Sabrina Berriel

Yall drench the tacos in oil before serving or what? It’s always 70/30. With the 70 it being like this

On May 14, 2025, at 3:30 AM, I was at the location and spoke with the woman working there. She mentioned that her machines were going to go down. I don't understand why she would say that when the store is open until 4:00 AM. I'm sure the owners of the store would not be happy about it, especially since she seemed eager to leave early. Just because she wants to go home doesn't mean she should shut down her employer's business. Owner, if you are reading this, you might want to consider hiring a different worker for your night shift.

I went into the jack n the box on mt Vernon about 10pm..and the door was unlocked cause the drive thru was very long. Allie was very rude demanding saying we are closed inside!! I said the door was unlocked and she was arguing with me saying it was locked I said how did I get in if the door was locked...I sais ok ill go back through the drive thru she said no u won't cause ill refuse u service I said oh yeah OK then ill call tomorrow to talk to your manager and corporate. Allie needs to be removed from this job asap!! Her customer service is insanely horrible !!! Something needs to be done!!

Blue Berry

The drive through means drive through not park at the curb and wait 15 minutes for fast food.... not good spot for work lunch

Yelo's Tacos FoodKing

Horrible experience the young unshowered lady Alize S at the window was highly rude uneducated and very disrespectful! We paid a good amount of cash for such a bad experience. On my way way to work she had the order wrong and wanted us to wait in the front when there was no line ! When we did did finally get our order everything was incorrect and not fresh an experience I wouldn't wish on anyone! Truly a place I would never visit again! Ps I ordered a teriyaki bowl and was told they had no extra teriyaki!

SOLCIETY DEL SOLS

Edit: Brenda did reach out to me and offered to give me a replacement meal. I do not frequent this location so I most likely won’t take it but I do appreciate that she reached out. Thank you Brenda. Instead of gossiping at work you should focus on your jobs. Other people use the online order because they are busy and don’t want to be waiting around. I had to wait 8 extra minutes because the girl who was gossiping forgot to work and cook my tacos. Then the guy who did cook them did not let the tacos drain and gave me some greasy tacos. Take pride in your work even if you’re just selling tacos, this is gross imagine you can’t even make tacos right….all you have to do is let the oil drain….

Sabrina Jimenez

Extra lettuce, extra cheese, no sauce. Is what I ordered and this is what I got just a few minutes ago.. stale and soggy. I love jack in the box. This place NEEDS NEW MANAGEMENT

Stella

The audacity of the employees here . How are YOU (the girl with the braces) going to mess up on my order and ask me to go thru the drive thru again because you don’t know how to take a simple order. TWO ITEMS is all I ordered some fries and chicken sandwich and she messed that up. She even repeated the order back to me while taking the order only to STILL input it incorrectly and charge me for tacos that I didn’t ask for. Train your employees better! I shouldn’t have to go out of my way for your mess ups !

isaac tree service

Wait time is very bad everytime ive tried them always at least 15min plus they make you wait in the front doesnt matter size of order

Fanny Marin

on 8/29/2025 at 10:59 am I place an order 1191 S Mt Vernon Colton, CA 92324 I order 5 PC crispy chicken well done. I recently ordered food from Jack in the Box and was extremely disappointed with the quality of what I received. The chicken tenders I was given were undercooked, poorly prepared, and inedible. Please see the attached photo for reference. This was not only disappointing but also concerning from a food safety perspective. I expect properly cooked, quality food when I order from your restaurant, and this experience was far below the standard I associate with Jack in the Box. I would appreciate a response regarding this matter and some form of resolution. Thank you for your attention.

Elizabeth Urbina

Officially upset. I am always pleasant with the staff as someone who has worked customer service. Waiting by the side of the door for my order so their times can remain low is not what upsets me, but on top of waiting patiently my chicken strips were cold and tasted burnt as if they double fried them to reheat old food. I would post a picture but I unfortunately spat it out trying to give them a chance. Paying $15 for a combo that I didn't eat is unfortunate.

Alexandro Garcia

Aside from being your average Jack n the box... what makes them stand out is their stupidity in processes. Their protocol is to have people wait for their order right next to an entrance in the drive thru exit. This forces everyone in the drive thru line to have to wait to exit. On top of the ever increasing cost, food seems to stay mediocre.

Mister Zombie Noe

Attention all gig workers, attention all gig workers, my giggers, avoid this Jack in the Box. Every time I come here the doors are locked, the orders have some problems, the wait is too long, employees are beyond rude, But what really gets me is the wait... Lots of money lost waiting for this joint to complete orders and wrong. So, if you get an offer for this joint to, just skip it