Ayanna

I am writing to provide feedback on my recent visit to Dunkin’, and unfortunately, it was not as satisfactory as my previous experience. Upon placing my order, there was a mix-up, which, initially, I did not mind. However, the process of correcting the order proved to be a bit challenging. My primary concern revolves around the hash browns that were part of my order, intended for my daughter. To my disappointment, the hash browns were served in a condition that was not in line with the usual standards. They appeared excessively burnt and greasy, prompting me to question whether this is a norm in your service. I appreciate your attention to this matter and kindly request clarification on whether the presented condition of the hash browns aligns with Dunkin’ Donuts’ quality standards. Additionally, any insights into the steps taken to rectify such situations in the future would be greatly valued.

Placed a mobile order at 7:57 p.m. (store closes at 9). Waited at the drive-thru speaker for about 10 minutes with no response. Pulled to the window to let them know I had a mobile order and waited another 10 minutes. Completely ignored the entire time. If mobile orders aren’t going to be honored close to closing, the app shouldn’t allow them. Basic human acknowledgment would have gone a long way. Left without my drink, out $5, and a really bad taste in my mouth for a place I go 4-5 mornings a week.

I

I ordered a glazed donut and noticed once I got to my car that it appeared to have already been bitten. When I returned to the store, the staff stated it was from handling the donut and did not acknowledge the concern. I ultimately requested a refund not because of the price, but because food quality and inspection matter. Customers should not be handed food that appears compromised. Unfortunately, this experience reflects poor quality control, and I would not return to this location.

Jenyale Corojai

Hello, I am writing to share a recent experience at your location that left me very disappointed. I completely understand that businesses can get busy, and I am always patient when that happens. However, basic acknowledgment and communication with customers should still be expected. I stood waiting for over five minutes while two employees clearly saw me but did not greet me, acknowledge my presence, or say a single word. They continued working without any interaction. Another customer entered and experienced the same treatment. When I eventually decided to leave, there was still no apology or acknowledgment. What made the situation more concerning was that one of the employees appeared to be in a supervisory or managerial role, as the other employee was asking her questions. This suggests a lack of proper customer service standards and training. A simple statement such as “We’ll be with you shortly” would have made a significant difference. Ignoring customers entirely creates a very unwelcoming environment. I strongly encourage additional customer service training for your staff, particularly around communication and professionalism. If employees are unhappy in their roles, it unfortunately shows—and that directly impacts customers’ experiences.

S I

The employees are awful, rude, and so arrogant during the night shifts. People are fine during the day, usually. There have been a few times when they will close earlier than listed times. And they do not list items as unavailable on the app, so I have had several problems when mobile ordering and going just to have them tell me they don’t have my order because the machine is broken or they are out of stock. Annoying and irresponsible.

Nicole Sallada

I ordered a large hot chocolate and drove back to my hotel room. By time it cooled enough for me to even try it I was so disappointed. It literally tasted like water with a hint of chocolate. I took it back to them to see if they could fix it. I talked to one person who had to talk to another person who then had to call management to see if they could even fix it. They finally agreed to remake it. I take the new cup that is once again blazing hot (not complaining about the temp at all) back to my hotel just to try it and it tastes like water still. Tastes exactly the same. This place is an absolute joke. No one knows what they can and can’t do. It’s pathetic.

Alex H

This is not the first time the employees have an attitude and be rude with me. Every time I go they get my order wrong or give me cold (hot coffee) but it will be the last time I step a foot in their

Andrea Figueroa

first of all , I have came to this location often since it’s the only one on my side of town. I have also , let go of the facts that sometimes they misread the label either give me the wrong cup size or food isn’t properly heated up. No biggies ! But today was so chaotic. the floor was mopped , their donut rack is out in the lobby and I placed a mobile order ahead of time so I went in seen on the screen my order was still in progress….ok while there’s 2 working the drive thru & one was doing the drinks but NOBODY asked if I placed a order or the deal was for be being in their establishment. Finally asked for my drink still wasn’t done…..BRUH…..ima assume he was new whoever did my drink because he just sat my drink down didn’t call my name didn’t say one single word which I couldn’t believe was my drink because it looked NOTHING like the app picture ! Basically this whole rant is about how unprofessional and unqualified this Dunkin’ Donuts is to corporate standards. See below for my proof i ordered what I wanted and what i received.

Lara M

This is by far the worst Dunkin and I’ve ever been to. I waited two months before I did this review. I loath that this is the only one on this side of town. They always get my order wrong. They are seldomly ready even when you place your order before you get here they ask you to pull over and park knowing that there’s nowhere to park and extremely hard to get out of their drive-through.

Nayeli Perez

Literally horrible customer service, when I first walked in they didn’t even acknowledge me. Also when I had a question about one of my drinks they turned around and walked off as I was speaking. I recommend just not going to this dunkin donut.

Shannon Roche

Terrible experience. The donuts were clearly stale—dry, hard, and tasted like they were days old. On top of that, the service was incredibly slow. I waited way too long for a simple order, and the staff seemed disinterested and unmotivated. This location really needs to step up its game. Definitely not coming back anytime soon.

Mundo Agromoviles

Me and my wife we been discriminated at this dunking donuts, they been laughing about my accent. (I was just trying to get breakfast to everyone on the company that I manage) well my dad was a us consul at the us embassy in Argentina for a long time so I don’t have they’re accent, looks like that’s enough to keep on laughing and making videos with their coworkers, what they didn’t know it’s that I’m a social media influencer, have a YouTube channel, Instagram and TikTok and a whole crew that will post the videos and pictures that I take with my dash cam, as soon as they see my devices they close the window and they don’t even open it to get the others costumers orders. And they’re right. I’m gonna post it everywhere in the world, I’m gonna even send it to the Argentinian consulte here in Houston. I am really gonna make a big deal about it. I’m gonna let a few pictures of the restaurant in case you need it.

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