Consistently good burger. If you've been there you know what to expect

Wonderful crew at the Rockwall Whataburger!!! Shekai did an excellent job making sure that my order was correct and made fresh. Von answered all of my menu related questions and Chatles gave me the BEST whatacatch I've had this spring (and I've had several)! Tyti is doing an EXCELLENT job leading this team of capable individuals that provide service with a smile!. Thank you to the Whataburger Rockwall team for ALWAYS making sure my late night order is ON POINT!

The service was great. Everyone was nice and the tables were all clean. The food was just what I'd expect from a Whataburger. The service was fast also. It is in a busy intersection but you can still get in and out fairly easily.

food? Impeccable. Service? Great. Very fast & amazing

I had a great experience when I stopped by after working the late night shift. The customer service delivered by a super sweet girl with pink hair (didn’t catch her name) was 10 out of 10! Will be returning! :)

It was good. Staff was kind and food came out real quick.

My son and I love coming to this location, and it’s all because of Dallas! He’s super friendly, kind, and just makes the whole experience better. His great customer service is the reason we keep coming back here. Thanks, Dallas!

Stopped for a quick bite. Most drive thru places have been really subpar if even close. Not this location. Great staff and the food came out perfect. Good on yall for that.

I just ordered on Uber Eats and I expected my meal to be wrong not because of this location, but because of fast food places in general when you order at night. turns out the food was still hot. Everything was in my bag. I had nothing missing. Food was really good delivered on time and they got the small details on my burger, correct I appreciate this which is why I took the time to write a review instead of doing it on Uber Eats thank you to the staff that works tonight.

Kaylee Andrews

bro this place IS AWESOME everyone here is the goat it is a 5 star restaurant. I saw another review saying that the restrooms smell like poop so in result, they gave them a bad review but no wonder it smells bad because people literally go to the restroom to poop. Don’t listen to nobody else this place is the best Whataburger I’ve ever been to in my life and I have been to a LOT whataburgers.

Kourtnee Copeland

Dallas is awesome at his job. He is always so efficient and I never feel like an inconvenience! Super friendly, fast, and CONSISTENT! Thanks Dallas! You are the best!

David Garcia

Love the new Whataburger in Fate. The food has always been perfect. My custom orders have always been accurate. All of the staff are pleasant and positive. A few times, EMILY has taken my order and brought my food to the table. She is a joyful bundle of energy, and even reminds me to scan my app for points.

Isaac

I came in and ordered my usual, a number 1 with mayo and cheese. A very sweet manager whose name is Tytianna greeted me warmly and took my order.

Mercy

"The Cobb salad is absolutely delicious—prepared to perfection every single time! Fresh, flavorful, and satisfying, all for just 450 calories. A true win for both taste and balance!"

Rodney Roberts

Went through the drive thru at 3:27am. The young lady who took my order was very fun. Instead of just putting, what she thought was my order, she asked me to verify my order one more time when I arrived at the window. She thanked me for my order and wished me a great day when I was given my food.

Chris Channer

Visited around 1 am and it took forever to get my food, but to be fair…they probably had 2-3 people preparing food. My order was perfect. The staff was friendly. The food was perfect. Seriously. Everything was just the right temp and I honestly couldn’t eat it fast enough. Thanks for working your butts off in the middle of the night when the line wasn’t getting any shorter. Thank you for an outstanding meal.

Staff is always providing great service , food always comes out fast and super yummy. Definitely one of the best whataburgers out there.

Staff is always providing great service , food always comes out fast and super yummy. Definitely one of the best whataburgers out there.

staff is always providing great service , food always comes out fast and super yummy. Definitely one of the best whataburgers out there.

Dallas at the window is such a polite and wonderful employee. always gets my order right. Sometimes I see Michael and he is great too. Bacon Taquitos and the BOB are my go to items. always so good.

Dallas at the window is such a polite and wonderful employee. always gets my order right. Sometimes I see Michael and he is great too. bacon Taquitos and the BOB are my go to items. always so good.

Food?, it was better than i expect, my dad told me it was trash. Who cares? I went there, staff was a mid, since i went with my grandpa, drinks were really good since i mostly get lemonade, and eve…

Food?, it was better than i expect, my dad told me it was trash. Who cares? I went there, staff was a mid, since i went with my grandpa, drinks were really good since i mostly get lemonade, and eve…

We were on vacation, headed back home. This was a nice Whataburger in a very busy area.

Texans love their Whataburger...& you certainly get a "big" burger when you go there, no doubt about that. Personal preference would be for a little less mustard & a whole lot less lettuce for my taste. It's definitely one of the largest burgers, if not the largest in size, from any fast food restaurant, at least that I've ever been to. Hubby had the chicken strips & he said they were good - 3 just wasn't enough. My only advice is to bring your appetite if you order a burger...they're big, but be prepared for a head of lettuce or ask them to cut it down.

Good burger with tasty toppings with a great bun to wrap up all this fun.... Fry's are nothing special and the service was at a minimum.

My Burger 🍔 was ok. The French fries were hot but was just okay also. This was my second time trying this place but is probably my last time eating here.... 🙃

Great location. Clean and good service. I've never been through the drive through but I've always gotten my food fresh, usually do have to wait about 10 minutes but they seem to steadily be busy. Wish there was more parking. I did notice an employee in uniform smoking a cigarette outside, wouldn't say that's best for business but she did use the bathroom (and hopefully washed her hands in there) before returning back to the kitchen. I don't even live near here but we always choose to stop at this location during our travels because we've had such good experiences. Will be back next time pass through.

This location has truly improved. As a fan of WB I was disappointed when the family sold out. The food suffered for a time, but has made a comeback.

Ender Bates

Many places I've visited lately have been disappointing, with slow service and underwhelming food. Not this location. The staff was friendly and attentive, and the food was perfectly prepared, hot, and flavorful. Appreciate the quality and service here.

Driving through and was hungry. You would think at 3:30pm they would be pretty slow. They have 1 lane to order and 2 lanes to get food and pay. I could barely hear the drive through speaker. I was supposed to wait in second lane but didn't hear this and was given a hard time when I got to the window.

Slowest whataburger in the United States. They replaced some of the staff and the service has become better but it still takes 40 minutes to get a Jr Burger here. One time they gave me a free burger coupon. Redeemed on my next visit. Got home and it was bread and veggies. No meat patty. This place is the WORST ever.

The food was great as it is in most Whataburger restaurants, but the app charged me $15 dollars twice for an order that wasn't even in their system when I arrived. I heard the same from my coworkers who had the same experience many times as well.

We tried this place for dinner one night. When we first entered there was no one in line waiting to order. Three people by the registers no one acknowledge us. After about 3 minutes one of the employees asked us if we wanted to order. We have been to many Whataburgers all over the country and this has to be the worst one we have ever visited. I ordered a Whataburger double and my partner ordered the Regular Whataburger. We then had to look for a clean table to sit at. Finally found a clean spot and sat down. We waited a few minutes for out food which was the saving grace of the whole trip. The fries were hot and fresh and the burgers were cooked and prepared to perfection and looked just like they came off the menu board. We doubt we will go back soon but will give it another try in the distant future. Whataburger standards definitely lack at this Whataburger and hope it changes for the better.

Love Whataburger but this location has serious drive thru wait times at night (visited around 10pm) there's been at least 3 occasions I visited past 10pm and the wait is at least 20 min on the drive-thru from order to food pickup and even longer if there are cars ahead waiting to order or pickup food. Call of action to Management/ownership team: please conduct an assessment to resolve this wait issue; fast food should not take this long

It was okay. My girlfriend and I visited the Store a little late in the evening on a Saturday. So it was really busy. The Young Lady who took our order failed to give us a receipt and it took a really long time to get our food. So it was okay. But I won't visit so late next time

Driest burger I've ever had at a Whataburger. Cashiers were friendly but not interested in doing their job.

Would have gave 3.5 stars but cant and 4 is more than what I feel it was. The meat is a little dry for my taste like its EXTRA well done. The fries are ok and the onion rings are ok as well. The highlight of this place for me is the spicy ketchup. Give that a 5 star all day. Service was quick and friendly, overall a 3.5- maybe 3.75 star

Well…besides the snail-paced order process, this was an odd experience. I went through the drive thru and ordered the #22 breakfast sausage, egg & cheese biscuit meal with orange juice for $6.78. I pull up to the window and they ask for $16+ as they thought I ordered TWO #22s. After explaining that I only ordered ONE they agreed and proceeded to charge me $8.36. Now, I’m not nit-picking over $2, however they obviously were going to overcharge me for TWO & now overcharged for ONE. I explained that the price at the drive thru said $6.78 but he didn’t budge on the final price and simply said “we went ahead and let you keep the extra biscuit & hash browns.” So, I have mixed feelings as they gave me extra food for the additional $2, however the slow service, poor communication & pricing errors are what drove my rating down during this visit. Just know your pricing when visiting this location as the cashier doesn’t seem to know what to charge.

Tables left dirty here. Had to clean my own table to sit down and enjoy a lunch. Buddy ordered extra gravy and was given 2 containers half way up. Not like the other Whataburger we are used to. Order taker was casually sipping a drink when we walked in and took her time to walk over and take our order. Maybe could have smiled a bit.. I felt like ordering was a hassle.. Bathroom semi clean. Food cooked well and tasted great. Custom order was done correctly.

Joysted

Food and customer service at the counter when ordering food/receiving tray service was FANTASTIC but I was in the bathroom (had one stall and a sink for people to come in and wash, if not using the stall) and while I was in the stall a worker called “IS ANYONE IN HERE!?” I walked out of the stall and a worker was just standing there in the bathroom with me watching me wash my hands. Before I finished washing, she had the door open waiting for me to leave. I thought they might be rushing me for them to close bathroom to clean but she then shut the door and locked it, keeping my mother from coming in just to wash her hands. Some time had passed and she tried the door again (still locked) so she asked the worker at the counter and she bluntly said “it’s because it is a one stall bathroom so it’s only a one person bathroom….That makes no sense. People can’t wash while other people use the stall and people can’t just wait inside for the stall to be open?? If it’s a one person bathroom, there wouldnt be a stall….Made my mother and feel like we did something wrong eventhough common sense would tell you that because there is a stall, that others can come in to use the sink instead of locking them out for extra privacy? The stall already gives adequate privacy. There were three employees who ended up doing the same thing, while customers just left it open (like how you would normally do). I feel like they might be doing this, when they are not supposed to. Not fair for customers who just want to wash their hands, or not have to wait outside to use the stall.

The 'Not My Job Award' goes to this person. I was expecting hasbrowns to be in the package - silly me. Also, replying 'no' to a question 'do you want any picante sauce' apparently means 'load me up, I'm a picante addict'.

So, food is great. BUT, waiting 15 minutes for fast food is pretty dumb. And, the staff need to either not wear gloves and wash hands, or just wash hands. I saw them on theit phones, taking out the trash, sweeping... all with the same gloves they were handling food with. Thats terrible management.

After 10pm, just don't. Food was cold, staff are rude, no napkins, reallllly not a $20 burger experience. Had to use bathroom paper towels, esp since one burger had more mustard on the outside than inside. Next time I'll wait til I get to Commerce where they're always friendly and the food is always fresh and warm.

Very very slow location. Parking lot is small. If you see multiple cars in drive through expect 30 minute wait.

Normally good order fulfillment went down the toilet. Ordered food in restaurant at 11:20pm, did not get food until 12:00am. Workers were chatting, laughing, texting on their phones. Even when i got my order, the fries were soggy and half burnt, and they got my main meal wrong not once but twice. After 8 years of regular visits and Normally solid customer service. I am compelled to write a negative review of this place.

I’ll drive out of my way to avoid this location. Service, order accuracy, atmosphere- just bad, time and time again.

Ive given this store a couple of tries because a lot of people live Whataburger. I have not been impressed. Firstly every time our food is lukewarm by the time we get home. I live 5 minutes away. Second, wait times are horrible. So, I thought I was waiting so long to get freshly cooked food. However, obviously not the case if it was cold when we get home. And finally, the last straw and why I wont go back. The my last order we only got half the food. When I got home I was missing one of my two kids meals. I paid $42 for one meal since I only got half my order!

Ct Ct

The person taking our order was extremely nice, unfortunately the time their coworkers took to prepare our order and others' orders was too long of a wait. I'd advise the franchise owner to hire either more employees or get harder working employees. Again, the person taking our order wasn't the problem. Just her coworkers.

Danyele

Ordered online, and hubby walked over to pick order up from the truckstop. Burger was dry, no extra pickles like i had ordered. He had chicken tenders..They were ok but NONE of the sauces or gravy were in the bag, even though they're clearly marked on the receipt. Really disappointed, and we weren't able to come back. Hubby said inside was chaotic, and some off shift worker was inside talking to those on shift and distracting them.

Most Whataburger's are great but this location is terrible. Very slow and usually dirty inside.

Most whataburger's are great but this location is terrible. Very slow and usually dirty inside.

Terrible service, I have been waiting for my food for almost an hour. They ran out of bread and never told us until after we had paid, then told us it would be made on regular bread because they ar…

Terrible service, I have been waiting for my food for almost an hour. They ran out of bread and never told us until after we had paid, then told us it would be made on regular bread because they ar…

I waited over an HOUR for my food and hella people got their food before me. (profanity removed) this place.

I just waited in like for 30 mins and the line didn't move a single car. Luckily I was able to get out of it. Horrible management.

This is actually the worst managed whataburger to ever exist. It's FAST FOOD, supposed to be FAST, not supposed to take 45mins-1hr to get a single meal and milkshake. When I got my chocolate shake …

This is actually the worst managed Whataburger to ever exist. It's fast food, supposed to be FAST, not supposed to take 45mins-1hr to get a single meal and milkshake. When I got my chocolate shake …

Went in to this location to order a burger at 10:10 pm. There was a line in drive thru and tried to order. I watched while a young man working the counter was trying to impress a young woman rather…

The fries were burnt and not even fresh a little bit, the lady who handed me my large Dr.Pepper poked a hole in the cup and the entire Dr.Pepper spilt all over my arm and down the side of my sweats…

Waited in line for 45 minutes just to get cold fries and stale burger buns, this Whataburger is the worst in the country.

Cold! Waited in the drive through line for 20 min. Food was cold when I got it. Bun was ice cold. Cheese not melted. fries cold. Ridiculous! And this is why this one store gets 2 stars. Had to mark…

Fast food should be fast. \n4 cars I front of me and I have been in line for 48 minutes now. 30 minutes just to get to the order windows!!! Then I get to the window and there soda machine is broken…

fast food should be fast. \n4 cars I front of me and I have been in line for 48 minutes now. 30 minutes just to get to the order windows!!! Then I get to the window and there soda machine is broken…

Took over 20 min just to get through the drive thru line which I wasn't too mad about given most Whataburgers are slow however all I ordered was a simple black cup of coffee and after waiting in li…

25 minutes waiting in the Drive-Thru at 2 in the afternoon... doesn't sound like fast food to me.\n\nNot taking mobile orders really hurt y'all too.\n\nIn this day and age when service is the only …

I don't know who's in charge of this Whataburger but I've had to leave waiting in line twice through the drive-thru because it was taking more than 20 minutes.

I don't know who's in charge of this whataburger but I've had to leave waiting in line twice through the drive-thru because it was taking more than 20 minutes.

I don't know who's in charge of this Whataburger but I've had to leave waiting in line twice through the drive-thru because it was taking more than 20 minutes.

We’ve waited 35 min in the drive they. Horrible service!!! Do not go here!!! Then the guy at the window acted like we were rude for asking what was wrong!

We’ve waited 35 min in the drive they. Horrible service!!! Do not go here!!! Then the guy at the window acted like we were rude for asking what was wrong!

We’ve waited 35 min in the drive they. Horrible service!!! Do not go here!!! Then the guy at the window acted like we were rude for asking what was wrong!

I've been to countless Whataburgers including the out of state ones, like in Jacksonville Beach, FL. Majority provide great service. However this one is by far the worst one I've ever been to!!!! How so? I submitted a mobile order through the app. Whataburger app prompted me to go through the drive-thru. Upon arriving, there was already a queue of vehicles. It took about 30 minutes to finally arrive at the drive-thru board. Once the vehicle approached the drive thru board, I was told to wait. It took the staff there an additional 15 minutes until a dull question asked what we wanted to order. In which I explained that I placed a mobile order through the app. First thing they tell me is that there is no shake and to contact corporate for a refund. Which let's me know the incompetent or laziness within this establishment. Never have I been asked to contact corporate for a refund. When I finally arrived through the drive thru window. I know either the Manager on Duty or Operations management wanted to apologize. Finally, providing the food. Worst of all, they forgot the drinks to the meals. I generally give places the benefit of the doubt, but this first impression was so bad I would advise fellow Whataburger customers to go another one. The review average speak for themselves if my review is bogus.

Got here at 10:50pm, got up to the speaker at 11:15pm, said they’d be with us soon, so we sat and waited… and waited… until eventually at 11:30 I said “Hello?” And the person on the speaker informed us that their systems were down for the drive through and for us to go inside if we wanted to order… ?????? You couldn’t have told us that earlier, or as soon as you knew about the problem? Instead of us having to check if anyone was still there??? Immediately drove away and did NOT go inside to order. Will never waste my time here again. EVER. Train your employees better. The audacity that they apologized after we had to ask if anyone was even on the intercom is appalling because I know they can see the drive through line from inside the building when it wraps all the way around. This is not the first time we’ve had trash service here either. Avoid at all costs.

Went in there placed my order. Cashier decided to joke around with my name. I told him my name was Marco you can guess what kind of joke ensued right after. I barely know the dude to begin with. I noticed when everyone had their names called out, the cashier would bring their order to them. But when my order was ready he called for me to get it. Unprofessional behavior. This happened Monday June 3 around 9:30am.

Ordered online for curbside, after almost 30 minutes of waiting we walk in to find the meal on the counter and no one would speak to us. People on here making excuses for them. If the staff can't do a simple job or even explain anything they do not need that job. Someone higher up needs to do something. Cause this is all I see on here on these reviews going on months. I highly recommend going somewhere else.

Worst whataburger I've eaten at in years, fries are inedible. Change the grease!. Burger was cold, expected since it took 23 minutes to make it and looked like it was stepped on.

I recently to this whataburger with my friends and the place was not only disgusting but as soon as we walked in this lady started yelling at us telling us what they were out of. When I mean yelling, I mean YELLING. When I was mid order, telling the employee what I would like to have due to what they were out of, this man rudely walked away in the middle of me trying to tell him what I want. I patiently stood there and waited 5 minutes but not only did the dude walk pass me SEVERAL TIMES, he didn’t say anything to me as well. Very rude and nasty environment. Floors were dirty, trash was spewing out of the trashcans, tables were dirty, place reeked of weed. I will NOT be back. Common courtesy is all I ask but the workers miserably failed.

As much as I love whataburgers food, this location is seriously lacking in the service department. I ordered a large fry and drink to go. Simple enough, yet I sat for 30 minutes watching my order on the screen as it constantly got passed over. I saw on two occasions that employees fill a large fry container only dump them back in. I finally had enough when every employee was just standing around doing nothing. I walked up to the counter and asked for a refund, telling them I had been waiting 30 minutes for a simple, large fry. He made no attempt to make things right, just gave me a refund.

Horrible service,old not cooked all the way fries. Will never go to this location again.paid for chocolate shake and was charged extra and not one person offered to refund for the 3 shakes I was charged for . Only to arrive and be told they don't have any shakes. Ok just like McDonald's LAZY EMPLOYEES. ALSO THE RESTAURANT WAS NASTY AND DIRTY THE MANAGER AND OWNER SHOULD BE ASHAMED.

This location just doesn't have their shizz together. Been here 2 times first time waited 15 mins at the ordering speaker and nothing so i left. Decided to give it a 2nd try months later and finally got food ordered but when I got home it was wrong so I took it back and my money was refunded. Ordered a number 3 which is the triple patty burger, there was only 2 patties and it was cold and looked like it was made this morning. I've worked in the service industry for years. I'm curious what the issue is. This location needs help from upper management.

It's a fast-food restaurant but still, they have messed up my order literally every single time I have gone through the drive through or ordered online. Every single time something is missing, and I am still charged for it as evidenced by the receipts.

Uncomfortable. Drive-thru 6am, I just want biscuits and gravy with sausage. “Ma’am you do know that the sausage is already in the gravy?” I told her as a side. I don’t remember quite what she said but I felt like I was bothering her. It was weird. Pulled to the window, Apple Pay wasn’t working. That’s fine, I mean I’m the irresponsible one that can’t keep up with her wallet. The lady had to take my phone to the front, I handed her my phone. Attitude and grace that one. Mind you at this moment in time I’m using the heat from the defroster in the car to heat my food. Oh let’s get to that part After sitting at the window 10 min my food arrives. Warm. Warm. I wanted to burn the freaking tastebuds sooooo bad. Warm. Luke warm? Close. Not piping hot gravy like I had wished for. Just unhappy all the way around. I reckon it was a had to have been there moment. Thanks for the read 🥳

I would not recommend going here. I literally waited and the drive-through at least 20 minutes when there was only two people in front of me. I heard the person get on the speaker to take my order and I heard them laughing like they were just playing around.

They should probably start repeating orders back to customers since they never seem to be able to get them correct. Horrible attitudes everytime I go and the fries are always old and disgusting.

The girl at the window on 6/15/24 at 3am had orange hair and blue lipstick she wouldn’t give us her name but she was so insanely rude. She didn’t tell us she was out of gravy until we had already paid for extra gravy and when she gave us 2 packets of ketchup for 3 meals she slammed the window in our faces. She acted like a few extra ketchups were coming out of her check and when we asked her why she was being so rude and she proceeded to say “why are YOU being rude” and little snarky remarks like “APPARENTLY I’m being rude” manager was the only helpful person there. The manager apologized for this little girl’s ugly behavior and helped us. She definitely needs to be put in the back she has zero customer service skills.

Pulled up at 2:04 am to order food speaker isnt working well can barley hear them, no onions rings they said biscuit machine was broken they said shake machine down, dr.p was out I mean everything was broken or didn't have it. Honestly just not something you want to deal with at 2am so I give 1 stars. Hopefully everything was out or broke. And they weren't just saying that cause they didn't wanna do anything. But even then not good for customer service. We left and decided to try royse city waterburger instead.

Went through the drive thru tried to give cash was told they didn't have change so I needed either exact change or card. After paying with card lady closed the window and didn't even offer a receipt.

Longest wait. Spent 30 minutes just waiting to order at the drive thru. RIDICULOUS!

I'm not one of those people who expects gourmet food at a fast food restaurant, but I do expect to at least get what I paid for and the food to be fresh. More and more frequently this location gets my order incorrect. When I go inside, the customer service is just missing. I sit there patiently and none of the employees even acknowledge that I'm there. Several have in airpods and go about their duties as if I'm not standing there with food on the counter. Today, the forgot onion rings and the fries were cold. I simply wanted the onion rings I ordered and one regular fry. Even after I flagged someone down it took at least 10 minutes to get 2 items. No apology, no smile, no customer service. The kicker is once I got home I realized my Avocado bacon burger had no avocado. The whole establishment needs customer service and soft skills training.

Horrible service, hadn’t gotten my last 3 orders correct. Even ordered on Uber Eats and they forgot all fries, sauces, and napkins for my meals. Management needs updating!

I’ve tried calling 6 times now with no answer. Tried to use a gift card. They said it needed to be activated. I’ve used a part of it already but had enough left to cover the bill so it was activated. That’s fine no big deal. Ordered my burgers with Mayo, pickles, and cheese only. They didn’t include meat on one of my burgers.

The large heffa with the nose ring is an absolute disgrace. Terrible attitude, pointed out two items missing and she hated being called out, no apology for either the long wait or the missing items. She has no business holding a customer facing job, and wouldn’t get a job mowing my lawn. The place is disgusting too, food all over the dining area floor. Wasn’t easy standing up on the greasy tile floor…Calling the Rockwall health dept tomorrow, just in case someone gets food poisoning and dies

As for me I would recommend never to glance towards Whataburgers way. I have never waited so long for a couple of burgers.

I work really close to this location and everytime I go in there I have a terrible experience. I went today and there was five people working and three where just standing around. I stood there for about 5 minutes and no one helped me so I walked out.

If you are hungry and going through the drive-through just be ready to starve to death. Today is 7/18/25. I got here in line and made my order at 12:22 am. . . . . . I'm just now getting my food at 1:02 am and there was only 1 truck in front of me and he got his food within a few minutes. We sat in front of the window for more than 30 minutes from the time they took payment till the time we got our food. By FAR! the longest time iv ever sat in line at a Whataburger.

server aggressively threw ketchup at me after HE asked if I wanted any ketchup. terrible service i want him fired now. And my chicken was raw

One of the worst locations on night shift , $10 for burger only is ridiculous, burger tasted like straight mustard , never again

Walked in at 5:45 and asked to hang on !no worries until 8 minutes passed just to get my order done wrong!!!breakfast biscuit and a pancake platter! She repeats my order with her back turned to me and all I got was a bacon biscuit! She he'd already rolled her eyes at me when I walked in I wasn't about to keep it going with this unhappy person 😔 never again at this whataburger

I have never had a worse experience at a Whataburger. I have often wondered why we don't have more locations in Rockwall, but the awful service and terrible food makes that clear. I ordered a chili cheese burger a new featured burger and I paid almost $16 for cold stale fries and no chili on my burger. Plenty of onion and soggy corn chips though.

On the 15th I ordered a patty melt combo and a chicken sandwhich combo. I went back to work and opened up my lunch to find the pattty melt combo was not right. It only had 1 pattie instead of 2. No big deal I thought. I went there the next night at 2 am just like the night before. The lady said they were closed. I said my order was messed up from the night before but she cut me off saying "WE ARE CLOSED" All I was going to ask if I could come back the next night to get a replacement. So I show up the next night to get my replacement. She was there again. I told her hey I had a burger messed up and I just want a replacement. I asked if I could get the combo. They replaced my burger with a small fry and no drink. I asked her if I could get a drink and she said no they wouldn't give me a drink. She was very rude and unpleasant. Definitely will just go to Carl's next time.

Waited 40 minutes at the window only to be asked “would you like a brownie” for the inconvenience. Asked for my money back and wasn’t given the full amount. Don’t come here if you expect your fast food to be fast.

:( Tryna Like this Place but this night crew is 🗑️. Order All Wrong. The tenders always came with fries in the inside. Why was it separate. Also ALL MY FOOD WAS COLD AND I SPENT $40 FREAKING DOLLARS TO GET COLD FOOD!!!!

Sooooo I just went through the drive through and sat for about 10 minutes, nobody infront of us, got tired of waiting and drove away and was looking through the window to see that not only 1 person was there, but three!!!! wowwww crazy right… anyways. be better. i was hungry.

This place usually takes awhile to get food. Making you think they’re making it fresh. But the night crew doesn’t care. It’s October 3, 2023 around 10:40pm ish. Who ever worked there. The meat in the burger looked like someone took a bite out of it. Waited 35-40 minutes for my meal. What a disappointment. I looked at it because it was cold when I live 6-7 min away from this location. It’s wouldn’t be cold arriving home. Such a disappointment. Never coming back to this location again. This was the last straw.

jan 21 2025 Holy cow, rude people. Pulled up to the drive through and the girl was non coherent. I asked for a #4 and she kept saying "what?" Then I guess someone else took over the headset and this guy was angrily asking me what I wanted. All aggressive. I said alright and just drove away. I don't wanna risk getting my food sloppily put together or spit in because someone hates there job They should Be thankful they have one. Ill just get my food from decent people. This location was terrible.

Found a clump of hair mixed into the batter… after I pulled it out of my mouth.

I waited way too long in the drive-thru for my order. I Ordered 2 bacon cheeseburgers… when I got when I got to the window the young lady hardly spoke two words to me. And when I got home a had two Mayo Soaked burgers. No bacon on either one. It’s sad to see what has happened to a Once great Texas hamburger restaurant. I will never return.

I work in Rockwall now so I only go for breakfast. Been here TWO times and both were TRASH! The first time, took 20 min to get my mobile order I put in 5 min before I got there. Only 1 person was in the lobby and it was at 4AM. The second time, I could’ve played disc golf with my biscuit. Again, at 4AM.

Rockwall whataburger is hit or miss 90% of the time it's a miss long waits over cooked or bad grease makes eating out not worth it these days can go to chilies and get more for about the same price. Avoid this one there's another 10 miles down 30 either direction

Christopher Ledbetter

Inside is filthy dirty, bathrooms gross, floors covered in food and grease, not sure how people aren’t getting sick. Our order was messed up, which I have all the patience in the world since all Whataburgers are slow but they got ours wrong and seemed put off when I kindly asked.

Grace & Pulse Worship

I placed an order for 4 avocado burgers 2 large onion rings and 2 medium fries. I got my order for everything except the fries. I went back in and asked for it but the manager was so rude she stated that I had never mentioned anything bout no fries. I said it was in my order she murmured something under her breath and walked away. I will never go to this location ever again and will be calling corporate office to put a complaint as well.

TJ Starling

I went to Whataburger for the Veterans Day promotion and ordered more than just the free taquito. When I asked about the Veterans Day discount, the employee replied, “Yeah, we don’t do that here.” It was disappointing—especially since it was a nationally advertised offer. So I just drove off. Not a great way to lose a sale—and a customer. It just feels wrong not to honor something meant to show appreciation for veterans.

joseph Ferraro

Literally lied to me telling me they are working on the uber order when nobody was. It was a shake and a cinnamon roll. I could see both not only was it late and took me 10 minutes to get there from previous stop. Unbelievable. Who is running this place

Trey Dimicelli

Sat in line after 12am with 1 person in front of me for over 10 minuets to order food and waited at window to pay. Notice the truck pulled up waiting on his order so I left. Looked as if they had 1 person running the store. Ridiculous that what a burger wants to serve late nights and can’t hire the staff to run a burger joint. It was a simple #1 what a burger sandwich no combo no fries. This establishment already has low rating and I see why.

Diego Gonzalez

Easily one of the slowest whataburgers I’ve ever been to. Nobody in line at drive thru at 10pm and still took damn near 30 mins to get my food. Also, they had no onion rings and instead of offering a refund they offered large fries…. How about just have what your menu says available…. Also one meal and fries shouldnt take so long….

K Lee

A drive through is supposed to be a quick and easy way to get food and get back on the road especially in the morning when everyone is on the way to work. Yesterday I sat for 30 minutes after ordering in rockwalls drive thru. I could understand if there were lots of cars ahead of me, but there were only 2 and the one directly in front just ordered as I saw him do. After setting for 30 minutes behind one car I was already late for work and pulled around the second car when the first finally left. Do these people at whataburger not think that after 15 minutes that they could have had the car pull forward to let everyone else go? GEEZ I HAVE NEVER SEEN SUCH TERRIBLE SERVICE BEFORE AT A FAST FOOD RESTAURANT!!!! I WILL NEVER BE BACK.

Paul Korinek

I ordered a simple meal at lunch 12:00 immediately they sent me to the B lane with no one behind me one truck in front of me that pulled in when I did. first they bring my drink and it's covered in tea like a big bowl of it on the top and the side ran all the way down. they just handed to me like it's no big deal. dripping across my lap. it took four of my paper towels to soak out that tea that was on the top of that lid. Then I waited for 14 minutes for one chicken sandwich and fries and the fries were cold when I got the bag. I then check the chicken sandwich and the chicken is cold. why was I pushed and waiting in the B line for so long for cold food? I've given this place a couple of chances. I tried not to complain about it the last two times it was terrible. sloppy food. attitude from the people working there. takes them forever to do anything and it's always cold and crappy. I will never go back to this Whataburger again. maybe not any of them. I'm tired of paying so much money, and waiting so long for a bunch of trash food. I know it's fast food but at least it can be hot. especially when it's not so fast... get your crap in order Whataburger in Rockwall off 205 next to qt! someone needs to fire the manager or shut it down cuz the owner doesn't know how to have a restaurant and run it properly. 100%done with this place. I would recommend this to people I don't like. that way they waste their time, money, and get crap food at the same time.

Lilian Jaimes

Went and got lunch on my break today just to check my burger and have to go back. Lost my appetite honestly after seeing this. Went inside to talk to a manager and you know what she told me? She told me that this OBLIVIOUS BITE MARK was simply from them pressing down on the patty and squishing it. Then she insisted over and over that it was that. Even after I pointed out how round the mark was and it was simply a bite mark and there was no other explanation for it.