I can't complain about the pizza, it's delicious, but the worst part is the service. You call to order delivery and they hang up on you, even if you're a regular customer. Not all of them are like that, but today I called to order five pizzas and they basically told me to go to hell. 02/07/2026

صفية Med

Unfortunately, it was a very bad experience. I bought food from this restaurant, and immediately after eating it, I felt severe nausea, which then developed into a strong allergic reaction that required me to go to the hospital for treatment. This is a dangerous and worrying experience, and I wouldn't wish it on anyone else. Based on what happened to me, I do not recommend this restaurant to anyone, and I hope the management will seriously review their hygiene and food safety standards.

Akua

Driver showed up with the wrong order. I called the store because the driver claimed I would have a credit for $31.88 in my account. I called the store 4 times in 4 minutes to speak to a manager, he hung up the phone each time and just kept saying hello, hello, hello, pretending he couldn't hear me. I will continue to keep calling the store to get a refund. I will be calling my bank and will be calling corporate and reporting this location (See attached photos) 1. What I ordered 2. What I got(label) clearly not my order. 3. The photo of what I got 🤮🤢 4. The screenshots of the four phone calls that I made to the store that the guy kept hanging up on me. Just don't order delivery use uber eats that way if there is a problem they can be held accountable. #smh

Andrew Haag

Worst Papa John's ever. First off the manger need to learn to let people speak and not talk over them. Second he needs to learn that computers and phones dont lie. I had place and order for an Ultimate Pepperoni Pizza, it came without pepperoni. The manger told me I removed it from the order which I didn't. I showed them a picture of the pizza and the recipe. Then he told me I was lying and faked the receipt. Needless to say the receipt says nothing about removing the pepperoni. I have submitted the photo evidence and the recorded phone to corporate.

D S

Just horrible here the girl with the headphones is just mean. She yells at customers, drivers, and staff. She is always complaining, and throwing stuff. Takes forever for her to acknowledge people. I hate coming here.

nyc online 1

Short stocky Manager started to scream at a delivery driver for no reason, maybe for not following his yelled directives. He was using curse words n i was with my child. The driver kept his cool. But this is unacceptable. The manager had an attitude the whole time. Not nice to see.

Mariah Larkin

My order was $100 and nothing was correct I was missing all my drinks I ordered 3 orders of boneless wings they were supposed to have 10 per one all 3 only had 6. Then I couldn’t even get my full refund. Unbelievable. Very disappointed.

mahmood Ghani

People working at counter are extremely rude , they love to lie about the time frame of food to be ready ,never appreciate that you buy food from them .people does not know what is thin crust and well done pizza and then they get sarcastic to customer in their own language which is not English

Phillip Lane

I will absolutely never have anything to do with Papa John's ever again. First of all, charging $60 for 2 pizzas, a handful of chicken nuggets, and a cookie is extortion. Second, when ordering online, the tip was MANDATORY! How about YOU pay the employee from the inflated price you charged me! Then, I waited 45 mins from the time the little tracker told me my order was "out for delivery" before I went back up to my apartment to ask what was taking so long to deliver when the driving distance was less than 10 mins. You know they have problems when you call and the ai says "press 5 to speak with manager". When they answered, I was told to hold and then HUNG UP ON! I called back immediately and explained that I was hung up on. The employee told me no, they didn't hang up, they placed me on hold, and immediately put me on hold!! I hung up, grabbed my keys, and proceeded to drive there to speak with the manager face-to-face. When I got in my car, the delivery driver called to ask why I wasn't at the door. I told them about the situation and that I was declining delivery due to how badly I was being treated and to take the pizzas back before ending the call so I could drive. The driver immediately called me back and began arguing with me, to which I replied that they needed to take it up with the manager because I was furious, then hung up and blocked the number. I drove to the restaurant in less than 10 mins while stopping at lights and walked in. There were 4 employees visible, and the one person at the counter was noticeably swamped (it was Friday night after all). A lady walked in right behind me. As soon as the employee finished simultaneously helping the 2 different customers at the counter, the lady stepped passed me and began her transaction. Not one word of acknowledgment from the employee that she cut the line and I should have been served first! Way to not stand up for your customer. When it was finally my turn I asked to speak to the manager and the employee identified themselves as the manager, but never gave me a name. I explained the situation, that I was angry at being hung up on, and requested a refund. The manager stated that they did not hang up on me (to which I advised that I know what it sounds like to be hung up on and my phone doesn't record an ended call when placed in hold) before processing my refund. By the end, I was so disgusted with rage at having been put through that, I couldn't even think about eating pizza so I went and got a tikka for myself and bought pizza elsewhere for the family. I get that it's a franchise and they aren't all like that. But here's the thing: In the USA, the ONLY thing that matters is the dollar. That much is the most evident truth in society today. The most powerful tool a consumer has is the choice in who they give their dollars to. In this case, Papa John's more than proved it is not worthy of my dollar. Update: I also reached out to Papa John's customer service online and left a survey requesting for someone to promptly contact me to discuss the situation. It's been over 3 weeks, and they have yet to contact me in any way. In my mind, that just confirms that they do not care about their customers at all.

Sun Shine

They need to clean it up! See rodents going in an out the doors at night they have to know about it! I came in to order but changed my mind fast and as leaving the employees yelling at a doordasher trying to make him confirm a receipt! And that is not how it works. I know as a dasher u can't confirm till the actual order is in hand! Not a paper receipt? Dasher don't work for restaurants an merchants they work for door dash! I agree with the door dasher and employees need to be more professional handling situations! We'll the dasher did what was expected and declined to take that order and moved on to the next restaurant as he should! Ur loss papa John's clean it up!

True Grit

Tried ordering a pizza and they told me about some deals. I went ahead and chose one of the deals and they tried to upsell me . I didn’t mind that since that’s normals. But when I said no thank you I just want my pizza and drink. They got an attitude and told me the deal was no longer available. This isn’t the first time something like this has happened. I won’t be ordering from them again.

Erkan Koyun

As you can see boxes are on the floor. In the New York health department not allowed anything in floor. Dirty boxes than they put pizza inside the box. It is not healthy. Employee’s wears very dirty tshirt they don’t used gloves when they doing pizza.

Lauren O

I ordered a Philly cheesesteak papadia and they put NONE of the ingredients in it. No meat. No peppers. No onions. It arrived with a label saying it would have those ingredients but it’s literally just cheese in there. My brother bought us the food on DoorDash and he feels pretty bad about how badly messed up my order was.