Kay-Cee Loeppky

we came in just after christmas, we had never had a fondue before! we had the potato, bacon, cheddar cheese to start then the caribbean for the main and the classic chocolate for dessert… everything was absolutely delicious!! our server hannah was also the best! honestly, she was just as amazing as our food was. she was fast, incredibly accommodating and her personality made the experience that much better! i am from alberta, canada and my husband is from upstate ny so this was a special night for us as i was visiting him for christmas and we were in town for a bill game! we would definitely be back, not only for a lovely, romantic dinner date but because we had hannah as someone who shared our evening with us! the melting pot is lucky to have her as a server!

Richard M

What a great experience! So much fun!!! From the moment we arrived we were treated like special guests for our celebration dinner. Our waitress and other servers were wonderful. It was some of our parties first experience at the restaurant and she was so patient and helpful with the ordering process! My kids really enjoyed cooking the meal and trying the different food courses. We had a great meal and a will sure be returning soon. I highly recommend the Melting Pot for any occasion!

Georgia

We celebrated our wedding dinner here with our families and both the food and customer service were above and beyond! Jim, the owner, set us up with our own private dining room and three burners for our fondue pots. He came around to check on us a lot and checked our burner, which we really appreciated! Our waitress, Savannah, was absolutely amazing! She made sure we each got lots of fondue pots, kept track of who wanted what (fondue, broth and food-wise) and was super kind, attentive and just an absolute gem. There were 11 of us so the orders were understandably complicated, and she did a flawless job making sure everything went smoothly. The staff as a whole also went above and beyond with gestures to help us celebrate and really make the night unforgettable! A picture of all of us put into a card, two Melting Pot wine glasses and a separate “Thank you for celebrating with us” card were all given to me and my husband to take home. On top of that, they decorated a plate with icing and images to say “Just Married.” It was beyond amazing! The food itself was stellar as always. We’ve gone to other Melting Pot locations and were so happy to have the Wisconsin Cheddar, Loaded Baked Potato and Alpine Cheddar fondues, Court Bouillon and Coq Au Vin broths, and the Flaming Turtle and Yin Yang dessert fondues! We got a spread of food items and salads to enjoy straight up or cook together. We feasted like kings and queens! We wanted to thank everyone at the Melting Pot for their amazing service, food, and how they all went the extra mile to make our night truly special. I highly recommend this location for your next family get-together or big celebratory meal!

Kyleea Lewis

My husband and i came for our anniversary we were lucky to have Hannah and Savana as our waitress’s! They were extremely attentive and made sure we liked everything we were eating and drinking. They gave us a champagne toast and a sweet plate with chocolate writing for our anniversary! This restaurant is perfect for a romantic date night to enjoy each other and have fun!

DjCaptRob

I can never say enough about how much we love this place, but it's always a fun experience and the food is always delicious. Great selection of specialty drinks as well. Excellent place for date nights, special occasions and such, but just going on a whim never disappoints. Staff always great and one of our favorite spots. Always recommend checking it out!!

Colin F

I had a great experience with my girlfriend here. I would say, definitely expensive, but it’s a unique experience. Our waitress was very nice and seemed to enjoy the job and was attentive. We did the four course which is their standard. Cheese fondue, salad, entrees, and chocolate fondue were all amazing.

Faith Goody

Me and my boyfriend came here for our 3 year anniversary, and we had an amazing time. Despite some people I asked saying it was on the pricier side and not worth it, we felt like it was definitely worth it, everything we had was so delicious. As well as our server Caroline was very sweet and made our night feel special! Definitely recommend for a special date night!!

Jayme Thompson

We had a wonderful dining experience for our anniversary. The service from Hannah was exceptional, the food was great and the atmosphere perfect. We will definitely be back.

Games with Ames

Went in with my fiance to celebrate our engagement and our server Hannah was super sweet from the start. At the end of our meal when we got dessert she brought us a hand written card and some champagne free of charge. Really made us feel special. Definitely worth the price for the food but also for the genuine kindness of the people here 😊

Arleigh Jones

Went to melting pot for our 31 anniversary... was perfect in every way Kai was wonderful and very helpful with our ordering and made sure everything was top notch for us! Person who say is wishes is happy anniversary upon arriving and Kai made sure we got a class of champagne to toast our night.

Katie Magliocco

Lillian was a great server. We went to celebrate our anniversary and our daughter's 10th bday. They made our evening special. Cards and tiaras for myself and daughter. Special plates with notes.

+2

Kalyn Allers

We went for our anniversary dinner while visiting Canada. Our server was Jake and he was definitely amazing. Our local melting pot closed 8 years ago. Everything was just as delicious as we remembered it. Highly recommend this melting pot location.

Adrianna Maggese

Melting Pot made sure they acknowledge our anniversary on multiple levels! When we walked in the digital screen announced our anniversary, then the server wished us a happy anniversary, then they brought us a special plate with our dessert that said "Happy Anniversary", and finally they brough us a complimentary toast to celebrate. The server Nate was awesome. It was a wonderful trip!

Katie Langdon

My boyfriend and I shared our first experience here, while also celebrating our 3 year anniversary. Tyler was our server and he was very attentive, patient, and personable! He was more than helpful in making our first experience great! The champagne toast was a wonderfully unexpected touch! We will definitely be coming back!

Nathan Nahrebeski

Went to celebrate 5 yr anniversary and 1 year countdown to our wedding and the staff went above and beyond to make our experience extra special! Our waitress, Madison, and her trainee were very kind and professional throughout our dinner. We had the private booth with flowers and rose petals. The staff gave us a champagne toast on the house to help us celebrate and created a special plate to commemorate what we were celebrating. the staff also gave us a year supply of date ideas for each month until the wedding. It was very sweet and we appreciated the staff making our day feel so special. We look forward to celebrating with the melting pot again in the future and highly recommend this experience

Theresa Block

I always love my experience at the Melting Pot! Fancy, elegant, all while not needing a reservation depending on the day and having amazing servers! Got the endless forever didn't really need it but it was pretty much the same price but with limited meat picks which wasn't a big deal. I'm not a huge spinach and artichoke person but we got the cheese and it was fabulous!! Excited to go back again.

+4

Wow, incredible service. The hostess was so friendly and welcoming. The bar staff helped us picked just the right drinks. We are so glad we came.

Wow, incredible service. The hostess was so friendly and welcoming. The bar staff helped us picked just the right drinks. We are so glad we came.

Wow, incredible service. The hostess was so friendly and welcoming. The bar staff helped us picked just the right drinks. We are so glad we came.

An early Mother's Day dinner left everyone at the table beyond satisfied and full! Kudos to our waitress/host Taylor who provided the best customer service we have received in years at ANY restaurant…

An early Mother's Day dinner left everyone at the table beyond satisfied and full! Kudos to our waitress/host Taylor who provided the best customer service we have received in years at ANY restau…

My husband and I came here with his parents for dinner on Saturday. We had a great time. Be prepared to be here for hours though! We first started off with cheese fondue and we were able to each pick…

The food was amazing! The free extra sauces and dippers were incredible! The flavors were delicious and the Lavander blueberry chocolate fondue was the best dessert I have ever had! Our waitres…

The food was amazing! The free extra sauces and dippers were incredible! The flavors were delicious and the Lavander Blueberry chocolate fondue was the best dessert I have ever had! Our waitress Ta…

Always a good time at the melting pot! Perfect intimate experience for you and another guest or a small party. I loveeeee their cheese service is always quick and waiters are always so friendly!

The food and experience is so great. Tasty food dipped into even tastier cheese, broth, or chocolate. I would recommend doing all three courses for the full experience! The service is always incr…

Although I don't love the prices, I do love coming here whenever I can. Everything is delicious and so fresh. I love the experience of being able to cook our own food together and it really makes f…

Love coming here with my daughter for our birthday's! Service is always great, especially our waitress Natalie she was awesome one of the best waitresses I've ever had here!

We went here for our anniversary. Sophia was amazing. She was very attentive, ensured we didn't run out of drinks, always pleasant with a big smile. Answered all my daughter's questions (and there …

Perfect ..Hannah was GREAT ..so so yummy dessert

PERFECT!!\n\nCharlie was our server, and he was so kind, prompt, and respectful. Today was the FASTEST we have ever gotten our fondue, entree, and, dessert. Absolutely best service we have had from…

Amazing 10/10 Angie was the best server I’ve ever had. Food was amazing. Experience was like no other. I would highly recommend

Best Dinner EVER!!!!! Angie was so great, she was an amazing server and so attentive. The food was great and the cocktails were even better!

Amazing 10/10 Angie was the best server I’ve ever had. food was amazing. Experience was like no other. I would highly recommend

Amazing 10/10 Angie was the best server I’ve ever had. Food was amazing. Experience was like no other. I would highly recommend

Our experience was perfect. Our waitress Taylor was nice, funny, and great at her job!! She definitely added to our already great night!!

Taylor was an excellent server. She made our experience perfect. The food was exceptional. I would also like to mention that Taylor was very patient, kind, and humorous. We enjoyed the multiple jok…

Great service loved our waitresses it was so fun definitely coming back. All the food was amazing. it was such a good experience

Our experience was perfect. Our waitress Taylor was nice, funny, and great at her job!! She definitely added to our already great night!!

My wife and I came here for the first time to celebrate out wedding anniversary and it was perfect. Everything tasted great and our server, Tommy, was awesome!

Kristin was an excellent waitress! She knew her stuff and since we have been there before she was very personable and funny when telling us instructions. She made date night even more fun! Haven’t …

Service was fast informative and super sweet. Location was clean. Kristin is one of the best servers my girlfriend and I have ever had!! Will definitely come back!

Went to location at galleria mall Cheektowaga, NY Maddie was a great waitress!food was delicious. atmosphere quiet decent price

Went to location at galleria mall Cheektowaga, NY Maddie was a great waitress!food was delicious. Atmosphere quiet decent price

Aliyah was great!! She provided us with amazing service in a birthday experience that is going to last a lifetime. We appreciate her kindness as well as the rest of the staff.

Amazing food, great atmosphere, and me and my wife absolutely loved our server Taylor! She has a great sense of humor, was super attentive to us, and was super sweet and caring! Will be coming back…

Our server, Hannah, was a very sweet lady. The food tasted amazing and it was such a fun, celebratory experience! It is an ideal setting for a date night!

Went for my birthday with a friend, and it was such a perfect first visit. Lilli was a great server, very friendly and attentive, and also so patient with our indecisiveness haha. The food was deli…

Hannah did an absolutely amazing job! I came to the melting pot for my 16th birthday and she made it feel so special, she even made me a special card! It was a 10/10 experience and if you get her a…

The food was so good for date night! I am so glad my boyfriend brought me here. I would definitely recommend that couples come here.

Very good food, Amazing desserts, waitress kristin was fantastic. Everything was great about this place. Is was expensive but for the amount of food you get and how amazing the waitress was at expl…

This spot is great to fill you up with delicious foods for good portions and decent prices! The staff is very friendly and good at checking up frequently but not TOO frequently if you know what I m…

Great waitress, good food and good, clean environment! Loved the service. Very friendly and attentive to our table! Thank you!

Went on a Wednesday night so it wasn’t too busy as a “finally done with the school semester” celebration. Wonderful food, wonderful service. It was clean and organized, our waiter was really nice a…

It is A very nice place however, I feel like it could be a little more organized because when we arrive, we walked in and stood there, it wasn’t too long of a wait before someone addressed us and when someone finally addressed us and asked us how many they never introduced themselves and the person that service us did not introduce themselves at all either the food however was very nice It wasn’t as hot as I like it freshly off the stove, but it was warm enough. The space is very spacious. It has arcades available for kids and adults. It’s an has plenty of TVs in there. It’s a nice place for a decent dinner date. We enjoyed ourselves.

Everything about the food and price of food was terrible honestly but the game's fun the staff and the gaming area was very nice but when it came to the service with the food and the food choices and just the food quality I would not get the food ever again but the gaming area was very fun.

Came here for my step son’s birthday. Ended up getting the eat and play for the two kids and then my finance got it as well. With four meals and an appetizer it was over 150 dollars. Very expensive. Food was better than I thought it would be. Service was absolutely terrible. Not worth the price and the games in my opinion. Literally played games for less than an hour.

I went there as a guest of my daughter for a “company teambuilding “event. It was well organized, well attended, and the staff did a wonderful job of coordinating and supporting the “scavenger hunt” that all of us went on. having said that, one of the last things in the world I would go out of my way for is an evening and a very noisy, crowded arcade, with lots of bells and whistles, going off, and all sorts of fancy arcade games to play. I would much rather have a quiet dinner and a couple of good dirty martinis with perhaps a piano in the background. But I did this for my daughter, so it’s all good! and her company graciously provided everything.

Went here to celebrate my kids birthday. 8 kids. Wasn’t about to pay $500 for a party pack so I did it the cheaper way. Got the 4pack of playing tokens and got another 4 pack. N ordered food. They need to hirer more waitresses or have a device where customers can order themselves. Asked for 3 pitchers of water I was told they didn’t have any pictures for drinks…. Um what…? I would’ve brought my own dang. Asked for 15 waters that took 10 minutes. Then to order food that took 20 minutes for the waitress to actually come over to me to order. Asked for refills on water another 15 minutes. Asked for 2 ranch’s with my salad I got 1 asked for two more 15 minutes u asked my brother-in-law if they were making it. That’s how long it took for me to get the SMALLEST PORTION OF RANCH next time I’ll have my own bottle. And then we got taxed for normal tax and a mixed beverage drink and none of us got a mixed beverage drink(tax &MB) so I found that crappy. But my kid and her friends had fun that’s all that matters

Tori

Melting pot is a great spot for anniversaries or special events. We got a lot of privacy and comfort for my boyfriend’s and I’s anniversary. Very unique and fun experience. You get a cheese, cooking broth, and chocolate fondue course. Can get pricey but worth it for a once in awhile thing.

Service is always great and you can't beat the fun of fondue! Love the spinach Cheese pot and the S'mores for chocolate! Definitely a fun place to go with friends. A little on the pricey side for t…

Classic Alpine 3/10\nNever thought I'd see the day where I rated a cheese dish badly. I taste the white wine A LOT in this. I really don't like it at all, and probably wouldn't order this again.\…

Went for birthday lunch! They were super nice and said happy birthday right away, gave me a birthday card. We opted for the 4 course meal, we had the alpine cheese fondue which came with br…

Fun, definitely! Kind of expensive but good for a special occasion. We went for a birthday and boy did we get stuffed. The food was very good and our waiter superb.

Fun, definitely! Kind of expensive but good for a special occasion. We went for a birthday and boy did we get stuffed. The food was very good and our waiter superb.

I recently visited Dave & Buster’s to celebrate my son’s birthday. I purchased an unlimited play card at the beginning of November; however, the information provided at the time of purchase turned out to be incorrect, which initially made me ineligible for a promised discount. To the manager’s credit, once the issue was addressed, it was handled professionally and the discount was honored. The more frustrating issue occurred during dinner service. A full rack of ribs was clearly listed on the menu, yet the server informed me she did not have the ability to order a full rack, only a half rack. I had to insist on ordering what was advertised and request to speak with a manager. During this interaction, the server responded rudely, stating that no one else had an issue with this and that I was the only one. Two minutes later, she returned and stated the issue was “fixed” and proceeded to take the order. This was not an isolated experience. This is the third time I have encountered situations at Dave & Buster’s that required manager involvement for basic service matters, which should not be the norm for a family entertainment and dining establishment. If it were not for the fact that my son truly enjoys this place—and the limited family entertainment options in the Buffalo area—I would not return. I would not generally recommend Dave & Buster’s based on service consistency. That said, if you are in a similar situation and need a venue to keep kids entertained, it may suffice, but expectations should be managed.

The games are ok for a arcade but the token prices are high. Ate dinner there, the food was nasty, everything was sticky, and everything on the menu was something I could get from walmart and cook in 5min. But having a meal + 90 game pass for 60$ was good becuse that time with the fsmily wad fun. Would I go there again, in 5 - 10 years when I forget about this past traumatic experience 🤔

I went with my son and his friends. It was a decent spot. I felt it was a bit pricey for the food. My food was way overcooked to the point that it was difficult to chew. The pasta was very sticky. The staff seemed preoccupied even though it was not really busy. They did have a cheeky gimmick here and there like the joke of the day. I can see small children and teens alike enjoying this place. As an adult I would never come here without a child. Seems pointless unless you like to spend money on arcades and ticket games to earn cheap prizes. Just not my cup of tea. It would be easy to spend over 100 dollars on two people especially if you have an adult beverage or two.

Staff was great, nice atmosphere and food was good. I loved the experience. However the portion where very small. For the prices they charged I wouldn't go back.\n\nThe photo show 2 portions with n…

After going back and forth between the kiosk and a person (we only saw 1 worker by the prizes, a barmaid, and 3 servers- one also the host) for 45 minutes our group of 10 finally received our play cards. The first kiosk only gave us 2 tickets (but held the bank amount of the whole amount until Tuesday), then a worker sent us to the barmaid who said she couldn't give us the cards unless we order our food right away, and sent us to another kiosk. I placed my order there and received the rest of our cards, but no receipt. This was the first time here for us, and didn't realize we need the receipt to order our food (you need the barcode), if not for another patron standing by asking if I received my receipt because he didn't. So, we had to wait for a manager. After about 5 minutes he came out got us our receipts and we were finally able to play after 45 minutes. After playing we went to be seated and waited at least 10 minutes for the host to seat us. We placed our order and within 3 minutes ONE dish was delivered to our table of 10, once his meal was almost gone the rest ouch our meals came.... this was the worst experience for my grandsons 8th birthday treat... thanks

My first complaint is that Dave and Busters is violating NYS law. In New York to market a product as a milkshake it must contain ice cream even if it's just a small percentage. I confirmed with a server that the $8 small milkshake I received was made with milk and ice. That is unacceptable and tasted like garbage. There were onions in the rice my wife ordered, the plates given to the table were dirty and had some green leafy substance on them and when I asked for a fresh set we simply didn't receive them nor silverware. A reasonable amount of games were down or said "coming soon". The portion sizes were not respective to the price charged nor the quality provided. First negative experience here unfortunately, if we come back it will be strictly for the arcade as a decent amount of specialty drinks were out of stock also. Just missed the mark across the board here.

I ordered take out on a Saturday evening. They offered a meal deal for two, which was a cheese fondue, two salads, and a chocolate fondue. I also ordered an additional cheese fondue. \nThe total bi…

Horrible service. I made a reservation for 7:00 pm. I arrived at 6:50 and the guy who was seating said it would be about 2 minutes. We waited while others walked in and were seated immediately. After 15 minutes the same guy walked out the door. Another 20 minutes went by before a girl came up and asked if we were waiting to be seated. When we sat down our waitress took our orders and threw our forks on the table saying sorry we don’t have any rolled up. We were a group of 6, about 10 minutes goes past and 1 main comes out. 45 minutes later the rest of the food arrived including the sides for that 1 main that came out. Our waitress asked if we needed refills and we all said yes she refilled 2 drinks and I had to take our own drinks up to be refilled. I had to get up and get napkins and straws for our table because our waitress was busy talking with other staff. I have been to the other Dave and busters in Pittsburgh and it was way better than this one. I would never recommend this location. Dirty seats and floors just poor service. And when we didn’t tip the waitress got an attitude I’m sorry but we spent $400 in game cards and another $150 in food and the service was completely unacceptable. The photo is of our waitress

We have been to this Dave and Busters many times. They now just have large machines to add funds to your card. I tried to use my previous card but it wasn’t working. There was a spot for an attendant but none could be found. So, I was forced to pay another $3 fee to get a new card, not cool. We decided to have some drinks while the kids’ played games. They were out of two beers we wanted on tap, cold snap and Yuengling. I had the Stella and you could taste the lines needed to be cleaned. Yasmin at the bar was a decent bartender. We put in our name for a table to eat. After about an hour and 20 minutes I went to check on it. The rudest hostess I’ve dealt with in all my years, Chelsea was both rude and disrespectful. When I asked her what her name was, she ran away. Then the manager Dion came over and also refused to give me her name saying it was company policy. I don’t believe that because they wear name tags. I was able to get her name from a worker who was walking the gaming floor. Dion was a little bit more professional but not much. Luckily one of the other guests in our party was able to have an amazing server seat us. Her name was Celina and she saved the day. She was bright, funny and courteous. Mind you during this time Chelsea was walking past our table with her shirt inside out so I couldn’t see her name tag. I assume that would be against company policy. Almost taunting me, you literally can’t make this stuff up. If it wasn’t for how incredible Celina was this whole experience would have been a total loss. This is your best worker and she is the most front of house there is. The other was the hostess Chelsea who blew it from the onset. Also, I had a reward to redeem for the meal but the tablet wouldn’t let me redeem it, the printed receipt wasn’t working as well. Bathroom messy and without hand towels.

As soon as my husband walked off this employee follow me and my daughter to the all of the games we will play together to kick us off half way thru a game that was already payed for due to "maintenance" I watched him start to play our second game of DDR in the corner which is why I got a picture of it - because it was imperative that he kicks us off for "maintenance of the machine" just to look at it for 30 seconds and then start playing it That's ridiculous. It was THREE different games I payed for just for him to boot us.