Chris Danshaw

We love Sonic and visit the ones in Virginia a lot. This Sonic didn't score well with us. They have a new inside dinning area. We walked in and had to wait after ringing a bell. Then, the young lady finally came out and siad that she would be with us shortly. 10 minutes later, she came out. We decided not to order lunch because we didn't want to wait forever. Ordered 2 drinks that took several minutes. The drinks weren't even made correctly.

Jeff Frank

I stopped here after a dentist appointment with my wife and daughter. The district manager took my order and didn’t put it into the system. As you can imagine my order came out wrong. The food was excessively greasy and the bag was saturated. The place needs tremendous help. As a first time at sonic, it was terrible. Even the food when it came out the right way the second time. It wasn’t anything to brag about. 10 out of 10 don’t recommend.

Cheryl Feder

Service was awful AND slow. We tried the parking drive up to order...after waiting forever they asked if it was a pickup order, when we said no they disappeared. After waiting over 5 min we went to the drive up windows. They took the order right away but waited a long time behind 2 other cars. One item was wrong when we got to windows. They did remake it. The cream slush was good. The caramel milkshake was by far the worst milkshake I ever had! At least a third was gross whipped topping which i scooped off and threw away. The shake itself tasted nothing like icecream and more like they made from canned frosting! The texture was oddly glued and had a cheap overly sweet caramel flavor.I don't know if it was the flavor choice, but I'd never order a shake again after that! Combine that with the very slow service and a wrong item besides I can't recommend it. This is not fast food!

horrible horrible customer service. there was 2 lady's there, i tried the pull in drive through area, pressed the button and waited 15 mins and there was no answer. so we went to the drive through, t…

horrible horrible customer service. there was 2 lady's there, i tried the pull in drive through area, pressed the button and waited 15 mins and there was no answer. so we went to the drive through,…

horrible horrible customer service. there was 2 lady's there, i tried the pull in drive through area, pressed the button and waited 15 mins and there was no answer. so we went to the drive through,…

Came for 99cent corn dog day and they were closed. Wtf I was so disappointed. I've never been so betrayed in my entire life . Do better

worst burger I ever paid for....\ntaste like it was leftover from the week before\nstall bun, terrible

worst burger I ever paid for....\ntaste like it was leftover from the week before\nstall bun, terrible

worst burger I ever paid for....\ntaste like it was leftover from the week before\nstall bun, terrible

I don't normally leave bad reviews, but it's like they are trying to be bad. The app rarely loads at this location, so I usually can't get the deals on the app. When I can order with the app I wait…

Worst Sonic ever. My granddaughter and I frequently go to Sonic to enjoy a good iced tea. The Sonic on Jefferson Rd is PATHETIC! The service was terrible, I waited in the car for 30 minutes after o…

Worst Sonic ever. My granddaughter and I frequently go to Sonic to enjoy a good iced tea. The Sonic on Jefferson Rd is PATHETIC! The service was terrible, I waited in the car for 30 minutes after o…

Worst Sonic ever. My granddaughter and I frequently go to Sonic to enjoy a good iced tea. The Sonic on Jefferson Rd is PATHETIC! The service was terrible, I waited in the car for 30 minutes after…

waited in line for 30+ minutes and once I got my food it was all cold. Went inside to report it to the workers and others were complaining to.

Waited in line for 30+ minutes and once I got my food it was all cold. Went inside to report it to the workers and others were complaining to.

Waited with only 2 other cars. Made order. 7 or 8 minutes later employee comes out to the car and takes money - and only then puts in the order. Drive thru wait of over 20 more minutes so no, not f…

First things first, I walk into sonic hoping to redeem the one dollar burger coupon, there was nobody at the register, proceeded to press the "doorbell" as instructed, stil nobody came to take my o…

I made the mistake of trying to get a burger at this location of Sonic in Henrietta on Jefferson Road. I first went to where you drive in and wait for a CarHop and nobody responded to me after at l…

I ordered doordash from here and the dasher was so nice but sonic gave them the wrong order. I called them about it and they had the worst customer service ever.

Does the owner of this establishment not want to make money? Worst experience and most infuriating in my life. I went at 340 pm on a Saturday. I waited in the drive-thru lane for 25 minutes just to…

If I could leave 0 stars I would. Ordered onion rings, out of those. Ordered two drink, out of ice. Our drinks were piss warm without ice, concerns me that their lemonades are sitting out warm. Ord…

Zero stars if I could. This is the second time this week alone that they are out of ice, out of fountain drinks, etc! The employee that FINALLY brought us our order out was on the phone yelling w…

Henreitta NY location sucks, drive thru only, cars wrapped around building in 40 minutes only 1 order made. People giving up and leaving. Get people who will work or close the place down forever.

We had never been to Sonic and watching tv ads wanted to try it. Pulled in on a Sunday to one of the stalls, girl pops out the doorway and yells "push the button again" I told her I had not yet push…

The kids meal cheeseburger was completely dround in mustard. 30 minutes on a Saturday at 2pm for a kids meal and a smash burger. Gave us the wrong drinks.

Really not sure why we still attempted this place when the parking lot was empty and every other restaurant on Jefferson was packed. The first person to attempt to take our order was told to clock out so she left and went to the bathroom and we waited 5 minutes for someone else to come out the back (there were two other employees sitting and talking at a booth). New lady took our order then took my cars with her to the back. I saw her ring it into the drive through screen but then she disappeared further in back and didn’t bring my card back for over 5 minutes??(to be fair I believe she was only one actually working and she had a drive through order but you don’t disappear with a customers card). While waiting the 15 minutes for our order I went to the rest room and the one lady who clocked out was in there for awhile and when she came out it wrecked of weed(I had my daughter with me so not impressed). We got our food in a bag(never said it was to go) and she said she’d be back with drinks. Took another 3 minutes for the drinks…the place was empty except the ladies sitting and talking and another younger girl who clearly needed someone to be with her at all times because she was very young but also appeared to have developmental disabilities was walking around talking to herself(nothing wrong with that but if they’re all employees, are they also watching a child?). The lady taking our order was very polite and working the whole time while others sat but needless to say we will never be back. Food was not the best especially for $30 for two meals and the long waits but the cars thing was unacceptable. Also there’s no where to get napkins or straws or ketchup. It all gets thrown in a bag with no choice to dine in apparently. I’ll be cancelling my card just because I have no idea if they wrote it down or took pictures while they had it in the back for over 5 minutes!

ZERO customer service!! Went thru the drive thru and sat and waited 7 minutes. No one answered. Two cars left. Went around to the window and still waited 3 minutes for a worker to come to by window. We politely apologized for going to the window but no one was answering. This girl wouldn’t even let me finish my sentence and told me to drive around. It is no wonder this location is dead and no one wants to eat here. BEYOND disappointed. Get some new employees

AWFUL SERVICE! Tried to order my food, asked for my burger plain and started to say what condiments I wanted but was cut off by the lady saying "I understand what that means." In the most rude tone I havr ever heard in a restraunt. Maybe she was having a bad day, but zero reason for someone to speak that way just because they had to do their job. Most of the time the service is meh here, my food is often wrong, and that was just the final straw. Not coming back and honestly you shouldn't either.

John Le

Shame on the owners of the location. Absolutely beyond slow service. All the doors were locked, no one was answering at the drive thru or the drive-in service. There was only a singular person running the whole place. What in the absolute hell is this?

Madeline Zollars

Waited 20 minutes on car park for online order. Gave up waiting and went inside. It wasn’t even ready, waited 15 more minutes inside for two shakes and bad attitudes from employees. Came again today and the milkshake I ordered was only 4/5ths full of the cup. Won’t be returning.

Maria Torres

Terrible worst place I ever been too been waiting in line for an hour and some minutes only one car in front of me all u wanted was a cheeseburger. Don't come here unless you want to waste your time this shouldn't take this long I had to leave the line insane they can keep the burger. Go to DQ instead.

Riley Simpson

Horrible customer service the lady at the window was so rude. Didn’t even know what we ordered. When we pulled up and gave her order at speaker we asked total and she said she didn’t know. We had to wait 30 minutes in line, then had to tell her our order again and she didn’t even know what a number 9 was. She was very rude from the beginning, the cherry limeade tasted just like tonic and nothing else. We asked for more syrup and she just gave us a rude response. And didn’t give us our change.

Jaredmeador_

Terrible service tried to order from car hop stand was rudely told to go through drive through. Went through drive then was told the stirring for shakes was broken. As my first sonic experience it was very crazy. Don’t think I’ll try again.

Matthew Hoeltje

Wanted a burger for lunch. So I pulled up to sonic at the car hop screen. Pressed the red button 3 times. Nobody took my order so after couple minutes thought I would try another car hop screen. I pulled up pressed the red button and said they would be right with me. 5 mins went by so I said screw this and drove off. As I drove off 2 people in drive through window just looking at me. There was no other car in yeh car hop or in the drive thru at this time. So they lost my business and I went Shake shack down the street which was really good and the service was great. No more sonic for me.

Christina Rodriguez

? I ordered a hot dog and they put a burnt hotsog (more like a twig) in a bun and said “just smother it with chili” and gave it to me anyway. People have bad days but i paid the full price for a meal and didn’t event get what i ordered. They burned the hot dog and then just said “I don’t care give it to her anyways” that’s what bothers me Most. Anyways. Hope this helps

Kevin Peebles

The food when its accurate is ok, like most sonics but be prepared to walk inside atleast 2 or 3 times to get your order correct. Oftentimes to the attitude of staff working. Probably the worst sonic ive been to. Do not recommend and will never return (ive tired 3 times)

Sege Kalmbacher

We went to treat ourselves to milkshakes since we live out of the area and they were not made correctly. We got 2 large cheesecake milkshakes and the preparation wasn't served properly. It wasn't mixed all the way and had way too much cheesecake concentrate at the bottom that it tasted like chemicals and was unedible. We spent nearly $20 and waited in the drive for something that was a let down and was unfortunate. Honestly this place should be closed down since the staff seems to not care and the owner seems to not care to improve the location. Sonic used to be such a good, family oriented, friendly restaurant which is so unfortunate.

Morrigan Goings

This was my son's chicken sandwich. He said the Lettuce and pickles tasted better than the chicken. More bread than anything. The chicken "patty" was over cooked. We'll NEVER go back to this location.

Joshua Hildreth

Terrible - after 10min with red button for a car order we went inside, only to find the place empty. My wife said someone came out for a second, shaking their head, before going back to the back. Completely different at shake shack up the road - busy with customers, a line which moved fast, and our food was out in less than 10 minutes.

heidi gates

Do yourself a favor and avoid this restaurant. The customer service is outrageously bad on every level. I had a bad experience where I waited a long time and was treated very rudely 2 years ago. Finally went back again and used my app and had to wait 40 minutes to receive two milkshakes. With one car ahead of me by the way. Two cars behind me waited 30 minutes and finally pulled away. If I hadn't used the app I would have pulled away too. It looked like there was possibly only one person running the whole place. Unprofessional and dangerous on its own. Completely unapologetic,bizarre and SLOW... Corporate customer service was also difficult and completely unapologetic.