofia Sebastian

The worst of all I've been to. Avoid if possible! It took me 3 hours of standing at the immigration. The airport staff already distributed water and cookies for everyone in the non-EU passport.

Gabriel Gavazzi

The only airport in Europe where bags take routinely between 30 mins ( at least) to 60 minutes . When you don't have luggage issues then you are blocked for 30 minutes on board after landing because the airport just sends two shuttles bus for disembarking .... This is quite bad when you land at 2350 and loose precious time . To me customer satisfaction or western standards are not a priority for this airport. Too bad .

Goh Si Quan

Very bad experience with Brussel Airport procedure. Came 3.5 hours earlier to do my VAT tax refund and at the same time we have sufficient time for our check in. But the whole VAT process took up almost 2 hours with the queue and staff that are not helpful and they are not even updated to electronic proceed which we can find in Korea, Japan etc. We have to manually queue for the stamping process and dropping it off at the mailbox (not knowing if we will get our tax refund back). And they separate their stamping with processing with other currency exchange shop (which they do process immediate if your tax refund is 500 euro and below that the staff that told me). Those that are 500 euro above have to be done by mailing. Upon finishing our VAT refund , we have to queue to do our check-in which is really overcrowded we literally have to queue for almost 2 hours which made us to missed our flight. Knowing we have so many people queuing they are understaff in their custom counter. And no staff was there to man the queue and people start pushing and cutting the queue. Please be aware for those who are departing via brussel airport. Really bad experience. If I have a option to give zero star I would. BAD EXPERIENCE AND DISAPPOINTED WHICH THEIR SERVICE.

Lui Audrey

Horrible, disorganised customs clearance and unhelpful ground crew. No clear signs showing the immigration clearance counters. Just displayed "B" gate, who knows that's where the customs clearance counters are. Ground staff were not welcoming and not helpful at all, even aggressive to the crowds. We checked in 3 hrs at the airport, but due to the disorganised airport layout and festive crowds, there was a super long queue at the customs, we told the ground staff that our boarding already began, they simply offered no help at all, not even trying to expedite to allow those time for boarding to clear the customs first. And for EU passport holders travelling with non EU passports holder can joined the EU queue too. But when asked multiple times at this female ground staff, she simply said no way, we had to continue to stay on the "All Passport" queue which was horrendously even much longer than the EU queue. Then after we asked another ground staff whom seemed to be kinder, he told us to join the EU queue, whereby we found many other EU and non EU families with younger kids were on this queue. Then saw at the customs counter, the officer shouted at a mum with a young kid. What a horrible airport and staff.