Stopped here for something quick. The drive thru line wasn’t bad and my food was decent though. It’s hard to complain, considering it’s McDonald’s. You already know what’s in store for you.

Stopped here for something quick. The drive thru line wasn’t bad and my food was decent though. It’s hard to complain, considering it’s McDonald’s. You already know what’s in store for you.

When I moved to the south side of Fort Wayne in February 2025, I began stopping regularly at McDonald's - South Anthony Blvd for breakfast — often four times a week due to my schedule. In the beginning, my experiences were consistently positive. The staff members were efficient, courteous, and polite, and orders were handled quickly and accurately. I genuinely appreciated the professionalism and friendly attitude, and I even spoke highly of this location to others because of the quality of service I received. Unfortunately, over the past few months, there has been a noticeable and disappointing decline in customer service. What was once a pleasant and dependable stop has become frustrating and uncomfortable. The final straw occurred on Wednesday, February 4, around 9:40 a.m. During this visit, the employees working both the drive-thru window and the pickup area were impatient, rude, and dismissive. There was no sense of customer care or basic courtesy — simple questions were met with irritation, and the overall tone made me feel like an inconvenience rather than a valued customer. The shift in work ethic and attitude has been disheartening, especially considering how well this location operated when I first became a regular customer. It is disappointing to see such a drastic change in service quality. Just as I was once quick to compliment this establishment, I now feel compelled to share my dissatisfaction and caution others. At this time, I can no longer recommend patronizing this McDonald’s location, as the level of professionalism and respect for customers has clearly declined.

They were fast but the food was barely cooked

James Whitehead

Not the most friendly and they won’t give you a hot mustard sauce without ordering it…13 dollar order should be enough to get a free dipping sauce.

Winry Pope

The night shift takes so long. I was there for over 30 minutes waiting for my food. They had two intercoms and someone was on the other one and they grabbed their order before mine. Overall the service was a three. They took forever to serve our food, and the order was small. Also the line was so long. They gave us attitude the whole way. They kept playing on their phones and hitting each other and laughing. Not even making the orders. There were 3 of them, likely teens just playing.

Joshua Cain

While not busy inside their drive through was non stop. As I stood at the counter patiently awaiting service it was 7 minutes before an employee acknowledged my presence and took my order. The food was made quickly evidence in the picture in how my Big Mac was thrown together. There was also chocolate on my strawberry shake. As I preceded to sit down and enjoy my meal I noticed that every table was dirty and the floor was in need of sweeping. While the food and shake did taste good I think this place has a lot of work to do in order to be both customer friendly and a place I would want to return to.

This may be the worst McDonald's I have ever been to. The guy was so absolutely rude. He acted like we were bothering him by being there. The drive thru was lined up to the street. The service was sl…

stopped in for food through the drive thru. At first they said they weren't taking orders unless through mobile app or DoorDash and then took over 15 mins to get through drive thru.

stopped in for food through the drive thru. At first they said they weren't taking orders unless through mobile app or DoorDash and then took over 15 mins to get through drive thru.

I ordered a big breakfast meal and 3 hash browns. They canceled the order and said, and I quote "I don't care how you payed, I don't know how to deal with the app". Just in 2 minutes. It was a 20 m…

Everytime I go here they are very rude and have zero customer service. Also I will order a large and they will give me a medium, I will say something about it being the wrong size and they look at …

if at at all possible I would actialy give this dump a negative rating during the week it runs smooth weekend it's trash dont count on good food or any sauces after Friday all the way up until Mond…

Poor rating. Went there and bought breakfast on two different occasions. Used a bank card to purchase my meal. Checked my bank statement a few days later and saw I was charged 20$ over the price of…

Went there for lunch with co-worker. Order was missing items. Manager would not help my coworker due to his ethnicity!! It hurt his feelings. Grow up and treat people respectfully. He was very polite to all the staff and yet they messed up our order...Just do better people.

No one at the drive thru to take orders when looked in they were just talking they don’t care to actually do there jobs

Jeff Moore

We recently grabbed takeout from our local McDonald's about an hour before closing on Christmas Eve. We ordered burgers, fries, and chicken strips. Unfortunately, when we got home, the food quality was a huge letdown. Usually, McDonald's is pretty consistent, especially with their fries, and while the chicken strip was just a bit overcooked, the burgers and the buns were extremely overdone. My wife couldn't even finish hers, and I had a hard time getting through mine. I understand it was the end of the night and a holiday, but the last meal served should be as good as the first. Consistency is key, and this time, this McDonald's really missed the mark. Normally, I'd give them five stars, but tonight, they earned less than one. Here’s hoping for better next time. We spent nearly $40 ... complete waste, except for the fries.

Draven Long

They don’t have your order for over 30mins they suck horrible service I’ve been sitting for over 30 mins for a 10 piece nugget for DoorDash

omar jit

I’ve never had any problems like this ever. I’ve ordered from this location for a while now and this morning, 2 of my hash browns are missing though I ordered a meal each….damn bro..

Brandon Fruit

Made a personal order separate from my partner's doordash pickup and was threatened with a doordash conflict because the trashy nightshift manager couldn't differentiate between separate unrelated orders. Will be running this up regional and corporate.

Django Unchained

Are you kidding me. Who is running this place with all these cars lined up and not knowing who’s order is who’s. Yall cute as hell

Nick

Highly disappointed with this place. I ordered an ice cream cone, that wasn't made right. Then the kid that worked at the second window at the drive through was rude about it. Handed me the ice cream cone, made a comment about how he didn't have anything to do with making the cone, cuz it was that bad, then made a comment about handing me a ketchup pack. As someone that works management, myself, I would look more carefully on the type of character that gets hired. This was at 6:45pm. Avoid going here, especially around this time.

Betty Alderfer

Used a receipt survey coupon ...I was asked what sandwiches i wanted .. ordered 2 double fish filet ...when i got home. They are single filet...I paid for double. I can send a picture ..I don't walk well so I can't come back .the tags on the boxes...read double filet ...this is unacceptable ... ...

Tracy Thompson

Worst McDonald’s I’ve ever been to (Southtown / Anthony Blvd Fort Wayne). Rude employees and manager especially if you are white. Sandwich was burnt, they gave me the wrong order and said they couldn’t figure out how to give me my food in the drive through since I guess I ordered “counter.” It wouldn’t be a big deal but it was pouring rain and I asked them to please allow me to pick it up since I was in the drive through (they didn’t). Even the coke machines (both of them!) were not working properly. Then the “manager” was EXTREMELY rude!!! Will never go back. Can’t find the franchise owner, or I will report her.

Scott L

My biggest complaint is the orange juice and the muffins. I ordered a medium orange juice with my meal and it tasted nasty like it was watered down with nasty water. Had to throw it away. Plus both my muffin sandwiches was burnt. the excuse i got was its the toaster. then FIX IT.. I WILL NOT BE EATING AT THIS LOCATION AGAIN.

Jodi Trierweiler

Placed a mobile order, waited 40 minutes in the lobby to pick it up and never got my food. Several other guests were also complaining about waiting 30+ minutes on food or on missing food from an order in the drive thru. No manager present and employees did not give a shit that people were missing their food or waiting over 30 minutes. Walked out completely frustrated without my order and when I left, the drive thru line was wrapped around the building. Avoid this McDonalds, the one downtown on Jefferson is waaaayyyyy better!

Jessica Hockemeyer

Ordered on the app, went to pick it up, all great, what was bothering me was the girl with the super long hair, not restrained at all. She was making drinks. Her hair was flowing all over the place. Major health code violation for sure!!! I tried to call and complain but you can’t call the place! They will NEVER answer. Going to try to email corporate. But I’ll not go back there again for sure.