Sonic

lance Cook

It was Dec 10 at 8:30pm, we pulled up to the drive thru and waited a good 8ish minutes with no response. Pulled around and push the button on the board and same, waited 8ish minutes without a response. There were maybe 4 cars total at this location, as we were leaving I blatantly saw 2 employees inside doing nothing, just standing around. Might not be a bad idea to check the cameras and see how much company time those employees have been stealing.

Draven Senka

Ordered a quarter pounder footlong coney and the gave me 2 hotdogs in a footlong bun. This is the worst sonic I have ever been too.

Chuck Mills

There were no napkins in my bag. The smash burger looked like it was put on the floor and stomped on it was so thin. When I asked for at least one napkin that was what I got one napkin only.

Brittney Sharp

Terrible experience here. Was traveling through and decided to stop here. Pulled in, ordered on the app (as always). I was the only one in the parking lot for a while. I waited almost 20 minutes to get mozzarella sticks, French fries, and cheesy tots. The French fries were COLD (good thing they were for my dog) and then I only received 4 mozzarella sticks, not the 6 I ordered. I was NOT waiting about 10 minutes to get the additional sticks. I had been on the road for 10 hours and wanted to get home. The cheesy tots were lack luster. Plus, the boy barely looked 16 and didn't say anything to me. Just walked up and handed the food and left. He seemed he was the only one working and that's so terrible for him. So glad I don't live in the area and have to go back.

Dennis Bell

terrible the little boy who brought our order was 10-12 yrs old and the food was so cold all the ice was melted and i asked to remake drinks but he just changed the lids didn't even add ice absolutely terrible

Josh Mccluskey

Chicken was tough and overcooked tater tots were lukewarm amd a large wasnt even filled up and I didn't receive any of my condiments I asked for. We'll definitely never use this sonic again or any sonic associated with the owner. Learn how to prepare an order correctly.

T H

Did an app order like I always do, ordered a Cherry Dr Pepper and a Cherry coke. Showed up, waited at box for 5 minutes, no one answered, drove to window. The girl was already angry that I just drove to window. She took forever to give me my drinks, and when she handed them to me, I asked which is what? She stated twice, I’m not sure, I said you don’t know what is what drink here? Again, I’m not sure and closed the window. Wow, absolutely amazed by the customer service. I mean if you’re not sure, remake them and be a little more friendly.

Wes Hay

Tonight we got sonic in white oak and it used to be one of my favorite fast food spots. My wife got a Bacon Smasher Burger and it tasted like fish and completely inedible, hopefully she doesn’t get food poisoning. They gave my daughter days old chicken strips that were hard as a rock and she couldn’t even bite into and she almost broke a tooth. I know it’s full of minimum wage employees that don’t care but you can seriously hurt someone without proper food care. Do better sonic. Will not be coming back.

Cameron Russo

They will not put all your food in the bag and then claim you’re trying to steal from them after you request that they give you the proper order.

Kennedi Gibbens

Can not get a ocean water right to save their lives had to ask three times for it right

Kat Fisher

My dad went here on his way home from work. Ordered a large lemonade, large coke, large sweet tea and a small Dr. Pepper.... instead of lemonade he got water. Tried calling this location in White Oak and nobody answers the phone. Bad way to run a business. I'm pretty sure this is a corporate owned store so I will be calling corporate in the morning since I can't get ahold of this location.

Ryan Hyes

Worst experience ever I wish I would have took a picture I got four Sonic burgers and then one supersonic double with bacon got home they ended up only putting five onion rings in my $4 large onion ring baskets(both of them) and maybe 15 fries in my large fry didn't even give me my double bacon burger and then acted like I was lying whenever I came up here!!! And I guess because I'm asking for the burger I paid for and the onion rings and fries I've literally been waiting almost 20 minutes and whenever I placed the $80 order not even 30 minutes ago it took them maybe 15 minutes to get everything out! Today's society of workers really suck if they hate their job they need to get a new one and not try to ruin the customers day because they're miserable.

Krystal Drake

Ordered on the app and was supposed to be ready at 6pm. They didn't get it out to me until 615. Which I wouldn't have a problem with if the food was fresh but no it was all cold. Got the coney dog and the hotdog looks really dark and rubbery like its been sitting on the roller for too long. Tater tots were cold. Told they would remake the food but they just reheated it. Asked if I could have fresh and not reheated. The 'manager' (brown hair female) was rude and I didn't even trust she wouldn't do anything to my food so called into there and canceled the order. Edit: Mean Managers name is Sabrina and it seems like other employees are aware of her attitude.

Christine Jordan

I typically don’t leave reviews especially negative ones. However at 10:15 I arrived at this Sonic location. I pressed the button a few times and no response. Two other cars pull in after us and get assisted right away. Around 10:25 a woman gets on the intercom and explains “Sorry but we’re not taking orders at this time”. We left and I called the store to talk to a manager. I was polite the entire time, and explained I’ve worked food service for at least 8 years. He hung up on me with no response. I drove back through five minutes later at 10:38ish and was told again “they aren’t taking orders” I responded “why does it say online you’re open until 11pm?” The woman claimed it was an issue with their meat vendor or something. I recorded that interaction. When I mentioned I had just called and was hung up on she did the same and discontinued the intercom. Now if I had been rude, cursing or in any way aggressive I could understand but I wasn’t. I’m very upset as I’m a loyal customer and don’t feel I deserve the disrespect. Very poor customer service. I will definitely not return and will post this video.