thederpypikachu 98

incredibly slow drive through. Cars were sitting at the window for ages waiting for their food. The line was very backed up. Not sure if theyre just understaffed or badly organized or what.

dawn pulcino kuyal

Today 10/20/25 10:45 am I asked for a double toasted English muffin with butter egg cheese first time muffin was not toasted second time the boy says its the same like unreal went to take a seat to eat all tables were all greasy with crumbs today must be a real ruff day .the boy/guy was not caring about what he put out .most of the workers were great.

Patricia Lane

They get a truck and they put a sign up saying they are closed but people can go through drive through and they have people at tables what kind of management runs this place out of all the tim Hortons I have gone to when they have trucks not one ever did this but this place

Scott Menard

Two Sunday mornings in a row. Both mobile orders. First week ordered 20 minutes before arriving walked in asked where my order was and the young man walked over to the machine that prints them and said here it is. My wife's coffee was correct, I ordered a large 1+1, got black coffee. Second week mobil order chose 5 minutes (we were 15 minutes away)since the week before they didn't have the order ready. Walked in both coffees were sitting there and not very warm, my fault I guess, but this time my 1+1 was at least a triple triple, and my wife's 1+2 was the same. Never stopping in Brockport again.

Katherine Gil

Ordered 2 coffees one black One with a shot of espresso. I got the coffee and it was old cold and not made like coffee. Just hot water. I did not get my espresso. Tried to call and got no answer

Francis Remond

Ever since they changed the lids on the coffee, I don't go there as much tired of dribbling coughing all over myself. Don't know why they changed the lids. Might sound stupid but it makes sense

Sean D

Can the company explain why they're apparently not hiring (high school / college students)? Yet when you pull in on a Sunday the drive through is wrapped around the building, and the dining room and indoor registers, are shut down due to "short staffing" WHY PUNISH YOUR CUSTOMER BASE FOR YOUR INEPT HIRING PRACTICES?

Andrew

Stopped at this location (brockport) two weeks ago with my wife. Ordered a hot chocolate and a mocha coffee. Hot chocolate tasted like hot water. Coffee had no mocha and tasted like vending machine coffee. Will not return.

shannon murray

If I could give this place a zero I would!! I come here every morning because it's the only one in town unfortunately and they are slower than snails!! Brockport needs another tim hortons or hire faster help. Sitting in a drive thru for 30 minutes every day is ridiculous. I'm a regular every day customer let's get with the program!!

Sam Za

I wanted to share some feedback regarding a recent experience I had at your location. I ordered two Bacon, Egg, and Cheese sandwiches for $6 in the morning, but unfortunately, I received Sausage, Egg, and Cheese sandwiches instead. Additionally, the window worker forgot to provide napkins, and the order was placed in the bag carelessly. It’s important to ensure that customer orders are accurately fulfilled, especially when specific items are requested. Furthermore, I’d appreciate it if staff could be more mindful to provide napkins, and perhaps also ask customers if they’d like ketchup or utensils when appropriate. Another concern I have is the excessive amount of ice placed in soda cups, which leaves very little room for the actual beverage. It would be great if staff could be more considerate in this regard, as customers typically prefer more drink and less ice unless tons of ice is requested. I’m purchasing soda not ice. These issues may seem small, but they can greatly impact the overall customer experience. I encourage you to consider further training for your staff to ensure they are meeting customer expectations, as failure to do so may result in a decline in customer loyalty. Thank you for taking the time to review this feedback, and I trust you will take appropriate steps to improve these areas

Mahema Subba

Horrible horrible place. If I could give 0 I would. I got a small coffee with 2 cream 4 sugar, got a black small coffee, no sugars no cream. My boyfriend got the red bull drink it was not even prepared, just handed us the drink. When my boyfriend seemed upset they just closed the window as soon as they gave the can. Worst experience.

Jim Thehat

I stopped going recently as the service has been horrible. Decided to get a coffee with a single cream like usual it came like milk. This happens every time. It also comes with lots of attitude. Even with please and thank you, you always get nothing in return but attitude.