Our experience was outstanding. It’s fast food. I don’t understand the need to blast a place after 1 visit. We’ll be back to Whataburger, SPECIFICALLY this one.

Biscuits and gravy are really great for a fast food establishment. Double burger is very meaty and delicious. French Fries are definitely worth getting if you're a fan. Not top tier but solid. Employees are fine, just not the friendliest bunch. Not rude by any means but just not overtly friendly. Cleanliness is good. If you go inside to order they definitely favor the drive thru. Pretty common at fast food places though. Wait time was longer than expected, just sayin. Overall worth trying.

It was clean, it was delicious, and Carol was an absolutely lovely human who even recommended things since we’d never been to one before.

Everything was great as usual. We are from Detroit and this is our go to as soon as we see the first sign. The cashier was a little odd. She wore her hat almost covering her eyes and was not friendly or approachable at all. I think she would be better off cleaning tables with little contact with guests. Other than that, Whataburger never disappoints.

I went inside to pickup order. I guess I didn't click curbside or take out. So when I asked for my order it came on a tray which caught me off guard. Another clerk gave me a drink since I was ruffled and it really took the edge off cause we were hungry after a long travel day. Big thanks for a nice job on giving a drink while order was bagged up.

I’m giving this five star review to the little lady that has been working the drive-through since I came at lunchtime at 2 PM until 7:00PM tonight. She is still working this outside line kudos to her.

The best location we have ever been to, amazing customer service!

We went around 3am and the service was amazing, they were quick, the order was accurate and food was great.

Big shoutout to Caleb! We received the wrong order during the online pickup. We did not notice until we arrived at home. We called the restaurant and Caleb was very professorial and promptly remade us the correct order! He had the order waiting for us when we arrived. Great job to Caleb and the other staff members for fixing the mistake with professionalism and great customer service.

I gotta say, the quality of people working here is phenomenal. My boy Joseph at the second window always positive, always got an upbeat attitude concerned with getting my food right to me fast and complete. Phenomenal work yall are doing, the whole team, keep it up

Stopped by the Royse City Whataburger and had an awesome experience thanks to Kieara Kat. She was friendly, patient, and genuinely upbeat—one of those employees who makes you feel welcome instead of rushed. My order was spot-on, service was quick, and her positive attitude really stood out. You can tell she takes pride in what she does, and it makes a difference. This is the kind of customer service that keeps people coming back. Big shout-out to Kieara Kat for making this stop a great one! Promote now. Whataburger needs her leadership.

Chuck Hatfield

Royce city Whataburger, 5 stars all. #3 Burger 1 piece of cheese no bun, mustard on the side. Asked for large fries, they default to regular size. Senior discount is free drinks with purchase. See you again my old friend.

Tanya Guardado

I never in all the times of going to Whataburger had I experienced perfectly cooked food. My son had a #3 it looked picture perfect and taste GREAT....I had the breakfast pancake meal and my pancakes were so fluffy, bacon cooked perfectly 🤤😋 So much that I had to call and give props to the cook, her name is Sarah... Whataburger do what you need to do to keep her... she making your customers happy 🤠💯

Richard Lopan

Food was good but I hadn't had WB since last year, I feel like the portions seemed a bit smaller like the hamburger. IDK maybe it's my imagination 🤔 I'm not complaining because I used a coupon. Still very good and will visit soon 😊

I don't know why people complain about Long waits but here it was a. Minute I definitely went direct that took my order with positive and polite. I couldn't hear what she said. Mostly but I can't com…

I don't know why people complain about long waits but here it was a. Minute I definitely went direct that took my order with positive and polite. I couldn't hear what she said. Mostly but I can't…

Only gave 4 stars because of issues I have had. The food is good when they prepare it right. Unfortunately my last two orders were wrong - one where they put the order on the wrong biscuit and the other where they put bacon on instead of sausage. Recommend not going through the drive thru and thoroughly checking your order!

Its Whatsburger. Either you love it or you dont. Sweet and Spicy burger, large fries and a Dr. Pepper Blackberry Shake. Delicious.

So this place has been having issues lately. It's becoming troublesome. I believe the Management needs to be Evaluated.The reason I say this is the last few times I have been at this location they are always understaffed. Why have a online service if you don't have the staff for it. I had to wait more that 20mins for my for to come to me and I had it set for a Specific time so I would not be late. But I watch the drive thru struggle as well but the drive thru was getting their food before the people that order online. That's not right. So Management needs to be looked at and fixed. It's their problem. The staff is great.

I don’t know why they don’t keep the buffalo ranch chicken strip sandwich around all year. It’s a sad day when you open the app and it’s no longer there. This location is pretty consistent with the quality of food and getting orders right. Your mileage may vary.

Very frustrating to sit in line for 15 minutes waiting for your order and then it's wrong. Ordered a biscuit with bacon and cheese, extra bacon. Ended up getting a biscuit cheese, bacon sausage egg…

I really love the food here and everyone seems friendly enough but Ive been eating there weekly for the past frew months and the music is so freaking loud you can't even think or have a conversatio…

At the Royse City location probably 15 cars in the drive thru. I ordered onion rings and got fries. At home and not going back to correct. Might as well eat at home and save money.

At the Royse City location probably 15 cars in the drive thru. I ordered onion rings and got fries. At home and not going back to correct. Might as well eat at home and save money.

Burnt fries!! \nI usually go here and the food would be fresh every time but now I got fries that if you squeeze hard enough they turn into dust .-. It's sad really I wouldn't even give these fr…

I placed an online order and once at the restaurant told the cashiers I had arrived. They said come back to us when you think it might be ready! I waited until 5 mins after the time stated on the app…

I placed an online order and once at the restaurant told the cashiers I had arrived. They said come back to us when you think it might be ready! I waited until 5 mins after the time stated on the a…

Timeliness. If time isn't your friend or even if it is, this Whataburger location will rob you of it, at least in drivethru. They used to be on point, but haven't for awhile now. Today, I made it a point to track the time. Arrived and ordered at 1.49pm. No wait time for that. Ordered. 4 cars in front of me. Didn't get to the window and charged until 2:04 and food finally and drive off at 2:08. My spouse espounging frustration, stated that she was done coming to this location.

When I last visited, 9 months ago, everything was good. Today, I waited more than 20 minutes to get my order. They only brought out 4 of our 9 drinks. The kid's meals were missing the cookies. And, the food was lukewarm at best. I had the avocado bacon burger which tasted good. But, the wait was ridiculous and the food wasn't even close to being hot. We all know fast food is unhealthy, which is why I don't buy it often. But, when I do, I'd prefer it hot!

It took 14 minutes to get from pay window to pick up and when I got there they asked 3 times what my order was. Im sure it was the snowball effect where someone bumped an extra order off the screen then it just snowballed after that. Everyone was scrambling ao it could have been shift change also . But the food was good when I finally got it.

We went back to eat at RC Whataburger after getting our order replaced from a month ago. I didn’t tell them at first order that the meal would be comped. I wanted to see if the food was up to par. It was not. Fries cold, burgers were slopped together. I was told they’d reach out about additional training and being more aware. I know in reality that won’t really happen, but you can always hope.

So, I just went to get some breakfast right? What could gowrong? I walk in and order 2 honey butter chicken biscuits on the jalapeño cheddar biscuit. Now, I dont know if it was a miscommunication on my part or the he misunderstood me but, I get home and find i got the biscuits. Just the biscuits by themselves. Now like I said, it was just a misunderstanding but I had been craving those for so long and to not get what I wanted completely was a little upsetting.

The eggs were scorched and the extra crispy bacon was anything but crispy. Good thing we asked for crispy bacon or they would had been raw. The jelly packages were sticky and the color of the strawberry was dark. This location does a tremendous drive thru business. The quality of food in the restaurant is always a struggle so I would never trust driving off to find my food is under par. Today the restaurant was moderately busy so the wait was not unreasonable. The restaurant was clean enough even though the table was sticky and we had to wipe it off ourselves. We tolerate this same level every Sunday morning because of convenience. On the most part employee's are nice, but a few need to avoid this line of work.

On 8/15/2025 I stopped by this place Whataburger @ 739 A.M and sit in line for 16 minutes and to top it off one of the managers gave me my order at the drive thru a BOB combo that I ordered she asked me if I need any ketchup or anything ? No I said so I looked in my bag my hashbrowns were missing. My thing is if you didn't see my hashbrowns in the bag why would you ask if I need ketchup. So I had to park my car get out and go inside to ask for the rest of my order I paid for. So another 5 to 6 minutes wait. Why are y'all so slow and still get the other wrong. Work on your service time please my goodness

2nd worst whataburger around. The new fate location is competing with this one for worst wait times and order accuracy.

I like the ingredients, but the meat was luke warm, cheese not melted and bun was squashed.

This is their new BLT lol what a disgrace to the BLT! 3 strips of bacon? A vegetarian wouldn’t even be able to taste the bacon. The fries are never hot either.

They are good with orders most days but when you sat something as clear as "large SWEET tea easy ice and a MEDIUM coke" and you get large coke and small tea when the words "SMALL" were not said it makes me question. Other than that good people atleast 80 or so percent of the time

I really love the food here and everyone seems friendly enough but Ive been eating there weekly for the past frew months and the music is so freaking loud you can't even think or have a conversation! The dining area is for dining and visiting, isn't it?? I asked the girl at the front if they could turn it down and she says she will ask the manager and it never gets turned down. I continue to ask every time I eat there and continually get ignored. Im going to write a letter to coorporate with names on this too. The dining area is for customers not for the employees to have a jam session. TURN IT DOWN!

UPDATE: 5/9/24 Im not sure if the staff has changed but the food is awful. Eggs are burnt and bacon tastes like someone dipped it in chemicals. Also, the dining room music was so loud I couldn't hear my mom talking and I asked 2 employees if they could turn it down some and both said they would try and then didn't touch it. I won't go back. It's crazy how bad the food places around here have gotten. They want us to pay big bucks for food that is way below par and service sucks on top of that. The employees are nice, food is what it is. I gave 2 stars due to how loud the inside music is always playing. I’m a country fan but it’s so loud you can’t even talk to who your dining with. Turn it down and I’ll change the review.

These people are too worried about telling jokes and about their escapades the night before to even bother to make your order correctly! The cashier took our order correctly read it back and I thought all was good but it wasn't! It took 15 minutes just to get my food and that was all jacked up. When. I tried explaining it to the other cashier she acted as if I was speaking a foreign language. So I see my cashier and I show her what they gave me. She gasped and said this isn't your order. She marched back there and gave them a good what for! Needless to say she got my order squared away and took care of me. The burger was delicious but if not for my little cashier I would have blown a gasket! Thanks again ma'am!

It took 4 tries to get my order correct (spicy chicken sandwich pickles only). It came with mayonnaise, then smothered in ketchup, then a non-spicy chicken sandwich with pickles, and finally what I ordered. They were apologetic, gave me a brownie, and seemed to try to go fast. But still. 4 tries is silly. It was good, but not $11 good, once I finally got it. Also the fries were just ok. I don't think I'll come back.

They gave me old fries & my sweet tea was warm

Service was not that good neither was the food. Paid 0.75 cents for some avocado and there was barely any on tge burger. It looked like they just wiped some on the edge of the bread to clean the spreader off.

I just went in for some french 5:30 in the morning there horrible, We used to eat Whataburger once a week. Then we stopped because nothing ever changed (even sent in emails) with the quality of the food. Well guess i'm still not going back.

The pace needs to be picked up here, i swear every single time theres only one car and yall still cant keep the line moving and i see so many staff standing around too so it makes no sense

The burger looked like someone ran it over with a truck and then wrapped it. It also tasted like that, as well. This Whataburger needs proper management.

And people wonder why other burger joints are becoming better that Whataburger. This is also why they should just take this off the menu. Forgot the lettuce and tomato. Chicken looks like a burnt baby fillet that’s about a quarter inch thin. Trash, just trash.

Daryl Schoellman

I was ecstatic when I heard that Whataburger brought back their chicken fajita taco. This is one of my wife's and my favorites! Ordered two for curbside pickup on the mobile app. Customized both with some added grilled jalapeños and some additional grilled onions. App gave me a pickup time and I was there and entered my parking space number. It took 20 minutes past the pickup time to get my order. Got it home... no jalapeños or onions on either, after paying extra for these. This location has screwed up my order more than once. Probably won't be eating from this location anymore anytime soon!!!

Adam Lindsay

Whataburger, the place where you can get 75 ketchups and nobody bats an eye but they charge you for BBQ sauce. That's after they get you for $15 for a burger and fries. It's getting deep out here folks

Pedro C.

There appears to be a misunderstanding regarding Whataburger's free coffee policy for veterans. A sign at the drive-thru broadly advertises "Veterans get free coffee," without mentioning a date restriction. Store management, however, advised an employee that the offer was exclusively for Veterans Day. The discrepancy between the sign's message and the manager's guidance creates an inconsistent customer experience. The young man at the window provided excellent service by proactively covering the cost, but clarity on the official policy would prevent future confusion.

We recently had weather, today was my 1st day out in the last 3 or 4 days. I wanted a decent burger so we stopped at Whataburger, I ordered 3 combo meals and 1 of those great fried apple pies. While …

We recently had weather, today was my 1st day out in the last 3 or 4 days. I wanted a decent burger so we stopped at whataburger, I ordered 3 combo meals and 1 of those great fried apple pies. …

We recently had weather, today was my 1st day out in the last 3 or 4 days. I wanted a decent burger so we stopped at whataburger, I ordered 3 combo meals and 1 of those great fried apple pies. Wh…

Do not come here they are ghetto chaotic and rude. This is the third time they have messed up my food in a row and I'm sick of it. It's a bunch of ill-mannered little brats who pay little to no atten…

Do not come here they are ghetto chaotic and rude. This is the third time they have messed up my food in a row and I'm sick of it. It's a bunch of ill-mannered little brats who pay little to no att…

See photos - I wouldnt normally complain about my burger being given to me like this. Its just ketchup, oh well. But the reason I decided to reach out to the restaurant is because I found a wavy co…

Went through the drive through ordered onion rings and whataburger jr. They told me to go to lane B. Went to lane B. They forgot about me. At least 3 cars that were behind me got their food before …

Never brought my food outside I had to go inside I waited for 20 min and then I went inside I still waited for 15 min I will never come back and whataburger is top food barn smh

Never going here again!!! There was a round piece of metal cooked into the meat of my patty melt. This location has gone down hill bad. The service takes forever and the prices are raised every tim…

Never going here again!!! There was a round piece of metal cooked into the meat of my patty melt. This location has gone down hill bad. The service takes forever and the prices are raised every tim…

Food was far , but disrespectful service on overnight crew, I was being as respectful as I could, and a blonde haired young person named Jacob said "that's what I just said sir." While I repeated w…

Came here to eat something before leaving home, which is 15 hours away. We waited 40 min and never got our food. Then we ask for our money back and the manager/person-in-charge made uswait about an…

Ordered a Whataburger with cheese and a Whataburger Jr. no cheese and small fries. Got a double Whataburger with cheese and nothing else ( no lettuce, tomato, mustard etc.) . Two Whataburger Jr. wi…

Typically I don't write reviews but let me start by saying I work over night and go here on my break sometimes but tonight was the worst service I've ever gotten at this place. The young man who an…

For one I am not happy that I had to pay $22 for a junior burger and a number two with a medium fry and a medium Dr Pepper and then on top of that I’ve been in the drive-through for over 20 minutes sitting here waiting on my food and I haven’t even gone anything. No one’s came to the door and inform me that they’re backed up. No one’s told me sorry for the long wait this is very unprofessional. I am in the very front of the line paying $22 for one meal and a junior burger 🤦🏻‍♂️ yall people at whatathurger need to give your job to someone who actually wants to work Edit: so I just told the employee what is the holdup we’ve been waiting out here for almost 25 minutes now and she tells me that they’re waiting on the meat. I’ve worked in the fast food industry before it is not take 25 minutes to flip a burger and get it cooked, I understand when it gets busy, but for when it’s not even busy at all, and I got a terrible excuse from a terrible employee that does not care for customer satisfaction. I do not recommend this Whataburger to anyone. I expect a refund and an apology from the owner himself or herself this is this is terrible. Don’t ever come to this place.

Went the other day at the pickup parking spot, the worker who brought my food was rude and ignored me when I politely asked him for some ketchup, he rolled his eyes and walked away even though I asked for it before he brought the food to me. I understand if you’re having a bad day but there is no reason to be disrespectful. Today, I went and the burger was cold, my fries were cold and stale. I imagine they had been leftover fries sitting on the counter because of how stale they tasted. I am not a Karen, and I try to give grace if mistakes are made, but it’s every time I go. This will be my last time going to this location.

Don't order through the app. Just don't do it. They can't figure it out after I've given it a shot 3 different times. You're better off ordering through the drive through, at the counter, or just go somewhere else.

My food took 2 hours for Uber to deliver it a.d the order was wrong and when I call the store they had the phone off

Put an order on the app, but the girl at the counter said she was just entered manually. 10 minutes later and after the manager was called to figure out what’s going on nothing got ordered. What a waste of time. Manager can’t figure out how to use a register I guess

Whataburger just isn’t what it used to be. If you luck out and they get your order correct - it still isn’t really that great. Every time we come here we leave disappointed. Wrong orders happen more often than not, and it is never a good experience. The managers are not even helpful and accommodating in making things right it’s likely they are breaking their back just to fix their mistake. Only come here because my sons love it but in and out is 1000000000x better.

If I could give it zero I would. I went one time the service was awful. Waited over 30 minutes in their drive through line. When the employee walked out our food he was disrespectful for no reason. Went a second time a couple weeks later giving it the benefit of a doubt. Drive through line was not moving at all. After I ordered I was past the speaker for well over 15 minutes and decided to just leave. I think management is the problem. Hire better managers that can run a BUSINESS. There’s only so much the employees can do.

Absolutely the slowest restaurant there is!!!! Just absolutely awful!!!

My family and I just left this specific Whataburger, the WORST service we ever received. The young woman with red hair at the counter was extremely rude, while there was another worker just dancing around in the lobby. All while there’s tons of people waiting 30+ minutes for small & simple orders. We ended up telling them to cancel our order, forget it and refund us. The manager then let us know we’d receive a refund in 2-3 days on our card. We’ve never been treated like that at this Whataburger, so we were all pretty thrown off by the service given.

went through the drive through at 2am, only had 2 cars behind me, 0 cars in front of me, and had the worst experience with the fool taking my order & giving me my food. first the tone he had used through the speaker had sounded like he was annoyed that i ordered a #11 with modifications, its on the menu for a reason. second i tried to ask to add to my order 2 cookies while at the window BEFORE i paid for the meals, and was rudely interrupted before i could even ask for what i wanted to add with the excuse of “as a line forms i cant add anything to any orders because we are starting to get busy” just 2 pre-made, pre-packaged cookies. he was a larger gentleman with a goatee and a man bun with black hair.

How hard is it to make 2 milkshakes and get them right. We ordered 2 chocolate milkshakes and 2 orders of fries. Took 15 minutes to get them and they were wrong. They gave us vanilla shakes not chocolate. And it took15 MINUTES for them to screw up a very simple order. Normally I would not say anything but this is the 3rd time.

The lady at the drive thru was about as nice as a honey badger who was just kicked in the no no spot. I was apparently bothering her just by ordering at the speaker and then I had the nerve to pull around to the window to pay. Told me to pull into a spot to wait and then brought out an incomplete order. Very salty food too. Landon is awesome though and should be promoted.

The worst. Messed up my order was told to come back and they will take care of me only to now tell me i remember that order and that I didnt order 2 meals & a kids meal? Will update yall what happens soon. Update: Manager named Sam called left me on hold for whatever reason only to avoid the blame? This location is a joke.

Horrible food! I spent 20 minutes waiting in the outside car line AFTER I paid to only get cold food and French fries that tasted like they were left out for hours! I went back inside and asked for all fresh food. We got fresh fries but they “warmed” up the burgers so those weren’t fresh! I asked for no onions and twice I got onions! This is the 3rd time this has happened at this location! How do you wait 20 minutes for food and get cold or stale food?? We will never be back to this location. Do better!!! I want my money back!!

Sorry to say but you guys should only serve Lunch or dinner. Every time I order breakfast sucks. The pancakes and eggs are looking awful like coming out of a dirty pan. Keep forgetting stuff from my order. Just focus on burgers and fries.

omm they take wayyy to dang long if they aint have people in tha back goofing around i woulda gotten ma food we were in line for nearly 30 minutes for sum chicken strips nd a burger🤦‍♀️🤦‍♀️

This really doesn’t deserve any stars. We sat in the drive through for over 20 minutes. I went inside to check on the order and 5 people were standing around doing nothing. No sense of urgency or customer service.

Dont get your order curbside. The manager is too busy flirting with coworkers to worry about curbside

This location of whataburger has let me down today and I’m very disappointed, I was so excited to bring my friends here and told them how amazing the food was and the staff was so inattentive and constantly just keep walking around and while many people waited on their food but it didn’t seem to matter to them. I will never be spending a penny of my paycheck at this establishment ever again. Whataburger owes me an extra patty!!! You guys are out here scamming good folks outta their hard-earned money and that’s NOT why I voted for Donald Trump

They forgot my gravy. This is my first meal after being sick for weeks and I’m having to eat it with ketchup (not safe for what I’m sick with) because of their incompetence!

If you're rushing to grab something to eat, don't try to stop here at all! This location doesn't have the slightest idea of the concept of a fast-food restaurant. Expect a 30- to 40-minute wait for your food, no matter the time or date.

Save your money and drive 15 mins down the road to Rockwall or Greenville. This has to be the WORST location in the metroplex. 30 minute wait for syrup-less soft drinks, soggy fries and a WHOLE LOT of attitude. You would think in a customer-facing/service industry, you would get decent customer service, but nope, not here. I get that it’s a fast food spot, but it’s also a personal choice to work there. If you don’t like people, don’t work customer service! Don’t work somewhere you don’t want to be. There’s plenty of jobs that don’t involve talking to people. I love Whataburger, but this one is extremely disappointing…

This location is terrible! Waited forever in the drive through and when I got home the fries were not cooked and the burger was thrown together. I called and talked to the manager in charge Alex. I told him the food was terrible and the fries not cooked. Alex bragged about taking in $2400 in two hours and said they are doing their best. Alex did not offer to make the order right and didn’t even ask for my name. Bad service! I will not go here again and spend my hard earned money on crap! Be aware, the quality at this location needs major improvement and Alex should learn some customer service skills.

So I have been on the look for some hot cocoa. I don’t know why it’s so hard to get hot cocoa at a gas station or drive-through but this was the fifth place. I’ve tried. They had A Mexican hot cocoa coffee on the menu so I like mixing hot cocoa and coffee. I thought that works. So I ordered that then they asked me if I wanted to add cream and sugar and I said well isn’t that what the Mexican hot chocolate part of it is and the lady says I don’t know I don’t drink it. I said just do it as it comes. I pull up to the window to pay and the person there asked me again. Do I want cream and sugar in it and I said well what is the Mexican hot chocolate part isn’t that some type of milk product and sugar? She said I don’t know. So I canceled the order since nobody knows what I would be getting and I don’t normally add cream and sugar to any kind of coffee drink.

I've ordered here 3 times in the last month due to long shifts. Every time I've ordered they do not give utensils or any sauces asked for. I cannot eat salad with my bare hands! They also serve stale hard and dry food every time! They say 3rd time is the charm. 3rd time just cemented my resolve on never ordering at whataburger again. Edit (update) This is the third time I've gotten food poisoning at this location from their salad. Whatever process is needed this will be reported!

Served a burger with random ingredients not even on the order stuck to the top bun along with the burger being soaking wet. Unfortunately I’d made it too far to turn back on Christmas Eve with the traffic in our town. Every item was cold, no straws and no napkins in the bag either. Worst whataburger experience I’ve ever had. Never thought I’d see the need to type out a bad review for Whataburger

Ordered a grilled chicken sandwich, to go. Bit into it, felt something tough and rubbery. Turned out to be a piece of brown, wilted lettuce. Not sure which is worse: that they kept lettuce when it was in such a state, or that a worker thought it was okay to serve it to someone. Never again.

Hispanic guy that works around 11pm at the window has the worst attitude. Everytime I come there he seems to being pissed off about being at work. He very rude. I can understand once but this is several occasions. But I will take my business elsewhere. Or to the fate location.

Super slow never got to order waited 15 mins in line. Left went to the next one closest exactly same experience. Not sure but Whataburger needs to speed up there service. Especially when there like the only thing open late at night.

Worst food ever!! Stale fries and cold food, nothing is ever fresh. Been 3 times and been disappointed every time. Never going back

Ordered curbside, was given ice cold, disgusting fries. Went inside, received a new box of Luke warm disgusting fries. I’m done. I stopped coming here for two years because of the food and slow service and decided to give them another shot. NEVER AGAIN!! I wouldn’t give this to a dog. I wish you could taste the pic to see how horrible!! LIVID AT THIS POINT. They don’t care about anything in this location, STILL!!!

Visited around 9:30 on a Saturday morning. 2 cars in front of us in the DT. We ordered 2 uncomplicated breakfast meals. Waited around 15 mins for them to say “sorry we are real busy”… umm where? Our food was lukewarm, the biscuits and gravy were like hard tack and gruel lol yuck. Idk if lunch/dinner are any better but my bubble guts right now are telling me “nah”.

Morning Shift drive thru on Thursday February 12th has the worst customer service ever. The person that gave us our food actually looked like a manager or trainer. Me and my mother n law order our food in the drive thru and the employee repeated the order back to us correctly. As soon as we got to the window to get our food we were not greeted at all. The employee stuffed 2 kids meal and a whole combo in one small bag. We checked the bag and were missing an item let them know he went to get it and came back with the item in no bag just out in the open. We made it home and come to find out we had other items missing as well. It was as if he already knew we were missing items he just wanted us to point them out. WORST WHATABURGER EVER AND NEEDS TO BE SHUT DOWN especially with the reviews and stars they are getting. SHOULD BE EMBARRASSED

I normally don't write bad reviews but I honestly just received the worst hamburger I've ever had. We stopped on our way to watch our grandson's basketball game. The place wasn't busy from our view. Our order took longer than we expected. The bun on my burger was soaking wet. My guess is the condensation from sitting under a heat lamp all afternoon. Our order was to go and we were on the road so we didn't return but I will never stop at this Whataburger again.

Ethan Channell

One of the worst Whataburger you will ever go to! All employees and management walk past you when you’re waiting to get your order taken. When you finally get your order taken it typically takes more than 30 minutes and it’s wrong and cold. I almost never go there and will not be going there anymore. Not sure why people still go there and how they are still in business.

Maria Landaverde

Food takes a long time they don’t give out the order correctly and people that work there are disrespectful especially a guy that’s go by the name Alex and a woman by the name Samantha and top of that the banana putting machine be really dirty half of the time and there work space is really dirty food all over the floor nasty place I’ve ever been to court or health inspector needs to be there when the managers or workers don’t know so they could see how really nasty it is !! I will not be eating from this fast food agin.

Sara Adams

Ordered online and got back home with my order to realize they gave me a jalapeño and cheese whataburger with no jalapeños…. Smh this is my 3rd time ordering from this location and they got the order wrong every time. Will not be back to this location.

Kihya Houston

This whataburger SUCKS. If you can, drive the extra 2 miles to Fate. I ordered a jr cheeseburger and fries at the drive through and it took 16 minutes to come out. They were inside playing and laughing as if they didn’t have orders on the screen.

Daniel Zapata

I ordered a simple burger and fries I was the first in line and 2 cars had their food before me I waited for 30 min

Tina Thomas

Stop by Whataburger the morning of August 9th 2025 @:625 A.M. I'm the first car at the window, a truck was pulled up waiting on his order I sit there waiting on my order at the window for 20 minutes all you see inside of the store of the employees standing around laughing and talking too many young guys on the same shift that is why the service sucks The young lady at the window passed me my drink the lid was not on completely Spirit drink down my clothes. If they stop talking so much pay attention to their job more service would be a lot better you have to ask every time you go up there commodities. Somebody please teach these young people respect their customers an offer the commodities. And the wait is ridiculous the way the egg looked they did not have to cook it so why was the wait so long explain that to me. I can tell you because they are playing and talking too much if they got time to lean they got time to clean that was my motto when I was young and working fast food.

Cory Garcia

Got a breakfast burger and a coffee. Handed me a cold coffee so I asked for a fresh one. I get my coffee and burger and head off. Eat 1/2 of my burger and find bird feathers in the cheese. Literal feathers of a bird in my food. Disgraceful and disgusting. Don't eat here.

Jose Segura

Hire people that aren’t incompetent to do drive thru orders… food sucks best experience of A Whataburger is in San Antonio….Royse city do better!! _|_

Armando Villegas

The longest waits ever with a FULL staff! I pulled up and was the only car in the Drive-Thru around 11pm and it took over 15mins to get my breakfast combo. Everything else is good.

Ronda Kay

Everything was great! <—-my review 2 yrs ago Today 08/16/2025 smells so strong of cleaner or something I can hardly breath I asked for hot fresh French fries this is the third time coming here and I still got warm hard to chew fries???? Cashier said she would make sure I got fresh fries ALSO the screaming whinning music UG

Lizzie Hacker

See photos - I wouldnt normally complain about my burger being given to me like this. Its just ketchup, oh well. But the reason I decided to reach out to the restaurant is because I found a wavy coarse hair in my food. So sanitation is obviously an issue at this location. I did reach out to the restaurant first, I reached out the same day and received an email stating my message was received and I would hear back in 2-3 days. 5 days later, still nothing, so I reached out again. I just wanted to be refunded for the burger that had the hair in it, because it got thrown away. The manager, Sam, emailed me back pretty quickly and said she would give me a free one at my next visit. I emailed her back immediately saying that I would prefer a refund on the burger itself because we wont be back after finding hair in food. She just chose to never respond to me. So now im here! I would have loved to settle this issue without a review. Poor sanitation and poor management. And just to add - the employees always seem really ticked off to be at work. Not a single one we have ever come across will even smile at you. They say absolutely nothing to you with blank stares and mad faces.

Turro 78

I normally order the Cobb Chicken Salad at Whataburger. But the salad this time the lettuce is in terrible condition. I ordered it to go, and I'm far away from this location to return the item. This happen to me at the Royse City, TX location. Terrible experience this time!

Mairi Smith

September 2nd around 5:00am I ordered two number ones combos and one of the cheese burgers had avocado and light mustard on it and when I got home I realized that my cheese burger had no hamburger patty and no cheese on it, the avocado was smeared all over the wrapping paper inside and out and it had extra mustard on it, this was extremely disappointing and I won't be ordering from here again.

K C

This location usually has service great during the morning shift, food and fries are always fresh. Unfortunately, I stopped here tonight and the fries were recooked and stale. Toast was not fresh. Terrible experience