Chipotle

Tania Olaez

My husband and I were excited to try Chipotle for the first time and we’re disappointed at first because the first girl that helped us Morayma (not sure how to spell her name) was extremely unpleasant, didn’t greet us and had a bad attitude, but upon paying with the Cashier DIANA, it changed the whole atmosphere. Diana had such a bright and professional attitude and greeted us so kindly that it made us want to dine there! Diana is so welcoming and makes it worth buying a meal there. Thank you Diana!

The service is good, but the place is dirty inside. It was difficult to get a clean table.

Gil

The service is good, but the place is dirty inside. It was difficult to get a clean table.

While food was fresh, felt portion was smaller than other locations. Good level of protein with beans and chicken went well.

I would recommend ordering ahead on the app. It can get busy around 3pm to 5pm. Clean spot. And friendly staff but sometimes feels like they are understaffed so it can get crazy at times.

Been here a couple times. Seems better when you go rather than door dash. Door dash orders always seem to have so little food especially meat in bowls, dine in does not seem to have this issue. The chips at this location seem to be very iffy. Sometimes they hit the spot and other seem like they have no salt. Overall decent if you are hungry and just want chipotle however I'd recommend driving to a different one.

Shashwat Nigam

While food was fresh, felt portion was smaller than other locations. Good level of protein with beans and chicken went well.

Adrian Romero

I would recommend ordering ahead on the app. It can get busy around 3pm to 5pm. Clean spot. And friendly staff but sometimes feels like they are understaffed so it can get crazy at times.

JL

Been here a couple times. Seems better when you go rather than door dash. Door dash orders always seem to have so little food especially meat in bowls, dine in does not seem to have this issue. The chips at this location seem to be very iffy. Sometimes they hit the spot and other seem like they have no salt. Overall decent if you are hungry and just want chipotle however I'd recommend driving to a different one.

Our recent visit to Chipotle in Brentwood was a mixed experience. Ordering through their app for convenience, I eagerly anticipated two flavorful entrées, yet upon receiving them, I was disappointed by the significantly smaller portion sizes than expected. While the convenience of mobile ordering is undeniable, it seems opting for in-person ordering might have yielded better portions. Despite this, the taste and quality of the food were satisfactory I suppose, maintaining Chipotle's standard. Overall, while the portion sizes left much to be desired, the experience was adequate for a quick meal on the go. I would highly recommend to skip their online app and order in person so you could actually get what you've paid for.

Sadig A.

Our recent visit to Chipotle in Brentwood was a mixed experience. Ordering through their app for convenience, I eagerly anticipated two flavorful entrées, yet upon receiving them, I was disappointed by the significantly smaller portion sizes than expected. While the convenience of mobile ordering is undeniable, it seems opting for in-person ordering might have yielded better portions. Despite this, the taste and quality of the food were satisfactory I suppose, maintaining Chipotle's standard. Overall, while the portion sizes left much to be desired, the experience was adequate for a quick meal on the go. I would highly recommend to skip their online app and order in person so you could actually get what you've paid for.

I visited this Chipotle, and the place was a bit chaotic. The tables weren’t clean, and they seemed short-staffed. While the employees making the burritos and bowls were friendly, the cashier was quite disorganized. One customer came in complaining that he had ordered a veggie bowl but received a chicken bowl instead. The cashier initially told him to get back in line to fix the mistake, which seemed unreasonable to me. Eventually, she made his bowl right away. Overall, the location is very busy, and parking is difficult. Would I come back? Maybe for pickup, but I wouldn’t dine in again.

The place was filthy! See pics I attached. That filth was there the entire 30 minutes that I was there and you can see from the other pic taken at the same time, no line and employees just standing there. No one cleaning up the mess. Gross. My last time here.

Muhammad Usman

I visited this Chipotle, and the place was a bit chaotic. The tables weren’t clean, and they seemed short-staffed. While the employees making the burritos and bowls were friendly, the cashier was quite disorganized. One customer came in complaining that he had ordered a veggie bowl but received a chicken bowl instead. The cashier initially told him to get back in line to fix the mistake, which seemed unreasonable to me. Eventually, she made his bowl right away. Overall, the location is very busy, and parking is difficult. Would I come back? Maybe for pickup, but I wouldn’t dine in again.

Lisa Stephenson

The place was filthy! See pics I attached. That filth was there the entire 30 minutes that I was there and you can see from the other pic taken at the same time, no line and employees just standing there. No one cleaning up the mess. Gross. My last time here.

Haven’t had a Chipotle Bowl for quite some time so I just ordered take out here for convenience. I was quickly reminded on why I stopped coming here. Seemed like I received just half a bowl even if I ordered extra lettuce and fixings. Requested steak/chicken and got only a few bits of steak. I was not close to being satisfied, just really disappointed. Skip this location for takeout or if you’re hungry.

I ordered I died the restaurant, picked up a bowl today and part of my order was missing. How the heck did the associate not pack all of my items? It's so disappointing when you have limited time for lunch. I take responsibility for not double checki t as well. I received not receipt and half of an order. That won't happen again!!!!

I have finally given up on this location. Yesterday was the third time in a row that they made a mistake on my burrito order. This time, they put pinto beans instead of black beans and the wrong rice. And the order was 10 minutes late. Avoid this location.

While I frequent this establishment as a regular patron and typically encounter no operational deficiencies, I must address two deeply concerning incidents that transpired during my most recent visit. First, an employee exhibited overtly discourteous behavior while preparing my order—a recurring issue I’ve observed intermittently among line staff. This persistent pattern of unprofessional conduct warrants urgent attention, as hostile interactions demonstrably erode brand integrity and customer loyalty. More alarmingly, I was deliberately overcharged for a 'double chicken bowl' I explicitly did not request. Upon identifying the unexplained financial discrepancy via my receipt, management engaged in blatant consumer gaslighting, asserting I bore responsibility for verifying portion compliance—despite unambiguous evidence of a standard, even meager, protein serving. The manager’s refusal to physically inspect the product while simultaneously adopting a confrontational posture constitutes gross negligence in complaint resolution protocols. This represents not mere error but systemic fraud enabled by managerial complicity: fraudulent upcharging, victim-blaming rhetoric, and deliberate obstruction of redress. As a high-frequency customer (attributable to workplace proximity) with historically positive engagement, I now experience profound disillusionment. Such practices inevitably trigger regulatory scrutiny, consumer protection violations, and reputational liability. Immediate corporate intervention is imperative.

I’ve visited this place a trillion times since they opened. I’ve been satisfied most times, but this very last time might be my last visit. I ordered a brisket bowl and it was filled with fat and rice. I even paid for guacamole and it was hardly any. When I took a bite the fat made me think the meat was fake. This saddens me because I always visit this location and get bowls and burritos for my entire family.

JV Vic

Haven’t had a Chipotle Bowl for quite some time so I just ordered take out here for convenience. I was quickly reminded on why I stopped coming here. Seemed like I received just half a bowl even if I ordered extra lettuce and fixings. Requested steak/chicken and got only a few bits of steak. I was not close to being satisfied, just really disappointed. Skip this location for takeout or if you’re hungry.

Dena L.

I ordered I died the restaurant, picked up a bowl today and part of my order was missing. How the heck did the associate not pack all of my items? It's so disappointing when you have limited time for lunch. I take responsibility for not double checki t as well. I received not receipt and half of an order. That won't happen again!!!!

Chris Sampson

I have finally given up on this location. Yesterday was the third time in a row that they made a mistake on my burrito order. This time, they put pinto beans instead of black beans and the wrong rice. And the order was 10 minutes late. Avoid this location.

Gabriel Pargeter

While I frequent this establishment as a regular patron and typically encounter no operational deficiencies, I must address two deeply concerning incidents that transpired during my most recent visit. First, an employee exhibited overtly discourteous behavior while preparing my order—a recurring issue I’ve observed intermittently among line staff. This persistent pattern of unprofessional conduct warrants urgent attention, as hostile interactions demonstrably erode brand integrity and customer loyalty. More alarmingly, I was deliberately overcharged for a 'double chicken bowl' I explicitly did not request. Upon identifying the unexplained financial discrepancy via my receipt, management engaged in blatant consumer gaslighting, asserting I bore responsibility for verifying portion compliance—despite unambiguous evidence of a standard, even meager, protein serving. The manager’s refusal to physically inspect the product while simultaneously adopting a confrontational posture constitutes gross negligence in complaint resolution protocols. This represents not mere error but systemic fraud enabled by managerial complicity: fraudulent upcharging, victim-blaming rhetoric, and deliberate obstruction of redress. As a high-frequency customer (attributable to workplace proximity) with historically positive engagement, I now experience profound disillusionment. Such practices inevitably trigger regulatory scrutiny, consumer protection violations, and reputational liability. Immediate corporate intervention is imperative.

I decided to try this place again after a long while thinking they'd improved, but nope. Placed a mobile order 20 minutes ahead, waited another 20 minutes after i got there, and this is what I see when I get home, disgusting. This is clearly a management problem.

$12 burrito? No way. Thank you for reminding me that I live in California and can get better, local, authentic food at a taco truck or family business. All of our food arrived cold and you can’t change/edit a lot of items when ordering… Prix fix? This is disappointing.

Parsa Rezaie

I decided to try this place again after a long while thinking they'd improved, but nope. Placed a mobile order 20 minutes ahead, waited another 20 minutes after i got there, and this is what I see when I get home, disgusting. This is clearly a management problem.

Hell Purr (Helper)

$12 burrito? No way. Thank you for reminding me that I live in California and can get better, local, authentic food at a taco truck or family business. All of our food arrived cold and you can’t change/edit a lot of items when ordering… Prix fix? This is disappointing.

I use to love this food. But today was the absolute worst. Missing items I always select and were missing.My dish looked like someone had as a leftover. Called them and it was the worst customer service ever. I hate this place now in Brentwood CA. They did not try to make the missing items good in no way.

k N

Horrible service and most of the items are always missing. Cheap when it comes to the quality and quantity