Phillip Kautz

Very nicely surprised at the higher level of food quality with cheerful, professional service. Big clean and welcoming atmosphere where the food is brought to your table. Classic burger looked very appealing and tasted great. Will be back next time I'm nearby.

ChattiYammi

Compared to the other NYC locations, this SmashBurger has less foot traffic and the quality is still great. Fresh burgers and fries, and they keep everything clean. Shares the building with Target, FiveBelow and Sketchers. It’s nice to grab a quick bite once in a while

+1

Catherine Braunstein

UPDATE: One of the restaurant's managers reached out to me shortly after this review and offered to make things right in a way that was completely generous. Once we have our meal I can completely update as far as food, but I didn't want to leave it as a one star review either. Unfortunately I can't comment on the food because I never received it. I ordered through the website and the delivery was transferred to Door dash. After multiple drivers came and left waiting for the order, I attempted to call the restaurant. No answer. I was then told by the Doordash driver that someone took my food, and the order was cancelled by Smash Burger. It may be a nice place to go if you go in person, but not delivery EVER AGAIN!

KAREN WALKER

If this place wants to survive, please eliminate the hood element. The staff was very unprofessional. They used profanity loudly among each other I ordered a hot dog and a drink, it took 38 minutes to receive it Other customers before me complained that they were awaiting their order 20 minutes before I arrived I am happy that the facility is clean Rating Overall C

Cherish Cherish

Sunday march 16 7:30pm the male chef with the beard and dread locks really need to wear a hair net. As he went to smash the burgers his dreads was damn near touching the grill … hovering over the patties … I took my food to my vehicle and couldn’t even eat it without thinking I piece of hair was in my mouth…. I hate to be this person but I won’t be back there …. Cleaning supplies all over the place and this girl is sweeping just a nasty environment to be waiting for your food be cooked In. Mind you the store close at 10pm it’s 7:30

Tara Smith

We waited over 40 minutes for our meal. As a family of four, it was disturbing for me to leave and come back over 30 minutes later and my husband and son are still waiting for our food. Then, I come in and they hadn't even made the milkshakes yet. This one young lady was making milkshakes at a snails pace and made one incorrect but I took it b/c she was too confused for me to ask anything else of her. There seemed to be no sense of urgency or plan for the line that reached from the register to the door. This was one of the most frustrating experiences in recent memory at a restaurant.

Joel Lee

Customer service is terrible. Customers are waiting with no one there to assist. Your employees are sitting down on their phones while customers are waiting. I highly suggest you watch your cameras between approximately 7:50pm -8pm on Tuesday November 18. I only come here about 3 times a year. And things never change. I guess it’s the neighborhood. But that shouldn’t excuse their lack of professionalism. Disgusting behavior over there. Lil man was sitting down eating trying to press me over me getting my bag. Because no one was in the front to help. Lil man, if you reading this, please know I was in a rush with my pregnant wife, and that is why I did not match your energy.

Wendell Chapman

I placed an order online and sat at home waiting over 1hr and a half waiting the grubhub driver told me he was still waiting on my order. Waiting an additional 30 min for him to get my order to show up just for everything to be cold and missing items. The phones dont work so it made no sense calling them so i had to go back to the store. When i got to the store i then realized why my order was the way that i got it. I asked for the manager and was told that the manager was on the grill and there was only 1 other person working. There were 4 drivers waiting for orders to be ready and 3 customers waiting for their food. DO NOT ORDER FROM HERE.

Nika Dzhishiashvili

I waited much longer than expected even after receiving the “order ready” notification — over 30 extra minutes. By the time I finally picked it up, the food had already gone cold. It was really disappointing because I was looking forward to the meal. I hope this can be improved for future customers.

Nicole Smith

Extremely disappointed with Smashburger Kings Hwy!!! Ordered a DOUBLE ALL-AMERICAN SMASH® w/Bacon and there was NO BACON on my burger!!! Ordered SMASH TOTS® and they send me French Fries!! Ordered a STRAWBERRY SHAKE and the consistency was that of a Nesquik Milk!!! Either they forgot to add ice-cream or they left the shake out while they prepared my order?! The best is that the Door Dash delivery driver had to wait for my order AND THEY STILL PREPARED THE WRONG ORDER!!! Also, there was no ketchup or napkins inside the bag-C'mon!! Considering I placed my order online at 8:50pm, one has to wonder if they purposely messed up the order OR if they simply just DON'T CARE??! This is supposed to be a step-up from McDonalds and Burger King, yet you get better service and order accuracy from BOTH!! The best is that their tag line is, "This isn't just a burger joint—it's a burger experience." Yes, it's a BAD experience!!