when we ordered from here are fries old and horrible and they taste like they came from lunch time we ordered fries twice within 20 minutes and they were horrible both times we ordered it and the…

We stopped in on our way home from Arkansas to get a snack and use the restroom. First things first, I headed to the ladies room. A worker was mopping the floor and it was pretty wet and slippery l…

This so location is too hit and miss. The only satisfying items come from the breakfast menu. My visit today was for something simple. Free fries through the app and a double cheeseburger. fries …

This so location is too hit and miss. The only satisfying items come from the breakfast menu. My visit today was for something simple. Free fries through the app and a double cheeseburger. Fries …

This so location is too hit and miss. The only satisfying items come from the breakfast menu. My visit today was for something simple. Free fries through the app and a double cheeseburger. Fries we…

We were traveling from Dallas back home and decided to go through the drive-thru to get breakfast. Big mistake. I should know by now to check my order before I leave the parking lot but how hard ca…

Food was okay . Value is about the same as always but the wait time is horrible. I ordered my food fory Granddaughters 2 Happy Meals and a large order of fries and while waiting 6 people came in th…

food was okay . Value is about the same as always but the wait time is horrible. I ordered my food fory Granddaughters 2 Happy Meals and a large order of fries and while waiting 6 people came i…

Food was okay . Value is about the same as always but the wait time is horrible. I ordered my food fory Granddaughters 2 Happy Meals and a large order of fries and while waiting 6 people came i…

Paul Mccraw

This location has always had fast and friendly service except for one girl who works the drive through who makes sure to go out of her way to do her job completely without any kindness of any kind at all. When you are polite to her, she will not be polite in return. She is always ascots as though she hates her job. She will not say thank you or have a good day. Not even when you say it to her. She is a blond. She was working the window taking money on July 7-25. Thank you and have a good day goes a long way in customer service. If you are that rude, you should not be in any kind of customer service job. Thank you and have a great day!

Guy Incognito

Failed to execute table service. Which is quite baffling because they were running orders out to the extra wait window constantly. At least they very loudly called out my name several times so I can go pick it up at the counter.

The food was good, but if I wanted a medium fries, I would have ordered a medium. \nPrevious review was a 5.

The food was good, but if I wanted a medium fries, I would have ordered a medium. \nPrevious review was a 5.

Deb Teague

I don't know what the employees are doing here, but not cleaning or checking the restrooms or the ketchup containers or napkins is not one of them. Not knowing new products is poor training or salesmanship. Not knowing what is in a Grandmother McFlurry when it is a special drink, is unacceptable. The cheeseburger was old with crusty cheese on the sides sticking out and they are suppose be tossed in the garbage after sitting more than a minute. I know this because my Dad was going to buy a franchise. It is just a rule they have so everyone gets fresh food....maybe not anymore!!!!!!!. Both our burgers were luke warm and you could see how the cheese had been sitting a while. The fries were fine, but they usually are unless someone goes salt happy on them. However, when I got ketchup, they have obviously changed from Heinz, the only ketchup there is, or watered it down. It was runny and didn't even taste like ketchup. On top of that, I had to put my ketchup in a cup lid as there were no ketchup containers. They were doing nothing in the back, the place had a couple people in it...there is no reason for this to not be taken care of every 1-2 hours or so. They know how many cups the dispenser holds. Anyway, we asked the girl what was the Grandmother Flurry? What was in it? We coerced carmel out of her but there is something else in it, like candy or cookie. She was clueless! If an employee cannot do their job or at least try their best, they should be let go. For the $12/hr. they are getting for slapping a hamburger together, they should be perfect and happy to have their employment. With this service, they are way overpaid! Paying too much makes them unappreciative of the job they have and they do not work hard enough! They don't care, they don't make sure the place is clean and stocked. and for the price of frickin' cheeseburger that is half the size it was and the Big Mac was disgusting. Inflation is awful! I get that, but the hamburgers didn't even taste like real meat. I am from the era of it was fun to work at McDonalds. Back in those days, we paid $.21 for a hamburger, and fries $.26 for a cheeseburger and a shake. My suggestion...have one of the frozen mochas. It is really good because they have to make it on demand!

+1

Drive thru wait time is insane. They never have order ready at the pick up window. Every single time I've gone, they made me wait one time even 10 minutes.

Drive thru wait time is insane. They never have order ready at the pick up window. Every single time I've gone, they made me wait one time even 10 minutes.

forgot my sauce cup:( made me sad because chicken nuggies weren't as good and at that point cold

forgot my sauce cup:( made me sad because chicken nuggies weren't as good and at that point cold

forgot my sauce cup:( made me sad because chicken nuggies weren't as good and at that point cold

Avoid!! Used the app because that's what we do now. Guess it confused the workers to have an order come through. 40min later 3 cheeseburgers. Food not that great but already paid for so waited.

Every time I go through the drive thru, they always ask me to pull forward and wait. They never seem to be in any hurry to bring me my food when I do as there were 7 other orders filled as I waite…

Ricardo Gongora

I placed an order on the app waited 10 minutes drives ten minutes to get there give them time and I pull up to the drive thru and they still make me pull up to the side. After waiting 10 minutes the food was just sitting there and the girl working there was just talking not handing out orders. Fries were thrown all over the bag burgers all smashed. This location is horrible they need new better employees.

summer thomas

I don't know what is going on at this McDonald's but my order is always wrong. Literally the only McDonald's that I have a issue every single time

Roger Smith

Well, call this one self inflicted, since I should k ow bwtter, but in a hurry, stopped and got 2 bug macs, specifically with 'light mac sauce' since they normally ha e a gallon on them. Recepr and lady at window confirmed that the order was clear. Got thwm and first one wasnt light amount at all...more normal (or swimming in it). Open second and it had at least double what is normal. I literally probably scraped off 4-5 tblespoons of it. Bun was covered in it, sloppy and almost impossible to choke dow. Can the prep folks not read? Clearly said 'light mac sauce' on the ticket attached to each box. I just dont understand how thia stuff happens. No mgmt, lack of quality control, and teens that dont wanna work? Idk...but again, my poor choice to try again after last fails over the months, has once again resolved my committment to avoid this store.

Berenice Ibarra

Decided to grab a quick bite and received cold food. Fries were cold, the bottom bun of the mcchicken hard, no type of suace (ranch) on snack wraps, forgot my drink , and horrible customer service. DO BETTER.

Sole Batres

People that work there do half ass work. I went to buy a spicy mcchicken and whoever place the item in the bag didn’t bother to add sauce or anything to the mcchicken. It was dry and nasty. Lazy worker and worst location 😡🤬

Loretta Pitts

Ordered on the app. Food was soo cold, limp french fries, ( not sure they know how to fry fresh fries!! Double cheeseburger cold! Bun was so hard you couldn't eat it!!! Threw most of my 40 dollar order in the trash. Called and they told me to come back for a refund, of course when I got there, they wouldn't give me one. This is the worst McDonald's ever!!!!!!!!

Reynard Frey

I don't recommend ordering any fountain drinks here. Consistently, for the past few months, their sodas have tasted like industrial dish sanitizer. I don't think the spouts for the fountain are being properly rinsed before being put back on. Or, worse, their water source that is being mixed with the soda is tainted by some chemicals. It tastes awful, and though I had patience the first few times, I'm pretty sure ingesting dish sanitizer is not safe. This location desperately needs to reevaluate food and drink safety.

Tia Thomas

I just left McDonald's in Van Alstyne. I ordered double filet fish mean, charge 10. I was asked to pull to Lane 1 even though there where no other cars in line. After waiting over 15 minutes for sandwich. I pulled off without checking bag only to discover a 6 piece nugget and a fry wad in the bag. Wouldn't u know it they won't answer the phone

T C

Ordered the McChicken Crispy Strips and a double burger and neither were up to par. If I could give 0 stars, I would. The strips were burnt; looked and tasted like they'd been fried in week old oil. My burger had too much mayo, when I asked for light mayo and absolutely no mustard when I asked for light mustard. It was also cold and I didn't have time to go back and get a remake. Also, the kiosk machines don't print out the receipts for the orders and the staff act as if they don't really want to be there. I don't recommend going to this location to eat, but it's convenient if you're in a big hurry and need something to eat, on the way to work.

Grandma Horror

I’ve had plenty of issues with this location but don’t have high expectations to begin with. But this is absolutely absurd.. All we ordered was a kids meal and got home to find the chicken nugget box full of COOKIES, no nuggets. You cannot make this up. Zero integrity.