TyKendrick Hardrick

I got a number (25 ) 25 chicken strips and two sides and not only was my gravy cold I couldn't get half of them mixed with spicy. For 70 dollars... Employee said they already made it and they wasn't going to change it. But I'm the customer and I'm paying almost $100.... And I requested it before they even gave us the food and paid for it. Actually ridiculous and very lazy work.

Marisa Graves

Ordered 3 tenders and a biscuit and asked for gravy. I didnt get the gravy so I went back through the drive thru to get it. Why did the manager greet me like I was paying for the gravy straight out her minimum wage check?

Brandon

I normally love Chicken Express, but this location is always hit or miss. Yesterday I spent almost $50 on food for my family, and my order was completely wrong — missing okra and mashed potatoes with gravy, and my 7 Tender Dinner had old, cold tenders that were clearly not fresh. When I called the next day to get my meal replaced, the manager (Mark) was rude, showed zero empathy, and didn’t even try to help. I called again later hoping for a different manager, but it was him again — and he actually refused to give me corporate’s contact info. Then he told me to “dig the food out of the trash can and bring it back as proof.” That’s absolutely unacceptable behavior for a store manager. At this point, I just want my full order replaced and for corporate to address this. The other Chicken Express locations in town are great — this one is being run very poorly and needs serious attention.

Steven Diaz

I ordered 3pc fish dinner combo with reg fries and cole slaw and paid $17 the fish was stale and it felt like I was eating jerky and I didn't even get my fries. I will never go back . I don't even like Long Johns and I probably would have had a better experience ordering food from them. From reading customers bad experience the owner of this place definitely needs to train and hire better staff.

Jimmie Weeks

This place was a total bust today I am highly disappointed in it by the way my food looked and the service I asked for gizzards and asked if they could be cooked fresh while I waited and was told oh I don’t know (seriously) a customer can’t get freshly cooked gizzards ok then the two pieces of chicken were nowhere near being golden brown in fact it looked as if it was cooked in old grease this location has been my favorite but lesson learned I don’t plan on returning until they can get their stuff together I would have loved to post a picture of what I was served but for some reason it won’t let me attach it! I don’t usually do reviews but when I’m spending my hard earned money I expect better than what I received!!!!

Jessica Moreno

Went to drive thru because I live 36 miles away. ordered 2 piece chicken and decided to start eating my chicken leg on the road . Something didn't taste right so I checked and it was still raw. Anyway next day I had nausea,stomach cramps and diarrhea. I felt so bad I don't even want chicken express anymore SMH!

Essynce Rodriguez

Mark the store manager was very disrespectful and incompetent. We had freezer burnt food would not give us a refund would not here us out or give us an exchange on the food. He threatened to call the cops after I asked for a refund and all he could say was that it was hearsay. I have never been so disrespected and appalled by a place that claims to be a Christian establishment. I will be going through all the channels to make sure this type of negligence doesn't happen to anyone else!

Antrionette Lewis

Ordered food the other day and there was a huge fly in my sweet tea. After I called to tell the manager about it he was very nonchalant about it and didn’t even offer to give me another sweet tea not that I wanted another one after that but not a coupon or anything. Flies are disgusting and I know things happen but at least try to lead with good customer service.

Lauren

At 9/10/25 4:30 I went through the drive through. I ordered my food it was $28.00. My food was luke-warm all of it. The gravy, the mashed potatoes, the chicken. I ordered a roll and but got biscuits (got a hockey puck)

Lisa Gonzales

On 9/7 we ordered 8 pc fish meal, fish was dry and rubbery, brought meal back, spoke to Mgr. Mark he initially said needed product when reached for bag of food, he then came up with a different excuse for not exchanging, brought meal back again on the 8th said Mark was still there, again would not exchange, not seeking entire meal just fish. Mark adamant would not replace. Not asking for money, just want fish cooked properly .

Kristin Jones

If you’re going to charge $0.50 for ranch, at least make sure it’s actually included with the order. I’m tired of paying for extras like ranch and never receiving them. On top of that, the chicken tonight tasted like it had been sprayed with chemicals it was awful. I’m sick of paying more and more while the food quality and service just keep going downhill. Definitely not worth the price anymore.

Mary

I gave Chicken Express one last chance. They disappointed me again and for the last time. The chicken has no seasoning. No salt or pepper, nothing. That is just basic cooking 101. Once food is cooked without seasoning you can't really add anything to make it taste good. I went at 6:27 p m and ordered the 12 piece mixed, just the chicken with no sides through the drive through. I should have looked at the food before driving away but I didn't. I live 30 miles away and when I arrived home and opened the box I realized the chicken looked old and overcooked. My family and I tried to eat it but it was too hard and actually cracked when biting into it. We ended up throwing it away. I used to love Chicken Express but in the last few years it has changed and not for the better. The service has also declined throughout this timeframe. When complaining about the food I get attitude and no acknowledgement of crappy food and service. I looked at the receipt and was going to call to get a refund but I saw at the bottom of the receipt the following statement. "We are proud of the products we offer. Any issues with our products require a receipt and the product returned in order for us to resolve the issue." I had already thrown the food away and I could have taken it from the trash and took it back to the restaurant but was actually fearful of them trying to sell it to someone else. I wasn't going to drive back to Lubbock and just looked at my charge of $33.43 as a lesson finally learned and a goodbye to Chicken Express for good. The location went to is located at 210 Slide Road but I have gone to the other one off University avenue and 82nd street and the one off 82nd and Milwaukee just to compare and it all sucks. Goodbye Chicken Express, I will miss your jalapeno poppers a little bit.

Brianna Reed

Today I went to chicken express at this location. I had ordered a 16 piece family chicken strip meal and a #3 meal with all breast side of mash potatoes and fries. They forgot my fries and mash so I went into the dine in for my sides. They ended up giving me someone else’s order and I didn’t realize until I got to work. I called them and let them know they messed up my order. They laughed and thought it was a joke. One guy said can I come back I told them no I am at work until 7am. They said if I want a refund to bring the food in the morning, while laughing. Then another guy named mark had got on the phone, told me that they will send me a gift card I asked when would I received that gift card and they said idk so nonchalant while having an attitude. I also asked him who was I speaking with before him and he said idk they just handed me the phone like how do you not know your coworkers name.?? I then told them that his attitude was so unprofessional and he said who cares and started laughing. I asked for the number to corporate and he said no and told me to have a nice day. I will never go back to that place again EVER…! If this is how chicken express runs they business and let their employees talk to customers any kind of way. That place should either be shut down or have they employees go through some kind of better training.

R

What happened to chicken express? We were served chicken breading as strips. The pic is after we had thrown away half of our meal. We paid $40 for our order, you can eat out at a nice place for that amount. $17 for a 7 strip combo, can you believe that? Macaroni was cold and old. Strips were dry and chicken was non existent. Shoved our extra rolls into a bag with our mashed potatoes and gravy smashing them up, like what the heck. Over the years these locations have all gone downhill. If you go during peak hours you might get fresh food but as other reviews say you'll deal with rude employees and wait times you wouldn't believe. This location sucks.

Robert MartinezJr

I went to chicken express today when I noticed my chicken strips were still pink in the middle! When I went to tell the manager she said it was cooked and they couldn’t cook them any longer when I recall her saying they needed to drop some for my mothers order! Not even 2 minutes we’re up and they were done?? Yeah I don’t think so this is the worst experience I’ve had a this location!! I eat here often but not anymore!!