The Coffee Bean & Tea Leaf

Served warm (not hot coffee). When asked for a replacement, the barista did not put in enough creamer. When asked for a little more, barista poured an entire smart cupful when a tbsp was needed. Unpleasant about it.

I go here from my tea and coffee fix. It's always top notch. Typically don't order food. The staff here is a plus they are beyond friendly and always willing to help with a smile. 😁. Which is why I support the coffee, bean and tea leaf instead of going to Starbucks..

They don't have a classic syrup for the iced coffee so the sugar sits on the bottom. Tried a matcha late instead and it was too sweet. Unfortunately this is the only coffee shop walking distance to the hotel we are staying at

It looks a little run down, but the coffee was good! I’ve been to locations in Arizona and this was my first time at a Cali location. Vanilla Bean cold brew latte was very good i drank it too fast! Nice large patio outside as well.

The time and rhythm of wait o.k I was in a hurry all extra in bag .I was normal leaving .

M A. Jones

The time and rhythm of wait o.k I was in a hurry all extra in bag .I was normal leaving .

Paul Kestenbaum

Served warm (not hot coffee). When asked for a replacement, the barista did not put in enough creamer. When asked for a little more, barista poured an entire smart cupful when a tbsp was needed. Unpleasant about it.

Justin Bauer

It looks a little run down, but the coffee was good! I’ve been to locations in Arizona and this was my first time at a Cali location. Vanilla Bean cold brew latte was very good i drank it too fast! Nice large patio outside as well.

Dvora Rotenberg

They don't have a classic syrup for the iced coffee so the sugar sits on the bottom. Tried a matcha late instead and it was too sweet. Unfortunately this is the only coffee shop walking distance to the hotel we are staying at

Missy

I go here from my tea and coffee fix. It's always top notch. Typically don't order food. The staff here is a plus they are beyond friendly and always willing to help with a smile. 😁. Which is why I support the coffee, bean and tea leaf instead of going to Starbucks..

This store but it is small and narrow. The counter space takes up most of the space inside the store and tables are placed along the narrow counter area which makes it more cramped. They do have a nice patio area where you can sit and enjoy your drinks. However, it is in front of Office Depot so you see a lot of foot traffic going and coming from the store. Also, you encounter some sketchy people. It's not a very safe place to study. Service is kind of lacking at this location. The barista that was making my drink walked away while my drink was blending to talk to her coworker. She came back two minutes later to finish my drink. She didn't care if a customer was waiting.

Jasmin was rude. I understand it is a busy job but I go out of my way to be nice to those working in customer service because I know what’s it like. But she had a major tude that was uncalled for. The guy up front was really nice though.

Michelle AWS

Jasmin was rude. I understand it is a busy job but I go out of my way to be nice to those working in customer service because I know what’s it like. But she had a major tude that was uncalled for. The guy up front was really nice though.

Glenn A

This store but it is small and narrow. The counter space takes up most of the space inside the store and tables are placed along the narrow counter area which makes it more cramped. They do have a nice patio area where you can sit and enjoy your drinks. However, it is in front of Office Depot so you see a lot of foot traffic going and coming from the store. Also, you encounter some sketchy people. It's not a very safe place to study. Service is kind of lacking at this location. The barista that was making my drink walked away while my drink was blending to talk to her coworker. She came back two minutes later to finish my drink. She didn't care if a customer was waiting.

Stopped in today and the service was a letdown. Even after buying multiple items (including water) I asked for a water cup and was told I’d have to pay for it. It felt unnecessarily stingy and the interaction came off rude. Not the kind of customer experience I expect. Even left a 5$ tip Ridiculous!!

Robert M

Stopped in today and the service was a letdown. Even after buying multiple items (including water) I asked for a water cup and was told I’d have to pay for it. It felt unnecessarily stingy and the interaction came off rude. Not the kind of customer experience I expect. Even left a 5$ tip Ridiculous!!

One of the worst coffee beans I've been to. Service is mediocre as the staff tries to seem friendly but they are really trying to get pity for them being so slow at their jobs. The food section is always poorly stocked and they put way too much ice in your drink, even when you ask them to take it easy. It makes everything you buy watered down and outright depressing.

Food is tasty for the most part and so are drinks but can sometimes be inconsistent in flavor depending on who makes them. Customer care/service is usually okay but can definitely be better or needs some improvement. They can be very rude, uncooperative, unfriendly and unhelpful at times for sure. Not the best in that regard. Customer service needs major help. They should do better. Their management needs to care more. The inside atmosphere is a little small/tight, more comfortable outside seating would be nice. *The woman who makes the drinks there in the afternoons has an awful attitude. When asking for what should already be provided, she proceeds to roll her eyes. So immature and unprofessional. Needs an attitude adjustment.

Roya Lavian

Food is tasty for the most part and so are drinks but can sometimes be inconsistent in flavor depending on who makes them. Customer care/service is usually okay but can definitely be better or needs some improvement. They can be very rude, uncooperative, unfriendly and unhelpful at times for sure. Not the best in that regard. Customer service needs major help. They should do better. Their management needs to care more. The inside atmosphere is a little small/tight, more comfortable outside seating would be nice. *The woman who makes the drinks there in the afternoons has an awful attitude. When asking for what should already be provided, she proceeds to roll her eyes. So immature and unprofessional. Needs an attitude adjustment.

Netanel Sadeghi

One of the worst coffee beans I've been to. Service is mediocre as the staff tries to seem friendly but they are really trying to get pity for them being so slow at their jobs. The food section is always poorly stocked and they put way too much ice in your drink, even when you ask them to take it easy. It makes everything you buy watered down and outright depressing.

I had a very disappointing experience with the manager, Lucy. Her attitude was rude and unprofessional. When returning my change, instead of handing it to me, she placed it on the counter, which felt dismissive and disrespectful. When I asked for a spoon, she took an unnecessary amount of time, as if the request was an inconvenience. Customer service is a major part of working in hospitality, especially in a leadership role. Lucy could benefit from retraining in customer service skills. If she is unhappy in her position, it may be better for her to step down and allow someone with a more positive and welcoming spirit like Bennet to take on that responsibility. A coffee shop experience should feel warm and respectful, and unfortunately, this visit was not.

This is the worst coffee I have ever had in my life. The lady at the counter was anything but friendly. The chocolate muffin was delicious, but that is all I can say that is good. I will not ever go back again.

C G

I had a very disappointing experience with the manager, Lucy. Her attitude was rude and unprofessional. When returning my change, instead of handing it to me, she placed it on the counter, which felt dismissive and disrespectful. When I asked for a spoon, she took an unnecessary amount of time, as if the request was an inconvenience. Customer service is a major part of working in hospitality, especially in a leadership role. Lucy could benefit from retraining in customer service skills. If she is unhappy in her position, it may be better for her to step down and allow someone with a more positive and welcoming spirit like Bennet to take on that responsibility. A coffee shop experience should feel warm and respectful, and unfortunately, this visit was not.

Chris Chandler

This is the worst coffee I have ever had in my life. The lady at the counter was anything but friendly. The chocolate muffin was delicious, but that is all I can say that is good. I will not ever go back again.

This is the worst Coffe Bean that I have ever walked in! The Mexican lady is just an horrible,nasty and mean person!! She has terrible temper ,she really should chill-out! The manager, woman, she is even worse! The young boy is pretty good, and with good skills customer service! I am No wondering why that place is always empty!!! I forgot my mask, I rolled my sweater all around my mouth, I told them I have proof of my full vaccination, but I forgot my mask, and I asked for an extra mask to borrow! They acted like they were in war! Just with a very mean attitude! They kick me out! Unbelievable!!!'n Wish you guys to get fired! Very horrible service!

I’m not sure why I keep returning. I have never had a good experience at this location. I’ve waited close to 15 minutes for a coffee, and the mobile experience is even worse! 0/10 operators

Coffee and Bagels are outsourced from the same factory where Starbucks gets it…so it’s the same accross the board, so what makes a place different from the competitor? What matters these days before robots take over human provided service, it’s client service, and today it was poor. Instead of giving me a coup to poor the boiling coffee from my mug, I was charged 0.25…..would that breake me?, absolutely not, but isn’t the price of the cup included on the price of the cup? Or am I been punished for being a bad client trying to get their attention? Since no one was paying attention I took a cup from a pile next to the barista (as I was waiting to be serviced )who had a fit, but I didn’t touch anything else. So, yes, one star for the disappointment I experienced today

Adam Risch

I’m not sure why I keep returning. I have never had a good experience at this location. I’ve waited close to 15 minutes for a coffee, and the mobile experience is even worse! 0/10 operators

Yosi Fischer

Coffee and Bagels are outsourced from the same factory where Starbucks gets it…so it’s the same accross the board, so what makes a place different from the competitor? What matters these days before robots take over human provided service, it’s client service, and today it was poor. Instead of giving me a coup to poor the boiling coffee from my mug, I was charged 0.25…..would that breake me?, absolutely not, but isn’t the price of the cup included on the price of the cup? Or am I been punished for being a bad client trying to get their attention? Since no one was paying attention I took a cup from a pile next to the barista (as I was waiting to be serviced )who had a fit, but I didn’t touch anything else. So, yes, one star for the disappointment I experienced today

monica lupetti

This is the worst Coffe Bean that I have ever walked in! The Mexican lady is just an horrible,nasty and mean person!! She has terrible temper ,she really should chill-out! The manager, woman, she is even worse! The young boy is pretty good, and with good skills customer service! I am No wondering why that place is always empty!!! I forgot my mask, I rolled my sweater all around my mouth, I told them I have proof of my full vaccination, but I forgot my mask, and I asked for an extra mask to borrow! They acted like they were in war! Just with a very mean attitude! They kick me out! Unbelievable!!!'n Wish you guys to get fired! Very horrible service!