Eataly - SoHo

Seungyun Lee

Last time we visited, the appetizers were decent but the pastas were terrible. They got our order mixed up and insisted they were correct. The pasta was overcooked, as you can see in the photo I posted. The food also took at least 40 minutes, and when we asked why, they simply said there was a “problem in the kitchen.” On top of that, they charged extra for olives and pepperoni on the pizza without explaining the additional fees. The whole experience was disappointing. However, after I left that review, the manager, Parker, replied and apologized for the inconvenience, offering us a gift card if we gave them another chance. We came back today, and the experience was completely different. They welcomed us warmly, offered us a complimentary appetizer and dessert, and also gave us a $50 gift card. On top of that, they surprised us with an extra pasta on the house. The food was much better this time, and the service had improved a lot as well. It really felt like they cared about making things right.

+1

Kimberly Sambucci

I like to pick up fresh pasta when we go as it’s delicious. We ate in the center at the bar and had the fried calamari and suppli. The calamari is one of our favorites. Needed salt this last visit but super crunchy as always.

Alon Grinshpoon

This place is a fantastic Italian restaurant! 🇮🇹 Early Soho serves a wonderful selection of delicious 🤤 fresh Italian dishes! 🍽️ Definitely try the Burrata cheese 🧀 and Fettuccini Alfredo pasta! 🍝 Service is quick ⏲️, staff 👨‍🍳 is friendly, professional and helpful, ambience 🎶 is great, and the place is beautifully decorated. 🛋️ I wish I came here sooner!

+1

Louise Louise

I’d never had the chance to visit the London branch before, as it’s located slightly outside the city centre, so I was quite looking forward to it. I was a bit disappointed that they didn’t have the truffle chocolates I’d bought on a previous trip and was hoping to buy again. Of course, I couldn’t take all the groceries home with me, but I did pick up a few non-refrigerated items like olive oil. There were also some great options for gifts to bring back for friends. Most canvas bags I’ve seen are made with thin fabric and cost around $40, but the Italy canvas bag here was only $20 and just the right size for shopping. The Soho branch is quite small, so it doesn’t seem to stock a wide range of items — if you’re looking for more variety, I’d recommend visiting the branch next to Memorial Park, where you’ll find a much larger selection.

+7

Mario M

The service was the best ever. They were very friendly, the hostess was very welcoming, and the food was very delicious. And their special bread with olive oil, and appetizers and pasta homemade . Everything it was perfect 10/10 😍😋😋 They also celebrated my friend's birthday with us. They didn’t add any fees for the candle and celebration. Thank you so much, 🥰 I advise you to go there if you want excellent service. I would like to thank the manager in particular, although I didn’t remember his name.🙏🏻

+12

CY KT

I’ve tried food at the other two locations, they were both good. This soho locus even better. Somehow, it has a more family meals vibe, very comfortable and welcoming. The food was just as good as the other locations. This was the first time having Tiramisu at Eataly, I thought it would be a standard, average one, but it’s actually the best I have ever had. I am very happy with my dinner here.

0504 Traveller

We were in the mood for pizza but wanted to sit down and some of the other places we had looked at were really busy. when we passed by eatly we had heard about it so decided to check it out. we were seated and greeted right away and right away ordered the rustico bread. we then ordered the caesar salad plus marguerite pizza with eggplant. the bread was supposed to come out first but the server messed up and everything came out at the same time. the bread was very good, excellent in fact with good portion size and good taste. the pizza was also good, more cheese and less eggplant but still a good, thin crust pizza. the caesar salad was average as it was basically lettuce and dressing overall good food and a nice ambiance

ang b

I love Eataly. We came for a late lunch without reservations (party of 2). The restaurant was not that busy but we seemed to be seated at the “throw away” table. Others came after us, also with no reservations and were seated on the banquet. Not sure why we given such a bad table. Next time I would insist to be moved. Service was slow. We had the meats and cheese board- which does not include bread The whipped ricotta was amazing (it’s why they are getting 4 stars), the cold meats and cheese were also good. However, I will be sticking to the Flatiron Eataly in the future.

Lindsay G

Decided to try this place out after driving by it all week to and from our hotel. The food all came out quickly and our servers were efficient although my daughter ordered a heart shaped kid’s pizza and it came out round and the dessert COPPA GELATO FRAGOLSOA said on the menu that it came with strawberries and whipped cream but it did not. I had the special tiramisu which was salted caramel and it was surprisingly very light. The pasta I ordered was spinach and ricotta stuffed pasta, it was fabulous. Overall a good experience and wasn’t overly busy.

Kevin (AussieFoodieAdventures)

The food offering is fairly consistent across all the Eataly restaurants. The Diavola Dolce pizza is one of my favorite pizzas with a nice mix of spicy Italian sausage completed with drizzles of honey. My other favorite is the Quattro Formaggi pizza. It’s simple and just cheesy goodness. To top it all off the fitto mistro is a sinful delight of fried calamari, shrimp and cod with a healthy dose of batter fried vegetables. Overall, the food is decent, service is good.

The overall experience was disappointing. Our entrees were average at best and didn’t justify the price. Service was lacking, and we had to send our orders back twice—once for being overcooked and again for being undercooked. Several staff members assisted us, which caused confusion and led to extra charges that had to be sorted out afterwards. The only highlights were the kids' meals and desserts. The restaurant was understaffed, resulting in long wait times for requests, and the kitchen was in chaos, sending out undercooked dishes that needed returning more than once. We spent $300 for what turned out to be a mediocre experience. Certainly, we won’t be coming back for dinner.

Nice spot with mediocre food. Overpriced for the modest portions. The kids' pizza is especially good, with a thin crust and gooey cheese, and the desserts are sweet and satisfying.

The atmosphere was warm and inviting, which definitely added to the overall experience. While the meal was decent, it wasn’t remarkable enough to leave me eager to return. The kids' pasta, however, was the standout. The quality of the pasta and the freshly grated cheese really elevated the dish, making it a highlight compared to the other items we tried. On the other hand, the seafood salad was underwhelming—it lacked flavor, and the seafood was softer than I prefer. The roasted potatoes were a pleasant surprise, perfectly cooked. The fried calamari, unfortunately, didn’t impress. It was served with an overwhelming amount of fried zucchini—about four times the amount of zucchini to calamari. The Caesar salad was also a miss, as it was drenched in dressing, which should never happen. The chicken Milanese was quite small, leaving me wishing for a more substantial portion. The wine selection here, though, was excellent and definitely one of the highlights of the meal. In comparison to their other locations, the food here didn’t quite measure up. However, the service was solid, especially considering how busy it was over the Christmas break.

Chris Curry

We had an subpar experience here a few nights ago. The food was good. However one of the meals was wrong and when we asked the server and then the head server they both dismissed us. We wanted the tenderloin and got strip steak. The strip came with fried potatoes and the tenderloin would have come with greens. We should have complained louder but we were both tired from a long day at work. The strip steak was good. If we both were not on diets the potatoes I’m sure would have been very good. I had the salmon which came with a salad. The salmon had a nice crispy outside and a tender juicy inside how I like it. That came with a salad that I enjoyed as well. We have had really good meals at other Eataly’s across the city. We were surprised and disappointed with the service here. If you found this helpful follow me. I don’t give many 5* because I reserve that for the very best in food, service and experience. I try to be quick to the most important stuff, the food. Then add notes about the rest. Enjoy!

Anna

We love Eataly so had high expectations and were unfortunately disappointed. The store is small comparing to other locations and has limited selection of products. We went to the restaurant for a quick dinner. The food was good (apart from gnocchi - the pesto sauce was really poor in flavour) and they also offered more drinks than san pellegrino. The food was expensive for what it was (quality) - $80 for two main dishes and two drinks considering the portions are small. The staff was fine - three waiters came to get our order.. would be nice if they talked to each other.

+3