Allison Havens

I get that prices have gone up but from our usual $45 to now $73 only to find out at the pick up window that they are out of biscuits and cherry pie. Fine what ever. Then I get home to find they forgot my jalapeño ranch and the rolls are covered in some kind of dirty black stuff.

Jessica Reynolds

Well we came to chicken express tonight and ordered to eat in at 9:30. The young man of another ethnicity with glasses was very short and the most unfriendly I have encountered at this establishment. It’s like he was upset that we even came in we had to repeat our order three times before he even started to enter into the computer. This is not how any customer should be treated with eye rolls and all.

Jeremy moore

Nothing in Veterans Day? Yall truly are a crap company - READ BEFORE YOU BUY - this location consistently sucks! - EVERY TIME! Always - and I mean always the rudest staff, service, and [food is ok BUT COLD-] - I seriously don’t spend $50 to feed my kids or myself cold/old food With today’s inflated [for no reason] prices, you have to make up the difference with kindness or ppl won’t spend what money they do have - on your establishment! You ALL need to be retrained and that’s if you keep your jobs at all. I’ve been to this location probably a dozen times (this will be the last) - and it never fails - RUDE, HATEFUL, uncaring humans work at this store -

Angel

Worthless, they don't pay attention to what people order. Horrible customer service, a squirrel could do a better job.

Felicia Hickerson

My husband and I got chicken strips to go. Got home and immediately noticed the extremely light color of the fry on the chicken, not crispy at all. Broke apart the first piece, very rare at best. So we tested all of them, same thing. We boxed everything back up, my husband went back, about a 15 minute drive each way with traffic. He pointed out to them that the chicken was literally raw. They did not seem the least bit concerned that they were serving raw chicken. Are they not trained on the fact that consuming raw chicken can cause a serious case of food poisoning and/or other health issues that can be fatal. They did replace our order but here's real kicker, my husband broke open a couple of pieces from the new order before he left the store, he thought they looked OK. But when he got home and we tried to eat, 7 out of the 10 strips we got were still raw. These people are going to kill someone. We then didn't eat anything from our order. If they are that unconcerned about serving raw chicken they probably aren't very concerned with cross contamination either.

Wendell Hickerson

I wonder how many people have died from eating under cooked chicken from this location. We went through the drive thru and got two tenders meals. We got to the house, sat down at the table and started to eat. The tenders were very pink inside. We gathered the food up and drove back to Chicken Express. They mumbled under their breath but did redo the order. Drove back to the house, sat down at the table to pink chicken again. I should have shredded the chicken at their table. I give up. I will never get chicken from Chicken Express again. I DO NOT recommend Chicken Express!

Monica

Overall place should be shut down witnessed several health code violations not to mention cold chicken several times. Not sure why everyone had an attitude. Like just start over completely

Matthew Little

I swear you really should hire better staff. They won’t acknowledge or let you set there and wait till the woman in the back to serve you the manager but even her she no thank you no how you doing. It’s like you don’t exist this place needs a makeover. And you should set them up to see what I’m talking about just walk in as a normal person and see.

Rebecca Shelton

Drive through experience was horrible. I went to the menu. Waited and read through to see what we wanted. No one came across the speaker so I figured it was an order at the window chicken e. Young super rude girl came to the window and I was telling her our simple order and she interrupted me to say next time order at the drive through menu. I literally looked back to see where she was talking about and said we sat there for a bit and thought we had to order at the window. She said no you didn’t you drove right past it. (I’m the only drive through customer and there are few patrons inside.2:58 pm ) No worries sweetheart I won’t be back !!!

Amanda Merrill

We went through the drive thru and waited for a solid 5 minutes but no one said anything so we drove around. The young lady who took our order had a poor attitude and said, “will you please order at the menu box next time” so we replied and said “we tried and waited and no one said anything.” Her response back was, “mam you drove right past it” It was the poor attitude and sass. I am disappointed with bad customer service.

Laura Ofeno

Decided to drive through Chicken Express Azle tonight. Ordered 2 3-piece meals, all dark, one with mashed potatoes and cole slaw, the other with okra and cole slaw. No drinks. Here is what we received... Also no napkins, plastic forks or anything for the rolls