Emily Lobacz

The staff was super friendly and helpful! The food was okay, the portions were small for the price and the chicken salad sandwich didn't have much chicken. I would go back just because of how kind the staff was, but the food is nothing to write home about.

Hasib Chowdhury

We went their to taste their soup. It was delicious. I also liked their salad. We ate Chicken soup and avocado cheddar soup with grilled chicken salad. Their salespersons are professional, humble, and cooperative. The inside ambiance is also cool.

Joanie Reecer

If you click the box that you want a pickle…it shouldn’t be hard for the adults working at this store to read that detail. Every single damn time. Come one dudes….dudettes….please give a little bit of a damn at your job. And please fix your todo window awning, it pours water into the customers car, we don’t all have ego-machines.

Charles Black

It's was ok food was great only complaint was I ordered a 6 in the lady brings out my meal saying that they accidentally made me a 4 in and if I wanted a cookie which I really didn't want but I was wondering if I could just get my money back and pay for the correct size but then she remade another sandwich for me afterwards so it was good I just say people should be able to get what they pay for the excuse was they where new in the back

Matthew Winfree

The restaurant was nearly empty with one girl at the counter and possibly 1 or 2 kitchen staff. Table seating was immediate but the wait on food was way too long. Potatoes were barely warm. It's unfortunate as these restaurants used to be great, and they are now a far cry from that. No trash cans in the restroom after hand washing. No offers for refills.

Brittany Kahmann

Short staffed. Had to wait 15 minutes for my mobile order that was sitting in the back of the store. When I got my food it wasn’t warm. But also the sandwich is really poorly made. Long story short, go to the ones on the south side of town.

I ordered two nacho baskets. The nachos were filled with way too many tomatoes. I was exhausted and starving so I tried to make the best of it, but the more I ate, I realized there were large black chunks of what I assumed was burnt cheese. I tried the next nacho basket and realized it was the same way. It was so disgusting that I couldn’t eat it. $25 down the drain!!

Steven Reyes

I have come here 6 times in the past 3 weeks to pick up Uber and Dash orders. Everytime I have to wait over 15-20mins. Never more than two employees, they need to staff up as the service is ridiculously slow.

Janet Mason

This place has gone so far downhill. Always just 1 older person working the counter, most of the time spent in the back looking out at the line. They never come out and check on you once you've ordered. Is business really that slow that you only keep 1-3 employees through the major lunch/dinner rushes? The location on Milwaukee and Quaker are miles ahead of this one.

Maria Nunez

One of my top 5 places to eat but I had to take a break from it every time I ordered pickup I’d have to circle back around to ask for something that was forgotten from my order. Here I am 2 months later giving it another chance should have stayed home and ate couch crumbs. Half my order was forgotten kids pizza was cold. When I asked for the things that were forgotten they were made wrong. So long McCallisters I won’t be back!

Dustin Curlee

Worst McAlister’s I’ve ever visited. I think this the second 1-Star I’ve given ever. Walked right up to the counter ordered and waited over 45 minutes when the restaurant was nearly empty for sandwich and a spud. Direct reflection of management. Whoever opened this franchise in Lubbock should close the doors. Your GM is running it into the ground. Ten tables sitting completely dirty, unbussed. Save your money and go somewhere else. This is also the only McAlister’s I’ve ever been to. that didn’t offer a military discount. Not sure who was working.

+1

vanessa medina

I put my order in online as I only have a limited amount of time. I spent so much time waiting on my food I didn’t even get a chance to eat. They left the counter lady by herself and would not help her. The lobby was not full. It wasn’t until people were getting visibly upset that the shift manager actually helped. There were people waiting for longer than the 30 minutes I waited. The atmosphere was not welcoming either. I’ve been to this location several times and it’s progressively gotten worse. Today was the absolute worst of the experiences I’ve had.