Me Milliman

So we love Taco Bell the weirdest thing is they change the Cinnabon Delights to some kind of crunchy chip dessert instead of the soft Cinnabons with a cream in the middle. The new Cinnabon is awful

Lomo

This Taco Bell has a new manager who needs some training on being face forward with the public. Also, she does not enforce brand consistency with the composition, size, consistency, or quality of the food outputted. The previous manager, Lucy, had it totally under control and consistent. I look forward to this location being nudged back to its previous five-star status. For example, My beefy five-layer Burrito lacked any beef at all. My guacamole and tortilla chips only had enough guacamole for about 1/3 of the chips provided. The guacamole container had ample room for enough guacamole to satisfy me, but it was only filled up 1/3 of the way.

Quinten Voyce

Uses AI order assistant and it's annoying and tries to add whatever it asks to upsell you

Erika Garcia

This location is very convenient but I was not able to eat inside because of the smell, not sure if it’s old grease smell or from the bathroom or something else but would be much better if gets a deep cleaning.

Steven Townsend

How could any place get worse? The service all went away as you now have to order everything on a kiosk. Then when I walk to the table to sit down to have my meal, there are no clean tables Not the problem of the staff they’re doing the best they can trying to manage a lot of orders, but the patrons seem to be rather lacking of the regard of being proper civilized people, and leave their trash out all over the place Very unfortunate because this used to be my favorite fast food restaurant

Scott Salisbury

Service was not up to par. Person behind counter said use the keyosk. Also ordered in. And received a to go bag. Glad they brought back the double decker. Food was good.

The staff is GREAT but the AI they’re using to take orders in the drive-thru is awful. USE REAL PEOPLE, the AI doesn’t get dairy issues. ** Update… my partner asked for no meat because she’s vegetarian and the stupid AI still included it. I hate what’s happening with food service, this is aweful and will reconsider keeping this chain in our rotation

The AI drive thru is wild- hard pass. You'll have an easier time ordering at the Jack-N-The-Box around the corner

Horrible customer service at drive through. Everytime I make a purchase my food is either cold or old tasting.

Bernadeth Mallari

I called regarding my order. They hang up multiple times and they don’t understand English! This is crazy! Got the wrong orders and I called but the person answered my call only says ok and what! It’s so annoying! Poor customer service!!

David Tan

I ordered the #8 three Taco Doritos Supreme! And instead got One Taco, and One Burrito. The Burrito was one of the basic ones. They're probably inside eating my two missing Tacos. Look inside your bag before you leave the Drive-Thru!

Allie Bisbee

This Taco Bell was absolutely ridiculous! ZERO customer service ZERO sanitary standards, ZERO EFFORT in being punctual with how long it takes to get food to you. 30 minutes went by and we still had not received our food! FULLY STAFFED. Napkins not stocked, lobby was filthy. And personal items of employees on counters where they make FOOD.

Susie and Ryan

My husband got a beefy five layer burrito. As he was eating it he discovered a hair but just pulled it out. As he continued eating it he discovered SO MANY MORE HAIRS! It was like someone had purposefully put hairs in it, long 7” hairs. He couldn’t finish it and this guy finishes everything. Disgusting!!! Also they forget our hot sauce EVERY time.

Danielle Lopez

I ordered a beefy 5 layer with red strips. Paid .40 for them. My burrito literally had two strips on it. I had to go up and show them the inside of my burrito because the women who spoke no English gave me a dirty look when I complained and said just look in your burrito. Then proceeded to talk bad about me to her co workers in Spanish. And when she came back she said here’s a small order of them with a nasty look on her face. Then went back to talking bad about me to her co workers. I speak fluent Spanish but do not look Spanish at all. I heard every nasty thing she said me. The food was way too hot and the chicken was watery and bland. I also had a chalupa and the shell was chewy and hard. I work in the area and love most Taco Bell’s but I will not be returning to this one again. Those worker should know better than to talk bad about customers because they believe they can’t understand them. They are getting paid really well not to be so rude to people. This is a high end neighborhood and I’d expect the workers to be of a higher class than her.

Shari Cat Noda

I don't know what to say. I am perplexed. So I waited a long time in drive thru which is fine. When I was just about to get to pull to the window to pay, the car in front of me stopped for a bit. A gal got out and said she was given the wrong order. The cashier was apologetic and said to hold on and took back the bag that she had which apparently was my bag. We waited a bit for her to get her order and she drove off. I paid and the cashier thanked me for my patience. I said no problem and drove off. Well, imagine my shock when I opened up my bag and my burrito had a BITE TAKEN OUT OF IT! Apparently the woman had bit the burrito and realized it wasn't hers and just stuck it back in the bag and then the cashier gave me the bag! It was so disgusting! I didn't know what to do. I had already left and I wasn't going to go back. I plan on filing a report because I was so nauseated by what happened that I couldn't eat anything! Well, not entirely true...I did eat some nacho fries before tossing everything. I hope they will give me my money back because that was so uncool. The cashier on my receipt says Maria but it was not. It was a young, very sweet man who I wish had known that the customer before had taken a bite of my burrito before he handed it to me.