Donald Highsmith

Great place to go and occasionally have dinner and or an alcoholic beverage. One complaint, it's probably an isolated case. Usually, I pay through the card devices placed on your table to satisfy the bill and any tip you might want to leave. Well, the other day I went into the take-out counter, placed my order which I received it about 15 minutes later. Ten minutes later I was home ready to eat and came to find out that my meal was cold. I asked my wife if the meal seemed cold to her. She replied that it was not warm like that meal we ordered just a few days before. The only difference is, when I paid the bill, I didn't accept the tip percentage of 18% percent. I changed it to 10 percent since this was an order to go. A few days prior, I had paid the 18% because I didn't realize the payment device had included 18% in the bill. The food that day was hot and delicious, and we enjoyed it greatly.

SilentKali Smoker

changed rating slightly. Went during what seemed like a slow time and while it's not a huge deal my wife and my meals were missing a simple ingredient that we were expecting, cheese. Waitress didn't tell us they were out of cheese, so we were a little bummed when there wasn't cheese on the meal. Also, the milkshake for my wife and the smoothie for our little one took a long time to make and bring out. Again, it wasn't that busy and was a Monday evening. And men's restroom door was missing the handle on the inside so you could get out. Almost got stuck in there with strangers for a while.

Cleona Bautista

Dirty fork... that's bad. It was ok. Service was good but not the best. It seemed they were understaffed. We waited over 40 minutes for a table and the place was not even half full. 😑

+14

Sharon Powers

The 1st thing I notice when my husband, son, and I, came in is that everything is clean. We came in at about 1:30 p.m., and all the tables had been bussed from the lunch hour rush. Service was quick and we were seated immediately. Also we got our menus and drink orders right away. I tried the raspberry Ice tea; it was very good. When our food came it was hot, everything seemed fresh, and nothing,apparently, had been left sitting round, to get cold. Our desserts were, likewise, delicious, and all shared around. The décor is pleasant, personal is helpful and cheerful, handicap availability for the bathroom and parking is there, and seating is available for large groups.

+4

ron 62

Well to start off......we have been here a few times because we live close by...and every time we go, i hope for better service. I understand that maybe they are under staffed , but thats not the customers problem. We should not be waiting for a table to be seated, when i see 15 to 20 empty tables. Food was good, but i am seating at a table a distance away from the bar....and I had to ask to have the TV channel changed from the news to the football game. Come on, what type of restaurant has the local news playing when there are sports on TV.

Vee Hub

Ordered pasta it was unexpectedly good. I asked for Xtra Alfredo sauce. Yum. Waitress was so so, not very friendly but did an ok job.

Richard Higgins

Went to try the all you can eat ribletes meal on a slow Tuesday night @7:30. Our server was not attentive to the 3 tables he was responsible for. After delivering our meal, he never came buy to check on our meal or if we needed anything. I flagged him down for soda refills and a 2nd plate of boneless wings for my dinner. We never received the extra napkins we asked for. I felt sorry for the group of 12 that showed up as we left. We will not be back because of the service and the quality of my meal, which was subpar. My wife's burger was good, that's why the higher food mark.

Robin Dekker

Server never came back to ask how anything was, had to ask another server for drink refills. Manager was just walking around never asked us how anything was, if food was good, nothing. Did not see him ask anyone that was there eating there and restaurant was not busy. Middle of the afternoon on a Friday. (My food was good, only thing that was) This is the second time that we had this issue, where we felt ignored. Two times in a row and I regret giving them a second chance. I wish we had gone to the Applebees in Gilroy—always good service there. I wish that they paid attention to customers and I would have given a better tip and better review. No, we won’t be back because I doubt anything will change, not getting a third chance.

I came to Applebee’s at 11 PM after an event, expecting to grab a quick meal since the restaurant closes at 12 AM. Unfortunately, the experience was very disappointing. No one greeted us when we walked in. We waited about 15 minutes just to be acknowledged and seated. Instead of a server helping us, the kitchen manager eventually came out and told us the kitchen was already closed even though the restaurant’s posted closing time is midnight. I completely understand that staff want to go home on time, but if your hours say you close at 12, customers should reasonably expect to be served until then. That’s not the customer’s responsibility to manage. To make matters worse, several servers were standing around on their phones and chatting instead of assisting guests. Very unprofessional and frustrating experience. If the kitchen closes earlier than the dining room, that should be clearly communicated not discovered after customers have already waited.

Allyson Gallegos

Ok I hate to be one of complain first off I come here quite often with my family and this is a favorite place of ours but this last time I came my sister got 2 gnat flies in both of her drinks. And when we brought it to the server’s attention she kindly got her a new one and apologized for the circumstances then I get Serves a 3 drink with some other type of debris in it. And not once did a manager come to our table and apologized nor offer to comp anything that is unacceptable. I can eat flies for free no need to pay for them.

VIrene

I love Applebees restaurant but the service is bad in Salina’s ca. On my last visit, the waitress only took our food order and we didn't see her again until we finished eating. We had to ask other people for what we needed. The girl who brought our appetizer... we asked for my husband's beer and ranch dressing, and she never brought the ranch. I ordered my sirloin medium well and they brought it extra well. My side salad arrived after the food.we didn’t have silverware or napkins :(

Trevor Fay

Service has always been great no problems there, they will help you as much as they can. The problem is if you order steak it's burnt to a crisp, order a burger, burnt to a crisp, the bar tenders don't know how to make anything if it's not on their list of drinks, even when the drink specials they put on the table show that you pour your own, they still told me I was wrong even with pictures on their menu showing pouring cocktails. It's nice the owner responds to everyone but the only positive is the service, I've tried about 10 times to like this place but I can't...to the "owner" come visit me Mon-Fri, 2-10 PM at Santa Cruz Market 19 E romie Ln.

Kelly Crandall

I absolutely do NOT recommend this place. I ordered a simple salad with no tomatoes on their website, however my salad had so many diced tomatoes when I picked it up. The salad had 5 things and I asked for it without one of those. And I received more than a normal amount for a small salad. Good thing I just absolutely hate tomatoes and I'm not allergic. And this is what I managed to remove from the salad and I didn't get even close to getting rid of it all. When I submitted feedback that they emailed me, I said the same thing. The manager (?) asked me if there was something they could do to make it right and I requested a refund, to which that went ignored.